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LBC Customer Service | Hotline Phone Number

This is the customer service portal and hotline phone number of LBC, "Ang Hari ng Padala".
If you are located within Metro Manila, you may call them at (02) 858-5999. You can call this number even if you're outside Metro Manila using your landline or mobile phone but call charges may apply.
If you are located outside Metro Manila or in the province, you may call them at 800-035-702-444 or 1-800-10-8585999
LBC's customer service is open 24/7.
LBC Customer Service Hotline Number
You can also send your queries or concerns to LBC's email address: customercare@lbcexpress.com.
LBC offers a great courier service through its unmatched nationwide delivery network of over 2,500 on-foot couriers, covering 1.8 million households in the Philippines.
Do you have any concern with LBC?

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"LBC Customer Service | Hotline Phone Number" was written by under the Directory category. It has been read 496036 times and generated 1716 comments. The article was created on and updated on 07 April 2016.
Total comments : 1706
Paula   (16 January 2021 9:15 AM) [Entry]

Customer service was not good. They did not even inform customer that there is number to be given. Kung wala pa dumating na customer na nanghingi ng no. Hndi namin malalaman na may ganun. At maghhntay kami sa wala. Nakita naman nya kami na dumatng dahil wala pa masyado tao. Walang concern sa customer.

Rosela Fuerte   (09 December 2020 9:56 AM) [Entry]

Naresib namin package namin last 13Nov na maraming nanakaw na di nakasama sa package, mga walong items worth usd300 as per tracking#1169820441 from Shipping cart. Galing sa USA ay Brown ang kulay ng box tapos pinalitan ng LBC na Box at sure sa LBC kinuha ang mga mahahalang gami gaya ng LEATHER BAG, 18PCS KITCHEN KNIFE, LEVIS AND HANES T-SHIRTS. Walang sumasagot sa mga emails ko since 13November till now..

Brian   (05 December 2020 10:38 AM) [Entry]


Mag inquire lang po kung may branch ang LBC sa Saigon, Vietnam? Pahingi na rin po ng phone number at address kung meron man.

maraming salamat po

Gaylyn Nidea   (28 October 2020 9:49 AM) [Entry]

Re: LBC Annapolis Branch- hindi ba nila alam na responsibility nila ang tawagan or kahit itext man lng ang claimant or recipient nung package na for pick up sa branch? Kung hindi pa tatawagan ang customer service hindi mo malalaman na nasa kanila na yung package. Paano pala kung perishable yung laman ng package? E si nganga ang customer at kakamutan ka lang ng ulo ng mga tao sa LBC? Please train your people or staff well ng proper customer service.

Marina Capili   (22 October 2020 7:47 AM) [Entry]

Please paki check this package with tracking # 37120231 nasa Cavite South Delivery since Oct 14 pa.urgent lng. Thank you

JANESSA ESCOBEDO   (15 October 2020 6:24 PM) [Entry]

please check this package wala na cyang galaw simula nag arrived sa singapore , anung nangyayari sa inyo ??give me a feedback as soon as possible thanks 1150611880

Lorenz   (14 October 2020 3:13 PM) [Entry]

Hi follow up lang po yung money ko di parin po pumapasok sa bank acc ko. It’s been 1 month na po since the receiver paid and received the item.

Bo Persson   (14 October 2020 10:23 AM) [Entry]

I want to have 2 parcel transported from Manila to Villasis, Pangasinan

ELENA JALOP   (06 October 2020 10:25 AM) [Entry]

Dear Sir/Madam,

I would like to follow up our package with a tracking Number 1121589936. I tried to track it but it said that the Shipment has been received at CEBU BALIKBAYAN BOX DELIVERY TEAM last August 28. It has been more than month but it was not yet delivered to us. I hope and pray that it will be delivered soon. thank you very much.

In Christ,
Sr. Elena

Ana   (01 October 2020 8:21 PM) [Entry]

I would like to afollow up my package with a tracking number 3131 9634 0062 it should be delivered door to door to escalante city but the delivery drop it off to sagay city which is too far from escalante going to what I have given address to be delivered. I am devastated for the service you gave my mom expecting for it to recurved last sept 29 but until now it was not delivered yet and I am. Hacking it to your tracker it says the expected day for deliver was sept 29 until now the packages not yet arrived at my home. Anyone could help me to this? Hoping for your positive response.

Jennifer paguila   (27 September 2020 8:32 AM) [Entry]

Why my package is not delivered yet? My package was already in tuguegarao but not delivered because it said in tracking there's a concern. Please let me know so that I can take action. Thank you

Emlyn D. Gazzingan   (26 September 2020 3:33 PM) [Entry]

Sir/ Madam:
Good day! I just want to follow my package with a track number 81134467233 still I haven't receive.
Hoping your immediate action.

Best Regards,

Emlyn D. Gazzingan

Ma. Jocelyn Bersano   (26 September 2020 9:02 AM) [Entry]

Hi . i'm supposed to pick up a delivery on one of your office . but suddenly i wasn't able to pick it up on time due to the lockdowns and quarantines that happening right now in our city. i recieve a message last June14,2020 to pick up my parcel . the parcel i was expecting was a shoes . 3pairs of shoes. then i replied to the number that i will not be able to pick it up yet because of the pass circumstances . then they message me again on June 18, and i still replied the same message i told them because it's really hard to get a pass . its a 2hour drive from Morong to Balanga .
then one of my friends will go to balanga to run some errands and i ask him to pick up my parcel for me but suddenly the lbc said that my parcel was return back to sender , so i message the person i ordered the shoes from to ask the lbc she delivered my parcel for . but then they said that it's already disposed and we should call the customer service. they call the customer service and said that the product is already disposed because i'm not able to pick it up on time . i'm so disappointed . they should have given a consideration knowing our country condition right now .. it's sad to know that if the parcel is not pick up by the reciever they will used it for their own . well God bless you .

Sherra   (21 September 2020 2:53 PM) [Entry]

Follow-up ko lng yung package ko na binigay niyo sang ibang tao na hnd nmn ako. Wala mlng text or call na mg dedeliver kayo o nasa area na kayo antay kmi ng antay tapus binigay niyo sa ibang tao. Yung hotline niyo hnd rin gumagana parating busy. Ito yung tracking number 321185627948 nakailang email na ko tas ilang tawag wala padin. Kung hnd niyo yan maayos papatulfo ko kayo at mg fifile ako ng complain sa DTI!!!

efren dela torre   (09 September 2020 7:59 AM) [Entry]

Can I request a contact number of LBC daet Central Plaza branch

Melchor gonzales   (04 September 2020 5:09 PM) [Entry]

I would like to report an incident with tracking number # 173337495075 it was tagged that you tried to deliver our shipment pero wala! Nagabang kami sa pinto ni walang kumatok o tumawag tapos mag tatag kayo na nashipped na?!!! Sino niloko niyo importante samin yung delivery na yon matagal na nga hinintay yun ganyan pa at wala kayong matinong hotline number pambihira kayo! Tignan niyo naman ng maayos

Cesar Sy   (30 July 2020 7:57 AM) [Entry]

Whats going on with my delivery #81130708052 tracking number? Your contact phone does not even work. On your tracking page it says there was a problem but nothing was said as far as whats the solution and no one even care to contact me. cp# 09171654109.

monique   (29 July 2020 8:28 AM) [Entry]

When will be 173395401248 delivered? It has been in the upper laguna delivery team since July 24

Ghen macalinao   (29 July 2020 5:38 AM) [Entry]

complaining about an associate of SM east ortigas branch named, JERWIN CRUZ. set an cut off time of 3:51pm. since i said that it was too early to set an cut off he told me to stay in d line and attend me if i aabot ako ng 5pm. since it was very urgent i fall in line and at exactly 4:49 pm, im the next in line.. alam nyo po ung tinatagalan para hndi kna ma assist.. at 5:15 pm sinabihan ako n hndi n dw ako ma aaccommodate. at sinigawan nya po ako.. i have all the witness ung mga clients po n andun during that time. he even told us n nag dodown daw po ang system for acceptance at exctly 5pm.. kindly do something on this matter and pls consider the gardest part of our situation. considering GCQ pandemic times like this.

Rey Briquillo   (20 July 2020 2:17 PM) [Entry]

good afternoon, may i know the LBC remittance number of my refund..thank you

Joseph A.F. Sadowski   (17 July 2020 3:43 PM) [Entry]

To who this may concern!
You need to place a notice up when you will start international service for sending from the Philippines to New York as Montalban is continuing to report there is no international service for sending to New York.
I have cases in the New York court system and answer papers in respect for the court, and there is no local service for the post office and I send all my papers through LBC Express spending hundreds of thousands of [eso to send my responses to the courts and other lawyers, and now the court is questioning your service especially placing a notice up your stopping international service incoming till the 16th of July, which makes it confusing stating your incompetence of not informing the public of international service to New York!
This is wrong for an international company not to have public notice of your desire work Load,
Respectfully Submitted

Rhea Ocop   (14 July 2020 9:11 PM) [Entry]

PUTANG INA NYO!!!!ipadala nyo parcel ko, out for delivery today!!!! pero walang dumating tas ilalagay pag na track ulit may nag request mag postpone?? tang ina nyo! kialangan yan ng mga anak ko!!!!!!!

Karen May Lagumbay   (14 July 2020 8:26 AM) [Entry]

Hi I would like to ask the possible charge of 4 boxes of medicines not so big boxes it will just fit in in your 400 local charge plastic pouch. I will be sending it Concord, USA. How much will it cost? I was calling your hotline but to no avail I can't access it. I hope you can help me.
Thank you very much!

Erwin   (13 July 2020 8:58 PM) [Entry]


Regional Internal Affairs Service 13   (13 July 2020 10:23 AM) [Entry]

Good morning I hope I can receive a good/right answer from you. Our parcel was sent to you dated June 26, 2020, it's been 2weeks since the receiver didn't yet receive the said parcel. What happens LBC? You put your contact nr, it seems only for display. Can you give me an update on my parcel the tracking nr is 1496 9228 8057?

Thess N. Cuare   (12 July 2020 7:04 PM) [Entry]

i received a text from the sender of an impt document that they have sent it through LBC last July 1...From then on , Itracked it. Last July 8, i read that it will be delivered that day. I waited in vain, the next day, July 9, i read that it was returned to the hub since our address can’t be located...How can that happen? if shopee,lasada orthe food deliveries can find our address, why not LBC? I had been trying to call your customer care since July 9 but until i have not talked to anyone since the line is always busy. i hope you can reply and the document that iwas expecting to received is very important. Thank you.

RAM   (08 July 2020 3:55 PM) [Entry]


Putangina ng lbc promise   (26 June 2020 10:09 AM) [Entry]

Putangina po ng mga staff niyo promise ang babastos sumagot putanginang yan kala mo sila may ari ng lbc e tangina niyo pong lahat pakyu kayo

Robert   (26 June 2020 9:31 AM) [Entry]

My tracking number in 173268178478 not had it yet its urgent

Ranulfo A. Polancos, Jr   (24 June 2020 11:18 AM) [Entry]

Good morning Ma'am/ Sir, Itatanong ko lang po regarding sa nabayaran ko na PSA. Ilang days po ba yun ma deliver sa akin? 2 weeks na kasi ang nakaraan simula ng magbayad ako.

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