Grouping and assigning tickets in this way provides you with increased managerial control leading to a more successful helpdesk operation. Also categorize received requests according to priority levels and assign due dates accordingly.With Automatic and real-time ticket assignment functionality, you can automatically distribute the tickets to your technician based on their availability and criticality of the incident. Meanwhile, you can re-assign the tickets manually.
When a problem arises, every time, the user shall not call the technical person to solve it. The Knowledge base article can be searched by your customers before they submit ticket. Moreover,you can share the knowledge base article to social networking site, such as Twitter, Facebook, Google+ , etc.These support ticket system help the person to solve it by himself and ensure that the work is done faster and also efficiently.
This useful help desk support ticket system is a part of the customer service solution which contains simple CRM solution that provides CRM portals for self-service. It can also convert email requests to tickets instantly and customers can reply the tickets directly from email clients.There are many benefits that a company can acquire, whether the company is big or small. Support ticket system enables you to better streamline your the enquiries, and thus you would be in a far better position to manage the queries, and offer a far better response time.
Support ticket system is the right system to get in touch with all of your customers. It will let your customer to communicate with you via chat, tickets, mails and web form tickets.Remember that the software is aimed at simplifying and improving the efficiency of customer queries.It will give the organization value for its money.
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