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Now Hiring! Quality Assurance Specialists
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Ad Type: Offer | Location: Cebu City
| Views: | Comments: | 23 September 2013
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The QA Manager: • Quality Assurance Specialists is responsible for managing the call monitoring processes to support a superior customer experience in all business channels. • You will work collaboratively with leadership from different business units to gather feedback, identify requirements and execute established call audit processes. • Monitors and evaluates customer call interactions to assess trends and recommend coaching and training initiatives aligned with key departmental goals and objectives. Requirements • Candidate must possess at least a Bachelor's/College Degree • Excellent English communication skills • Must have at least 1 year experience as Quality Assurance Specialist • Computer-literate with at least 40wpm typing skills • Excellent oral, written and interpersonal communication skills. • Exceptional listening and analytical skills. • Intermediate level of knowledge/expertise with PC hardware and software (Word and Excel). • Strong knowledge of customer care processes and techniques. • Demonstrated ability to work well in a team environment. • Dedication to providing exceptional customer service. Apply Now from 8am to 10am & be done before Lunch! (Half Day Process) One Day Process starts from 10am onwards. Come as walk-in candidates and experience faster application process! We are 24 hours open from Mondays to Saturdays (until 12noon). Bring with you your resume and a valid ID. We are located at: 15F Cebu IT Tower, Cebu Business Park, Cebu City (across Pag-ibig Bldg., beside Ayala PUV Terminal) Phone: (032) 318-4287 Mobile: 0917-311-3979 Email: jobs@ebusinessbpo.com Corporate Website:www.ebusinessbpo.com Pictures Share this Ad | |
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