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PLDT Customer Service | Hotline Phone Number

Philippine Long Distance Telephone (PLDT) Company is the largest telecommunications company in the Philippines.

Being the largest telco company is not easy to manage. But with Manny Pangilinan as the head and Chairman, PLDT strongly committed on the quality of its customer service.
So, if you have any problems with your accounts or subscription in PLDT, rest assured PLDT does all the ways it can to serve you better.

PLDT Customer Service
 
If you have concerns, you can call PLDT Customer Service Hotline Number:
  • 171 (toll free) - when calling through landline or SMART cellphone
For Repair Service Hotline
  • 173 (toll free) - when calling through landline
For Subscribers of Other Phone Companies
  • 8888-171 (Metro Manila callers)
  • 02-8888171 (Regional callers; regular NDD toll fees apply)
  • 02-8888171 (Globe/TM/Sun Cellular subscribers; regular CMTS fees apply)
DSL HelpDesk:
  • 172 (toll free) 24/7 - through landline
Fibr Assistance:
  • 101
Directory Assistance:
  • 187 - when calling through landline or SMART cellphone
Do you have any other concern with PLDT?
 

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"PLDT Customer Service | Hotline Phone Number" was written by under the Directory category. It has been read 158665 times and generated 375 comments. The article was created on and updated on 13 July 2018.
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Total comments : 375
LIEZL   (21 July 2018 3:41 PM)
No internet since June 16, 2018. Made a lot of calls, emails, visit to branch but nothing happens. Customer service told the disconnection is on hold due to network problem but they disconnected me. Paid last July 17 until now customer service keep on telling line is disconnected. Can talk only to answering machine. VERY POOR SERVICE. When can you bring back the connection? Tel No. 0437246361 Account No. 0263836804, complaint reference No. 26431328. Do I have to travel far and go to your main branch for you to make necessary action. Internet now is a necessity especially to get in touch to our loved ones abroad and school papers. We pay right amount and always advance until we experience this very abnormal connection. Connected only 10 or 20 minutes a day, when rain and wind come, disconnected again. MR. PANGILINAN HOW CAN WE ADDRESS THIS? It may not sound good but for a good payer customer you must understand that we have the right demand. THANK YOU FOR YOUR IMMEDIATE ACTION.

Marc eric padre   (21 July 2018 10:41 AM)
I want to subscribe internet only. Is there any installation fee?
Can you guys possibly calle back? 0912-1852-984
I will appriciate it.
Tnx.

Marc

Joseph Lacumbo   (21 July 2018 7:03 AM)
My internet is not working since July 8 2018 until now... Please resolve asap! I have already a repair request...

Regina Barnedo   (20 July 2018 4:13 PM)
Out of internet and landline connections since July 18 untiL Now July 19,2018 Still dont Have Connection ,. Problem has been addresed immediately, but up to this wrinting, no feedback from you yet. Please give attention to this issue.

ticket:26781137
con#09163050911

Erica Lorraine Grace C. Penados   (20 July 2018 3:38 PM)
Hello! This is Erica, I would like to inquire about my payment last July 16, 2018. I paid through BDO via cheque, but I was advised that the cheque bounced. As per BDO, they already submit the cheque in PLDT office. May I know where can I get the cheque please? And I would like to ask if you can re-deposit it? Or may I just know the status of my account now?

Hoping for your immediate response regarding this matter.

Thank you so much!

Erica Lorraine Grace C. Penados
Finance Officer
Embassy of Palau

jam alecza royo   (20 July 2018 11:43 AM)
paano po mkaka tawag sa costumer service

Alfredo Mayol, Jr.   (19 July 2018 11:29 AM)
Out of internet and landline connections since July 12, 2018. Problem has been addresed immediately, but up to this wrinting, no feedback from you yet. Please give attention to this issue.

Ticket #: 26713710
Phone #: 0323842137

Hannah Arlene V-I Juan   (19 July 2018 8:28 AM)
Kindly reach out to us at +632 8911986 ASAP or come to our office at 1108 Prime Land Building, Market St., Madrigal Business Park, Alabang, Muntinlupa CIty. We have been having technical and hardware problems for the past three weeks now and was given a reference number, but nobody has reached out or come to our office as of this date.

Girby   (19 July 2018 8:25 AM)
Do you still have customer service agent. You have no option to directly talk to an agent. So dissapointing

Florence Moreno   (18 July 2018 6:30 PM)
Can you pls check and send someone to look at our wifi..we don't have a internet connection for almost 3 days..our account is under Leizel F.Moreno our pldt land line number is
Pldt#043-440-0992
Our address: block 3-A lot 49 beech street Lancaster residences,alapan ll-A,I'm us Cavite..kindly send a tech team to check it out and fix it manually. Our pldt was installed 07-12-18..

Julius   (18 July 2018 3:39 PM)
Kelan pa po ako makakakbitan ng pldt fibr almost 1 month na ang application ko

christian   (18 July 2018 8:50 AM)
anong pinepress para makausap ung customer service sa pldt?

tsktsk   (17 July 2018 7:22 PM)
natatawa ako kung bakit dito nag address ng complaints ang mga customers ng PLDT. hindi naman PLDT website ito hahah

LEA BAELARINO   (17 July 2018 11:50 AM)
Pls nmn po pakipuntahan un landline phone ko 4 days n po wla dial tone ang hirap kumontak s hotline nyo..lagi pa ko advance magbayad ng bill pls i need your respond for this problem....thank u

Rosemarie c. Ruiz   (16 July 2018 1:16 PM)
Ung internet ko intermittent ilan araw na at wlang sumasagot s hotline nyo

mark lester   (16 July 2018 11:41 AM)
Bakt po hanggang ngayon hindi parin nagana ung wifi ko nag bayad na ko nung july 12 ngayon july 16 na wala parin ano na ba nangyari pldt account #09211130106 paki tawagan naman ako 09212945473

Rhea Mae Umbay   (14 July 2018 4:29 PM)
This PLDT SUCKS , I had been calling your hotline over and over again. Our Internet is unstable


1. WHY SO IMPOSIBLE TO GET TRU THE COSTUMER SERVICE ALL THE NUMBER ON THE SITE IS TOTALLY WRONG SHAME ON YOU!!!

2.WHAT KIND OF A JOKE COMPANY YOU RUN "BULLSHIT COMPANY"

HIGHBLOOD HERE!!!!!!!!!!

fix our connection now... PLDT account # 0267036500

admin   (14 July 2018 7:41 PM)
Hi Rhea, call 171 using a telephone or a mobile phone with Smart sim.

Jona Ocampo   (13 July 2018 10:30 PM)
What is going on with our internet, it is not working again the modem just newly changed. Was good for just a month so disappointed couldn’t even talk to your customer service 171 .
If you can’t fix the problem just cut the service.
Landline no 02-355-0508, been a loyal customer since 2004. I guess we need a change then.

Joemar Espinosa   (13 July 2018 3:03 PM)
Putakte isang buwan na wala pa connection!!! 171 bulok puros answering machine

tintin reyes   (13 July 2018 1:10 PM)
Sir/Madam follow-up ko lang po apply ko ng best buy TV bundle 1610, more than 1 month na po na sabi for installation hanggang ngayun wala pa po. need lang po ng mga bata sa reseach nila.
Acct# 0266627696. pa assist na lang po.
thank you very much. God bless...

Dominic Hua   (13 July 2018 10:44 AM)
Kainstal lng ng pldt tera tapos umiinit ang modem at hindi ko makausap ang costumer service da 171...pls contact me before i cut off my connection....09472985022 that my number..

MA. GISELLE   (13 July 2018 8:29 AM)
Can i pls have the landline num of PLDT Legaspi. Thank you

rosalia mejia-catchuela   (12 July 2018 3:39 PM)
our Telephone 7118831 no Dial tone

Luzviminda dela Cruz   (12 July 2018 3:17 PM)
one month na walang dial tone, yung isang number one week na . Naitawag na po namin may reference number na pero wala pa din napinta na mag repair . Goverment office pa naman kami. Need namin ang telepono pls. assist us (049) 531-20-45 at (049) 53142-71

edz   (12 July 2018 10:23 AM)
1 month na kmi walang dial tol, 3 weeks na kmi nag aantay ng technicial na pupunta sa Area wala pa din, ang internet napuputol putol at mabagal, business phone ang gmit nmin 02-5231285, sana maayos nman ang problema,

gemma   (12 July 2018 7:53 AM)
anong nangyari sa inyo pldt?almost a month na ang landline nami wala pa din response i have so many ref # na pero di yo ginagawan ng action ano b?pag sisisngil kau ang bilis nyo pede gawan na ng action to please lang paki check na po asap jopauen realty corporation burol main congressinonal road dasmarinas cavite sobra tagal na nito grabe kau

Christian Nikko Postrano   (11 July 2018 8:45 PM)
first user ako sa PLDT, walamg makasagot, wala din dial tone. pag.sisingil ng bayad agad agad kayo nandyan. please ayusin niyo na to.

JENNIFER   (11 July 2018 4:59 PM)
i would like to follow up on my application under 1038134779.

thanks

emjey   (11 July 2018 1:50 PM)
PLDT PAKIAYOS NAMAN NA LINE NG PHONE NAMIN PANG OFFICE ITO !!!! 02 714 2664 REFERENCE # 26525252 ILANG LINGGO NG WALANG DIAL TONE YAN NAGSIBAK SIBAK KAYO NG TAUHAN TAPOS ANO PARA WALA NA MAGASSIST SAMIN. IISA HINAING SA INYO NG TAONG BAYAN! WALNG KWENTA SERVICE NYO PAKIAYOS NAMAN PO!!!!!!!!!

emjey   (11 July 2018 1:46 PM)
ALMOST 3 WEEKS NA PONG WALANG DIAL TONE LANDLINE NAMIN SA OPISINA NAREPORT KO NA PO ITO 2 WEEKS AG WITH REFERENCE NUMBER 26525252 TAPOS NAG FOLLOW UP AKO SA 171 SINASABI NAKA LINE UP NA GANITO TALAGA KATAGAL? PERO PAG MANININGIL KAYO APAKA HUSAY NYO MAG CUT NG LINYA PAG D NAKABAYAD AGAD. 02 714 2664

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