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BDO Customer Service | Hotline Phone Number

One of the largest banks in the Philippines, Banco de Oro (BDO) encourages their clients/customers to contact them through their customer service hotline number regarding their BDO-banking-related problems and concerns.
If you want to contact BDO Corporate Center, you can contact them at trunkline number: (02)840-7000

For general concerns, you can call BDO through (02) 631-8000 or (02) 702-7877.

You can also contact the following BDO Domestic Toll-Free Numbers:

> 1-800-10-631-8000 (PLDT)
> 1-800-3-631-8000 (Digitel)
> 1-800-8-631-8000 (Globe Landline) 
> 1-800-5-631-8000 (Bayantel)

If you are currently residing outside the Philippines, you can contact BDO through:

> (international access code) +800-8-6318000
> AMEX Personal Cards: (Intl. Access Code) +800-8-8141700
> AMEX Corporate Cards: (Intl. Access Code) +800-8-8407400

Do you have problems with your BDO banking?

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"BDO Customer Service | Hotline Phone Number" was written by Mary under the Directory category. It has been read 208523 times and generated 418 comments. The article was created on and updated on 01 July 2013.

You may post good or bad customer reviews in the comment below.

Total comments : 415

Hi I am applying to Google Ads Project for extra income which requires i.e.; Paymaya, Paypal (which are link to my Sebit card with BDC) and Anydesk application or remote access tomy PC, would like to know if it is safe for my accounts security.
Kindly advise me, Rhank you.
Mary Joy Camacho [Entry]

How can I fix my BDO online enrollment if the entered contact number is incorrect? I cannot log in to my account because the contact number is wrong. I cannot received OTP how should i fix it? Can someone help me?
Leah Andrade [Entry]

Hi, saan po pwede magsend ng authorization letter regarding payment concern for car loan?

Thank you!

hello po, gusto ko lang po sana malaman ang balance ko sa installment card ko.
Leonides M. Hadjirul [Entry]

My house is purchased under BDO housing loan. Who will pay the real property tax BDO or me?
Justin Alexis Velasco Agbuya [Entry]

Follow po

Follow up po sana regarding sa filed report ref: 1103-9993 ref: 1104-0156 ref: 1104-0251

I havent receive any feedback from you since then
Christine Manuel [Entry]

Hi! I can’t transfer money to my gcash using bdo online banking, it always says “This function is unavailable”. Hoping you can help me with this one! Thank you!
eric manio [Entry]


i can't open my bdo online account here in Palau.... i have been stuck in Philippines for almost 2years cause of pandemic, now i came back to Palau... Please help, thank you...
Almarjhon lopez [Entry]

How can I find my bdo account number
Rolando A. Samontanes [Entry]


I forgot my Account Number. Can you please assist me on this one?

Rolando A. Samontanes
Jenny [Entry]


This is regarding with my BDO online banking.

Please let me know how to call your costumer service.

Thank you.
wilma mabaet [Entry]

my card number is 5210 6903 8679 8493
Wilma Mabaet account name
wilma mabaet [Entry]

please help me unlock my account. I would appreciate your help
Prescilla Garcia [Entry]


I recently moved in United Kingdom and want to use my BDO debit card to purchase things online since I am still on isolation.
my card is always declined even though I have sufficient funds in it. I believe prior to my departure, I informed my bank branch that I will be migrating in the UK around February. Please email me why is my card always declined. thank you!

Delon Milano Esparaguerra [Entry]

Hi, I tried to enroll my cash card, but unfortunately the atm card number is not valid it says. Kindly assist me if this card is still active? Thanks!


Hope to hearing from you soon.
Anna Melissa Arceo [Entry]

Hi ! I would like to ask for waive/ reverse my annual fee frm BDO visa gold . As I frequently used it to all my necessary needs .

Thank you for ur immediate action

Anna Melissa arceo

I'm purchasing in ebay. I correctly input my address and card number but it was mentioned "Your payment didn't go through. Please check the card info and billing address or select a different payment option." What will i gonna do? Thanks
Leonill M. Brazil [Entry]

Hi mam / sir,

I would like to request the deactivation of my previous online banking account under the name of Leonill Mendiola Brazil.

For your assistance, please

Thank you,
Leonill M. Brazil
Chester paral [Entry]

What is my account number?
osamu terasaki [Entry]

Regarding the VISA card, I purchased the product twice using the card, but the card is no longer accepted from the second time. I received a message saying that it can only be used 60 days after one purchase. I prepared a card for travel, but in the case of travel, I would like to use it several times in a week, but I can not use it with this. Could you please consider the convenience? (The amount cannot be increased.)
aimone-er mangahas borero [Entry]


I just want to inquire regarding my online bdo banking, i open it and the otp appear the problem is the my cp number is change due to im her now at overseas, how can i change my cp number to used my online banking to received otp?

Thank you,
Dr. Danilo Labasan [Entry]

good morning po..

I availed a car loan through ur bank (BDO Fuente Cebu City) by Fast Autoworld Mandaue last 2015 and have fully paid it last september 2017. i would like to have the original CR and release from mortgage/ other original documents
i am presently in tagbilaran city.. wouldi it be possible that u send the documents to BDO Tagbilaran so that i can personally go to the bank..
u may reach me through 09177128159

thank you :-)
Noimie Boges [Entry]

Hi, I paid my house loan last November 2019, they said the title and all the paper works will be mail to me in 4-6 weeks, but until now we did not receive anything, can someone please look into this matter.
Christine balana [Entry]

Hi!! I have a concern about may online banking....i cannot log in may account to other cellphone..but the number and the email i used for that online banking is not working anymore
Denise Joanne Concepcion [Entry]

Good Morning...

I have the AMEX Gold Credit Card and now i want to know my Promo ID so I can register online for the rebates.
Pls. advise how can I get this promo ID. Thanks.
Rainvelle Edusil [Entry]

Good day! I don't know if this site is still working but I hope it is still working..
I just want to know my Account Number..
card number : 0113100159385899

hope to hear from you soon..please email me vellerain@gmail.com

thank you and God Bless
Ma.Teresa A. Belmonte [Entry]

UGENT Loan Concerns!

My name is Dr. Ma. Teresa A. Belmonte. My father Dr. Roberto V. Anastacio used my name to apply for a BDO loan to purchase a condominium unit in Pico De Loro. Our Address is 304 Makati Medical Center 2 Amorsolo St. Makati City. My father passed away.

I would like to know where he ended with his monthly amortizations so I can continue this. Please help.

It seems that my messages are not private. Can you delete these 3 when you answer me via email?
Ma.Teresa A. Belmonte [Entry]

UGENT Loan Concerns!
Ma.Teresa A. Belmonte, MD [Entry]

My name is Dr. Ma. Teresa A. Belmonte. My father Dr. Roberto V. Anastacio used my name to apply for a BDO loan to purchase a condominium unit in Pico De Loro. Our Address is 304 Makati Medical Center 2 Amorsolo St. Makati City. My father passed away.
I would like to know where he ended with his monthly amortizations so I can continue this. Please help.
Giuseppe Carrara [Entry]

Hi. I have a peso saving account with debit and credit card. I have also a euro saving account without debit nor credit card. My bdo branch is closed due to covid 19. I tried to transfer money on line from euro to peso account, but the system did not do it. How can I do it? In the past I tried to do a transaction using the euro account in a different branch from mine, but they did not do it. How am I supposed to use my euro account?
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