Does my Nest need a new display?

Does my Nest need a new display?
My 1st Gen NEST (eBay) arrived in a box ("mangled" like it was run over by a truck) in a USPS plastic bag denoted: RECEIVED UNSEALED and RECEIVED DAMAGED. Connecting it to either my furnace/AC or USB gives the same B&W image like shards of glass (one section in white resembles Egypt). Does this mean the display is destroyed? Any hope to fix it (new display?, where?). Thanks

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