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UCPB Customer Service Hotline Phone Number

One of the top banks in the Philippines, UCPB has become a leading provider of financial products and services to corporations, private and government institutions, middle market companies, small and medium-sized businesses, and individuals in the Philippines. It offers a variety of financial services such as deposit and cash management services, trust and fund management services, treasury and money market investment services, corporate commercial credit facilities, consumer credit, trade credit services and international and investment banking services.
UCPB logo
UCPB logo

If you have any problem or concern with UCBP, you may reach them at the following UCPB Customer Service Hotline Numbers:

For general concerns:
  • call (02) 811-9111 or 1-800-1-888-9777 (toll free from any PLDT landline)
  • or send a message to UCBP email address: crc@ucpb.com
For ATM concerns:
  • call (02) 811-9292 (24 hours a day)
  • or send a message to UCPB email address: crc@ucpb.com
If you want to inquire about loans such as home loans, auto loans, salary loans and personal loans:
  • call (02) 811-9100 (weekdays, 8:30am to 5:00pm)
  • or send a message to UCPB loan inquiry email address: loans@ucpb.com
For corporate availments of collections, disbursements and account management services:
  • call (02) 811-9191
  • or send a message to corporatehelpdesk@ucpb.com
If you have any concerns in UCPB Head Office:
  • call (02) 811-9000
  • or you may go to UCPB Head Office located at UCPB Corporate Offices, 7907 Makati Avenue, Makati City, Philippines

Some of the common issues or problems in UCPB reported by its clients are:
  • Captured ATM card in the ATM (machines)
  • Debit issues
  • Unaccommodating employees to its clients

Do you have any problem with UCPB?


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"UCPB Customer Service Hotline Phone Number" was written by under the Directory category. It has been read 20564 times and generated 18 comments. The article was created on and updated on 14 May 2015.
Total comments : 14
archiejdhej   (22 December 2018 9:53 AM)

what da hell!!!!! UPCP has a very very poor service in terms of customer service...Besf of da best sa mga bulok na company mga hotline di matawagan pera ang pinag uusapan pano makakapagreport ng lost or stolen or debited card kung nakakaputang inang lahat ng hotline walang sumasagot panira ng araw napaka hussle...

Reynan M. Tinaypan   (21 December 2018 1:20 PM)

Dear Management,

I am Reynan M. Tinaypan one of the valued customer of Mazda - Berjaya ( North Edsa ) weve got an application for mazda BT50 yesterday your Marketing and CI conducted series of interviews to me. And the officer Id talked through phone congratulates me that you'd approved my application for Mazda BT50. Then Mazda North Edsa immediately processes and tinted the car. I had paid the Down Payment yesterday also for being happy with the news.

But this day 21st of December 2018 your officer on phone called me to delivered me the unprofessional business news that i was not approved for the loan. Because of an another existing loan? Its very disappointing that you will announced the approval but in the following morning this day you will re-announced that it was not approved. I will definitely not recommend your officers on phone or Bank for any transaction. It's unprofessional.

Respectfully yours,
Reynan M. Tinaypan

Sent from my iPhone

Dyna   (12 August 2018 9:50 AM)

I applied for housing loan in ucpb. I was already approved but i was shocked when they told me im gonna pay 3-3.5% of my loanable amount. Is that really standard? I dont read it on ucpb website. I knew it is just 5k only. Please help me.,

Nickie Olaguera   (13 April 2018 7:49 AM)

Ask ko if pwedeng magpa over counter sa patner mo with authirization letter lang? Answer asap thanks

Marnelli Orion Sinajon   (15 March 2018 7:44 AM)


Kinain ng ATM Machine nyo yung card ko! Ive been using your machine multiple times cos I dont want to fallin line sa ATM Machine ng card provider ko! I badlyneeded my card today kase ibabayad ko sa tuition ng kapatid ko TODAY!!!!!! Lahat ng phone number nyo di mareach so PL:EASEEEEEEEEEEEEE

Irma d. Dulutan   (05 September 2017 10:10 AM)

I can't get anyone from your service hotline!! service sucks!! I have an existing auto loan and I need to speak with somebody... So please can anyone call me?? 09274345595/ or 238-0546..

Shen   (25 March 2017 6:53 PM)

Walang macontact ni isa sa hotline number niyo! Kinain ng machine niyo yung atm card ko. Nag hang siya while im encoding my pin.

Arwee Nolasco De La Cruz   (25 January 2017 9:58 PM)

Hello, I am currently on loan payment repricing for our house now. Everything was good when 2017 started, but missed communications on their offices and with their colleagues lead to problems that may conclude on penalty fees on my part. I do not wish to pay for these penalties, if there is any, because the errors were made by their office. I am now trying to communicate with them thru email, I could not be present by this time, but I am not receiving any replies from them. It is considered unethical and unprofessional by employees to keep their valued clients waiting for a response. Before all these happened, they were very swift in answering all my queries, but after this incident, our communication just ceased. I hope that this incident could be reviewed by higher officers in the customer relations department. Valued clients are supposed to be valued, not ignored.
Thank you very much.

John Orlando Amplogio   (17 January 2017 9:08 AM)

Hi ask ko lng kung anu ung tnxt skin n may deduction s account ko po

Junalyn Ibay   (06 January 2017 8:46 AM)

Hi, I'm an ATM card user and I am currently in Singapore. I cannot reach you via email due to some troubleshoot on your part. I would like to ask if I can use my ATM card here in Singapore for withdrawal, and would the cash I withdraw will be in Philippine peso or it would be in Singapore dollar?
Please answer my questions and fix the troubleshoot in your email. Thank you.

Mary Agnes Militante   (23 December 2016 9:28 AM)

I would like to request for soft and hard copies of all pertinent documents of our loan with your bank. The property is Unit No. 3205, Laundry Cubicle LC032, Balcony 3205, Floor F2, Building 3, One Oasis Cebu, Mabolo, Cebu City. Please do send me also the payments I made for the whole year of 2016. Thank you.
Spouses Acisclo B. Militante and Mary Agnes R. Militante

Brian Villafania   (02 December 2016 8:34 PM)

sir/mam pls reply immediately
my atm was inputted inside your atm but unfortunately my card was debitted without getting anything. it was worth of 5000 cash,it was a BDO card cause your machine is the only one available,kindly return my money back my card number is 5210 6902 27575894

Joy andaya   (28 November 2016 7:40 AM)

Hi good morning..i just want to inquire if it is possible today that my debited cash would return in my cash card today cause on wed. Its been 2 weeks..why do you need such a long time to return the money?otherwise its not my fault and its not a big amount..hope you have a better and faster service..its been reported at your ucpb branch muntinlupa a week ago..but still theres no money return.

Gerard Bilangel   (03 August 2015 9:02 AM)

my card was captured Saturday morning around 4-420am, branch sm bicutan
atm should be release first before you can get the money when you withdraw funds right?
why are you saying now that you will run investigation first and may take 2weeks, the fact that the atm will first release atm first before you can get your money, how can i get the money if the card is captured