cannot reset my tablet to factory default

"@zahrahoda, Zahra Hoda , Make sure your device is charged before attempting reset and then powered off. Here are the instructions from the 1st link at the bottom, telling how to factory reset your device properly, link #2 is a video showing procedure. You can try this, hopefully it will solve your issue. Good luck.

I hope this helped you out, if so let me know by pressing the helpful button.

Follow the detailed instructions below on how to completely reset your RCA Android 7 Voyager (RCT6773W22) tablet.

Step 1. With your tablet off, press and hold the volume up (+) button and power button until you see the RCA splash screen with Nipper and Chipper. Release both buttons to reveal the Android bot on his back with a caution symbol above him.

Step 2. A new screen will appear asking you to use your volume up/down keys to move and the power button to select.

Step 3. Use the volume down (-) button to highlight ""wipe data/factory reset."" Once highlighted, select using the power button.

Step 4. A new screen will appear asking you to confirm your selection. Use your volume down (-) button to highlight ""Yes -- delete all user data."" Press the power button to select once highlighted.

Step 5. Once the tablet is finished wiping data, you may press the power button to select ""reboot system now."" This will restart your tablet.

Step 6. The system will begin to reboot and once again display the RCA logo with Nipper and Chipper. The next ""Welcome"" screen will prompt you to select your language of choice. Scroll through the options using your finger and press start when finished. Congratulations, you have successfully reset your RCA 7 Voyager tablet.

http://wmp3.xyz/mp3/how-to-access-your-r...

https://www.youtube.com/watch?v=cp4IvkIA..."

I learned from googling google that the gmail.com sign on will be removed if not used in the last nine months. The device may recognize the e-mail address but the server side of account is no longer there. I have a device that recognizes the email but won't sync with the server. The server side being deleted after nine months of not being used is deleted.

If you don't remember your google password, the issue is not with your tablet. If you followed the steps above, your tablet is reset. You have to go to google.com & click forgot password. Once youve gotten your new password, then you can continue on with your tablet set up.

"I found the solution under a different question.

Thank you wrightbethany18!! (I changed it a bit to explain clearer)

After doing the above factory reset, it wants you to sign in as the original owner. This is a workaround. Go to settings and add user. Here's how:

When it asks for Google email:

type a bunch of letters, press and hold to copy> choose assist> type or say settings> (in the settings menu) select add user> add YOUR Google email info.

It will take a few minutes to set up your new profile.

The original owner's profile is still there, but the tablet is completely usable. I haven't figured out how to remove it yet.

I hope this works for you too!!"

None of these ideas work my tablet does not

I tried the add user but it says switching to new user and then it says switching to owner and it goes back and I'm stuck again… please someone help! Email me @jcjzj51980@gmail.com