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PLDT Customer Service | Hotline Phone Number

Philippine Long Distance Telephone (PLDT) Company is the largest telecommunications company in the Philippines.

Being the largest telco company is not easy to manage. But with Manny Pangilinan as the head and Chairman, PLDT strongly committed on the quality of its customer service.
So, if you have any problems with your accounts or subscription in PLDT, rest assured PLDT does all the ways it can to serve you better.

PLDT Customer Service
If you have concerns, you can call PLDT Customer Service Hotline Number:
  • 171 (toll free) - when calling through landline or SMART cellphone
For Repair Service Hotline
  • 173 (toll free) - when calling through landline
For Subscribers of Other Phone Companies
  • 8888-171 (Metro Manila callers)
  • 02-8888171 (Regional callers; regular NDD toll fees apply)
  • 02-8888171 (Globe/TM/Sun Cellular subscribers; regular CMTS fees apply)
DSL HelpDesk:
  • 172 (toll free) 24/7 - through landline
Fibr Assistance:
  • 101
Directory Assistance:
  • 187 - when calling through landline or SMART cellphone
Do you have any other concern with PLDT?

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"PLDT Customer Service | Hotline Phone Number" was written by under the Directory category. It has been read 145693 times and generated 299 comments. The article was created on and updated on 24 March 2018 .
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Total comments : 299
Maria Teresa U Talosig   (23 May 2018 7:18 PM)
I already paid may bill this month but unfortunately we cannot access our internet at home coz its not working until now. I tried on reseting but still its not working. my sister in law came to your branch but they told her to call 171 for further reports how can we call that hotline? Our telephone is not working too. and they said that just wait for the technician ni fix our internet but no one came into our house. Can please please our internet at home.

Teresa   (11 May 2018 1:35 PM)
Good afternoon! Plz help us. 088 850-3381 account name : Teresa gomez, Cagayan de Oro mis-or. Problem: telephone no signal.

florinda G MAGCUYAO   (07 May 2018 12:44 PM)

florinda G MAGCUYAO   (07 May 2018 12:42 PM)
I payed already my bill..its been two days now I DONT HAVE INTERNET AND MY LANDLINE NO DIAL TONE.....!!!

Ma. Jovy P. Legaspi   (04 May 2018 3:52 PM)
Good pm. I am from Bacoor, a subscriber of Ultera Plan. I am moving to a new house at Bella Vista Subd. Santiago, Gen. Trias. Can you transfer my existing unit and account to other place? Should I terminate the existing plan and apply for another? Need to know... ASAP. Thanks...

Wilson Sia   (02 May 2018 1:58 PM)
Reporting our pldt landline and wifi connection not working.No dial tone.Payment is up to date.Pag tinatawagan nagriring lang..pero wala kami marinig.

Plese work on your customer service hotline..seems like no ones getting through..its not working.

Please address.Thank you

Account Number 0027739601

Mai   (25 April 2018 9:30 AM)
Good day!

Reporting our PLDT landline and WIFI connection is not working!! Im from Severina KM.18 West Service Rd. And also your number 171 is not working!!

kd   (25 April 2018 9:12 AM)

Rotciv Kho   (23 April 2018 2:19 PM)
Reporting our landline having no dial tone (032) 2394400

ruth   (14 April 2018 5:02 AM)
Good day.sabi nyo mas ok ang pldt ky sa globe pero bakit no connection naman.paki ayos naman dito cagayan de oro city ang pangit ng serbesyo nyo especially dito sa citihomes.Parang nakadiscourage tu fiber optic dw pero cant connect naman?

zj   (10 April 2018 12:16 PM)
hi my home pldt landline is not working

Marny Nasalita   (07 April 2018 7:21 PM)
Good evening, please be informed that we have no internet connection since this morning, we already reset the modem but still no connection. Even our landline has problem. When I am calling our landline number , Starosa City Fire Station is the one answering the call.
Please check.
Hoping for your immediate action. Thank you.
Details of subscriber
Name: Marny Nasalita
Account Number : 0253645830

Maria Theresa Langcauon   (05 April 2018 8:49 AM)
Good Morning! From Municipality of Cuyapo, Nueva Ecija- MDRRMO
3 weeks na po yong application namin para kami kabitan kami ng internet.. Pafollow lang po. Salamat!

Jamaica Vasquez   (24 March 2018 11:03 AM)
Hi, mula nung march 5 na cut na connection namin, hindi nako nagbayad bakit may na received padin kaming bill ngayon?

Hasni Murillo   (21 March 2018 2:07 PM)
Good afternoon, please be informed that we have no internet connection since this morning, we already reset the modem but still no connection. Hoping for your immediate action. Thank you.
Details of subscriber
Name:Hasni Murillo
Account Number : 0230132135

Ma.Teresa Mendoza   (16 March 2018 6:11 AM)
Pakiverify naman yung sa amin kasi hanggang ngayon hindi p kami nakakabitan. Salamat

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Ronie Aranding   (19 February 2018 5:03 PM)
telephone number; 0322369825
subscriber name;ronie aranding
prblem:no dial tone,and internet connection
pls give time to fix,thank you and more power

jennifer paluga   (14 February 2018 7:44 AM)
concern ko lang kumidlat kagabi, pumutok ang sinasaksak na router at nabasag ang pang saksak, paano ko ito mapa rapair?
Account number: 763877434
account name: Junie y. Paluga

MILES CALOSER   (06 February 2018 3:30 PM)
Good Day !

concern ko lang po billing statement this january until now wala pa pong dumadating baka po magulat na lang ako one day di na gumagana internet laking problema sa side namin since nasa restaurant. please paki send na lang po sa email ko para mabayaran na at hindi na hassel. THANKS..

ACCOUNT NO 0245606710

Ramon B. Mejares   (23 January 2018 8:56 AM)
Good day!
Our telephone 032 3442215
Subscriber name: Elizabeth Mejares/Talamban Cebu City
Problem: No dial tone since about 3 days ago.
Please rectify!

Ramon Mejares

Charito precilla   (22 January 2018 6:35 PM)
Requesting service connection

EMIL VENTANILLA   (20 January 2018 1:10 PM)
concern ko lang bakit pag mag papadala ang pldt ng bill ang aga pero weak naman ang net. laging ma lag nag laro ng mga anak ko at mabagal kahit face book pls. naman sir / madam paki ayos naman lagi na kc nagyayari ito. ilang beses na ako tumawag. irerepair taos mga ilang araw lang balik nanaman sa ganun g problema..

Nestor Sadim   (11 January 2018 11:46 AM)
may we follow-up please our landline concern still now no connection yet. we really needed for our business. reference number is 24406786. we hope to settle our concern immediately. thanks and GOD bless...

PILARCITA DE VEYRA   (10 January 2018 11:13 PM)
I am tracing a telephone number address 02 931-5437 under the name of my relative Filomeno Allid, can you assist me, I need to visit the family here n Quezon City Manila

Wednesday Genova Closa   (09 January 2018 7:30 PM)
Good pm. Our phone has no dial tone again for almost 3 weeks and wifi is so weak. Please do something. Our reference number is 24482816. Landline number 2831972

dela cruz arnel   (08 January 2018 2:45 PM)
very weak ang pldt connection ko. bak kaya?

Sharon A.. Honor   (07 January 2018 4:58 PM)
We lost our connection yasterday, until now di pa naibalik.
Location: Purok 15, ising , Carmen, Davao del norte
Plwase paki check, we need it badly.

luduvico razo   (22 December 2017 12:25 PM)
Dear Sir/Madam,

FYI for TWO(2) MONTHS our land was disconnected

Teofila Caringal   (15 December 2017 10:41 AM)
Hello po!

I've been waiting for your action regarding our phone and wifi service,its not working almost 2 weeks na we
already reported pero wala action til now,pwede ba ma actionan ng maaga before mag Christmas?


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