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Metrobank Credit Card Hotline Phone Number
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As a customer, there are times that you can encounter problems with your Metrobank credit card. In case you badly need help, you can contact Metrobank Credit Card Hotline Phone Number:


  • (02) 870-0707 (Metro Manila) or 1-800-18-885775 (Domestic Toll-Free), +800-8700-0707 (International Toll Free)
  • (02) 870-0700 (Metro Manila) or 1-800-18-886227 (Domestic Toll-Free)
You can also reach Metrobank through their email address: customerservice@metrobankcard.com.

Do you have any concern with your Metrobank credit card?

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Total comments: 711 2 3 »
71 Maria   (04-January-2016 4:03 PM)
Hello, I have been trying to call the international hot line number from all over the world have not not been successful at all. the number used is +800-870-00707. Is this number to be dialed from a Phil sim or international sim? i tried both and none worked.

I am not the only one who has not been able to connect. Pls reply ASAP.

thank you.

70 anna   (26-December-2015 1:43 PM)
plaese inform me how to deactive my protect 3 please!...

69 MAEVA APRILETTE SALVATIERRA   (21-December-2015 3:26 PM)
Can I use my credit card while Im in rewrite program? and what is my credit limit? thank you and hoping for your earlier respond.

68 sheila delos santos   (09-December-2015 12:39 PM)
I would like to request the reversal of my annual fee. and I like to cancel now my credit protect..

67 Lea comprado   (23-November-2015 2:51 PM)
Gud day...

I need my clearance of my metrobank platinum credit card..5218228546357108...payment is already made last September 2015..I need it so badly..so can u please send it to my email ad..thank u and hoping for your earlier respond..

66 Edwin G, Espeña   (11-October-2015 10:06 PM)
AXA Philippines
34th Floor, GT Tower International,
6813 Ayala Ave., corner H.V. Dela Costa St., Makati City, Philippines 1200

Date: October 11, 2015

Re: Cancellation of Metro Credit Protect, Certificate number GCL-20775881 ; TPD-20775881

Dear Mr/Mrs/Ms,

I am sending you this written notice to request cancellation of my Metro Credit Protect under the Group Master Policy No. 9214019425 with the notice date September 23, 2015. Which I have just received the certification last Thursday October 8,2015. I would appreciate you sending me written confirmation that the cancellation has been put into effect.

Thank you for your attention to this matter.

Sincerely,

Edwin G. Espeña

65 Mary Grace Antalan Samonte   (21-September-2015 8:08 AM)
Good day!
I just want to avail cash advance for my credit card,I want to know the details about it.
Thank you. Hoping for you reply.

64 Rowena Parcero   (13-September-2015 3:12 PM)
AXA Philippines
34th Floor, GT Tower International,
6813 Ayala Ave., corner H.V. Dela Costa St., Makati City, Philippines 1200

Date: September 13, 2015

Re: Cancellation of Metro Credit Protect, Certificate number GCL-19478301 ; TPD-19478301

Dear Mr/Mrs/Ms,

I am sending you this written notice to request cancellation of my Metro Credit Protect under the Group Master Policy No. 9214019425 effective September 14, 2015. I would appreciate you sending me written confirmation that the cancellation has been put into effect. I didn’t enroll and confirm into any insurance coverage protection.

Thank you for your attention to this matter. Awaiting your reply.

Sincerely,

Rowena S. Parcero
229 San Agustin II, Dasmarinas City, Cavite 4114

63 anarody v. castillo   (09-September-2015 1:29 PM)
Good day ,
May i know if my credit protect in my card already cancelled?
thank you

62 Nella May Olavario   (06-September-2015 9:44 AM)
Good day Sir/Madam,
I have concern regarding my money transferring to my bank account which Metropolitan and i wonder why until now can't receive my money into my bank account, supposedly 3 days processing before i withdrawal. i withdraw my money August 19, 2015 and till now i can't receive it to my bank account. I hope you can help me for this. Thank you.

61 hanna j. gachalian   (24-August-2015 1:51 PM)
To Whom It may concern,

This is to request waive of my annual membership fee that was billed last aug 3, 2015 amounting to P2,000.00 or is there a way i can get out from paying the annual fee with the use of my rewards points balance of 6,578?

I have been trying to call the customer service domestic toll-free from the moment i got my SOA but to no avail.

Hope to receive a favorable feedback for this request.

Thank you.

Best Regards,

Hanna

60 JOSEPHINE U. PERMISON   (13-August-2015 9:15 AM)
To Whom It May Concern,

This is to request cancellation of my METRO DIRECT PROTECT with policy number 9214019425. What I understood from the conversation is that it was a " one-time payment ",however upon receipt of the documents, I found out that it was not. Kindly cancel it the soonest possible time.Thank you and more power!

Sincerely

JOSEPHINE U> PERMISON

59 lisa canapi   (31-July-2015 3:21 PM)
good day! im trying to call your toll free domestic hotline now but both numbers (1-800-18-885775 and 1-800-18-886227) cannot be contacted. i was suppose to enroll my skycable bill for autocharge so i can waive my annual membership fee as advised by the customer rep who previously assisted me the last time i called. can i ask for assistance on this through email instead? any help would be appreciated. thank you.

58 juvelyn africa   (29-July-2015 1:11 PM)
my application was been 3months old. what happen ? i have accout in your bank and i think enough balance. i wanna know the status

57 Ma Remedios Ramos   (10-July-2015 0:58 AM)
I would like to follow up the status of my credit card application..

56 Mary Grace Virtucio   (27-June-2015 7:59 AM)
My concern is I received just awhile ago an advisory OF MSOA for this June but unfortunately the credit card is undelivered yet. What does it mean?
Kindly reply on this email virtucio.marygrace@yahoo.com

55 Chona Calinawan   (26-June-2015 8:06 AM)
Can you please send me my transaction details of my account for the month of june or my current statement bill. I did not receive any statement bill.

54 Ma Charo Razonable   (25-June-2015 10:30 AM)
Good Day!

I have a credit limit set to P17,000 and I have transacted using my MCC on which I still have an available balance for more than P3,000. I tried to book an Airline ticket amounting to less than P3,000 but the transaction was declined. Can you advise me on what options I have since the SOA is given to me on the 7th day of the month and that will be on July 7, 2015... I cannot use my card till then.

Thanks lots.

53 dulce aura c. napoles   (22-June-2015 7:23 AM)
Good morning. I'd just like to inquire why I didn't get an email regarding the purchase I made with Philippine Airlines last night. I received a message from Metrobank regarding my OTP but when I finally made the payment, an error occurred. I am afraid I'd be paying for the purchase which was not confirmed. I hope I can get a prompt action regarding this concern because I need the plane ticket on Friday. Thank you so much.

52 SOL IRISH GERONES   (20-June-2015 8:30 AM)
i haven't received my card yet. it has been 11 days since that email with the confirmation of my cc together with the last 4 digits and security pin. Hope for a response . Thank You..

51 sheala c. lagman   (18-June-2015 12:03 PM)
how can i contact metrobank if im here in japan??? please because i would like to ask about how to get a loan??

50 Ma. Rosario Ruth Esma Juanico   (18-June-2015 10:12 AM)
Good am I receiver your advisory that my MSOAdated 060715 for my metrobank card remain undelivered. I can't reach your hotline through my cp. here is my email so you can send my MSOA rosaruth_juanico@yahoo.com. Thanks

49 carene jusay   (14-June-2015 5:09 PM)
Good day!please send my femmevisa Metrobank notice for my due amount and date.thank you so much....

48 Valerie joy Alibo   (14-June-2015 4:12 PM)
hello, Ma'am/Sir, good afternoon.. i would like to inform you that my Auntie's Metrobank credit card was lost, and she wanted to deactivate it urgently, she tried to contact your costumer service number but its not working, she asked me to do this because she was at shanghai, i'm hoping that this will work.. her name is SUSANA ALIBO LOPEZ.. THank you and God Bless..

47 Virginia B. Guinto   (06-June-2015 2:01 PM)
Please send my femmevisa metrobank notice for my due amount and due date. I am not receiving any notice.

46 Judith L. Pelaez   (02-June-2015 1:01 PM)
Kindly assist me how to apply for a cash to go promo

45 Rizalde A barabad   (01-June-2015 4:31 PM)
Good afternoon, please extend the use of my card metrobank credit card here in japan, because my daughter got sick, we need to stay more days, you can reach thru my number, thank you.

44 Rizalde A barabad   (01-June-2015 4:29 PM)
Good afternoon, please extend the use of my card metrobank credit card until june 3, 2015 here in japan, because my daughter got sick her e, and we need to stay more days, thank you, you can reach me thru my number.

43 myrna ipac   (23-May-2015 7:55 AM)
I have been applying for a personal internet banking enrollment since yesterday, in order for me to receive my credit card monthly bill, but there's always a message that i have entered a wrong data. I wonder what field i have entered wrong. What is the problem?

42 Maria Beatriz Zolina   (12-May-2015 10:14 PM)
I'm trying to purchase something on line through my husband's e bay account and the merchant is pay pal, I have received a message please verify with your bank which I have already done 3 times but still the same message appears. I have spoken to a CSR yesterday and she told me that I should transact after 30 min. I did and still the same message appears. Please advise ASAP. Been trying to call customer service but lines are not good and our conversations are garbled.

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