How to deal with a water damage?

If none of the above work, the components inside your reset button on the side of the unit are probably too corroded. You’ll need a replacement part, which Withings won’t send you. This is a basic design error that Withings are ignoring. This is the 2nd product I’ve had design issues with. Take from that what you will but this user will never be buying from them again.

"Mine went crazy, getting stuck in a loop of continually restarting itself. I put it in the hot press for a few days after which the nature of the faults changed somewhat. It would show the weight only, then cut out. As an added bonus the info on the screen was also upside down. So it probably was water.

I reset the scale to factory settings according to Withing service instructions as follows.

Go to the Bluetooth settings of your mobile device and locate the Body Cardio which will show up as Body Cardio XX.Select the gear or 'i' icon to the right of it, depending on your mobile device, and you will have the option to 'forget' or remove the scale.Dissociate the scale from your account by opening the Health Mate app and going to 'My devices' -> Your scale -> 'Dissociate from my account'Hold the button on the side of the scale for 8 seconds and then release itA menu will appear with an arrow and three options: mac, upgrade, resetTap the button on the side of the scale until the arrow is on 'reset'The scale will now reset and will be ready to be configuredFollow instructions on how to set up your scale for Wi-Fi use

Since doing this, the scale is performing normally. It now needs a new battery which is why I am on this site. Hope this helps someone."