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Good day. I just found out yesterday that you suspended my card and I guess the reason is because of my refusal to pay the amount LAZADA charged me which was cancelled since the product was no longer available. According to LAZADA, they immediately initiated the refund to you but it seems like you didn't initiate it so it keeps on reflecting on my monthly bill with matching interest. If you were to check my record- I'm sure that you will know that I regularly pay my dues. According to LAZADA, this is the refund i.d. you gave them-4532677865465000001365. I hope that you will attend to this matter as quickly as you charge you customers. Thank you.
Sir, I tried many times to call your hotline since last month,but always unavailable,just to inform you regarding your charging of annual fee.I was informed before that my annual fee is free for lifetime.I don't have any outstanding balance, only annual fee that incurred late charges & interest for this month.
I try to call your hotline but always not available. I just want to clarify the amount reflected in the billing statement that you have sent. How come that you have billed me the amount of 3,415.31 and yet I did not use the card. Please call me immediately or else I will request my card for deactivation.
Been contacting your costumer service toll free numbers for the past two weeks but all failed to connect. I have not received my latest billing yet and its overdue. How can i pay? Our local metrobank branches do not have a credit card costumer service personnel neither. I do not intend to pay any surcharge regarding this matter. I would be very glad if i hear from you thruogh email. Thanks.
hello, my supplementary metrobank mastercard credit card is still on hold because i made an several time failed with the security check with my online trasaction for my cellphone repair business. How can i solve this problem? by the way, the principal holder of the credit card is my mother.
i am calling several times starting this morning to your customer service hotline but no to avail. I'd like to know how to settle my accountability and what number am i going to use to reach to your hotline.
I have been trying to reach Metrobank for 3 days now, but can't seem to contact their Domestic Toll-Free number. Even at 8am, 9am, 10am, 4pm, 5pm or 8pm, it's still busy. Seriously? Is there something wrong with their number? I am from Cebu.
I am a metrobank credit card holder and i want to reach out your office with this number 180018885775 for important matters but so frustrated for a month now i cannot connect to this line . WILL YOU PLEASE LET ME KNOW WHY AND GIVE ME ANOTHER FUNCTIONAL NUMBER FOR ME TO VOICE MY IMPORTANT CONCERN .. THIS IS REALLY FRUSTRATING
I would just like to inform that I haven't received my credit card yet. I was alarmed because of those SOAs indicating that I have an amount due for the membership fee and late payments. Please do necessary actions as soon as possible. Thank you.
Good morning! I have a big concern regarding my credit card. I wasn't able pay the monthly installment fee because of some personal reasons. Last year I tried to send a message to make settlements for the unpaid balance unfortunately i didn't receive any response. I have had lots of threats and call from law firms and such. And just today a police called me and threat to file a case against me if the amount is not paid. Can you help me on this matter?
I have been trying to call Metrobank via hotline but I can't get through about my concern. My concern is about my billing statement which is due on March 31, 2016. but the billing statement is late April 4 na siya dumating tumatawag ako para mawaived agad yung posible charges since nabayaran ko naman na yung payment due.
gud eve..i just want to ask if how i can get my cheque that i did not received yesterday april 11 at St.Thomas More Academy bacoor cavite. It was a cash to go from my credit card numbered 5464985927342006. At what branch of metrobank can i get it? Please call me in my number 09254656956.Thank you.
I have emailed your customer service email ad but til now no reply and i cannot contact your hotline number also. Pls help me to settle my request for reversal of my supplementaries ' annual fee since they were not using it in any way and i already requested for it to be cancelled last time. Thanks and God bless.
i have been calling your hotline since this morning. I have not received the replacement of my lost credit card. I already reported it and they said the replacement will be two to three weeks. But I dont know how i can settle my account on April 7. Shall i use the old credit card number in the payment slip? I hate paying any penalty for delayed paymet so I am a little bit concerned. The Metrobank branch where i normally pay my credit card dues cant answer my question also. Thanks
I've been trying to call your hotline but i can't get through it. I sent email through your customer service but I did not receive any response from your end. Anyway, I just would like to request for possible increase of my credit limit.
Or, what should I do so I could formally plot this request.
I have been trying to call Metrobank via hotline but I can't get through. I also sent message via email about my concern but there was no response. My concern is about my billing statement which is due on March 30, 2016. I paid just in time last month but I had a late charge of PhP600 and finance charge of PhP323.39 which I think is because I paid check which needed clearing for 2 or 3 days.
In this regard, I would like to ask for a waiver of my charges since I was not actually late in paying my bills. I'm also doing the same with other credit card companies and they are not charging me. After paying this, I need to redeem my points and close it because I will be leaving very soon.
Good morning, i've been trying to call you everyday to avail cash transfer from our credit card to our account but all of your lines were busy..so can you please help me to connect cause we need it badly.
Thank you and we're hoping for your immediate response.