In the past, you had to personally visit the PLDT office to pay your Internet or telephone bills. There is no longer a need to visit the PLDT office just to pay your bills now that online banking and mobile wallets are so prevalent. Using your computer or mobile phone, you can easily pay your PLDT bill from the comfort of your own home. You can pay your bills right away by entering the number on your PLDT account.
Each PLDT postpaid account or subscriber is given a one-of-a-kind 10-digit number known as the PLDT account number. When paying their dues or contacting customer support for account assistance, PLDT subscribers are required to provide their respective account numbers. Multiple phone numbers can make up an account number. ,'_com-medrectangle-3','ezslot_5',191,'0','0'_('div-gpt-ad-_com-medrectangle-3-0');
However, what happens if you forget or lose your PLDT account number? Keep in mind that there are a number of ways to find your PLDT account number online, so don't try to find it by searching every nook and cranny of your house. As a last resort, you can even call the PLDT hotline to inquire about your account number.
Make it a habit to write down your account number once you have finally recovered it in a secure but easily accessible location, such as a personal notebook or the note-taking app on your phone. This way, whenever you need to pay your PLDT bills or get in touch with customer service, you can quickly refer to it.
Table of ContentsCheck Your Statement of AccountCheck Your Old ReceiptsCheck Your Text MessagesLogin to Your PLDT myHome AccountLogin to the myPLDT Smart AppCall the PLDT Hotline 171Send an Email to PLDTFinal ThoughtsCheck Your Statement of AccountThe most obvious place to find your PLDT account number is your Statement of Account (SOA), also known as a billing statement. This statement is a detailed report of your account and includes your current About three weeks before the due date, your SOA is typically sent to your email address. 300,250],'_com-medrectangle-4','ezslot_6',192,'0','0'_('div-gpt-ad-_com-medrectangle-4-0');
On the SOA's upper-right side, under Billing Information, you'll find your PLDT account number, statement date, and phone number.
A password that is also your PLDT account number is sometimes used to secure your electronic billing statement. You won't be able to open your billing statement, so finding your account number is pointless. However, your account number can be found on your SOA if it is a printed statement or if it is not password-protected.
Examine Your Old Receipts You might have some old receipts lying around the house. You can search those previous receipts for your PLDT account number.
You can search your email inbox for your bills payment receipts and payment confirmation emails if you have been paying your PLDT bills online, whether through online banking or e-wallets like GCash. Your PLDT account number may be included in these electronic receipts. [336,280],'_com-box-4','ezslot_7',193,'0','0'_('div-gpt-ad-_com-box-4-0');
To locate those receipts, you can try typing ""PLDT account number"" into the search field of your email. An illustration of a UnionBank payment receipt with the PLDT account number can be found below.
Check Your Text Messages Every time you pay your PLDT postpaid bills, you'll get a text message saying that the payment went through. Your PLDT account number is typically included in these text messages.
You can find your PLDT account number by searching your text messages. Specifically, assuming that you have not yet deleted those messages. An illustration of a text message with the account number is provided below.
Login to Your PLDT myHome Account If you have previously registered for PLDT myHome, you can easily view your PLDT account number by logging into your account. You can use your PLDT myHome account to view your account information, view your billing statements, check your current balance, subscribe to add-ons, and get in touch with customer service, among other things. 300,250],'_com-banner-1','ezslot_9',194,'0','0'_('div-gpt-ad-_com-banner-1-0');
Log in to the myPLDT Smart App The mobile version of PLDT myHome is the myPLDT Smart App. You can pay your bills, subscribe to add-ons, check your balance, monitor your data usage, and more with the app. The myPLDT Smart app is available for download from Google Play or the App Store.
Simply log in to the app to view your account number if you have already added your PLDT account to myPLDT Smart.
If all else fails, you can always free-of-charge call the PLDT customer service hotline. For billing issues, the PLDT hotline is open from 9 p.m. to 6 p.m., seven days a week.
On any PLDT landline or Smart mobile phone, simply dial 171 and follow the voice instructions. Make sure you have a ballpoint pen and some paper on hand so you can write down the information the customer service representative gives you. 3336,280],'','ezslot_11',195,'0','0'_('div-gpt-ad--0');
Call (02) 888-8171 for non-PLDT and Smart subscribers, such as Globe, TM, and DITO. There may be charges for long-distance and airtime.
Send an email to PLDT If you prefer not to speak with a representative, Instead, why not send an email? To request your account number, send an email to firstname.lastname@example.org or email@example.com.
You can follow this email template by replacing the personal information with your own:
Hello, PLDT! I need my PLDT account number to pay my bills because I've forgotten it. To prove my identity, here are my personal details:,,_;
Name: Address for Juan dela Cruz: Ma. Phone Number: Clara Street, Tondo, Manila 8411-1234 A picture of my valid identification is attached. Many blessings and thanks!
Respectfully, Juan dela Cruz Before clicking the ""send"" button, be sure to include a picture or a scanned copy of your valid ID. PLDT typically responds within two to three business days and may request additional information to confirm your identity.
Final Thoughts Without your PLDT account number, you won't be able to pay your Internet bills or get help with your account. This is a crucial piece of information. As a result, you should keep your account number safe but easily accessible. When you forget or lose track of your PLDT account number, print your billing statement so you can refer to it the next time.336,280],'_com-large-mobile-banner-1','ezslot_14',197,'0','0'_('div-gpt-ad-_com-large-mobile-banner-1-0');
Contact firstname.lastname@example.org or call the toll-free hotline 171 if you have any questions or concerns about your PLDT account.
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