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How to Recover or Find CIGNAL Account Number?

You probably found this article because you either don't know or lost your CIGNAL Account Number. Here's a two-step procedure on how to recover or know your CIGNAL Account Number.

Step 1

First, you must know your Smart Card Serial Number. To know the Smart Card Serial Number, pull-out the Smart Card from the CIGNAL Box.


Flip the Smart Card and locate the Smart Card Number on the backside of the card. The number is a 12-digit and is encircled in red below:

CIGNAL Smart Card
This is a Smart Card of CIGNAL with
Smart Card Serial Number encircled in red.

Step 2

Using your Smart or Sun Cellular mobile phone or cellphone, text CIGNAL<space>SC<space><12-digit smart card number> and send to 5353. See sample below:

Texting CIGNAL Account Number

CIGNAL Account Number Recovery Number

(Cost of sending texts: Php1.00 per text for Smart and Php2.00 per text for Sun subscribers)

After successfully sending, you will then receive your CIGNAL Account Number.

CIGNAL Account Number Retrieval

Are you having trouble recovering your CIGNAL Account Number?
"How to Recover or Find CIGNAL Account Number?" was written by under the Technology category. It has been read times and generated 41 comments. The article was created on .
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Total comments: 41
41 Jesus galliguez   (23 September 2017 7:56 AM)
It says that my account number is not valid signal account...

40 Rizza jane aguinaldo   (12 September 2017 6:57 PM)
Can't find my sd card.. how can i recover my account number?

39 Gabriel B. Ruedas   (13 June 2017 1:19 PM)
good day po ma'm/sir
nag send na po ako ng card number ko sa 5353 para sa account number ko di parin ng reply, ano gagawin ko ?

38 marcelo gonzales   (21 April 2017 11:34 AM)
bkt hnd ko mrecover email add ko?

37 Marianne torralba   (04 March 2017 4:18 PM)
please help... gusto ko po i enroll ang cignal account number ko sa bdo online banking pero lagi nag appear account num invalid tama nman at naretrived ko nrin ung account num ko..please help thanks..

36 Maria cristina egia   (19 February 2017 1:15 PM)
Can't find the SD card ..pls help me to get my account number

35 Anthony   (31 October 2016 11:45 PM)
Why 7 digit number? because when the 7 digit number was entered then its not accepting the loading with my signal tv

thanks for the response

34 fernando a landicho   (10 August 2016 1:34 PM)
please help me to get my account no.

33 ANNALINA S. ZAMORA   (30 July 2016 6:09 PM)
Good evening I just want to recover the load of cignal which was loaded last july 26, 2016 at 12:40 in the morning to cignal account number 19094274 but until now did not receive by the receiver the number of the smart load sim is 09287883913. Please send me on my email if what should I do recover it. Thank you.

32 darlito cubelo   (17 July 2016 11:26 AM)
Good day! Paano po ba maebalik yong load 300? nagkamali kasi ako entry dapat cel# ng buyer ang nilagay ko hindi yong sa cignal sim card #.

31 cris   (22 June 2016 5:36 AM)
0622 0615: VD70 Unable to process transaction. Number entered is not a valid SC no. Ref:08714732
Tama naman yung SC # na tinype ko. Please respond. Thanks.

30 Marinet Matiag   (21 June 2016 4:14 PM)
I want to know my Cignal account number. Please help..thank you

29 merwyn   (20 June 2016 10:11 PM)
CIGNAL 00038895421

28 Richell Magallanes   (05 June 2016 5:57 PM)
CIGNAL SC 000030535405

27 *Ma.Theresa Mendoza   (11 May 2016 7:34 PM)
CIGNAL SC 00000300851
please.. Can i get the account of mr. LAURENCE CRISTHOPER SANTOS PURUGGANAN.
Thank you

26 Edielita   (14 April 2016 10:55 PM)
Di po ba tu totoo? Ano po ba ang pede pra malaman namin ang Acc number namin sa cignal

25 Jo-ann   (14 January 2016 7:06 PM)
CGNAL SC 000039290903
I need my account number

24 PAJAD EDRIS   (05 January 2016 8:42 AM)
CIGNAL SC 000037457306

I need my account number.

23 Flor g. Menion   (22 December 2015 7:18 PM)
please help me i have loaded cignal lite 100 for my SD cignal this morning but up to now there is no signal. My account no. is 16794969.

22 WALTER FRESNIDO   (14 December 2015 9:13 AM)
Good day mam/sir this is walter fresnido, im' just asking how can i pay my bill on cignal .. because i already tried your registration sample .but nothing to response .. thank you

21 Dean Philip Tumulak   (13 November 2015 1:30 PM)
CIGNAL SC 000003272424

20 Jennifer Cabatuan   (16 October 2015 7:05 AM)
Ive been trying to retrieve my account number for 2 months but to no avail! How can i pay.???!!!!

19 john francis alojado   (13 June 2015 5:24 PM)
account number of cignal cable of evelyn alojado thank you.

18 maryjane malasig   (15 April 2015 2:27 AM)
I do it same procedure but they replied me a 6 digits for my account number. When i check the expiry they replied not valid account number. This is my sc number to check if im wrong 000000937615.

17 noel   (21 May 2014 4:31 PM)
i already done in a right format and sending it to 5353, but nothing, no response.

16 melanio tamboboy   (23 February 2014 6:38 PM)
i text my card id number to 5353 to know my account number but the system didnt proccess ?

15 MARIA IVY C. BENLOT   (11 February 2014 6:46 PM)
Requesting for an account number on sc 000032251175. Not valid daw ang request na sc #.

14 Agbandits   (10 February 2014 11:15 AM)

13 jonathan lozano   (06 February 2014 11:39 AM)
vd7o unable to proces tracsaction.number entered is not a valid sc number...pls. help.

12 Glenn Alex Orlina   (03 February 2014 8:00 PM)
VD70 Unable to process transaction. Number entered is not a valid SC number.. I entered a right number. Please help!!

11 jeric bangdo   (03 February 2014 9:42 AM)
i cant get my account number.it says Unable to process transaction.Number entered is not valid SC no.I am very sure that the number i entered is the right number written on the card.may i know the solution please..

10 Maribel Aquino-Becker   (01 February 2014 5:30 PM)
Lahat n gnawa pero d makuha ang account number. Anung klase naman eto service nyo...

9 jayhson parilla   (27 January 2014 10:44 PM)
mam,si..my bago kaung Step para mkuha nmin ung Account NO. sa CIgnal namin?
Natry na nmin ung CIGNAL<space>SC<space><12-digit smart card number> and send to 5353.

8 Bibiana B. Figueroa   (27 January 2014 10:44 AM)
Kindly send to my email address my account number so that I can pay my bill after cignal cable was activated on 28 Dec. 2013. Thank you!

7 Frain oshtral   (24 January 2014 8:18 PM)
sir/mam ..i can't get my account number..i already tried the simple step you gave us ..yet the reply is the sc number is not valid ...please fix it now ..

6 roslyn m.villorente   (21 January 2014 10:02 PM)
sir/mam i try the 2 step but the reply to me of 5353 is the sc number is not valid what should do i cant pay our cignal.

5 Najeer   (20 September 2013 6:25 PM)
The instruction was so cool and easy
It's simple and direct to the point
No hassle
Simple 1 2 3
Go go go

4 EDWIN SANOY   (23 July 2013 12:46 PM)

3 Eliza Canja   (23 July 2013 12:24 PM)
how to know ht new account number of cignal?

2 lmarilou   (27 June 2013 3:03 PM)
how to know the new account number of cignal?

1 cecille flores   (22 April 2013 12:47 PM)
hay nkaka irita sa totoo lang na gagalit na ang hubby ko gusto mag watch ng news d mka pag panood..mag 2mons na ho kmi walang chanel..pls lang kong hinde nyo lang mgawa ng paraan tangalin nyo nlang ang kinabit nyo nkaka hblood...