Gaisano South Mall which was renamed into Gaisano Capital South is owned and managed by Henry Sy Gaisano and his sons, Benito Sy Gaisano and Edmund Sy Gaisano.
Picture of Gaisano South (Cebu) Mall. The mall is now renamed to Gaisano Capital South. Main Office is located here. (Photo credit to fiscalplyder, taken on April 2, 2004)
Company Name: Gaisano South Group of Companies Company Address: Henry Gaisano Bldg., Colon St., Cebu , Philippines City/Town: Cebu Province/State: Cebu Country/Region: Philippines Zip/Postal Code: 6000
Contact/Telephone Number: 63-2-2548888 Fax Number: 63-2-2548899 Mobile/Cellphone Number (SMS): 63-9173230916 Contact Person (Department): Mr. Job Canares(Engineering)
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Dear Sir / Ma'am, on October 21st I bought a beautiful dinner table with 8 chairs for almost 29,000 php. It is a very fine quality wood and workmanship and it was purchased at Gaisano Mall in Koronadal City. However, my wife and I are extremely dissatisfied with your delivery service and also with your customer service who failed to resolve a damage issue. Gaisano Mall hired a third party delivery service and their delivery truck broke down. To make the delivery, the company chose to load the table and chairs in a Hilux pick up, in the middle of a rain storm. We were shocked when the truck showed up and we knew at once that there was going to be some damage. I asked the delivery people and Gaisano representatives to wait for me to inspect for damage before they departed. They did not wait. Upon drying the furniture with towels, we found one leg of the table had almost been broken loose and the bolts had ripped through the wood. I tightened the leg but feel that I may have issues with the leg coming loose in the future. There were many chips and scratches on most of the chairs and table. The wood and unprotected surfaces were soaked with water. I explained all of this to the Gaisano Customer Service. I would have rather waited a month for delivery in a proper truck with padding to protect the wood. This was extreme negligence on the part of the delivery service and I suggested that a documented complaint should be made against the delivery service and also that they shouldn't get paid for the job. I can't imagine what they were thinking to load this kind of table in a small Hilux! Gaisano Customer service said that they would send someone to touch up the chips and scratches but they never did. My wife and I feel very sad to think that we spent so much money for a high quality product and the proper care was not given to protect the product, but more so, we are so unhappy with Gaisano's Customer Service for not addressing the issue. I wanted you, at the Head Office to know what has happened at one of your malls. Sincerely, Ronald Beaudoin Koronadal City 09169748129 email: firstname.lastname@example.org
I would like to ask if you accept solicitation? I am a student from University of San Carlos by the way, we are searching for a sponsor for our event this upcoming Sept. 29, 2012 which is convention about tourism. Your response will be highly appreciated, and we will send you our formal letter if you want us to. Thank you & God bless.
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