Needless to say, an online helpdesk is easy to use for your company's support staff. With the help of an online helpdesk software, it becomes easier and definitely quicker, when it comes to responding and handling a number of customer calls. An online php helpdesk software tracks down the IT staff in your company to answer the customer's queries and guide them through the entire process. The working of this software is pretty simple. Whenever a call is received, it is automatically entered into the system's database. This recorded entry of the customer's query is shown to the entire IT staff due to which the problem can be immediately solved. At the same time, the software also ensures that the customer query is not lost in the process.
Another advantage of an online helpdesk software is that the clients are able to get help by accessing any computer anywhere in the world. The best thing about this software is that the customers are able to create their trouble tickets all by themselves. The software makes the process of creating a trouble ticket as easier than filling up any application form. Besides, when the customers are able to create their trouble tickets, it saves a lot of time of the company.
Although people may think that using this software may require some technical expertise, it doesnnot. On the other hand, it is not necessary to purchase the software to use it. As a company, you can simply register online and copy-paste the html code. The software allows you to handle the first fifteen to twenty calls free of charge and then there is a monthly fee of about $10 for an operator.
The basic objective of the online helpdesk software is to attend and solve the customer's queries. To be more precise, it aims at getting rid of the technical anomalies that are faced by the customers.