NEEDS ESL/ ENGLISH /CALL CENTER INSTRUCTORS

Responsibilities:

* Develops and conducts training assessments, competency testing as well as follow-up testing to determine effectiveness of training programs.

* Prepares suitable training module/course for both new hires and existing Customer Service Representatives

* Delivers training materials

Requirements:

* Graduate of any four year course

* Ability to assess readiness & competencies of trainees

* With at least two years working experience as a trainer

* Experience in creating and facilitating training programs

* Experience in working with people on different levels

* Effective presentation and business writing skills

* Highly creative, organized, attentive to details and can analyze and interpret information

* Must have outstanding communication skills (verbal and written), motivational skills, and a professional

FIRST ALLIANCE ACADEMIC INSTITUTE INC.

CALOOCAN: Unit 209 2^nd Floor  Victoria Bldg. 11th Avenue Gracepark Monumento Caloocan City

(60 sec. walk from LRT Monumento Station, near Mercury Drug 11th Avenue facing BDO and Equicom Bank and Informatics.)

TEL. NUMBER (02)3760922

0908-2541622/ 0915-5253258