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I'm having problems with my firestick it will not load.

I'm having problems with my firestick it will not load.

My firestick will not load even when I put it in HDMI output of TV. The screen is black but it did work. I put an new build because the one (Wookie build) that was up there will not load or stream any movies. Can anyone help before I buy another one, thanks.

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