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How to Unlock Your Locked Metrobank Online Banking Account?

Sometimes, you might enter a wrong password (in three tries) of your Metrobank online banking account (MetrobankDirect). Maximum password entry attempt is three.

So, after three failed password attempts, your Metrobank online banking account is now LOCKED. You're now worried thinking how can you access your Metrobank online account and thinking that somebody might have access to your account.

Please stop worrying. Metrobank limits the number of password entry attempts for security reason.

How can you unlock your locked Metrobank online banking account?
Locked Metrobank Online Banking Account
 
Your Metrobank online banking account will remain LOCKED unless you call Metrobank Customer Service to request for unlocking your account.
 
Here are Metrobank's Customer Service Hotline Numbers you can call:
  • 24x7 Customer Hotline: (02) 870-0700
  • 24x7 Domestic Toll-free No.: 1-800-1888-5775
  • Email Address: customercare@metrobank.com.ph
  • Telephone Number: (02) 898-8701; (02) 898-8702
After identity verification, the Customer Service Representative will now UNLOCK (UNBLOCK) your account. You can now open your account. Don't stop or cancel the call. Make sure you try to open your account while having a conversation with the Customer Service Rep. If you don't know or if you forget the password, ask for your password. And try to enter and log-in to your account.

Tips Before Contacting Metrobank Customer Service

  • Prepare to answer some personal/private information such as your name, your complete address, your birthday, the date you've opened your Metrobank account, last transaction of your account, etc...
  • Please be patient in waiting an answer of your call. You may spend several minutes (5-10 minutes) before a Customer Service Representative answers your call.
 

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"How to Unlock Your Locked Metrobank Online Banking Account?" was written by Mary under the Banking category. It has been read 100869 times and generated 77 comments. The article was created on and updated on 03 May 2016.
Total comments : 77
Roger v tantay [Entry]

How to unlock Metrobank account
Araya Juvy Ann [Entry]

My account was temporarily disabled and LOCKED.I also did the recover access and I updated my password, but still couldn't log in to check my account. I fill up correctly with the username and password but still can't proceed. please help me. Thank you
DANIEL PETALCORIN [Entry]

How to unlock metro bank online banking account
Angelie [Entry]

My account is currently locked and/or disabled. I entered the wrong password
sophia [Entry]

My account has been Disabled
Raymond Cejas [Entry]

My account is currently locked and/or disabled. I got confuse with my password
Rio loyzaga [Entry]

Metrobank online account disabled
Metrobank New User [Entry]

For accounts that were locked due to incorrect input of password, we can try calling the above-stated customer service numbers. Medyo matagal lang talaga before you can reach out on a customer service support.
FERLENE S. BUELLA [Entry]

My Account is LOCKED.!Please unlocked my metrobank online account.
Jane Aileen Encina [Entry]

My account was temporarily disabled. I entered my password three times. please help
Marilou [Entry]

Why my account says wrong pw i keep entering the right data until it got locked already.
glean amarila baring [Entry]

pls. help me unlocked my account. thanks.
RICKYLOU R VELARDE [Entry]

MY METROBANK DIRECT ONLINE IS LOCKED
Jellisa [Entry]

please unlock my metrobank online account
Gerlie Pinarejo [Entry]

My account has been disabled today I only tried to log in once but it was disabled already. I’m trying to call metrobank right now and it was already 15 minutes and I’m still waiting for an available customer service! I’m just using my mobile phone to call.
Richard Allen Perido Chavez [Entry]

My account is currently locked and/or disabled. I got confuse with my password
Maria Kamille G. Bautista [Entry]

My account was temporarily disabled and LOCKED.I also did the recover access and I updated my password, but still couldn't log in to check my account. I fill up correctly with the username and password but still can't proceed. please help me
Jenny [Entry]

Good day
My metrobank app is temporarily disabled because i forgot my username and password
dyan bordario [Entry]

my account has been LOCkED if im going to log-in..HOW TO Unlock? tnx
Buu [Entry]

My account is currently disabled. Ease help me
Clarisse Encinares [Entry]

My account is temporary disable
Ma.theresa caab [Entry]

Pls help.me my online banking is in temporary disabled.
Erick M Reyes [Entry]

My account is temporarily disabled
darwin [Entry]

My Account is LOCKED.!Please unlocked my metrobank online account.
Crystel Ledesma [Entry]

Hi,

My account is permanently disable. Please help me to get my access back please.

Thank You.
Charles Allen Palma Edep [Entry]

My account is blocked for attempting 3 times logging in
Merlan Garcia [Entry]

Please unlocked my metrobank online account. Thankyou, Godbless
Michell alerre [Entry]

My account is temporarily disabled.. How can i unlocked it? Badly ned to withdraw cardless.
Janessa Rose Diaz [Entry]

please unlock my online mobile banking account. thank you
epifania batulan [Entry]

to unlock my account in metro bank
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