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Citibank Customer Service Hotline Number

One of the largest commercial banks in the Philippines, Citibank would love to hear from you. Citibank is ready to help its clients' concerns and problems. It provides convenience to its customers in terms of customer service.
You can call Citibank Customer Service 24-hours a day, anytime and anywhere.
Citibank Customer Service Hotline Number:
  • Metro Manila: (02) 995-9999
  • Metro Cebu: (032) 234-9999
  • Toll-Free from other Provinces through PLDT landline:  1-800-10-995-9999
  • Call from Abroad: +63 2 995 9999
Citigold Wealth Management Hotline
  • Metro Manila: (02) 995-9888
  • Metro Cebu: (032) 234-9888
  1. Upon credit card inquiry, before calling Citibank's Customer Service Hotline, you should prepare your 16-digt credit card number and 4-digit T-PIN. An automated message will instruct you to input these numbers. Then, wait for the automated confirmation before proceeding.
  2. Follow carefully the voice instructions.
  3. If you don't fully understand or if you miss the voice instructions, you can ask for further assistance by pressing '0' to speak to Citibank Customer Service Agent.
Do you have any concern with Citibank?

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"Citibank Customer Service Hotline Number" was written by under the Directory category. It has been read 32803 times and generated 93 comments. The article was created on and updated on 05 November 2012.
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Total comments : 93
janice montilla   (01 May 2018 8:13 AM)
Gud am..panu q po mlalaman un pincode q?nkalimutan q po kc ndi aq mkawidraw..nagapply po kc aq loan sa pagibig ndibq po mcheck if may lman n ung atm q?tnx..

julie ann c estravela   (30 March 2018 1:34 AM)
my credit card was expired last november 2017 but until now i did not receive any replacement. i tried calling many times but it is so difficult to connect.

linielyn eleponga   (03 March 2018 8:05 AM)
pls kindly contact me at my registered number.i have queries about my account balance & my change status request..ive been trying to call ur hotline but i cant get through..

john jayson joson   (24 January 2018 11:20 AM)
ask ko sana kung ano available balance ko sa credit card,,,
and new statement of accnt ko as of this day,, pls call my number at my registered number tnx

Xheriel   (06 January 2018 7:51 PM)
Hi citibank! We've been trying to call ur provincial hotline. But still saying that its not valid or failed. My dad really needs to activate his citi prepaid card, also in online activation is not available. What happen? Call us here, @ 0946-123-0276.. Hoping for ur urgent response!

irene   (29 December 2017 9:02 PM)
when i got my citi card.inside the envelope,there is no written default pin.it just says "to activate your card and select your personal pin number please call 7893111 or toll free 1800107893111.ive tried calling it but i cant get through.

Minerva G. Fornis   (16 November 2017 9:53 AM)
Good day!

I would like to ask help on activating my pag-ibig citi prepaid since i'm at work right now and I left the instructions at home.

Thank you

Henry D. Mella   (31 August 2017 11:34 AM)
Dear Sir/madam,

Good Noon,My classic citi classic visa card did not arrived since i called already on your hotline no.customer service promise me to arrived with in 7 days? and the problem is you billed me already my card is not in my hand


Henry Mella .

Juliene duero   (30 August 2017 5:16 AM)
Badly need your help if there's any other way to activate my pag.ibig prepaid card. Im from iloilo and been trying to dial the 1800107893111 and it says invalid number.Hoping for your urgent response..thank you!

J   (27 July 2017 4:03 PM)
Your pagibig citicard hotline is USELESS!

Catlyn Joy Pagtalunan   (26 July 2017 12:58 PM)
other contact number to activate may pag ibig citibank card

Lyndon Castro   (26 July 2017 11:55 AM)
ilang days na po ko nataway sa customer service niyo.. I'm trying to connect para po kuha ung pin ko sa card para po sa PAG-IBIG loan ko.. but still ang hirap niyo po macontact.. bigla na lang mapuputol ang line niyo.. gusto ko lang nman maactivate na yung card ko and makakuha ng pin number and maencash ang loan..Need ko na talaga yun.. need ko na din ung tulong niyo.

Jimbey G. Laurente   (26 July 2017 8:57 AM)
Good day Citibank,

Would like to ask if there is any way to activate my Pag-ibig Prepaid card? Because I been trying calling your TOLL FREE number 1800 10 7893111 for 2 weeks now still, I can't get thru..Please its very important for my loan. Thank you!

Cynthia S Sanchez   (25 July 2017 3:50 PM)
Hi Good Day in your Office, I would like to know how to access in your ATM Card Almost Two Days now and We call already to 78931111 but I'ts not working , how do we access your card we need the money very badly ,

maria cruz   (24 July 2017 9:32 AM)
dear citibank,

i've been trying to call your hotline number 7893111/9889111 for more than 1 hour now. i just need to activate my PAG-IBIG prepaid card. is there any other way to activate it without calling your hotline.


Emilia D. Torres   (19 July 2017 4:16 PM)
Hi! Good Day! I have been trying to reach your Hotline number for inquiries and it has been almost 2 hours before I got through but sad to say upon selecting the number to talk to an operator, it will be again another hours. How can we contact your hotline if this will be the case? It seems your sole number have been congesting calls and you are not able to service all your customers. How can you address this problem since you are now tied up with PAG-IBIG. Most of us are waiting for your response.

Diczen Young   (11 May 2017 12:21 PM)
Why are you sooooo customer-unfriendly !????? The only thing easy to do is applying for a credit card. Why do you insist on the 4-digits PIN number ??? lost/forgot mine ages ago, & found it almost impossiboe to communicate with you guys.

marilyn d. lacson   (04 May 2017 1:43 PM)
Please contact me regarding my bill 09174623100, i can not reach the number you provided on this site.. thank you.

Mark Jason Rosales   (19 April 2017 10:07 AM)
Hi Citibank,

I'm just trying to get a clearance from you since 2013, Unfortunately, it did not happen. may I request a copy of it and please see details below.

Name: Mark Jason Rosales
Email: Jason_ezekiel06@yahoo.com
Phone: 09564773100

Please feel free to give me a call or email me regarding this matter.

Thank you!

Lourdes R. Santos   (29 March 2017 4:41 AM)
Im travelling to Japan. Im trying to contact the hotline just now. I just want to know how do i inform citibank that i will be using my Rewards card in Tokyo for some purchases

JULIE D. LIRA   (17 March 2017 3:00 PM)
I was informed thru e mail that i have not paid my account. Please be informed that on March 2, 2017 i already paid 7,000.00 to SM STORE DELGADO BRANCH ILOILO CITY OR NO. 000150222. I was searching for your contact number but to no avail because all your numbers provided in the internet is not accessible. Hope you can contact me as soon as possible. Thank you

Bylson sy   (15 February 2017 8:37 AM)
Goodday im trying to call citibank pagibig loan 7893111 for almost 2 days and always not yet in service. Is there other way to call you?.Because i need to replace my lost atm for loan purpose in pagibig.thank you

Nena   (25 January 2017 2:21 PM)
Please give us toll free number for provinces that works! I have a very important concern but to no solution til now.

Cristina penalba   (16 January 2017 8:43 AM)
Kindly send me your provincial tollfree number , kasi the one publish is not working please, thank you

Jean A. Rodriguez   (26 December 2016 11:42 AM)
Hi, zero bal aq pero may txt and email na may card balance daw po aq for payment this jan.16, 2017 for an online call for cash. I remember nag online click for a cash nga po aq pero di nman po ata na approved kc walang tumawag sakin to confirm and wala din po pumasok sa atm account na binigay q. Pls. help me to double check if para san tlga ung bal q and kung na aprov nga ung online call for cash q kc wala nmang pumasok sa atm n binigay q. Ty.pls.reply

annabelle odon   (13 December 2016 4:08 PM)

Norma Dela Cruz   (05 December 2016 9:00 AM)
Hello, Hindi ko ma contact ang office nyo, please help me, ang concern ko yung lost card ko, na nag request ako since July 2016 pa , nag charge sila ng renewal ngayon pero wala naman yung card, eto oo ang card no. Ko 4034 1869 0166-7195

Chona Edmilao   (28 November 2016 7:53 AM)
Dear Citibank,
Please be informed that card holder Gino Samuel L. Edmilao with card no. 4539716802073711 passed away last Nov 08,2016. I'm his wife kindly inform me on that what to do with his remaining balance. You may contact me thru my mobile no. 09178705955.

Sincerely yours,
Chona Edmilao

Beth N del Rosario   (12 November 2016 12:48 PM)
Why your provincial hotline number does not exist?

Reynaldo Espina Kaimo   (10 November 2016 1:58 PM)
I can't speak to your customer service agent because my registered number with your bank is no longer in use. So I can't receive the T-PIN you are sending because of this. Please contact me at 02 361 4476. Thanks!

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