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Metrobank Credit Card Hotline Phone Number
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As a customer, there are times that you can encounter problems with your Metrobank credit card. In case you badly need help, you can contact Metrobank Credit Card Hotline Phone Number:


  • (02) 870-0707 (Metro Manila) or 1-800-18-885775 (Domestic Toll-Free), +800-8700-0707 (International Toll Free)
  • (02) 870-0700 (Metro Manila) or 1-800-18-886227 (Domestic Toll-Free)
You can also reach Metrobank through their email address: customerservice@metrobankcard.com.

Do you have any concern with your Metrobank credit card?

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Total comments: 371 2 3 »
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37 Yvette Duran Lumpan • 3:15 PM, 20-February-2015
I have not received any bill from the start....Please send statement of account to keep me updated with my payments and purchases...
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36 Tyrone Bill • 10:37 AM, 16-February-2015
What is the number of the metro fraud card. please!!!
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35 Carlota Aquino • 9:19 AM, 19-December-2014
Greetings! I am just wondering, I used to pay the amount of P3, 000.00 monthly. As far as I am concern, I paid them religiously. I received a message through my cp yesterday (Dec. 18) that I have to pay an amount of P5, 644.16 for this month. I checked on my billing statements, and read that my annual membership payment is due every March, why a sudden change and a very high amount at that.So it is not about my annual fee. May I suggest that you send the billing statement as early as possible for me to be informed of added responsibilities? or charges that I am not aware of? Thank you very much and hoping for a positive response. Merry Christmas.
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34 Maui Hojilla • 3:00 PM, 12-December-2014
i pay my December bill today for my December 11, 2014 due date for the amount of 1,300.00 pesos. can you charge me of delayed payments since i follow the contract which my due date of my payment is every 12th on the month? thanks Merry Christmas
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33 Merelyn Gamil • 11:47 AM, 05-December-2014
PLEASE SEND ME STATEMENT OF ACCOUNT FROM THE VERY BEGINNING OF MY MEMBERSHIP BECAUSE I WONDERED WHY I AM PAYING EVERY MONTH AN ACCOUNT BALANCE EVEN WITHOUT USING MY CREDIT CARD ANYMORE. DO I HAD NOT PAID WHAT I MADE GROCERIES BEFORE THAT MY ACCOUNT BALANCE AMOUNTED TO 18,000.00? PLEASE SEND ME SOA. THANKS AND GOD BLESS.
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32 Gladys joy Nuguit • 4:03 PM, 14-October-2014
is it possible that the things i purchased using the credit card will not be reflected on my bill if I paid in advance?
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31 Gladys joy Nuguit • 3:59 PM, 14-October-2014
is it possible if i paid before the cut off? the things i purchased will not be posted on my bill.
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30 Ped Pakaskas • 1:11 PM, 11-August-2014
I HAVE NOT RECEIVED ANY STATEMENT OF ACCOUNT FOR ABOUT 2 MONTHS NOW. MY CREDIT CARD ACCOUNT 4055 9842 0268 8009 AND 5464 9711 0479 8004
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29 Ruel Bucao • 2:38 PM, 23-June-2014
Why may master credit card has no rewards points indicated on the billing statements?
Do i need to apply for it ?
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28 Maria Fe T. Retusto • 9:30 AM, 23-May-2014
good am can I view the online statement of my account. It's not yet delivered to us. i need to know my monthly dues
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27 Dorothy Sagales • 8:24 PM, 16-April-2014
Hi. I have received my billing statement today only April 16, 2014, but the due date in the statement is April 14, 2014. I think this is the second time my metrobank credit card billing statement came in late. What should I do? The next banking day would be next week April 21, 2014. Am I going to have late charges for this?
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26 chelo • 11:22 AM, 24-March-2014
i need help, I have an online transaction last march 22, 2014 and I think it was a fraud and I had given my card number and 3 digit code at the back. As much as I want to contact u but I don't have PLDT line here we are using globelines and its impossible to reach the toll free number u have given. I used my sun no. but still I could not contact customer service. Is there any another way I can call u using my cellular-sun no.? Pls need your reply badly. They already stole away my money...
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25 victoria d. cavas • 4:06 PM, 20-March-2014
GOOD DAY! I GOT MY BILL YESTERDAY AND FOUND OUT THAT YOU BILLED ONE PURCHASE AT R & A MALVAR SUPERMART TWICE. THE AMOUNT P1,731.20 WAS ALREADY BILLED IN MY FEBRUARY STATEMENT BECAUSE THAT AMOUNT WAS PURCHASED JANUARY 20, 2014. I WOULD SUGGEST THAT YOU CHECK MY BILL WITH DUE DATE MARCH 28, 2014.
THANK YOU VERY MUCH FOR YOUR PROPER ACTION ON THIS MATTER.
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24 sheena ofalsa • 1:39 PM, 20-March-2014
Just asking how to get my papers or certificate of metro fraud guard,, I don't have certificate but they dedacted my monthly payment from my credit card,, how can I get that..
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23 Joseph Alejo • 9:27 AM, 06-March-2014
Good Day Ma'am/Sir,

I would like just to ask the contact no. for metro fraud guard?
Thank you.
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