My computer only works while the charger is pluged in.

"Sam

@barondante


Rep: 451




3


2


1"

That would be the best guess. It is possible that there is another board failure preventing the battery from receiving the charge but a bad batter is the most likely failure here.

Hi i would recommend getting a new battery or try taking the battery out and putting in back in again

"Hi @mrfleming07,

Assuming that you have Win 10 installed, create a Win 10 battery report just to check that the new battery is OK first."

Replaced the battery and did everything suggested. Problem was fixed not by putting a new battery, nor inserting it while plugged and all that. I had to do a hot re-set on Windows losing many settings and programs. Problem solved? Yes, but today after a week working fine, it started doing the same thing!! Digging into this, I suspect a Windows update. When resetting windows, it tries to download updates, and one of these screws the battery issue, as reported by somebody on another forum. Asus techs have no idea why or what to do. A bummer.