Home » Articles » Banking

How to Activate Your Metrobank Account for Online Banking?

If you're a Metrobank accountholder, you can enjoy transacting online such as paying your bills online, transfer funds to other Metrobank accounts online or open a new Metrobank account (Savings Account, Credit Card, etc.) online. You can do online banking in Metrobank at a comfort of your home, office, or anywhere and anytime you want. But you should enroll or activate your Metrobank account first to MetrobankDirect, Metrobank's online banking facility. This is applicable only to all Metrobank customers with regular ATM, Debit card, Prepaid card and Credit card. If you're not an existing Metrobank accountholder and wanted to apply for Metrobank account and Metrobank online banking, then, these articles might help you: 
If you're an existing Metrobank ATM/Credit Card accountholder and wanted to apply or activate online banking, then follow the steps below.

Step 1

Go to Metrobank's official website (https://www.metrobank.com.ph/). Click the Enroll Now! link located at the upper-right corner of the website (inside the metrobankDirect box). You will be redirected to a new page. Choose the type of Metrobank account you want to enroll (ATM or CREDIT CARD).
 
 

Step 2

Enter the appropriate details in the Metrobankdirect Personal Internet Banking Enrollment Form. Details of the Enrollment include the following:
 
For Metrobank ATM, Debit Card, Prepaid Card Users:
  • Your Preferred USER ID
  • ATM Card Number - if your atm card number has 16-digits only, add three (3) zeroes at the end of your 16-digit atm card number.
  • ATM PIN
  • Card Holder's Name
  • Salutation
  • Gender
  • Date of Birth
  • Email Address
  • Mobile Number
For Metrobank Credit Card Users:
  • Your Preferred User ID
  • Credit Card Number - the 16-digit number found at the front of the credit card
  • Embossed Name - the name embossed/printed at the front of the credit card
  • CVC/CVV or the Card Verification Code/Card Verification Value - the 3 digits found at the back of the credit card
  • Expiry Date - can be found at the front of the credit card
  • Card Holder Name
  • Salutation
  • Gender
  • Date of Birth
  • Email Address
  • Mobile Number
Click the Continue button after entering the details.
 
 

Step 3

Once your online banking enrollment is approved, you will receive an activation link and temporary password to your email. You must click the activation link and follow further steps to proceed with the activation and finish the enrollment. The activation link is valid for three (3) days, so you must click the activation link within 3 days.
 
If your account does not have ATM card, you can activate its online banking feature by going to the bank (branch) where you've opened the account. Don't forget to bring a valid id.
 
 

Frequently Asked Question (FAQ)

What if you typed the incorrect ATM PIN, CVV or CVC?
  • The system will display an error message stating that "You may have entered an invalid data. Please check.".
What if you do not enter a mobile number?
  • A mobile/phone number is required. If you did not enter a mobile number, the system will prompt you an error message. Thus, you will not be able to continue the enrollment.
What if you do not enter an email address?
  • An email address is required. This is where you're going to receive the activation link. You will not be able to enroll without this.
What if your activation link sent to your email is expired?
  • You can request a new activation link by contacting Metrobank customer service through:
    • 24/7 Customer Hotline: (632) 8700-700
    • Domestic Toll-free No.: 1-800-1888-5775
    • Email address: customercare@metrobank.com.ph
What if you're getting an "invalid temporary password" message when you try to complete the activation process?
  • You should enter the exact temporary password contained in the activation email (including period in the end if there's any).
What if you type the wrong One Time Password (OTP)?
  • The system will display an error message stating that the OTP is invalid.
What is the maximum number of tries to generate new OTP?
  • You can generate OTP up to three (3) times only. 
Does OTP expire?
  • Yes, the validity of OTP will last for 20 minutes only.
What if you reach the maximum number of tries in generating OTP?
  • The system will display an error message. You can repeat the activation process by clicking the activation link again which was sent to your email.
 

Share This Post

If you like this article, we would really appreciate if you share this on Facebook, Twitter, or on any social media channels. Every share makes a huge difference and helps us write more articles like these. Thank You!

--- NOTICE ---
If you want to use this article or any of the content of this website, please credit our website (www.affordablecebu.com) and mention the source link (URL) of the content, images, videos or other media of our website.
"How to Activate Your Metrobank Account for Online Banking?" was written by under the Banking category. It has been read 91517 times and generated 106 comments. The article was created on and updated on 13 August 2016.
Total comments : 106
Abby   (14 October 2018 4:59 PM)

What should I put in "Card Alias" portion ?
Ive tried putting my name but response is that the information I provided
does not match with the records

abby   (06 October 2018 1:37 PM)

What should I put in "Card Alias" portion ?
Ive tried putting my name but response is that the information I provided
does not match with the records

Naiza   (25 September 2018 0:19 AM)

I trying to add my passbook account. I dont know what is "card alias"

Justine   (13 September 2018 6:17 PM)

What should I put in "Card Alias" portion ?
Ive tried putting my name but response is that the information I provided
does not match with the records

Regis Seaman   (08 September 2018 11:47 AM)

Can I add Passbook Savings account to online banking? If so, how?

Nel   (03 September 2018 12:05 PM)

What should I put in "Card Alias" portion ?
Ive tried putting my name but response is that the information I provided
does not match with the records

Joel   (02 September 2018 5:49 PM)

What should I put in "Card Alias" portion ?
Ive tried putting my name but response is that the information I provided
does not match with the records

Terri   (23 August 2018 12:09 PM)

What should I put under the "Card Alias" section???

Mackie   (07 August 2018 3:06 AM)

Same with Mr. Patrocinio Catalan question.

where can i find card alias at my metrobank debit card?

Thanks in Advance

jennelyn valenzona   (06 June 2018 12:28 PM)

Hi pls help me to activate my metrobank online banking i already have this activation but i dont know how to copy and paste im trying but still not much pls reply

Abubakar kipli   (04 June 2018 2:47 AM)

I want to activate my account paanu po?nka regesterd na po ako niong 2014

Patrocinio Catalan   (27 May 2018 4:19 AM)

I'm enrolling my metrobank debit card, what am i going to fill in under the card alias?

Marilou Perez   (17 May 2018 8:07 AM)

Paano mag activate ng prepaid?

marivic manzanillo   (03 May 2018 7:24 PM)

can i apply as online banking my passbook?

admin   (04 May 2018 8:14 PM)

Yes, marivic.

Sharon dalusong   (26 February 2018 6:01 PM)

Pwede po ba magapply ng internet banking kahit passbook holder lang po ako. Ofw po kasi ako wala po atm pag nagopen ka ng account dito. Passbook lang po. Salamat po

Sharon dalusong   (26 February 2018 5:58 PM)

Pwede po ba mag apply ng internet bankinv kahit passbook holder lang po ako. Wala po atm. Ofw po kasi ako. Wala po atm ung passbook pag nagopen ka ng account dito. Salamat po.

ANNIE POLINAG   (07 February 2018 10:31 PM)

Paano ma received ang OTP tama naman ang number na nalagay ko naka pag transfer pa nga ako pera.tapos nagkamali ako ng password asked ng OTP para chnage wala naman ako na rereciv...

Mercy sinfuego   (18 January 2018 10:30 AM)

Nilagay ko naman ang tamang cellphone number ko pero hibdi ako maka recieve ng OTP panu ko matatapos..sinu ukan ko mag register ulit wla na hindi na pwede.. so panu ko makakapag register ng online banking ulit?..anu ba naman yan..

rey mark magana   (16 December 2017 6:22 PM)

i put wrong email address instead of email on yahoo i put my email on facebook so i cannot received any activation link what do i need to do to change or fix this please help me.

Ansel Lim   (29 November 2017 3:47 PM)

how to fix this error "Either your Activation URL or corresponding temporary password has expired."?

Jher   (10 November 2017 11:19 PM)

What is i incorrectly input my cp number? what shall i do?

Lemuel Imbat   (01 November 2017 8:13 AM)

I have already registered to online banking and at the end it said that it sent me an email for ke to fully activate my accountm yet, till now i have noy received the confirmation email. I tried redoing the registration but i wont allow me anymore tries..

Red   (05 October 2017 2:03 AM)

Pwede ko ba i request na sa email ko nalang i send ung OTP?

Richelle De Juan   (22 September 2017 10:12 PM)

What if i input wrong email address instead of @gmail i put @yahoo.. How do i correct it.. Or change it..

Susannim   (22 August 2017 8:15 AM)

I already register 1st step online banking and then I return to homepage I cannot even continue to register to check my balance please help me

CesAzarcon   (12 July 2017 11:25 PM)

I made an account in metrobank online but i used my number here abroad.
it did not send any SMS for the OTP.
Now i am trying to make another online account via my friend's number in PH
but it keeps on saying that i already have an account enrolled.
Help please .
Will the enrolled account ever be expired and let me create another online account for my bank account?
Please reply :( since Metrobank doesnt. Thanks!

jocelyn yguinto   (19 June 2017 10:45 PM)

I have registered this account for online access to the account
I have not been able to login. The time allowed for using my one-time access code has expired.
I requested another one-time access code, but unfortunately I made a mistake when I registered, I put my UK cellphone number instead of my Philippines cellphone number 09335113682.
So now I can not get a new one-time access code.

It would be best for me if my previous registration was deleted allowing me to register again, this time properly.

Thanks

Jocelyn

marcie galang   (18 June 2017 2:35 AM)

Hi , what can i do to know my preferred USER ID thank you

Dess   (03 June 2017 4:14 PM)

When applying my debit card for online, it always says" not in range". what does it mean?

Bato   (24 May 2017 6:59 AM)

Hi! I need help regarding Metrobank Direct. I've been trying to enroll my ATM to Metrobank direct Personal Internet Banking but I kept getting the error: "You may have entered an invalid data. Please check.", although I'm quite sure I filled up the application form correctly with valid data.

1 2 3 4 »