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Metrobank Credit Card Hotline Phone Number
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As a customer, there are times that you can encounter problems with your Metrobank credit card. In case you badly need help, you can contact Metrobank Credit Card Hotline Phone Number:


  • (02) 870-0707 (Metro Manila) or 1-800-18-885775 (Domestic Toll-Free), +800-8700-0707 (International Toll Free)
  • (02) 870-0700 (Metro Manila) or 1-800-18-886227 (Domestic Toll-Free)
You can also reach Metrobank through their email address: customerservice@metrobankcard.com.

Do you have any concern with your Metrobank credit card?

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Total comments: 391 2 3 »
39 romie   (14-April-2015 1:09 PM)
your international contact number/hotline is USELESS

38 Josefa ana P. Tonolete   (09-April-2015 7:20 PM)
I have been calling and have talked with your hotline staff since december 2014 for the updated email address in order for me to receive my credit card monthly bill, but up to this time i haven't receive any. What is the problem then??

37 Yvette Duran Lumpan   (20-February-2015 3:15 PM)
I have not received any bill from the start....Please send statement of account to keep me updated with my payments and purchases...

36 Tyrone Bill   (16-February-2015 10:37 AM)
What is the number of the metro fraud card. please!!!

35 Carlota Aquino   (19-December-2014 9:19 AM)
Greetings! I am just wondering, I used to pay the amount of P3, 000.00 monthly. As far as I am concern, I paid them religiously. I received a message through my cp yesterday (Dec. 18) that I have to pay an amount of P5, 644.16 for this month. I checked on my billing statements, and read that my annual membership payment is due every March, why a sudden change and a very high amount at that.So it is not about my annual fee. May I suggest that you send the billing statement as early as possible for me to be informed of added responsibilities? or charges that I am not aware of? Thank you very much and hoping for a positive response. Merry Christmas.

34 Maui Hojilla   (12-December-2014 3:00 PM)
i pay my December bill today for my December 11, 2014 due date for the amount of 1,300.00 pesos. can you charge me of delayed payments since i follow the contract which my due date of my payment is every 12th on the month? thanks Merry Christmas

33 Merelyn Gamil   (05-December-2014 11:47 AM)
PLEASE SEND ME STATEMENT OF ACCOUNT FROM THE VERY BEGINNING OF MY MEMBERSHIP BECAUSE I WONDERED WHY I AM PAYING EVERY MONTH AN ACCOUNT BALANCE EVEN WITHOUT USING MY CREDIT CARD ANYMORE. DO I HAD NOT PAID WHAT I MADE GROCERIES BEFORE THAT MY ACCOUNT BALANCE AMOUNTED TO 18,000.00? PLEASE SEND ME SOA. THANKS AND GOD BLESS.

32 Gladys joy Nuguit   (14-October-2014 4:03 PM)
is it possible that the things i purchased using the credit card will not be reflected on my bill if I paid in advance?

31 Gladys joy Nuguit   (14-October-2014 3:59 PM)
is it possible if i paid before the cut off? the things i purchased will not be posted on my bill.

30 Ped Pakaskas   (11-August-2014 1:11 PM)
I HAVE NOT RECEIVED ANY STATEMENT OF ACCOUNT FOR ABOUT 2 MONTHS NOW. MY CREDIT CARD ACCOUNT 4055 9842 0268 8009 AND 5464 9711 0479 8004

29 Ruel Bucao   (23-June-2014 2:38 PM)
Why may master credit card has no rewards points indicated on the billing statements?
Do i need to apply for it ?

28 Maria Fe T. Retusto   (23-May-2014 9:30 AM)
good am can I view the online statement of my account. It's not yet delivered to us. i need to know my monthly dues

27 Dorothy Sagales   (16-April-2014 8:24 PM)
Hi. I have received my billing statement today only April 16, 2014, but the due date in the statement is April 14, 2014. I think this is the second time my metrobank credit card billing statement came in late. What should I do? The next banking day would be next week April 21, 2014. Am I going to have late charges for this?

26 chelo   (24-March-2014 11:22 AM)
i need help, I have an online transaction last march 22, 2014 and I think it was a fraud and I had given my card number and 3 digit code at the back. As much as I want to contact u but I don't have PLDT line here we are using globelines and its impossible to reach the toll free number u have given. I used my sun no. but still I could not contact customer service. Is there any another way I can call u using my cellular-sun no.? Pls need your reply badly. They already stole away my money...

25 victoria d. cavas   (20-March-2014 4:06 PM)
GOOD DAY! I GOT MY BILL YESTERDAY AND FOUND OUT THAT YOU BILLED ONE PURCHASE AT R & A MALVAR SUPERMART TWICE. THE AMOUNT P1,731.20 WAS ALREADY BILLED IN MY FEBRUARY STATEMENT BECAUSE THAT AMOUNT WAS PURCHASED JANUARY 20, 2014. I WOULD SUGGEST THAT YOU CHECK MY BILL WITH DUE DATE MARCH 28, 2014.
THANK YOU VERY MUCH FOR YOUR PROPER ACTION ON THIS MATTER.

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