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Metrobank Customer Service Hotline/Telephone Number

"You're in Good Hands With Metrobank". Metrobank carries this banner with a heart. In need of financial assistance? they can truly be trusted.

Days will come when problems arise as you do banking with Metrobank. In case you have concerns, you can contact Metrobank Customer Care Hotline/Telephone Number.

Metrobank Customer Service

24-hour Customer Service

  • 24x7 Customer Hotline: (02) 8700-700 - this line is always busy. So, try to contact the alternative hotline number below.
  • Alternative Hotline Number: (02) 870-0900
  • 24x7 Domestic Toll-free No.: 1-800-1888-5775

Can be called during banking hours

  • (02) 898-8000 press 1 then 2
  • 1-800-10-8579727
  • Mobile Phone No.: 09499942417 (Smart), 09175233364 (Globe)

Other channels to contact

  • Email address: customercare@metrobank.com.ph
  • Alternative email address: ibs.customercare@metrobank.com.ph
  • Telephone Number: (632) 898-8701; (632) 898-8702
Metrobank's primary business interest involves borrowing and lending, investment banking, trade finance, thrift banking, remittances and treasury. 
Metrobank is serving the top companies and institutions in the Philippines. They are also strong in the middle market corporate sector - a big portion consists of Filipino-Chinese business.
Metrobank is also a very active participant in the foreign exchange (forex) market in the Philippines and is accredited by the BSP as a government securities dealer.
It provides investment banking services through First Metro Investment Corporation and retail banking through Philippine Savings Bank.
As a customer, do you have any concerns with Metrobank? Tells us in the comment below.

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"Metrobank Customer Service Hotline/Telephone Number" was written by under the Directory category. It has been read 167790 times and generated 329 comments. The article was created on and updated on 05 March 2018.
Total comments : 329
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stephanie anglebrandt   (16 January 2019 0:13 AM)

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Rosalyn capoy   (14 January 2019 6:04 PM)

What happen to the atm machine and atm card why i cant withdraw?

Mark Lemke   (14 January 2019 9:58 AM)


Me and my mom requested to change our OTP mobile online banking to our foreign numbers.

Its been 2 weeks from application but we have no update from your office. We got more penalties to pay caused of no transaction done due to this OTP number issue.

Please do fast action. This is urgent.

Please check the said request number 688324.

best regards,
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MELANIE M. GARCIA   (24 December 2018 11:09 AM)

How can we call for international hotline for metrobank? We cant withdraw money here through ATM IN 711 here in Japan. We are in dire need of cash. Thank you. We need a reply ASAP.thanks again.

Lenche fae tango-an   (19 December 2018 7:49 PM)

Can i withdraw cash using metrobank debit card in taiwan?

Anabele   (21 November 2018 10:40 AM)

I receieve a call from metrobank yesterday the lady introduce her self that she work at metrobank and need to verify some information . She ask me a of question about my company where is my card affiliated this is the first I heard about some survey that the bank is doing in their client.

Marilyn G. Urmeneta   (21 November 2018 8:01 AM)

I have not received my replacement card for my Metrobank Visa card #4055984200969468, with an expiry date July 2018. My new address is Blk. 3 Lot 4, Turquoise Street cor Zircon St. Medalva Hills Village, Brgy. San Isidro, Angono Rizal 1930
Thank you and hope to hear from you the soonest.

Christina Enero   (06 November 2018 1:56 PM)

Pwede po ba malaman yung status ko for Credit card application. di kasi ako makatawag wala kasi akong Telephone. Hope you answer.

felizardo p. gonzales jr.   (18 October 2018 8:05 AM)

Update ko lng po n debit po kc ako nung sept 30, 2018,nkain po ung pera ko sa atm machine nyo,pero ng complain n po ako sa Union Bank un po kc ang ATM ko, ndi po pa kc bumabalik ung pera ko.Salamat po!

Jenefer Salas   (03 October 2018 9:09 AM)

Hi metrobank!i already applied a request form in your west avenue branch last 30th of Oct. because i was diputing a cash amounting to 6000 because it was debited on my atm but there’s no cash came out. If i wont get my money till next week i will be going to Tulfo so you will be televise!i need my money back!!i do have a family for Gods sake!

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Wendy Olores   (18 August 2018 9:17 AM)

I claim my money through m.lhuillier but i can't claim coz one of the letter of my name os wrong can u change it so that i can claim.

arjay   (16 July 2018 8:53 AM)

sir,maam meron po bang kaso ung pangalan nato sainyo miguila estrella kung meron po txt nyo ako 09293714057 sabihin ko lahat nang ditalye salamat po..

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john cristopher majaba   (28 June 2018 10:00 AM)

Update ko lng po n debit po kc ako kahapon,nkain po ung pera ko sa atm machine nyo,pero ng complain n po ako sa PS Bank un po kc ang ATM ko, ndi po pa kc bumabalik ung pera ko.Salamat po!

Florinda Santos   (12 June 2018 5:55 PM)

How to request thermal supply for outetrobank terminal?

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Roselda   (09 June 2018 11:14 PM)

Gud evening, pwede na po ba ang philhealth id at tin id pag mag open ako ng atm, for payrol lng po? Thanks

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catherine T. Betonio   (04 June 2018 12:07 PM)


catherine T. Betonio   (04 June 2018 12:00 PM)

im requesting to change my name catherine c.tabucao to catherine t.betonio in my credit card.

Adolf Maguedo   (02 June 2018 11:18 AM)


I have been so poor and sick before, but now i am rich and healthy i got a master card from my friend on the internet and this card is loaded with money with this card i am able to collect $5000 per day, i collect my card last week and my friend still have many of this card and if you are poor and you need help you can get this card To get this card contact email and you will have your card.

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sandra   (28 May 2018 9:36 PM)

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Allyn   (21 May 2018 8:01 PM)

Gud day tanong ko lang po kung pwede po ba ung id na passport at tin id para makakuha ng atm card Passport at TIN id lang po meron ako. Slamat po!

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