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Metrobank Credit Card Hotline Phone Number
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As a customer, there are times that you can encounter problems with your Metrobank credit card. In case you badly need help, you can contact Metrobank Credit Card Hotline Phone Number:

  • (02) 870-0707 (Metro Manila) or 1-800-18-885775 (Domestic Toll-Free), +800-8700-0707 (International Toll Free)
  • (02) 870-0700 (Metro Manila) or 1-800-18-886227 (Domestic Toll-Free)
You can also reach Metrobank through their email address: customerservice@metrobankcard.com.

Do you have any concern with your Metrobank credit card?

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Total comments: 651 2 3 4 5 »
65 Mary Grace Antalan Samonte   (21-September-2015 8:08 AM)
Good day!
I just want to avail cash advance for my credit card,I want to know the details about it.
Thank you. Hoping for you reply.

64 Rowena Parcero   (13-September-2015 3:12 PM)
AXA Philippines
34th Floor, GT Tower International,
6813 Ayala Ave., corner H.V. Dela Costa St., Makati City, Philippines 1200

Date: September 13, 2015

Re: Cancellation of Metro Credit Protect, Certificate number GCL-19478301 ; TPD-19478301

Dear Mr/Mrs/Ms,

I am sending you this written notice to request cancellation of my Metro Credit Protect under the Group Master Policy No. 9214019425 effective September 14, 2015. I would appreciate you sending me written confirmation that the cancellation has been put into effect. I didn’t enroll and confirm into any insurance coverage protection.

Thank you for your attention to this matter. Awaiting your reply.


Rowena S. Parcero
229 San Agustin II, Dasmarinas City, Cavite 4114

63 anarody v. castillo   (09-September-2015 1:29 PM)
Good day ,
May i know if my credit protect in my card already cancelled?
thank you

62 Nella May Olavario   (06-September-2015 9:44 AM)
Good day Sir/Madam,
I have concern regarding my money transferring to my bank account which Metropolitan and i wonder why until now can't receive my money into my bank account, supposedly 3 days processing before i withdrawal. i withdraw my money August 19, 2015 and till now i can't receive it to my bank account. I hope you can help me for this. Thank you.

61 hanna j. gachalian   (24-August-2015 1:51 PM)
To Whom It may concern,

This is to request waive of my annual membership fee that was billed last aug 3, 2015 amounting to P2,000.00 or is there a way i can get out from paying the annual fee with the use of my rewards points balance of 6,578?

I have been trying to call the customer service domestic toll-free from the moment i got my SOA but to no avail.

Hope to receive a favorable feedback for this request.

Thank you.

Best Regards,


60 JOSEPHINE U. PERMISON   (13-August-2015 9:15 AM)
To Whom It May Concern,

This is to request cancellation of my METRO DIRECT PROTECT with policy number 9214019425. What I understood from the conversation is that it was a " one-time payment ",however upon receipt of the documents, I found out that it was not. Kindly cancel it the soonest possible time.Thank you and more power!



59 lisa canapi   (31-July-2015 3:21 PM)
good day! im trying to call your toll free domestic hotline now but both numbers (1-800-18-885775 and 1-800-18-886227) cannot be contacted. i was suppose to enroll my skycable bill for autocharge so i can waive my annual membership fee as advised by the customer rep who previously assisted me the last time i called. can i ask for assistance on this through email instead? any help would be appreciated. thank you.

58 juvelyn africa   (29-July-2015 1:11 PM)
my application was been 3months old. what happen ? i have accout in your bank and i think enough balance. i wanna know the status

57 Ma Remedios Ramos   (10-July-2015 0:58 AM)
I would like to follow up the status of my credit card application..

56 Mary Grace Virtucio   (27-June-2015 7:59 AM)
My concern is I received just awhile ago an advisory OF MSOA for this June but unfortunately the credit card is undelivered yet. What does it mean?
Kindly reply on this email virtucio.marygrace@yahoo.com

55 Chona Calinawan   (26-June-2015 8:06 AM)
Can you please send me my transaction details of my account for the month of june or my current statement bill. I did not receive any statement bill.

54 Ma Charo Razonable   (25-June-2015 10:30 AM)
Good Day!

I have a credit limit set to P17,000 and I have transacted using my MCC on which I still have an available balance for more than P3,000. I tried to book an Airline ticket amounting to less than P3,000 but the transaction was declined. Can you advise me on what options I have since the SOA is given to me on the 7th day of the month and that will be on July 7, 2015... I cannot use my card till then.

Thanks lots.

53 dulce aura c. napoles   (22-June-2015 7:23 AM)
Good morning. I'd just like to inquire why I didn't get an email regarding the purchase I made with Philippine Airlines last night. I received a message from Metrobank regarding my OTP but when I finally made the payment, an error occurred. I am afraid I'd be paying for the purchase which was not confirmed. I hope I can get a prompt action regarding this concern because I need the plane ticket on Friday. Thank you so much.

52 SOL IRISH GERONES   (20-June-2015 8:30 AM)
i haven't received my card yet. it has been 11 days since that email with the confirmation of my cc together with the last 4 digits and security pin. Hope for a response . Thank You..

51 sheala c. lagman   (18-June-2015 12:03 PM)
how can i contact metrobank if im here in japan??? please because i would like to ask about how to get a loan??

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