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How to Unlock Your Locked SSS Account?

You probably tried to log-in many times to your SSS account in www.sss.gov.ph but failed.

It might be due to incorrect user id or incorrect password. You forgot the password.

After many wrong attempts, your SSS account got locked. So, you're now worried about how to unlock your locked SSS account.

Here are three options you can choose on how to unlock your SSS account:
Unlock Locked SSS Account
 

Option 1

The fastest way to unlock your SSS account is to go to SSS office and request for unlocking or resetting your locked SSS account. Please don't forget to bring your SSS ID or UMID. If you don't have those ID's, bring any valid ID's and your SSS number. A valid id is required for identity verification.
 

Option 2

Another option is to call SSS Customer Service and request for unlocking your SSS account. Just prepare your SSS number before calling. The customer service representative will create a report for you. Please be patient when calling SSS customer service because the hotline is always busy. Keep on calling until a representative will answer your call. After they created your report, your password will be reset within 24-hours and a temporary password will be generated by the system and will be sent to your email. So, check your email regularly.
 

Option 3

Another way to unlock your SSS account is to email SSS Customer Service. But with this option, it may take several days before your request will be done. And you need to scan your valid ID's or your SSS ID/UMID and attach it to your email. You can send a message to the following SSS customer service email addresses:
  • onlineserviceassistance@sss.gov.ph
  • member_relations@sss.gov.ph
You might think, "How will I send a message to SSS email address? What message will I send?".

Here's a format or sample message you can copy that you may send to SSS email:

To: onlineserviceassistance@sss.gov.ph

Subject: Request to Unlock my Locked SSS Online Account


Hi,

I'm Dominador S. Dalisay. My SSS online account at sss.gov.ph has been locked due to many failed attempts. May I request to unlock or reset my account. My SSS details are:

  • Full Name: Dominador S. Dalisay
  • Mother's Maiden Name:
  • Birthdate: 01/04/1969
  • SSS Number: 02-1234567-8
Attached below is a scanned copy of my valid ID (any of the following: Driver's License, Voter's ID, Postal ID, SSS ID, UMID, PhilHealth ID, etc.)

I'm waiting for your immediate response.


Best regards,

Dominador S. Dalisay
 

Suggestions / Recommendations to SSS

  • SSS should implement a 24-hour AUTO-RESET FEATURE for LOCKED SSS ACCOUNTS. After 24 hours, the locked SSS accounts should be accessible again. This is like the lock-in feature of some major banks in the Philippines. If you get locked to your online banking account today, you can log-in or access it again tomorrow. Hassle-free isn't it?
Do you like for SSS to implement a 24-HOUR AUTO-RESET FOR LOCKED SSS accounts? Or do you have any other problem in logging-in or accessing your SSS online account?
 

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"How to Unlock Your Locked SSS Account?" was written by under the Philippine Government category. It has been read 69178 times and generated 31 comments. The article was created on and updated on 08 October 2016.
Total comments : 31
Erol Glen S. Gabol   (18 June 2019 7:49 AM)

My sss account is locked due to many attempts in correct log in

Erol Glen S. Gabol
Norma L. Sabelo
07-29-1988
01-1853031-0

concern   (17 June 2019 7:31 AM)

Don't post your personal information. Use an email app to send your concern to SSS (sss email address indicated above). Stop posting it here. Thank me later

Roberto Pequero   (17 June 2019 7:25 AM)

Dear SSS,

My account is locked due to my many attemps in correct log in.

Name: ROBERTO PEQUERO
Date of Birth:May 25, 1965
SSS#; 0373278666

Babyleen A. Sandoval   (14 June 2019 12:25 PM)

Dear Madam/Sir,
Good Afternoon!

I’m Babyleen Abel Sandoval. My SSS online account at sss.gov.ph has been locked due to many failed attempts. May I request to unlock or reset my account. My SSS details are:

Full Name: Babyleen Abel Sandoval
Mother's Maiden Name: Placida Agena Abel
Birthdate: 04/05/1988
SSS Number: 04-1727478-8

THANK YOU and GOD BLESS.

Best REgards,
Babyleen Sandoval

Albert T. Albit   (20 May 2019 8:58 AM)

Good day!

Hi,

I'm Albert T. Albit. My SSS online account at sss.gov.ph has been locked due to many failed attempts. May I request to unlock or reset my account. My SSS details are:
Full Name: Albert T. Albit
Mother's Maiden Name: Imelda Badillo Tabamo
Birthdate: 05/14/1990
SSS Number: 09-3468428-8

I'm waiting for your immediate response.

Best regards,

Albert T. Albit

Ahmad faisal ahmadi   (10 May 2019 4:53 AM)

Help me

concern citizen   (08 May 2019 2:44 PM)

Don't post your personal information. Use an email app to send your concern to SSS (sss email address indicated above). Stop posting it here. Thank me later!

lilia romero   (13 March 2019 4:13 PM)

My sss account is locked due to many attempts in correct log in

LILIA ROSALES ROMERO
SSS no. 0368867464
Birthday- March 12,1963

noel   (10 March 2019 12:42 PM)

If your SSS account is locked, just click on "Forget User ID or Password". you will be prompt to enter your SSS number.
An e-mail from SSS will be sent to you right away for you to reset your password. Just type your New Password and Confirm Password. Press OK. Gotcha!!! Password RESET...

JENNYROSE ZAFRA   (07 March 2019 7:07 PM)

Dear SSS,

My account is locked due to my many attemps in correct log in.

Name: JENNYROSE PANUNCIALMAN ZAFRA
Date of Birth: OCTOBER 17,1996
SSS# 06-3753786-5

Linda remeticado   (01 March 2019 1:50 PM)

My account is locked due to my many attemps in correct log in.

SARAHLYN RACHEL M. DE LEON   (20 February 2019 10:08 AM)

Dear SSS,

My account is locked due to my many attemps in correct log in.

Name: SARAHLYN RACHEL M. DE LEON
Date of Birth: April 29, 1996
SSS#; 34-7604381-8

RUTHLYN SAPLA FLORES   (04 February 2019 8:00 AM)

Dear SSS,

My account is locked due to my many attemps in correct log in.

Name: RUTHLYN SAPLA FLORES
Date of Borth: December 11,1974
SSS#; 33-7138786-0

Rodel Adolfo   (16 December 2018 10:21 PM)

Hi..i would like to request to unlocked my account to SSS website it it was lock many attempts incorrect log in...


Thanks for asissting me..

Name: Rodel Bialago Adolfo
Date of Birth: October 29,1990
SSS# : 06-2883957-2

Alvin Reforma   (05 November 2018 12:57 PM)

daming BOBO dito, i-email nyo sa SSS yan, hindi i comment dito.

Ignace Franz Kevin D. Paje II   (07 October 2018 10:01 AM)

Good Day,

I would like to request for ressetting of my password in My.SSS Account since it was locked because of many invalid log in attempts.
Below are my SSS Details:

Full Name : IGNACE FRANZ KEVIN D. PAJE II
Date of Birth: 01/13/1991
SSS Number : 08-1986026-6

PLEASE HELP ME

Hameda Manalasal   (06 September 2018 7:25 AM)

Good Day,

I would like to request for ressetting of my password in My.SSS Account since it was locked because of many invalid log in attempts.
Below are my SSS Details:

Full Name : HAMEDA SANDUYOGAN MANALASAL
Date of Birth: 12/11/1992
SSS Number : 34-4434732-6

PLEASE help me po.

Thanks a lot!

GEMLY PANES   (05 September 2018 9:25 PM)

magandang araw po. nais ko pong humingi sa inyo ng tulong para ma unlock ang aking online account sa sss.

full name: GEMLY CAPISTRANO PANES
date of birth: JANUARY 22, 1990
sss no. 04-2345472-5

PLEASE HELP ME

Jeane Rose Hernia   (09 August 2018 7:18 PM)

Please reset my account I badly need some data for my employment

Orlando Merlan   (25 July 2018 8:41 AM)

SSS should implement a 24-hour AUTO-RESET FEATURE for LOCKED SSS ACCOUNTS. After 24 hours, the locked SSS accounts should be accessible again. This is like the lock-in feature of some major banks in the Philippines. If you get locked to your online banking account today, you can log-in or access it again tomorrow. Hassle-free isn't it? or anything that the user can provide without wasting time to go the the nearest sss branch or call sss hotline. eg. a question that the user may answer correctly and that question has answer that are in the data base.

Stephany Grace Comamao   (13 July 2018 3:55 PM)

Good afternoon po.. papa assist sana ako nag lock kasi account namin.. binigyan na ako ng bagong password di parin makapasok...Thanks

ERNIE ANTHONY BORROMEO   (04 July 2018 12:27 PM)

Please Unlock my sss account for monthly contribution purpose.

Marcelino Sto domingo   (07 June 2018 2:18 PM)

Please unlock my sss account

fred n mercado   (01 June 2018 7:52 PM)

help me to unlock my sss account

Gener   (30 June 2017 10:20 AM)

TAWAG KAYO DITO KAKAUNLOCK KO LANG NG SSS ACCOUNT KO..MAY MAG AASSIST SA INYO IREADY NYO LANG SSS ACCOUNT NO AND BDAY, EMAIL ADD NYO

SSS Trunkline No. (632) 920-6401

melinda Eleazar   (19 June 2017 7:47 PM)

yes I agree to the recommendation of 24 hour lock in period or might as we can have like security questions, alternative email, those kinds of security methods that other social media utilize.

Ella   (31 March 2017 1:33 PM)

Thanks for the helping us. It works for me. I send thru e-mail today and they response about an hour. =)

HisFinalBlade   (29 March 2017 12:17 PM)

In less than 24 hours, they sent me an email with my new account details. Now I can access my account again! Kudos to their fast service. :) :) :)

HisFinalBlade   (28 March 2017 1:02 PM)

UPDATE for resetting the locked account

Called up their hotline and they advised to do the following:

Send email to: segotiersa@sss.gov.ph
CC: tenoriojt@sss.gov.ph
Subject: Call Center
Body:

Request for Resetting Online Account

SSS #:
Full Name:
Date of Birth:
Mother's Maiden Name:
Home Address:

Attach a scanned image of your UMID or SSS ID
----------------------------------------------------------------------

Sabi sa akin, mga 1-2 days daw bago ma-reset. If after 2 days wala pa rin, just call their hotline for follow-up (920-6446 to 55). Kailangan nga lang maging persistent dahil laging busy ang number nila. Naupod nga ata yung flash and redial button sa phone ko lol. Hope this information is helpful to others. :)

admin   (20 May 2018 10:53 AM)

HisFinalBlade, thanks for the info. This will help other people a lot.

Georgina Lalaine Antang   (24 February 2017 10:20 AM)

Please help me on unlocking my SSS account. Thank you!