Ring video doorbell will not connect to wifi

Call the customer service for ring they will help you figure out why it's not login in

I don’t have a problem anymore. But when I installed my new NETGEAR router it came with Circle app. It is a parental filtering app. It took some work but we figured out that app was blocking the Ring doorbell from connecting to the router.   So somewhere - I think you should put that on your forums. So people won’t spen as much time as I’d do trying to get the doorbell to connect to the router.

I tried to conect my ring doorbell several times, it was not asking for the wifi password, i held down the orange button for 15 seconds to hard reset the bell, it asked for password and connected in seconds, i hope this will prevent someone from feeling the 3 hours of frustration i felt.

"Hi @douglas1952,

Here’s a video that shows how to reset and enter a new password."

I had to disable the 5 GHz part of my network and use the 2.4 GHz only.