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Metrobank Credit Card Hotline Phone Number...

As a customer, there are times that you can encounter problems with your Metrobank credit card. In case you badly need help, you can contact Metrobank Credit Card Hotline Phone Number:
  • (02) 870-0707 (Metro Manila) or 1-800-18-885775 (Domestic Toll-Free), +800-8700-0707 (International Toll Free)
  • (02) 870-0700 (Metro Manila) or 1-800-18-886227 (Domestic Toll-Free)
You can also reach Metrobank through their email address: customerservice@metrobankcard.com.

Do you have any concern with your Metrobank credit card?

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"Metrobank Credit Card Hotline Phone Number" was written by Mary under the Directory category. It has been read 64889 times and generated 160 comments. The article was created on and updated on 13 February 2013.

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Total comments : 156
Betty Mae T. Mateo [Entry]

Question po baket may insurance po na nacharge sa credit card ko e di naman ako nag avail kasi nawala cp ko tapos agad nacharge saken please po. Syempre wala naman ako napirmahan or diko naman alam yan bat chinarge saken
Helen grace layon [Entry]

Im requesting for fullyoaid clearance ng cc ko. Bkt di kau nag rerwply.pag tinatawagan walang sumasagot sa hotline nu. Anlaki ng nbyran kung tubo. Tapos ganyan kau. Dhl nkabayad na ako deadma na?
eloisa yabut [Entry]

good day. kindly send me a copy of my billing statement thru my email including my transaction last sept. 21, 2018. i did not receive my billing statement this sept. 12, 2018. upon using my credit card, it tells that i already reach my limit. thank you very much.
Ana Marie Estacio [Entry]

Regarding sa billing statement ko may nag appear na bill na di ko naman nagamit pls check it d ko babayarab iyon kasi di ko naman ginmit
Glenda B Estorco [Entry]

Card number 4055 9876 0768 2006 dalawang overlimit fee naka charge pls check po.statement date june 10 2018.
Glenda B Estorco [Entry]

Ask ko lang po bakit dalawang overlimit po ang charge sa akin date nya 5/14/18 at saka 6/10/18 sa isang bill ko nakalagay eh yong previous balance sang may 2018 bill ko ay 32 857.09 eh yong credit limit ko 33.0000 paano ako naka overlimit fee.
celarin paule [Entry]

hi, how will i update my contacts in my credit card?
Kristine arceo [Entry]

Ask q lng poh kasi may bill n aq d q nman nggamet at wala p sken ung cheque nung nag avail aq ng cash to go.,how come n may bill n aq eh wala p sken ung cheque?
Winnie Gernade [Entry]

Alamin ko po kung available na sa system ang pinadala ko
Marites de Ocampo [Entry]

What is metrobank international toll free number,im here in saudi
Angeline M Cowak [Entry]

Hi! w/# 5464 9859 2770 2613
I would like to ask regarding for my billing. How it happens that my total amount due became 4k+ supposedly its just 1,733? And the payment due indicated IMMEDIATE?
Roger Teologo [Entry]


Can you please wave the annual fee of my credit card? Will give you the details when you email back on me.
Aine Q. Mecisamente [Entry]

Please May I ask the cancellation of this AXA insurance policy I feel this is not needed.
Thank you and more power.
Helen T. Laoyan [Entry]

Since 2014, I have been requesting for the cancellation of my credit card with the supplementary card issued to my husband. I requested again in 2016 but just the same, I was advised to wait for six months. A few days ago, I received a billing statement again billing me for the annual membership fee of the two cards. How do I get my request to be acted upon? I am no longer using these cards for my transactions because I chose to transact in cash. Thank you.
ziogo [Entry]

hi Helen,

My advice is go to your Bank and surrender your credit card. Assuming that you already paid your current balance para e accept nila ang iyong request.

Maria Arabella Bellen [Entry]

Account # 4055989488900135
Id like to use my points for my annual fee.
I was wondering also why do I have finance and late charge even though I didn't purchase anything. Do you charge finance and late charge for the annual fee...so ridiculous.
roberto p. lomboy [Entry]

i am a card holder , card number 5464483217173004. i just received my soa , it stated an annual fee and i would like to have it waive. can i receive an email that it has been waive.
ziogo [Entry]

Hi Roberto,

Im a cardholder too . You cannot waive annual fee charges if you already reach 1 year from the date of release card. It can be waive if you surrender your card less than a year.

Alexis Paolo Sulit [Entry]

What is metrobank's international toll free number?

Thank you!
Randy C. Casuyon [Entry]

Ma'am/ Sir, Good day. i would like to ask if you can transfer the updates of my statement of account through my new email account.
ziogo [Entry]

hi Randy ,

Try to call your customer service hotline at the back of your card. They will be the one know the correct procedure on how to transfer SOA for new email.

Luz S. Villanueva [Entry]

Sir Good afternoon I would like to ask if you have balance transfer from other credit card and how much is the add on interest per month.. Thank you and God Bless..
dilberto galvez [Entry]

I would like to change my billing address to Blk 8 Lot 10 Diamond street Casa Filipina Bgy, San Antonio Paranaque metro manila. pls notify me thru my email adddress or thru text at my cp# 09564471569. thank you n have a nice day..
johnchrysander [Entry]


I would like to cancel my insurance through METRO CREDIT PROTECT please...... I received certificate today February 20, 2017 and I would like to cancel it since it burdens my obligation in Metrobank, you may call my no. 09063708247 for verification

may this request merit your favorable response...

thank you,

Procopio m. Pelapil jr.
ziogo [Entry]

hi John,

You can email your concern directly to customer service:

Jennifer Ardeno [Entry]

hi I want to update my phone number in metrobank credit card. thank you how can I reach customer service through on line ?
Joie Reina Amor M. Deiparine [Entry]

Good day!

I would like to ask where can I ask for my SOA since I did not received a billing for this month. I wanted to to know or have a copy of my SOA the soonest since the due date is approaching.
Thank You.
Noemilyn Pascual [Entry]

A blessed day,

i would like to inform until now no billing statement has been deliver to me for two consecutive months...
Please i need your immediate action with this...Thanks
Russel Sugay Esguerra [Entry]

Good day ! Sir/madam i would like to inform until now they have no deliver my metrobank card in my address but my cousin they have recieve the BDO credit card in the same address of metrobank card what happen until now they have no locate my address.....I think your carrier is tamad to locate my address please......paki action naman ng concern ko
charlou c llanto [Entry]

magandang araw po sa inyo,

nais ko sana ipagputol yong aking dalawang insurance nga naka lagay sa aking printed bill dahil hindi ko to nagagamit pero nagbabbayad parin..

sana mapa unlakan niyo ang aking sinabi

thanks you and god bless..
charlou c llanto [Entry]

Magandang Umaga po sa inyo mam

ako po c charlou c llanto ,isang customer ng credit card sa mabutihing kompanya.
nais ko sana na ipagputol ang aking dalawang insurance dahil sa rason na hindi ko to nagagamit pero patuloy pa rin naka lagay sa printed bill ko at sa ka kulang din sa budget ko..

sana mapa-unlakan niyo ang aking sinabi

maraming salamto po at god bless you
Ma. Flerida Vizconde [Entry]

Good evening, I just want to Inform that somebody pictured my sss identification.card and my Metrobank Visa Card today October 25, 2016.

Any transactions regarding my credit card Is not of my knowledge so please cancel all the transactions and I am.asking on how to activate my METROBANK red card.

Thank You.
lynie M. Gumalang [Entry]

Goodmorning ma'am/Sir

Ako po si Lynie M. Gumalang gusto ko po sanang ipa cut-off yung insurance ko sa buwan na ito. Dahil lumalaki yung balance ko dahil sa insurance na yan kaya dapat ma cut-off na yan with in this month. I hope for your immediate feedback and you can reach my mobile no. 09107664065. Thank you.
imelda [Entry]

Good day to you Sir/Madam,

I just received my new Metrobank Credit card Femme Signature Visa Card. My concern is, are my points from my old Femme Visa carried over? or points are back to zero?
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