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Good morning! I read in my E-SOA yesterday and found out that there's a transaction which was double entered...the one I purchased at Gaisano Metro Pharmacy last September 19, 2016 in the amount of P 700.50. What I shall I do with this? Should you be the one to verify the said transaction or I'll be the one myself to follow up on this. This will take much of my time to be honest. Your help or advice will be greatly appreciated. Thank you.
I have applied a visa credit card with your bank and has been approved and i was told that it would be delivered i 7 to 10 working days. In case i am not in the billing address which is also the address that my card will be delivered, can a authorized person received the card in my behalf, and in case, what documents he/she needs to present to the delivery person to be able toreceive it in my behalf. A soonest reply shall be greatly appreciated.
everytime i dialled your hotline nos., it says NOT YET IN SERVICE....i want to know my due account for am sure it's due today. i did not received my printed bill. thank you. i want to pay it now to avoid penalty
Maam,sir...im from iloilo po.ng deposit ako ng pera sa metrobank atm card sa statement of account po ng feb25 2016.bali 70,000 yun my pumasok din na pera nong feb 15 na 36,000 at na withdraw yun ng feb 17. nong march 3 ng withdraw na naman ng 10,000,march 15 10,000 uli nong 21 ng withdraw na naman ng 1000 at ng 8700.nong 23 ng withdraw uli ng 5000. tapos ng 28 another 10,000. nong april 18 ng withdraw na naman ng 10,000 pero ng withdraw din ako nong 18 ng 10,000.pero resibo ko is 60 thousand pa yung lumabas kaya panatag loob ko. then kanina nag check ako ng balance sa metrobank iloilo dun lang kasi ako ng withdraw sa ibang bank wala na dun lang talaga. ang lumabas na pera ko is 4,777.22 paano nangyari yun e once lang ako ng withdraw? paano maibabalik yung nawala kong pera? sinabihan ko na yung metrobank iloilo po ang sabi sa manila pa daw ang prosess gusto ko makita yung statement kong anong bangko ang ginamitan daw sabi nila, e na sa akin atm ko paano nangyari yon.
complain lng po,meron pong pumasok sa account ko na di ko naman dapat bayaran dahil d ko namn nagamit yun (JM SKY CONTINENTAL TRAVEL,PARANAQUE,PH)(AMOUNT 3,999.00),tapos nung tumawag ako sa inyo sabi po ssakin mag email daw po ako for letter of complain para magamit ko ulit ang aking credit card.
Please, till now I was waiting for my replacement card. It was too long time na.... I also want to open my SOA but with password... I do not know my password. I kept on calling the toll free lines but all were failed calls... please help me.. I want to use my card the soonest possible time..... Thanks
Good day! Hi everyone i just want to know only my Billing statement of my card. almost 3 months already since i received my billing statement please email me to my new yahoo mail or call me in my contact number for my concern. 09187484335/09975892498. please! please! please!. need to know the status of my account.
Anybody from Metrobank please call me at 092802040098. Ive been finding ways to contact anybody but i found it very difficult to communicate with you. I have problems with my card. It can no longer be read by any machine. please anyone hear this meesage.
Good day. I just found out yesterday that you suspended my card and I guess the reason is because of my refusal to pay the amount LAZADA charged me which was cancelled since the product was no longer available. According to LAZADA, they immediately initiated the refund to you but it seems like you didn't initiate it so it keeps on reflecting on my monthly bill with matching interest. If you were to check my record- I'm sure that you will know that I regularly pay my dues. According to LAZADA, this is the refund i.d. you gave them-4532677865465000001365. I hope that you will attend to this matter as quickly as you charge you customers. Thank you.
Sir, I tried many times to call your hotline since last month,but always unavailable,just to inform you regarding your charging of annual fee.I was informed before that my annual fee is free for lifetime.I don't have any outstanding balance, only annual fee that incurred late charges & interest for this month.
I try to call your hotline but always not available. I just want to clarify the amount reflected in the billing statement that you have sent. How come that you have billed me the amount of 3,415.31 and yet I did not use the card. Please call me immediately or else I will request my card for deactivation.
Been contacting your costumer service toll free numbers for the past two weeks but all failed to connect. I have not received my latest billing yet and its overdue. How can i pay? Our local metrobank branches do not have a credit card costumer service personnel neither. I do not intend to pay any surcharge regarding this matter. I would be very glad if i hear from you thruogh email. Thanks.
hello, my supplementary metrobank mastercard credit card is still on hold because i made an several time failed with the security check with my online trasaction for my cellphone repair business. How can i solve this problem? by the way, the principal holder of the credit card is my mother.
i am calling several times starting this morning to your customer service hotline but no to avail. I'd like to know how to settle my accountability and what number am i going to use to reach to your hotline.
I have been trying to reach Metrobank for 3 days now, but can't seem to contact their Domestic Toll-Free number. Even at 8am, 9am, 10am, 4pm, 5pm or 8pm, it's still busy. Seriously? Is there something wrong with their number? I am from Cebu.
I am a metrobank credit card holder and i want to reach out your office with this number 180018885775 for important matters but so frustrated for a month now i cannot connect to this line . WILL YOU PLEASE LET ME KNOW WHY AND GIVE ME ANOTHER FUNCTIONAL NUMBER FOR ME TO VOICE MY IMPORTANT CONCERN .. THIS IS REALLY FRUSTRATING
I would just like to inform that I haven't received my credit card yet. I was alarmed because of those SOAs indicating that I have an amount due for the membership fee and late payments. Please do necessary actions as soon as possible. Thank you.
Good morning! I have a big concern regarding my credit card. I wasn't able pay the monthly installment fee because of some personal reasons. Last year I tried to send a message to make settlements for the unpaid balance unfortunately i didn't receive any response. I have had lots of threats and call from law firms and such. And just today a police called me and threat to file a case against me if the amount is not paid. Can you help me on this matter?
I have been trying to call Metrobank via hotline but I can't get through about my concern. My concern is about my billing statement which is due on March 31, 2016. but the billing statement is late April 4 na siya dumating tumatawag ako para mawaived agad yung posible charges since nabayaran ko naman na yung payment due.
gud eve..i just want to ask if how i can get my cheque that i did not received yesterday april 11 at St.Thomas More Academy bacoor cavite. It was a cash to go from my credit card numbered 5464985927342006. At what branch of metrobank can i get it? Please call me in my number 09254656956.Thank you.
I have emailed your customer service email ad but til now no reply and i cannot contact your hotline number also. Pls help me to settle my request for reversal of my supplementaries ' annual fee since they were not using it in any way and i already requested for it to be cancelled last time. Thanks and God bless.
i have been calling your hotline since this morning. I have not received the replacement of my lost credit card. I already reported it and they said the replacement will be two to three weeks. But I dont know how i can settle my account on April 7. Shall i use the old credit card number in the payment slip? I hate paying any penalty for delayed paymet so I am a little bit concerned. The Metrobank branch where i normally pay my credit card dues cant answer my question also. Thanks
I've been trying to call your hotline but i can't get through it. I sent email through your customer service but I did not receive any response from your end. Anyway, I just would like to request for possible increase of my credit limit.
Or, what should I do so I could formally plot this request.
I have been trying to call Metrobank via hotline but I can't get through. I also sent message via email about my concern but there was no response. My concern is about my billing statement which is due on March 30, 2016. I paid just in time last month but I had a late charge of PhP600 and finance charge of PhP323.39 which I think is because I paid check which needed clearing for 2 or 3 days.
In this regard, I would like to ask for a waiver of my charges since I was not actually late in paying my bills. I'm also doing the same with other credit card companies and they are not charging me. After paying this, I need to redeem my points and close it because I will be leaving very soon.
Good morning, i've been trying to call you everyday to avail cash transfer from our credit card to our account but all of your lines were busy..so can you please help me to connect cause we need it badly.
Thank you and we're hoping for your immediate response.
This is with regards to my application for credit card. An hour before, one of your representative call me for verification of my application. We talk a few minutes and i accidentally cancelled the call. Can you help me, on how to retrieve my application and our conversation.
Hoping for your immediate response. Please send me a reply via email.
Hello good afternoon. This is with regards to my credit card status. I have already settled all my outstanding balance thru your collection agency. I have also received a clearance from them. But until now, my name still appears on the your hot accounts.I badly need to have my salary loan from other banks. Please help me to settle this matter. I have paid more than 100k but my outstanding balance id only 43K.I have suffered long much to settle that balance.
Hello, I have been trying to call the international hot line number from all over the world have not not been successful at all. the number used is +800-870-00707. Is this number to be dialed from a Phil sim or international sim? i tried both and none worked.
I am not the only one who has not been able to connect. Pls reply ASAP.
I need my clearance of my metrobank platinum credit card..5218228546357108...payment is already made last September 2015..I need it so badly..so can u please send it to my email ad..thank u and hoping for your earlier respond..
AXA Philippines 34th Floor, GT Tower International, 6813 Ayala Ave., corner H.V. Dela Costa St., Makati City, Philippines 1200
Date: October 11, 2015
Re: Cancellation of Metro Credit Protect, Certificate number GCL-20775881 ; TPD-20775881
I am sending you this written notice to request cancellation of my Metro Credit Protect under the Group Master Policy No. 9214019425 with the notice date September 23, 2015. Which I have just received the certification last Thursday October 8,2015. I would appreciate you sending me written confirmation that the cancellation has been put into effect.
AXA Philippines 34th Floor, GT Tower International, 6813 Ayala Ave., corner H.V. Dela Costa St., Makati City, Philippines 1200
Date: September 13, 2015
Re: Cancellation of Metro Credit Protect, Certificate number GCL-19478301 ; TPD-19478301
I am sending you this written notice to request cancellation of my Metro Credit Protect under the Group Master Policy No. 9214019425 effective September 14, 2015. I would appreciate you sending me written confirmation that the cancellation has been put into effect. I didn’t enroll and confirm into any insurance coverage protection.
Thank you for your attention to this matter. Awaiting your reply.
Rowena S. Parcero 229 San Agustin II, Dasmarinas City, Cavite 4114
Good day Sir/Madam, I have concern regarding my money transferring to my bank account which Metropolitan and i wonder why until now can't receive my money into my bank account, supposedly 3 days processing before i withdrawal. i withdraw my money August 19, 2015 and till now i can't receive it to my bank account. I hope you can help me for this. Thank you.
This is to request waive of my annual membership fee that was billed last aug 3, 2015 amounting to P2,000.00 or is there a way i can get out from paying the annual fee with the use of my rewards points balance of 6,578?
I have been trying to call the customer service domestic toll-free from the moment i got my SOA but to no avail.
Hope to receive a favorable feedback for this request.
This is to request cancellation of my METRO DIRECT PROTECT with policy number 9214019425. What I understood from the conversation is that it was a " one-time payment ",however upon receipt of the documents, I found out that it was not. Kindly cancel it the soonest possible time.Thank you and more power!
good day! im trying to call your toll free domestic hotline now but both numbers (1-800-18-885775 and 1-800-18-886227) cannot be contacted. i was suppose to enroll my skycable bill for autocharge so i can waive my annual membership fee as advised by the customer rep who previously assisted me the last time i called. can i ask for assistance on this through email instead? any help would be appreciated. thank you.
My concern is I received just awhile ago an advisory OF MSOA for this June but unfortunately the credit card is undelivered yet. What does it mean? Kindly reply on this email firstname.lastname@example.org
I have a credit limit set to P17,000 and I have transacted using my MCC on which I still have an available balance for more than P3,000. I tried to book an Airline ticket amounting to less than P3,000 but the transaction was declined. Can you advise me on what options I have since the SOA is given to me on the 7th day of the month and that will be on July 7, 2015... I cannot use my card till then.
Good morning. I'd just like to inquire why I didn't get an email regarding the purchase I made with Philippine Airlines last night. I received a message from Metrobank regarding my OTP but when I finally made the payment, an error occurred. I am afraid I'd be paying for the purchase which was not confirmed. I hope I can get a prompt action regarding this concern because I need the plane ticket on Friday. Thank you so much.
50Ma. Rosario Ruth Esma Juanico(18 June 2015 10:12 AM)
Good am I receiver your advisory that my MSOAdated 060715 for my metrobank card remain undelivered. I can't reach your hotline through my cp. here is my email so you can send my MSOA email@example.com. Thanks
hello, Ma'am/Sir, good afternoon.. i would like to inform you that my Auntie's Metrobank credit card was lost, and she wanted to deactivate it urgently, she tried to contact your costumer service number but its not working, she asked me to do this because she was at shanghai, i'm hoping that this will work.. her name is SUSANA ALIBO LOPEZ.. THank you and God Bless..
Good afternoon, please extend the use of my card metrobank credit card until june 3, 2015 here in japan, because my daughter got sick her e, and we need to stay more days, thank you, you can reach me thru my number.
I have been applying for a personal internet banking enrollment since yesterday, in order for me to receive my credit card monthly bill, but there's always a message that i have entered a wrong data. I wonder what field i have entered wrong. What is the problem?
I'm trying to purchase something on line through my husband's e bay account and the merchant is pay pal, I have received a message please verify with your bank which I have already done 3 times but still the same message appears. I have spoken to a CSR yesterday and she told me that I should transact after 30 min. I did and still the same message appears. Please advise ASAP. Been trying to call customer service but lines are not good and our conversations are garbled.
I have been calling and have talked with your hotline staff since december 2014 for the updated email address in order for me to receive my credit card monthly bill, but up to this time i haven't receive any. What is the problem then??
Greetings! I am just wondering, I used to pay the amount of P3, 000.00 monthly. As far as I am concern, I paid them religiously. I received a message through my cp yesterday (Dec. 18) that I have to pay an amount of P5, 644.16 for this month. I checked on my billing statements, and read that my annual membership payment is due every March, why a sudden change and a very high amount at that.So it is not about my annual fee. May I suggest that you send the billing statement as early as possible for me to be informed of added responsibilities? or charges that I am not aware of? Thank you very much and hoping for a positive response. Merry Christmas.
i pay my December bill today for my December 11, 2014 due date for the amount of 1,300.00 pesos. can you charge me of delayed payments since i follow the contract which my due date of my payment is every 12th on the month? thanks Merry Christmas
PLEASE SEND ME STATEMENT OF ACCOUNT FROM THE VERY BEGINNING OF MY MEMBERSHIP BECAUSE I WONDERED WHY I AM PAYING EVERY MONTH AN ACCOUNT BALANCE EVEN WITHOUT USING MY CREDIT CARD ANYMORE. DO I HAD NOT PAID WHAT I MADE GROCERIES BEFORE THAT MY ACCOUNT BALANCE AMOUNTED TO 18,000.00? PLEASE SEND ME SOA. THANKS AND GOD BLESS.
Hi. I have received my billing statement today only April 16, 2014, but the due date in the statement is April 14, 2014. I think this is the second time my metrobank credit card billing statement came in late. What should I do? The next banking day would be next week April 21, 2014. Am I going to have late charges for this?
i need help, I have an online transaction last march 22, 2014 and I think it was a fraud and I had given my card number and 3 digit code at the back. As much as I want to contact u but I don't have PLDT line here we are using globelines and its impossible to reach the toll free number u have given. I used my sun no. but still I could not contact customer service. Is there any another way I can call u using my cellular-sun no.? Pls need your reply badly. They already stole away my money...
GOOD DAY! I GOT MY BILL YESTERDAY AND FOUND OUT THAT YOU BILLED ONE PURCHASE AT R & A MALVAR SUPERMART TWICE. THE AMOUNT P1,731.20 WAS ALREADY BILLED IN MY FEBRUARY STATEMENT BECAUSE THAT AMOUNT WAS PURCHASED JANUARY 20, 2014. I WOULD SUGGEST THAT YOU CHECK MY BILL WITH DUE DATE MARCH 28, 2014. THANK YOU VERY MUCH FOR YOUR PROPER ACTION ON THIS MATTER.
I made a payment to my metrobank credit card last February 26, 2014 at 11:52 pm. the amount paid was debited from my account however when I browsed in the transaction log, my payment was not posted. I just want to inquire if my payment is already posted.
request for the cancellation of Credit Protect under Credit Card Account Number 4055 9882 2209 9006 under Account Name: rosalinda Alipio, for I'm no longer interested to have credit protect, thank you.
good pm sir/madam; I would like to follow up my application for credit card.I submitted my application form two times already.They called me already but I did not recieved any card yet. thank you very much.
Since my request for renewal of my credit card no. 4055984200745728 since April 2013, I now strongly request for stopping the renewal of my credit card... I am no longer interested to avail your credit card for poor services offered to your client living in the provinces without landline telephone. I called up so many times using my cell phone which costed me a lot of money by calling again and again the MBVisa hotline but to no avail. Still no action has been taken of my request.
good am sir/madam: i would like to follow up my application for a credit card. I submitted my application form with my co employees sometime november 2013. Department of Education Cotabato Division Region xII.
good afternoon ma'am/sir, weve been trying to reach you through landline but to no avail.we have employees in our company who are users of metrobank credit card and we would want to know if you have already sent the latest STATEMENT OF ACCOUNT for MISS EVA ROXANNE S. ALICAN addressed to INFUTURO, INC. we look forward to your reply , thank you.
hi good day! just want to ask how can i register to SOS pin which is the requirement for online shopping. i been asking thru your representative which she gave me the PIN. i already go to the site but unfortunately i did not able to register for the reason that the pin which i use is incorrect. please help.
I always received SOA for the annual fee of the Metrobank Credit Card with penalty. I admit I applied, however, I did not received the card so I though my application was denied. If you will check your records, I don"t have any billing using this card.
I would like to request for the reversal of all billings ( annual fee ) for this card.
good day ! i would like to ask why till now I still didnot receive my cash loan promo from credit card account since they told me 3 days processing only but it almost 2 weeks from now I still did not receive it...hope you could do an immediate action on this..thank you.