I can't turn my surface book on

"had the same issue

I undocket it the normal way

tried all options

what worked was power+volume + and hold it really really long

turns on, boots to uefi, select exit and reboot

fixed"

"There are buttons on either side of the surface (4 holes up from the keyboard) that if you press in with a paper clip and it will release the keyboard.

Then just charge the tablet and you should be good to go.

I spent hours on Microsoft's customer service hotline and they wanted to replace the tablet. They definitely did a poor job of documenting this feature!

Make sure you check for firmware updates and dirver updates, these may prevent this happening in the future...."

I had the same problem. I used a video https://www.youtube.com/watch?v=4fVGQPQ3... to see how to detach using a paper clip in the hole 6 holes up on the side of the clipboard. Took some tries to get it to detach one side (each side has its own release). In my case, the power on the clipboard wasn't all the way drained. So while it was detached on one side, I pushed the power button to turn it on. Once on, I slid it back onto the keyboard and it recognized it as attached and started charging and detaching/attaching normally again. I haven't had a problem for the last few days after doing this, and it saved me the hassle of getting it repaired.

"I have the same exact issue.

I tried the manual detach using the two holes in the Clipboard and I managed to detach the Clipboard and then charge it.

Now, it is charged; however, this is not sufficient to restore the problem.

I connect the Keyboard again, the PC does not recognise the Keyboard, and the Red Light comes back on to be turned constantly.

Tried to clean the connectors, still didn't work.

Tried the BIOS, restart, still nothing solved.

Tried to recovery, and restore the PC, same, did not work.

I disconnected manually the Keyboard and connected it several times, and still doesn't work.

...

The USB in the keyboard does not charge another device...

Is the 8 days waiting the solution ? i.e. completely drain the second battery before connecting them and charge again... ?"

"The only way to hard reset the device is if its on, i will link you to a website on how to hard reset it.

http://www.hardreset.info/devices/micros..."

I had this problem. I took my Surface Book back to Microsoft Store and they had to replace my Surface Book.