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Philippine National Bank (PNB) Customer Service | Hotline Phone Number

One of the largest banks in the Philippines, Philippine National Bank (PNB) is committed to a quality customer service.

There are times that you, as PNB's customers will need help regarding your accounts and other matters.

You can ask questions, concerns or comments in the following contact details:
PNB Customer Service Telephone Number: (632) 573-8888
Fax No.: (632) 573-4580
Email Address: customercare@pnb..com.ph
PNB Complete Business Address:
Customer CareService Quality Division
Philippine National Bank Financial Center
Pres. Diosdado Macapagal Boulevard, Pasay City
Philippines 1300
To serve you better is PNB's commitment. PNB is waiting and eager to help out with your problems.

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"Philippine National Bank (PNB) Customer Service | Hotline Phone Number" was written by under the Directory category. It has been read 36649 times and generated 103 comments. The article was created on and updated on 15 May 2012.
Total comments : 103
Wayne M Cook   (06 August 2020 0:48 AM) [Entry]

Hello My wife and I are one of your customers.We want to build our retirement home In Menzi Orchard Residences.We already own a building lot there.But can't find out what contractors your bank would approve.Can you Help.We want the home built before she retires.Thank You Wayne Cook

Joseph Beverly   (14 October 2018 10:54 AM) [Entry]

"zero number is not a perfect circle, a little bit oblong"

OMG, do you actually have a ruler or some device to measure the roundness of a circle??!!

This is the most idiotic message that i ever heard of! You need to go back to school!!!!

Rey Fabillar   (12 August 2018 9:10 AM) [Entry]

THis refers to your PNB staff at AC Cortez Mandaue branch, BM Mr Ryan Velotindo and REY -Reynante S. Laviste, My PNB check 2000000015, paid to DAIKIN PHILS INC Amounting to 367,419.00 was not accepted, reason according to your staff is the date 8/10/2018, zero number is not a perfect circle, a little bit oblong.. With this!!! i was denied a 3.5 $ prompt discount Php 12,859.
Despite my appeal, thru phone, to accept the check so that i can avail a discounts, it was denied by your staff above mentioned. My impression on your staff are, they unprofessional, inconsiderate, arrogant, lacking good sound judgement call bordering on stupidity... With this , i would to imposed disciplinary action against your staff mentioned above.... its a uncommon banking attitude... My account no is 301070000966 /and a TD US D acct. located at cebu banawa-3010. tnx much and best regards... reynaldo p. fabillar

ellen maghuyop   (28 May 2018 12:34 PM) [Entry]

hello po, ask ko lang po..bakit di po maka withdraw yong atm ng tatay ko..he need his money for medicine maintenance and currently he is not in good condition due to mild stroke..hope to hear from you soon..thank you.

Myra Daveroll G. Rosales   (25 May 2018 10:54 AM) [Entry]

to whom it may concern,

Good day!
FYI the PNB Credit Card Statement of Account you are sending, isn't mine.
kindly please check.

Haven't received my real SOA yet.

kindly please contact me regarding this matter. thanks in advance!

Respectfully yours,


Eladio Abogadie Abedejos   (20 May 2018 3:35 AM) [Entry]

Dear PNB,

Starting sa pagchange nang ATM into EMV ATM hindi na ako makakawithdraw outside Philippines at isa pa MasterCard ID Check hindi rin gumagana para sa online purchase/online payment...ano bah nangyayari sa system ninyo palagi nalang sorry kasi naguupgrade yung system security...hindi naman rason yun siguro kasi bat nagiissue kayo nang new card na hindi pa pala tapos yung paguupgrade nang system at hindi pa nakalink yung lahat nang account sa mastercard na system para magamit kaagad... Baka magiisang taon mahigit na naman ito na hindi magagamit sa online...useless mastercard enable nga naman...

Cariza dela cruz   (12 May 2018 9:16 AM) [Entry]

Hello po, tanung ko lang po bakit d po ako mkpag widraw sa atm ko..at kht saang banko..thank you

lezlian   (12 April 2018 2:32 PM) [Entry]

hi po.
ask ko lang po kung talgang nagiissue ang PNB ng same series of cheque no sa different account no with the same bank and bank branch. thanks po and godbless,

John Clifford Paredes Salugsugan   (05 April 2018 8:04 AM) [Entry]

Hello PNB staff. I would like to request regarding my PNB Visa Card billing, because as of January 2018 I have not received any email about the said Pnb Billing. When I paid my account I'm still inquiring the manager of your Bacolod araneta branch to provide me a printed statement which I think it is very incovenient for me every time I pay my account. Hope you will give this matter an immediate action to my request. Thank you. God bless! My email add: johncliffordsalugsugan@yahoo.com contact number 09477167297

Marites de Ocampo   (25 March 2018 2:17 AM) [Entry]

Hi PNB.ano po ba ang toll free number ninyo,,dito po ako Saudi,,thanks po

Marites de Ocampo   (25 March 2018 2:10 AM) [Entry]

Good day..Sir/Madam tanong ko lang po bakit po ako hindi makapag log in sa PNB online banking?

Arraine Mae Castillo   (12 March 2018 12:32 PM) [Entry]

I just want to ask if my ATM card has arrived...thank you..

Aimie Pontillas   (19 February 2018 7:57 AM) [Entry]

Good day,
May problema ba system nyo kasi yong husband ko nagpadala cya sa akin las feb.5,2018, hanggang ngayon hindi pa naipasok sa account ko.. anong petsa nga ngayon mag 3 weeks na..

Jap Tatel   (19 December 2017 0:25 AM) [Entry]

Good day.Will you please send my OTP to my email address instead. I can no l!onger access my registered cp number so i cannot do online transfer etc. And please answer our call in your costumer service.......

ROWENA PORRAS   (14 December 2017 9:55 AM) [Entry]


Good day,
Ask ko lang poh sana kung paano po mag change ng contact number pag mag fund tranfser po ako gamit ang mobile app. or internet mobile banking? Nawala poh kasi yung cellphone ko, ang nilagay ko po dun eh yung dati kong number. gusto ko po sana magpalit ng number, dun poh kasi nesesend ang code pag mag fund transfer po ako..
Thank you po!

anastacia   (17 October 2017 4:55 AM) [Entry]

I need to get my PNB transit number and site number. where can i access in on my online banking.

Jane America   (07 September 2017 7:37 PM) [Entry]

Hi Kindly answer our calls and emails regarding the issue on remittance. pinasok ko yung pera ko sa paypal nung August 21 pa until now wala pa din. Global filipino card gamit ko. Ilang beses na ako tumawag sa Customer Service pero wala namang sumasagot. Please help.

Loida velasco   (02 September 2017 12:19 PM) [Entry]

May problema ba system nyo...tagal na yun padala saken hanggang ngayon dipa rin pumapasok sa account ko

tomiko   (22 August 2017 1:19 PM) [Entry]

bakit biglang d nako makalog in? at bakit wala sumasagot sa customer service hotline. 20 mins na wala pa rin my god! 2 beses nako nagsend ng email wala pa rin sagot.kahit man lang sa mail sumagot kayo.

Jessa Sagun   (18 August 2017 10:19 AM) [Entry]

Hi Good Morning .. May problem ba sa system nyo? August 12 pa napadala yung pera bakit hanggang ngayon hindi pa rin pumapasok .. napakatagal naman ng pagprocess nyo. We already called your customer service pero bakit walang sumasagot? Impossible na busy .. Customer service nga diba? you need to pick up it para matulungan kami pero wala eh .. pay attention naman in this matter!! Thank you!

asnia mapande   (12 August 2017 5:58 PM) [Entry]

nagpadala ako kahapon friday sa saving account ko bakit hindi pa dumating ang hinulog kong pera gobal filipino ang atm card ko.tapos bakit wala kayung online bal.inquire nagtry poa ko service unavailable..paano ko makikita pera nahulog ko kong service unavailable..

Junjun Quizon   (28 July 2017 6:41 PM) [Entry]

Nagpadala yung mommy ko sa japan byernes makukuha lang ba yan bukas(sabado) need your help po please.

luisito g. destreza   (22 June 2017 11:53 PM) [Entry]


Editha marinduque   (15 March 2017 10:29 AM) [Entry]

Paano po mg enroll online banking..or mgcheck s hotline kung meron n pumasok a s acct

Carina Delgado   (05 March 2017 8:10 AM) [Entry]

hi.. good morning po.. tanong ko lang po anong dapat gawin kapag nacaptured ang atm. nacaptured po ang aking atm sa edsa-balintawak branch 5:00 pm.. salamat po tumawag ako sa hotline niyo pero busy po ang customer service..

Reynaldo O Acosta   (28 January 2017 12:15 PM) [Entry]

I'm in California USA, I signed up on the online banking but I unable to print the paper to be submitted to your branch office here. I saw an error on my profile so I decided to repeat it the enrollment but it did not allow me anymore. How can I retrieve and correct the error and print it for submission.

Kristel Jane Indoc   (26 November 2016 9:31 AM) [Entry]

Hi PNB, I'm planning to encash my cheque pero yung valid ID ko lang po is my company ID. Okay lang po ba yun? Yung ibang ID's ko po kasi is naka-single status pa lang po. I have my marriage certificate naman po, pwede bang yun na lang ipang-support ko sa company ID ko? Thanks!

Adnil Paul Borromeo   (30 September 2016 2:22 PM) [Entry]

Sir is Pnbtrust@outlook.com exist.l would like to clarify it.Thanks

nikkimae t.mandani   (16 September 2016 11:47 PM) [Entry]

Tanung ko lang po kung naka bukas po ung branch ng dau sa pampanga ung p.n.b pag sabado? Salamat

sulo b layba   (14 September 2016 6:01 AM) [Entry]

Sir: I would like to find out if my applying for banking account has been process. My name is sulo b. layba of 20060 canyon view dr Canta clarita Ca 91351. I have applied for my saving account in line with my current Social Security Pension. Please let me know if this application I made thru your Los Angeles branch has been processed Thank you.

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