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Metrobank Credit Card Hotline Phone Number

As a customer, there are times that you can encounter problems with your Metrobank credit card. In case you badly need help, you can contact Metrobank Credit Card Hotline Phone Number:
  • (02) 870-0707 (Metro Manila) or 1-800-18-885775 (Domestic Toll-Free), +800-8700-0707 (International Toll Free)
  • (02) 870-0700 (Metro Manila) or 1-800-18-886227 (Domestic Toll-Free)
You can also reach Metrobank through their email address: [email protected]

Do you have any concern with your Metrobank credit card?

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"Metrobank Credit Card Hotline Phone Number" was written by under the Directory category. It has been read 56560 times and generated 146 comments. The article was created on and updated on 13 February 2013 .
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Total comments : 146
Angeline M Cowak   (03 April 2018 10:53 AM)
Hi! w/# 5464 9859 2770 2613
I would like to ask regarding for my billing. How it happens that my total amount due became 4k+ supposedly its just 1,733? And the payment due indicated IMMEDIATE?

Roger Teologo   (16 January 2018 0:01 AM)

Can you please wave the annual fee of my credit card? Will give you the details when you email back on me.

Aine Q. Mecisamente   (18 December 2017 12:38 PM)
Please May I ask the cancellation of this AXA insurance policy I feel this is not needed.
Thank you and more power.

Helen T. Laoyan   (31 August 2017 3:54 PM)
Since 2014, I have been requesting for the cancellation of my credit card with the supplementary card issued to my husband. I requested again in 2016 but just the same, I was advised to wait for six months. A few days ago, I received a billing statement again billing me for the annual membership fee of the two cards. How do I get my request to be acted upon? I am no longer using these cards for my transactions because I chose to transact in cash. Thank you.

ziogo   (14 November 2017 12:37 PM)
hi Helen,

My advice is go to your Bank and surrender your credit card. Assuming that you already paid your current balance para e accept nila ang iyong request.


Maria Arabella Bellen   (28 August 2017 12:06 PM)
Account # 4055989488900135
Id like to use my points for my annual fee.
I was wondering also why do I have finance and late charge even though I didn't purchase anything. Do you charge finance and late charge for the annual fee...so ridiculous.

roberto p. lomboy   (26 August 2017 9:48 AM)
i am a card holder , card number 5464483217173004. i just received my soa , it stated an annual fee and i would like to have it waive. can i receive an email that it has been waive.

ziogo   (14 November 2017 12:46 PM)
Hi Roberto,

Im a cardholder too . You cannot waive annual fee charges if you already reach 1 year from the date of release card. It can be waive if you surrender your card less than a year.


Alexis Paolo Sulit   (16 July 2017 7:59 AM)
What is metrobank's international toll free number?

Thank you!

Randy C. Casuyon   (31 May 2017 9:19 AM)
Ma'am/ Sir, Good day. i would like to ask if you can transfer the updates of my statement of account through my new email account.

ziogo   (14 November 2017 12:39 PM)
hi Randy ,

Try to call your customer service hotline at the back of your card. They will be the one know the correct procedure on how to transfer SOA for new email.


Luz S. Villanueva   (24 May 2017 3:44 PM)
Sir Good afternoon I would like to ask if you have balance transfer from other credit card and how much is the add on interest per month.. Thank you and God Bless..

dilberto galvez   (04 April 2017 11:07 AM)
I would like to change my billing address to Blk 8 Lot 10 Diamond street Casa Filipina Bgy, San Antonio Paranaque metro manila. pls notify me thru my email adddress or thru text at my cp# 09564471569. thank you n have a nice day..

johnchrysander   (20 February 2017 3:33 PM)

I would like to cancel my insurance through METRO CREDIT PROTECT please...... I received certificate today February 20, 2017 and I would like to cancel it since it burdens my obligation in Metrobank, you may call my no. 09063708247 for verification

may this request merit your favorable response...

thank you,

Procopio m. Pelapil jr.

ziogo   (14 November 2017 12:42 PM)
hi John,

You can email your concern directly to customer service:
[email protected]


Jennifer Ardeno   (02 February 2017 1:03 PM)
hi I want to update my phone number in metrobank credit card. thank you how can I reach customer service through on line ?

Joie Reina Amor M. Deiparine   (28 December 2016 11:53 AM)
Good day!

I would like to ask where can I ask for my SOA since I did not received a billing for this month. I wanted to to know or have a copy of my SOA the soonest since the due date is approaching.
Thank You.

Noemilyn Pascual   (08 December 2016 8:48 AM)
A blessed day,

i would like to inform until now no billing statement has been deliver to me for two consecutive months...
Please i need your immediate action with this...Thanks

Russel Sugay Esguerra   (09 November 2016 9:25 AM)
Good day ! Sir/madam i would like to inform until now they have no deliver my metrobank card in my address but my cousin they have recieve the BDO credit card in the same address of metrobank card what happen until now they have no locate my address.....I think your carrier is tamad to locate my address please......paki action naman ng concern ko

charlou c llanto   (29 October 2016 6:04 AM)
magandang araw po sa inyo,

nais ko sana ipagputol yong aking dalawang insurance nga naka lagay sa aking printed bill dahil hindi ko to nagagamit pero nagbabbayad parin..

sana mapa unlakan niyo ang aking sinabi

thanks you and god bless..

charlou c llanto   (29 October 2016 6:01 AM)
Magandang Umaga po sa inyo mam

ako po c charlou c llanto ,isang customer ng credit card sa mabutihing kompanya.
nais ko sana na ipagputol ang aking dalawang insurance dahil sa rason na hindi ko to nagagamit pero patuloy pa rin naka lagay sa printed bill ko at sa ka kulang din sa budget ko..

sana mapa-unlakan niyo ang aking sinabi

maraming salamto po at god bless you

Ma. Flerida Vizconde   (25 October 2016 9:24 PM)
Good evening, I just want to Inform that somebody pictured my sss identification.card and my Metrobank Visa Card today October 25, 2016.

Any transactions regarding my credit card Is not of my knowledge so please cancel all the transactions and I am.asking on how to activate my METROBANK red card.

Thank You.

lynie M. Gumalang   (25 October 2016 8:08 AM)
Goodmorning ma'am/Sir

Ako po si Lynie M. Gumalang gusto ko po sanang ipa cut-off yung insurance ko sa buwan na ito. Dahil lumalaki yung balance ko dahil sa insurance na yan kaya dapat ma cut-off na yan with in this month. I hope for your immediate feedback and you can reach my mobile no. 09107664065. Thank you.

imelda   (11 October 2016 2:11 PM)
Good day to you Sir/Madam,

I just received my new Metrobank Credit card Femme Signature Visa Card. My concern is, are my points from my old Femme Visa carried over? or points are back to zero?

Annalie Rufo   (09 October 2016 6:53 AM)
Good morning! I read in my E-SOA yesterday and found out that there's a transaction which was double entered...the one I purchased at Gaisano Metro Pharmacy last September 19, 2016 in the amount of P 700.50. What I shall I do with this? Should you be the one to verify the said transaction or I'll be the one myself to follow up on this. This will take much of my time to be honest. Your help or advice will be greatly appreciated. Thank you.

florimen catipay   (08 October 2016 9:05 AM)
where can i ask about term in purchasing an item using my credit card?

Leopoldo L. Lezada   (15 September 2016 3:42 PM)
I have applied a visa credit card with your bank and has been approved and i was told that it would be delivered i 7 to 10 working days. In case i am not in the billing address which is also the address that my card will be delivered, can a authorized person received the card in my behalf, and in case, what documents he/she needs to present to the delivery person to be able toreceive it in my behalf. A soonest reply shall be greatly appreciated.

Thank you very much

Bernardita   (21 July 2016 11:52 AM)
good day,
about sa JM SKY CONTINENTAL bakit nag pa cancel na ako bakit may bill pa rin ako

ziogo   (14 November 2017 12:32 PM)
hi Bernardita,

Dapat ay mag submit ka ng complains "Letter of Dispute" and "CARDHOLDER DISPUTE FORM" for metrobankCard you can use this form https://metrobankcard.com/Content/documents/AFC%20METROBANK%20CARD%20CORPORATION_DISPUTE%20FORM%20111816.pdf

Tapos submit mo sa customer service email address
for metrobankcard: [email protected]

Read more: http://www.affordablecebu.com/load/directory/metrobank_credit_card_hotline_phone_number/26-1-0-12869#ixzz4yNhIBBXU

gloria tabasa   (15 July 2016 9:24 AM)
everytime i dialled your hotline nos., it says NOT YET IN SERVICE....i want to know my due account for am sure it's due today. i did not received my printed bill. thank you. i want to pay it now to avoid penalty

Anna marie hayasaka   (13 July 2016 5:52 PM)
Maam,sir...im from iloilo po.ng deposit ako ng pera sa metrobank atm card sa statement of account po ng feb25 2016.bali 70,000 yun my pumasok din na pera nong feb 15 na 36,000 at na withdraw yun ng feb 17. nong march 3 ng withdraw na naman ng 10,000,march 15 10,000 uli nong 21 ng withdraw na naman ng 1000 at ng 8700.nong 23 ng withdraw uli ng 5000. tapos ng 28 another 10,000. nong april 18 ng withdraw na naman ng 10,000 pero ng withdraw din ako nong 18 ng 10,000.pero resibo ko is 60 thousand pa yung lumabas kaya panatag loob ko. then kanina nag check ako ng balance sa metrobank iloilo dun lang kasi ako ng withdraw sa ibang bank wala na dun lang talaga. ang lumabas na pera ko is 4,777.22 paano nangyari yun e once lang ako ng withdraw? paano maibabalik yung nawala kong pera? sinabihan ko na yung metrobank iloilo po ang sabi sa manila pa daw ang prosess gusto ko makita yung statement kong anong bangko ang ginamitan daw sabi nila, e na sa akin atm ko paano nangyari yon.

junnalyn C. Dela Cruz   (11 July 2016 12:47 PM)
complain lng po,meron pong pumasok sa account ko na di ko naman dapat bayaran dahil d ko namn nagamit yun (JM SKY CONTINENTAL TRAVEL,PARANAQUE,PH)(AMOUNT 3,999.00),tapos nung tumawag ako sa inyo sabi po ssakin mag email daw po ako for letter of complain para magamit ko ulit ang aking credit card.

ziogo   (14 November 2017 12:31 PM)
hi Junnalyn,

Dapat ay mag submit ka ng complains "Letter of Dispute" and "CARDHOLDER DISPUTE FORM" for metrobankCard you can use this form https://metrobankcard.com/Content/documents/AFC%20METROBANK%20CARD%20CORPORATION_DISPUTE%20FORM%20111816.pdf

Tapos submit mo sa customer service email address
for metrobankcard: [email protected]

Analiza Pamintuan   (03 July 2016 8:55 PM)
I want to know how much is my balance .?

Angelito E. Monderondo   (28 June 2016 12:47 PM)
Please, till now I was waiting for my replacement card. It was too long time na.... I also want to open my SOA but with password... I do not know my password. I kept on calling the toll free lines but all were failed calls... please help me.. I want to use my card the soonest possible time..... Thanks

MARLON VILLAMOR   (27 June 2016 10:08 AM)
Good day!
Hi everyone i just want to know only my Billing statement of my card. almost 3 months already since i received my billing statement please email me to my new yahoo mail or call me in my contact number for my concern. 09187484335/09975892498. please! please! please!. need to know the status of my account.

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