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SSS Customer Service | Hotline Phone Number

With its growing number of clients to servce, the Social Security System (SSS) of the Philippines now provides 24-hour customer service (Monday to Friday) through its Call Center.

SSS Customer Service/Hotline Phone Number
  • 920-6446 to 55
An actual call center agent will answer your questions, concerns or problems above.

SSS also utilizes the Interactive Voice Response System (IVRS), in which members follow the computerized voice instructions to answer their basic queries.
You may call SSS IVRS Hotline Numbers below:
  • 917-7777 (Metro Manila)
  • 446-5902 (Baguio)
  • 982-8739 (Tarlac)
  • 562-9289 (San Pablo)
  • 472-8842 (Naga)
  • 234-2053 (Cebu)
  • 227-7273 (Davao)
  • 992-2014 (Zamboanga)
Subscribers of Globelines can call 917-7777 for free.

The SSS Customer Service Call Center is open from 7:00am on Monday all the way to 7:00am on Saturdays. It's closed during weekends and on holidays.

Reminder: Before calling the SSS phone numbers above, be sure to prepare your SSS number because the agent will check and verify your SSS records through your SSS number.

For new SSS applications, SSS advises that would-be members should call them first about SSS procedures and list of requirements so that SSS will immediately accept their application whenever they go the SSS branch.

Most of the calls that SSS received pertain to the status verification of the member's contribution, SSS salary loans, SSS benefit claims and application for the Unified Multipurpose Identification System (UMID) card which is the current SSS ID.

Do you have any concern with SSS?

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"SSS Customer Service | Hotline Phone Number" was written by under the Directory category. It has been read 169473 times and generated 572 comments. The article was created on and updated on 27 March 2013.
Total comments : 572
eluisa gammad   (16 November 2018 9:10 AM)


Good morning, i hope that once i send you a message please reply asap..why?
almost 3 months na wala pa result ng sick leave ko i pass it last august 15 it was pass together with may dtr. and our agency PCOM STAFFING pass to the sss. last advise ang sabi for approval pa ng doctor almost 3 months na hindi padin approved ng doctor eh doctor din naman ang tumingin sakin... yung mga kasama ko na ng pasa ng sick leave last month my ng advise na sa knila how come na ako last august pa nga nga kaka antay hindi ko alam kung approve ba yun o hindi pinapatagal pa pinapaasa niyo ako..kasi kaya ko finafollow up kasi need ko yun kahit 4 to 5 days lang yun malaking bagay na yun pandagdag din yun sa kelangan ko bayaran..

sana naman replyan niyo ako this time... ang hirap pa naman makatawag sa lahat ng number niyo pahirap naman
member naman kame pag oras ng kaltasan updated pero pag dating sa kami naman nangailangan ganito..

pasuyo naman please...

Thank you
Eluisa Gammad

jeffrey sotto   (05 November 2018 2:22 PM)


I just want to follow up may loan application as per in charge 5 to 7 days two weeks I’m waiting but this time I cannot get my proceed with union bank.( cash card )

Thank you!

Jeffrey sotto
Sss no.09-2407300-3

edcil nicolas   (11 October 2018 9:10 AM)

tanu ko lng po kung ilan n po un months of contirbution ko s sss?

Rhealyn cerilla   (09 October 2018 2:30 PM)

Ang daming ko ng email sa sss for my locked sss online account! Malapit na po akong manganak need ko pong maopen yun! Any action naman po jan.

Camille cantos   (01 September 2018 4:59 AM)

Question kelan pa binbayaran ang benefits n nkuha sa sss ? Nakahold backpay ko kc daw may 33k benefit akong d bayad!! I got that nung nasurgery ako. Then yung loan ko nee employer ko na nagbabayad nun how come n ndi lagi synchronize ang system

Nilo bobijes   (17 August 2018 4:07 PM)

Goodpm po tanong ko lang po nka kuha po aq ng e-1 ko nung 2010 p po .. Tanong ko lang po puwede ko po ba mahulugan ung sss ng 2010 to 2014? 2015 up to pressent po kz ung updated ko thnx po sa sagot

Razel Padayogdog   (16 August 2018 6:59 PM)

I want to know what is my payment reference number due to I can't register online w/ my sss...stated there that need a payment reference number/payment receipt transaction number

oliver balayan   (20 July 2018 8:09 PM)

magandang araw po. nais ko pong humingi sa inyo ng tulong para ma unlock ang aking online account sa sss.

full name: oliver ibanez balayan
date of birth: may 15 1976
sss no. 334-7540-356

analiza cua   (19 July 2018 1:09 PM)

good day mam/sir
magpapatulong po sana para ma recover yun po ss account ko po..pls...

mechel   (16 July 2018 3:55 PM)

pag self employed po tas endi nakapag hulog simula dati pwede paba mag volunter na mag hulog ulit ngayun?

Zaldy Placencia Lavitad   (09 July 2018 7:21 PM)

May loan po ako sa sss noong 2016..paano po ako mgbayad at magkano babayaran ko buwan buwan?

Kevin Dotillos   (06 July 2018 1:57 PM)

I thought wala nang delays for getting our umid ids but it seems almost 2 months na and still the post office where my address belongs to havent receive any updates yet.

Agripino Clanog jr   (22 June 2018 9:23 AM)

Sir ma'am good day
Pwedi nyo pong ma forward yong sss I'd kuh sa present address kuh escalante city porok bayong Barangay Balintawak 2015 pa kc na process ko dyan dito na ako probinsya complete name kuh AGRIPINO REQUIRON CLANOG JR birthday Feb 09,1991

Joyce Sumbilon   (18 June 2018 2:04 PM)

Dear Sir,

Good day,

I'm an OFW based in Dubai, UAE. I would like to request for resetting of my password in my SSS Account since it was locked because of many invalid login attempts. Below are my SSS Details:

Date of Birth: 11/11/1984
SS Number: 10-0634539-9

banjo villa   (16 May 2018 10:10 AM)

andito ako ngaun sa sss lemery branch para iumuha ng umid ID, pero sabi cut off na daw at half day lang ang nag issue ng ID, 11am pa lang, cut off na agad at 10:30 daw ang cut off, ano klase serbisyo meron kayo, taxpayer ako, goverment office kayo, dapat no noon break policy pa kyo, di dapat half day, please explain why

Anita Hermina Martin   (01 May 2018 2:14 PM)

Please review my complaints. This has been escalated to CEO amongst with the higher officials who can address my concern. I am not a robot and so I hope I will not receive another automated response.

Ilonah Quijano   (10 April 2018 12:21 PM)

Walang kwenta customer service! Iinit lang ulo ng mga tumatawag laging busy! Napaka inconvenient hassle sa mga customers!

giovanni dillera jr   (24 March 2018 7:55 PM)

Ask ko lang po ano po ned para pagbayad ng utang sa loan kc matagal na po hnd nkakaholog

Michelle salinas   (16 March 2018 1:09 PM)

Ask k lng po 1month n po ung sss loan ng aswa k pero ang sbi ng agency qaiting 4 check p dw bkit po ang tagal

LILET ROSALES PATALITA   (01 March 2018 8:09 AM)

HELLO I would like to ask regarding to my SSS loan if it was already been released?

UMID ID:006-2904046-7

Cristian F Chavez   (27 February 2018 10:52 PM)

Ask ko lang po sana yung number ko sa SSS kase po nakalimutan ko salamat po requirements lang po.

Dinalyn Fabe   (13 February 2018 10:02 AM)

Ganun po ba talaga service center nyo? laging busy? ung totoo po ilang call center agent lang po meron kau at kahit anong oras ako tumawag busy lagi mga lines, lahat na po ng contact number ng customer service nyo na dial ko na ng 100x each, pero wala padin? may kwenta paba ung customer service nyo? parang nananadya ng naka hang lagi ang mga lines eh. nakaka dismaya serbisyo nyo. sana gandahan naman ninyo serbisyo nyo.

diana   (09 February 2018 12:50 PM)

hay nko mapudpod nalng kamay ko kakadial sa sss wlang kwenta laging busy ang line...

Sheehan Incorporated   (08 February 2018 6:48 AM)

Good Morning MA'am/Sir.

May we ask,Paano po namin makikita ang loan status ng mga empleyado namin and kung magkano maloloan. kasi nag update kayo ng SSS Online. Hindi namin makita.

marianne lagala navarrete   (07 February 2018 3:53 PM)

helo..gudpm po. i would like to ask regarding to my sss sickness if it was already been released? because i dont have time to go to city just to verify in the bank if it was already been in my account or in the bank where i opened an account as one of your procedure?please i need your answer in order for me to get it because i really need it. hoping for your immediate response in this matter. here are my sss details.
SSS UMID ID: 0009-2435505-1
CELLPHONE NOS. 09304944048 & 09755060834

Hope you could assist me in this matter. Thank you very much.

Deo P. Torculas   (31 January 2018 1:05 PM)

Hi, Verify ko lang kung pwede pang bayaran yung previous months from July - Dec 2017? Thanks Po.

Ryan M.Bagarra   (29 January 2018 3:06 PM)

hello verify ko langpo ung sss loan ko kng magkano pa po balance ko po. thank you

Angelito m. Murao   (26 January 2018 1:04 PM)

Verify ko lng po sana ung loan balance ko at pwrde ko pp patuloy ang paghulog ko monthly as self employed at Kungagkano po apwede Kong ihulog last payment ko po ay nada 256 Ata

Kimberly Vitor Lastimosa   (15 January 2018 3:48 PM)

I forgot my SSS Account UserId and Password.
Please recover my account because I want to check my status loan.
I hope u response.

here is my SSS number: 06-3623425-4

Thank You.

Elaine Pope   (17 November 2017 4:28 PM)

Hi, I would like to share my experience with you guys on how I got a loan to pay the duty tax of my bank draft and to start up a new business. I was at the verge of loosing all my belongings due to the bank draft I took to offset some bills and some personal needs. I became so desperate and began to seek for funds at all means. Luckily for me I heard a colleague of mine talking about this company, I got interested. Although I was scared of being scammed, I was compelled by my situation and then I began to look online and ran into their email at: (r_nelsonfinanceltd@yahoo.com ) where I was given a loan within 72hrs without knowing what it feels like to be scammed. So I promised myself that I was going to make this known to as many that are in financial stress to contact them and not fall victim of online scam in the name of getting a loan.

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