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Ring video doorbell will not connect to wifi

Ring video doorbell will not connect to wifi

Ring video doorbell will not connect to wifi and it cannot be seen by my phone.

Asked by: Guest | Views: 68
Total answers/comments: 5
bert [Entry]

Call the customer service for ring they will help you figure out why it's not login in
bert [Entry]

I don’t have a problem anymore. But when I installed my new NETGEAR router it came with Circle app. It is a parental filtering app. It took some work but we figured out that app was blocking the Ring doorbell from connecting to the router.   So somewhere - I think you should put that on your forums. So people won’t spen as much time as I’d do trying to get the doorbell to connect to the router.
bert [Entry]

I tried to conect my ring doorbell several times, it was not asking for the wifi password, i held down the orange button for 15 seconds to hard reset the bell, it asked for password and connected in seconds, i hope this will prevent someone from feeling the 3 hours of frustration i felt.
bert [Entry]

"Hi @douglas1952,

Here’s a video that shows how to reset and enter a new password."
bert [Entry]

I had to disable the 5 GHz part of my network and use the 2.4 GHz only.