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Why isn’t my battery charging?

Why isn’t my battery charging?

I've tried charging my speaker many times and I am not sure if it's charging or not. Any information is greatly appreciated. Thanks!

ANSWERS:

"There are several reasons explaining why the device may not be charging. If it is the first time charging the Braven BRV-HD speaker, it may take longer than average to charge. Other reasons, such as a defective charging port or faulty wall outlet could be the issue. For more detailed information please visit our troubleshooting page.

Braven BRV-HD Troubleshooting"

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