One of the largest commercial banks in the Philippines, Citibank would love to hear from you. Citibank is ready to help its clients' concerns and problems. It provides convenience to its customers in terms of customer service.
You can call Citibank Customer Service 24-hours a day, anytime and anywhere.
Citibank Customer Service Hotline Number:
Metro Manila: (02) 995-9999
Metro Cebu: (032) 234-9999
Toll-Free from other Provinces through PLDT landline: 1-800-10-995-9999
Call from Abroad: +63 2 995 9999
Citigold Wealth Management Hotline
Metro Manila: (02) 995-9888
Metro Cebu: (032) 234-9888
Reminders:
Upon credit card inquiry, before calling Citibank's Customer Service Hotline, you should prepare your 16-digt credit card number and 4-digit T-PIN. An automated message will instruct you to input these numbers. Then, wait for the automated confirmation before proceeding.
Follow carefully the voice instructions.
If you don't fully understand or if you miss the voice instructions, you can ask for further assistance by pressing '0' to speak to Citibank Customer Service Agent.
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"Citibank Customer Service Hotline Number" was written by Mary under the Directory category. It has been read 37600 times and generated 0 comments. The article was created on 05 November 2012 and updated on 05 November 2012.
You may post good or bad customer reviews in the comment below.
Gud am..panu q po mlalaman un pincode q?nkalimutan q po kc ndi aq mkawidraw..nagapply po kc aq loan sa pagibig ndibq po mcheck if may lman n ung atm q?tnx..
my credit card was expired last november 2017 but until now i did not receive any replacement. i tried calling many times but it is so difficult to connect.
pls kindly contact me at my registered number.i have queries about my account balance & my change status request..ive been trying to call ur hotline but i cant get through..
ask ko sana kung ano available balance ko sa credit card,,, and new statement of accnt ko as of this day,, pls call my number at my registered number tnx
Hi citibank! We've been trying to call ur provincial hotline. But still saying that its not valid or failed. My dad really needs to activate his citi prepaid card, also in online activation is not available. What happen? Call us here, @ 0946-123-0276.. Hoping for ur urgent response!
when i got my citi card.inside the envelope,there is no written default pin.it just says "to activate your card and select your personal pin number please call 7893111 or toll free 1800107893111.ive tried calling it but i cant get through.
Good Noon,My classic citi classic visa card did not arrived since i called already on your hotline no.customer service promise me to arrived with in 7 days? and the problem is you billed me already my card is not in my hand
Hi! Badly need your help if there's any other way to activate my pag.ibig prepaid card. Im from iloilo and been trying to dial the 1800107893111 and it says invalid number.Hoping for your urgent response..thank you!
Hi! ilang days na po ko nataway sa customer service niyo.. I'm trying to connect para po kuha ung pin ko sa card para po sa PAG-IBIG loan ko.. but still ang hirap niyo po macontact.. bigla na lang mapuputol ang line niyo.. gusto ko lang nman maactivate na yung card ko and makakuha ng pin number and maencash ang loan..Need ko na talaga yun.. need ko na din ung tulong niyo. thanks.
Would like to ask if there is any way to activate my Pag-ibig Prepaid card? Because I been trying calling your TOLL FREE number 1800 10 7893111 for 2 weeks now still, I can't get thru..Please its very important for my loan. Thank you!
Hi Good Day in your Office, I would like to know how to access in your ATM Card Almost Two Days now and We call already to 78931111 but I'ts not working , how do we access your card we need the money very badly ,
i've been trying to call your hotline number 7893111/9889111 for more than 1 hour now. i just need to activate my PAG-IBIG prepaid card. is there any other way to activate it without calling your hotline.
Hi! Good Day! I have been trying to reach your Hotline number for inquiries and it has been almost 2 hours before I got through but sad to say upon selecting the number to talk to an operator, it will be again another hours. How can we contact your hotline if this will be the case? It seems your sole number have been congesting calls and you are not able to service all your customers. How can you address this problem since you are now tied up with PAG-IBIG. Most of us are waiting for your response.
Why are you sooooo customer-unfriendly !????? The only thing easy to do is applying for a credit card. Why do you insist on the 4-digits PIN number ??? lost/forgot mine ages ago, & found it almost impossiboe to communicate with you guys.
Im travelling to Japan. Im trying to contact the hotline just now. I just want to know how do i inform citibank that i will be using my Rewards card in Tokyo for some purchases
I was informed thru e mail that i have not paid my account. Please be informed that on March 2, 2017 i already paid 7,000.00 to SM STORE DELGADO BRANCH ILOILO CITY OR NO. 000150222. I was searching for your contact number but to no avail because all your numbers provided in the internet is not accessible. Hope you can contact me as soon as possible. Thank you
Goodday im trying to call citibank pagibig loan 7893111 for almost 2 days and always not yet in service. Is there other way to call you?.Because i need to replace my lost atm for loan purpose in pagibig.thank you
Hi, zero bal aq pero may txt and email na may card balance daw po aq for payment this jan.16, 2017 for an online call for cash. I remember nag online click for a cash nga po aq pero di nman po ata na approved kc walang tumawag sakin to confirm and wala din po pumasok sa atm account na binigay q. Pls. help me to double check if para san tlga ung bal q and kung na aprov nga ung online call for cash q kc wala nmang pumasok sa atm n binigay q. Ty.pls.reply asap
hi I already paid my credit card for the amount of 67K I DEMAND TO HAVE MY CLEARANCE UR COLLECTIONS DEPT PROMISED ME THAT THEY WILL PROVIDE IT TO ME AFTER A WEEK AND NOW ITS 2WEEKS ALREADY AND STILL NO CLEARANCE OF MY PAYMENT!!!
Hello, Hindi ko ma contact ang office nyo, please help me, ang concern ko yung lost card ko, na nag request ako since July 2016 pa , nag charge sila ng renewal ngayon pero wala naman yung card, eto oo ang card no. Ko 4034 1869 0166-7195
