I get no Dial Tone, cannot answer or reject calls. Why?

I get no Dial Tone, cannot answer or reject calls. Why? My phone line is fine as I can use a corded landline phone and I have dial tone and can make calls ,receive and reject calls. On this VTechCS6719-16 though, When I pick up the phone and press the green “talk” button, the “In Use” light on the base station lights up, but i hear no dial tone at all.
Asked by: Guest \| Views: 155

Total answers/comments: 1

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Guest [Entry]

"Hi,

Has this phone worked OK before in situ or is this a new phone connected to the line?

Can you try a different cord between the base station and the telephone socket?

Not trying to be smart here but have you set the Date and Time in the phone (as per the User guide before first use instructions)

If none of these things work either and given the tests that you have performed you either have a faulty phone or base station.

Get it replaced under warranty if it is a new phone."