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PLDT Customer Service | Hotline Phone Number

Philippine Long Distance Telephone (PLDT) Company is the largest telecommunications company in the Philippines.

Being the largest telco company is not easy to manage. But with Manny Pangilinan as the head and Chairman, PLDT strongly committed on the quality of its customer service.
So, if you have any problems with your accounts or subscription in PLDT, rest assured PLDT does all the ways it can to serve you better.

PLDT Customer Service
If you have concerns, you can call PLDT Customer Service Hotline Number:
  • 171 (toll free) - when calling through landline or SMART cellphone
For Repair Service Hotline
  • 173 (toll free) - when calling through landline
For Subscribers of Other Phone Companies
  • 8888-171 (Metro Manila callers)
  • 02-8888171 (Regional callers; regular NDD toll fees apply)
  • 02-8888171 (Globe/TM/Sun Cellular subscribers; regular CMTS fees apply)
DSL HelpDesk:
  • 172 (toll free) 24/7 - through landline
Fibr Assistance:
  • 101
Directory Assistance:
  • 187 - when calling through landline or SMART cellphone
Do you have any other concern with PLDT?

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"PLDT Customer Service | Hotline Phone Number" was written by under the Directory category. It has been read 209415 times and generated 800 comments. The article was created on and updated on 13 July 2018.
Total comments : 762
Octavino Q. Esguerra   (14 February 2019 4:05 PM)

We cannot make or receive any calls on my pldt phone with number 02 5700866 for more than two months now. Please expedite solving the problem.

Marmarie   (13 February 2019 3:25 PM)

I've been calling you customer hotline to report my fibr connection problem, it's been 2 days now but still no internet. I can't get through your hotline and just keeps on repeating the option to press. What are you going to do about this pldt? This fibr connection failure happened to me twice already without any advise from pldt. What kind of service are you doing to your subscribers???

Rosalina Mercado   (13 February 2019 7:36 AM)

Dear Customer Service,
Our PLDT landline number (02) 7807536 has no dial tone. May we request for service assistance.
Thank you.

Randy   (11 February 2019 8:22 AM)

Hi good day
I miss a call from smart/pldt last january 6,2019,im still hoping that you can call again for my application.

This is my SRN 1117291149

Thank you

Ellen   (10 February 2019 1:03 PM)

Wifi is too slow everyday

Lorraine Koo   (10 February 2019 0:58 AM)

Dear PLDT Team,

I am currently using PLDT fiber optic internet service.
I will be moving directly opposite to my new house which is 2 meters away. As they informed me at PLDT Bicutan branch I cannot transfer my account. I was ready to pay 3 months penalty to apply for a new line as without internet I am not able to move in to my new place.
It has been more than 4 weeks since I applied but no one came to install the internet. My designer is waiting for the lines so that he can close up the walls to hide the internet cables. I have to move in by next week I desperately need to have my internet connected. The name I apply under was Jenny Lou Pameron. We went down to PLDT many times to follow up but the answer is the installation is outsource. They have no idea when they will come install. This is completely unacceptable. Please Help!!!!

Robert Brian H. Restua   (07 February 2019 7:03 PM)

Account no.: 0259863198

I would like to file a formal complaint regarding the internet service we are receiving for the past two (2) weeks now. It's been On / Off usually between 0900H - 1800H everyday! We tried to contact your customer service hotline but to no avail. It's also very difficult to get in touch with your customer service personnel because the line is always busy and frequently, they put you on HOLD! I have also had a bad experience with your customer service personnel before. They took my concern regarding the VERY SLOW internet connection and said it will be scheduled for visit/checking by your service repairmen. After a week, i received a call asking me if my concern was already attended by your repairmen. I said "Not yet!". After a week, I was asked the same question. This goes on and on for about a month! I got mad on the last call I received and I was asked when is my preferred schedule so I could personally talk to the service repairmen. The schedule was set but no one came!

Last February 5, I had the chance to talk your customer service personnel. She (Sheila) asked me to change our password. The internet speed improved but only for just a day! Now, we are still experiencing the same problem!

I am hoping that my concern will be handled seriously!

As far as I can remember, I have only missed once in paying my bill. But this was just an honest mistake on our part. You can check my payment history if you like. The service we are receiving is not worth the bill I am paying for!

Do something about it!!! Do not take my complaint for granted!

Michael Tenedero   (07 February 2019 12:58 PM)

Hi PLDT, can you assist please its been months since your help center is not available I cannot talk to anyone regarding my billing concern

Errol james ocampo   (07 February 2019 12:13 PM)

Ticket number 28825488 feb 4 wala kming internet and telephone

Reason nila nag update daw cla d daw nainclude ung line namin they set up ng appointment
With technician dispatched ung status peto walang sched kung kelan ppunta mga GAGO ba kayo dispatch wala sched cnong niloloko ang sabi pa ng customer service kpag may nkita daw akong technician bigay ko daw ticket number kc wala daw clang contact sa tech ano to LOKOHAN KAHIT KELAN PLDT BULOK MAGALING LNG SA SELLING WALA KAYONG KWENTA LAHAT NG DEPT. NYU BULOK MGA PUTAAANG INAAA NYOOOO!!!!!!!! nkakastresss kayo dpat name ng company myu PLDC

Gloria Almazan   (07 February 2019 4:47 AM)

May we request for your immediate assistance for for the repair of phone please No dial tone since Dec 2018. No internet since January 2019. We've filed complaint in your Tayuman Office last January 7, 2019 with reference 28529817. Called repair service several times but no service crew visited us.

May we also request for a rebate for non use of your service.

Thank you

Killar   (06 February 2019 9:37 PM)

Mga wlang kwentang serbisyo, kahit kailan mga corrupt talaga kayo, mabuti lng kayo sa simula, netwotk nyo putol2. Sana maputulan din kayo ng ulo. Putah

wilfredo magcasi   (06 February 2019 10:28 AM)


Raju Mandhyan   (06 February 2019 8:37 AM)

It has been more than a week of ni dial tone on 028959852.


KHRISTINE ABRIO   (05 February 2019 5:45 PM)


Myra manrique   (04 February 2019 3:48 PM)

28809731 four days na kaming walang pldt ano na follow up naman wala bang kikilos para maayos ano magbabayad na sana ako ng bill tapos ganito feb 1 wala na kaming pldt follow up naman oh

joyce garga   (04 February 2019 11:14 AM)

Good Morning! I just want to know our Pldt Account Number, the agent forgot to give the account number. I badly need it now to pay our bill. Thank You! and now my telephone is cut.. it's not my fault if i din't pay.

joyce garga   (04 February 2019 11:10 AM)

Good Morning! I just want to know our Pldt Account Number, the agent forgot to give the account number. I badly need it now to pay our bill. Thank You!

Jaypee   (03 February 2019 10:58 AM)

Good Morning! I just want to know our Pldt Account Number, the agent forgot to give the account number. I badly need it now to pay our bill. Thank You!

Aries Pineda   (01 February 2019 7:53 PM)

Good Evening, My internet speed is too slow 417ms ping 5mbps download speed and 0.99mbps upload speed. Ive been calling your hotline since last week and they fixed it for the day but the problem will repeat the next day. I think you really have to send some one to fix the problem.

roger un   (31 January 2019 0:17 AM)

hi, my internet speed is to slow (1ms ping, 9.52 Mbps download, 9.53Mbps upload). my plan supposedly should have been a 200Mbps guarantee. this has been going on for quite some time now. pls send someone to check my line. email me when your people will come so can accommodate.

Gener Allan A. Espino   (30 January 2019 12:01 PM)

Here is my letter of complaint last Jan 11, 2019 sent to your email.
Until this date, January 30, I don't receive any update regarding my report. Kindly respond.

Good Day!

I am Mr. Gener Allan A. Espino, a subscriber with telephone number 02-8377830. I would like to inform you that since October 30 until now we have no dial tone due to technical problems in your line in our area. We have sent a complain and since then no one from your party has visited and inform us with the situation. No one from the company told us about the situation until your system put our phone line in a resticted status.

I have visited your customer service in Paranaque last December 28. and I was shock that we need to pay a total of one month and 9 days of your service that we were not able to use since the technical problem that happened.

Due to the need to have internet at home we have decided to get from another company and plan to terminate our subscription.

I would like to formally request that our subscirption be terminated and ask for a refund of the payment we have given since that we were not able to use our phone and internet since October 30.

Thank you and God bless!

Sincerely yours,

Mr. Gener Allan A. Espino

Ruben m. Tangca   (30 January 2019 11:27 AM)

Bat wla poh kming landline updated nman kmi ngbabayad NG bill

The World   (29 January 2019 1:02 PM)

Haven’t you even notice yet that you get a lot of complaints every single day? Aren’t you getting tired of hearing and seeing those, answering every single query of your subscriber? It’s good that you still have subsribers; but I bet you only have them since they don’t have a choice! Do you job. If the company’s job is to provide internet services, do so! It’s a waste that your God gave you brains of you cannot use it well. It’s a waste that people invent this thing and this thing if we cannot use the sole purpose of that thing. PLDT is not a decoration wherein we can say and shout to the world that “Heyy bitches, we have internet connection here from PLDT” duh!

The World   (29 January 2019 12:52 PM)

Yung wala na ngang masagap na ibang network yung area namin kundi PLDT, ganitong klaseng service pa nakukuha! Ode bigti! Kulang ba kayo sa manpower? Laki ng kinikita niyo, wala kayong pansweldo para sa IT. Walang pag asa tong kumpanya niyo! Nabubuhay kayo dahil sa mga subscribers niyong nag papa-member lang dahil walang choice! Kala ko ba politiko lang corrupt?! Politiko ba kayo? Ha?! Walamg iuunlad sarili niyong bansa sa puro pandaraya niyo! Internet nalang, ginagago niyo pa kami? Gusto din namin mag trabaho hoy! Hindi pwedeng kayo lang kikita jan sa ginagawa niyo!

Leny Flanagan   (29 January 2019 10:33 AM)


When you get a bill from PLDT on 29th January and see that the (payment) date due is 27th January... sometimes we get no bill at all and then have to sort it all out with incompetent staff. Simply not good enough!

Explanation and aplogy required.


David E Jones   (29 January 2019 1:25 AM)

I have a request for a landline to be installed which has not been done but I received a bill. Why is this?

Jheza Mae Ebrada   (26 January 2019 5:17 PM)

Kailan Ba Maaayos landline Nmin .. 1 week nakongNag Uupdate Ang Sinasabi LangNamn Echecheck Pu*** Wala man Lang Nag Aasikaso Anyare Basta Ikabit Lang Okay Na ??

Howard Enriquez   (26 January 2019 4:54 PM)

i would like to report my mother's landline. its been budted for 2 weeks now. 02-6584734

Josephine Maramba   (26 January 2019 1:57 PM)

We've been asking for assistance for our landline because we cannot use. Keypad of the aparatus is not working . Your response will be highly appreciated.

Diana   (26 January 2019 11:15 AM)

Almost every week i visit your office to complain and tell you
About my broken landline phone. Every time i go to your office
Your staff tells me that they will send someone to fix it. I understand you
Have problems now but ive been patiently waiting for 6 months already.. ,
Ive been religiously paying my bills, i never missed any payment but
i dont get anything! My land line is still not working!! I hope you can help
me with this or just cancel it, and refund all the payment i made
hope you can take a look at my
Account and prioritize. Thank you

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