Can't print more than 2/3 of a A4 page

Can't print more than 2/3 of a A4 page

I was able to print 20400 pages with this printer when a paper jam occurred. I removed the jams opening the rear of the printer. Since then only the 2/3 upper parts of a A4 page could still be printed. I contacted the technical support of Dell. The only response I obtained was to buy a new printer !!! The problem is that I had recently bought 2 new toner cartridges. What can be done ? The only response from Dell was: you have 7 working days, following a purchase to renounce unilaterally and send back. Seeing that my guarantee was ended, they had nothing more to do !

Asked by: Guest | Views: 210

Total answers/comments: 2

Comments display order:

Guest [Entry]

"Since this is a Dell I am guessing that you have some flavor of Windows for an operating system. If you have your paper settings correct, it sounds like you are running out of memory for your print job since you are not saying it prints 2/3 of a page and the next page is blank.

Go to your control panel. Choose classic view. Double left click the printers and faxes icon. The widow will open and show you all the printers and faxes you have installed. Right click this printer and from the menu that pops up choose properties. Go to the advanced tab. Make sure that ""Spool print documents...."" is chosen. If you have changed any settings left click the apply button on the bottom right of the properties window. If the A4 paper is not what you mainly use you will have to select it each time you go to print with that paper. If the only paper you print on is A4 then go to the general tap left click on the printing preferences button. Left click the advanced button and make sure that the A4 is your default paper. Left click the ok button. If you have changed any settings left click the apply button on the bottom right of the properties window. Now click ok, which will bring you back to the general tab. Left click on the print test page button. See if It prints properly. Please let us know the results of doing this."

Guest [Entry]

"It was not a question of parameters but an hardware breakdown. See ""UPDATES"".

Thank you for assistance !"