The ring doorbell detects motion but does not notify unless at door.

The ring doorbell detects motion but does not notify unless at door.
Hi, my husband and I have had issues with three ring doorbells ( 2 wired doorbell and one ring pro 2) detecting motion at a distance but not alerting of motion unless someone is right at the door. We have contacted customer service but they have been unable to help. Looking to see if anyone has input.

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