Palawan Pawnshop is a fast-growing and one of the top pawnshops in the Philippines. Known for its affordable and flexible bracketed loan terms, Palawan Pawnshop is the choice of those who want urgent financial need but wanted to repay their loan as soon as possible. They also offer remittance or money transfer.
They are reaching over 777 branches nationwide.
Chat a live customer service agent below.
If you have urgent and confidential concerns with Palawan Pawnshop, you can call them at their phone numbers:
09328508613 (SUN CELLULAR)
If you have any other concerns or problems (such as money transfer problems, franchising or pawning details) with Palawan Pawnshop, you can ask them in the comment below.
"Palawan Pawnshop Customer Service Chat Live Agent" was written by admin under the Business category. It has been read times and generated 115 comments. The article was created on .
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Hi Palawan. I'm really pissed off right now. I'm a "suki" of Palawan Express for years and this is the first time I have encountered this kind of issue. My father and I didn't receive any text of the transaction code from the branch where I sent out my money. So then, I sent the code to my father through text. Now, my father was about to claim the money at Kauswagan, Lanao del Norte branch but unfortunately, the personnel that time refused to give the money to him because he cannot present any text from Palawan about the transaction. Wow! Just wow. Is it my father's fault that he has not received any text from you guys? This is so ridiculious. Please let your personnel be callibrated about such things. This is so inconvenient. By the way, to the branch where I sent out my money, you guys did a great job. Kahit isang text man lang, di nyo pa nagawa.
hi good day.. meron po akong e rereklamo na employee ninyo sa palawan pawnshop. Hindi po kasi sila maayos makipag usap sa customer mga palaban pa pong makipag usap. Kelangan ko po ng pansin ninyo patungkol dito sa aking ni rereklamo. Salamat
Hi there, good eve. Im really pissed right now with your cashier or whatever you call it. Nagsulat ako ng name ng receiver ang na encode nya mali so hindi ma claim nung receiver yung pera kasi nga mali ang na encode nya! Ngaun kailangan ko pang bumalik sa branch nio para icorrect katanganhan ng empleyado nyo. Tpos ang sasabihin lng sorry. Pano yung abala na dinulot nyo? Importante yung libro na binili ko.
Can we request for a complete list of Palawan Pawnshop branches in the Philippines? The list will be used to help our customers in locating branches where the Palawan Express Padala to Bank Account service is available since I was informed that this service is not available to other Partner branches.
hi good pm nadelete po kasi sa cellphone ung message na galing palawan pwede po ba paki resend uli ung code sa number na 09193368508 ung nagpadala po si anthony alonzo 1000 pesos po pakitrack po thank you
Good afternoon. Wala po akong message na nareceive galing sa palawan. Yung auntie ko po kasi, nagpadala kanina tapos hanggang ngayon wala pa po'ng dumadating na mensahe. Pwede po ba paki resend or paki text nalang ung code number dito : 09232570257. Ung nagpadala po ay si Maricel Pejana only 1 thousand. Pakit track po, salamat.
Hello! Earlier this afternoon, around 12 noon, i've sent a money via Palawan Express. I'm from Cebu by the way and the money i've sent is for someone located at Cagayan de Oro. I was just curious because I haven't received any confirmation from Palawan Express, I checked the contact number that I had written and it was my number. Is my transaction okay now? Thanks.
Gud pm po bakit yung isang branch dito sa san pablo city laguna particular sa may A.flores st. Namimilit at nasa policy daw nila na kelangan pag kumuha ng pera 8k pataas eh automatic may insurance na ikakaltas sa kukunin sa pera..ano bang klase yun anu un kada kuha ng pera babawasan nila yung pera mo..at ang mga staff dun napaka unprofessional matataray..pag kukuha ka ng pera at pag alam nila na malaki lage sabi naka-down ang system nila. pero pag nagpadala ka sa kanila ang bilis .puro sila pakabig bwisit...
Good Evening Po. I just Wanna ask if Paano ko malalaman if nanggaling ba talaga sa Palawan yung text messages with The complete information like You may now claim blah.blah.blah. at may Transaction code pa. Wala po KASI akong Idea or Contact na May magpapadala sakin pero I received a Text messages. baka kasi Prank Lang yun.. I need your response po. thank you :)
hello po.ask ko po kumuha nang pera kaibigan ko.. ung padala na nasulat niya 6400 pero ang nabigay sa kanya 10,000 nag teller. hindi alam nang kaibigan ko baka 10,000 talaga padala sa kaniya. ngayon may tumawag sa kanya na ibalik daw ang sobra nang pera.. baka ang teller ang tumatawag ee. nagasto niya na ang pera.. sino po ang maysala. wala siya pang bayad..
Good afternoon po please resend me my transaction code.Wala po kasi akong narecieve na message..Nagsend po ako ng money kahapon at wala pa pong response until now.Zyla Jean po ako at 09101548213 po yung nakalagay na contact number ko sa transaction ko via Palawan express kahapon..please paresend po ng transaction code ko.Thank you po.
hi i just want to ask if this transaction code is valid TKV-10-31095-ZAW; because the receipt that was given to me was no computer generated; it is handwritten and i haven't receive any text message notification.
Hindi ko na claimed, ang pera na pinadala sa akin dahil mali ang text sa akin na code ng palawan pawnshop. Mag-kaiba sa resibo sa nag-padala sa akin at unang check na code galing sa palawan pawnshop error amount. Ang code naman ng nasa resibo ang binigay ko for checking error reciever naman. Hindi ko kasi makausap ang customer service ninyo on call. Walang silbi naglagay pa kayo sa mga branch ninyo ng customer service hotline kung cannot be reach naman. Malayo kasi sa kanila kaya hindi agad nabalikan ng nagpadala ang branch. Ngayon lang to nangyari sa akin, na hindi na pweding magamit ang maywallet card dahil hindi daw available. Hassle free sana, at wala akung problema dati. Ngayon, sa subrang ganda ng service ninyo wala akung masabi na maayos alin sa ngayon? Saan na ba ang Walang kuskus balungos? Walang hasol? Mabilis?
Why the PALAWAN PAWNSHOP SAN MIGUEL BOHOL BRANCH is always causing delay if i send money to my relatives.The remittance here in Malaysia used to be 10-15 minutes you can already pick-up the cash..Those attendant there are maybe doing something that can cause a bad reputation of PALAWAN PAWNSHOP..
hello please send me your email address of your branch in Tacurong City National Highway going to Buluan, I would like to send authorization letter to redeem my pawned gold in your branch. ASAP thank you very much .
I just wanna ask.. Bakit po ba kayo na rerelease nang pera galing abroad kahit na ang location nang receiver ay mali sa address na ibinigay nang sender??Hindi po ba may address kung saan dapat kukunin ng receiver ang pera? eh bakit nyo binibigay kahit sa ibang branch nya kukunin ang pera kahit alam nyo namang mali ang address?Na scam po kasi ang perang ipinadala sa akin.Himamaylan City po ang address na isinulat ng tita ko nong kunin ko na ang pera sa palawan pawnshop sabi ng teller na release na daw sa cotabato. Ang layo2 ng cotabato sa amin ei. Ni wala akong pamilya o kakilala sa cotabato. Paki sagot po Salamat.
hi Palawan, pwede po ba mag request na iseminar nyo pong mabuti ang mga agent nyo? sa mga totoong tao ng Palawan ok naman po, no problem. LBC mejo ok din ng kaunti lang, hindi palaging ok sila, minsan busangot din. pero sa mga Agent nyo tulad ng tambunting at iba pa, naku po! mga unfriendly karamihan at palagi na lang walang pondo. pahihintayin ka pa after lunch. tapos itanong mo kung after lunch ba pagbalik mo tulad ng sinabi nilang 1pm meron ka na mkukuha? hindi pa raw sure kase mag iipon pa. haha! for what waiting kung hindi nila masabing direkta na wala po kaming mapapala sa paghihintay. asan ang good service dun? pag sending money ok, take lang ng take. pag receiving ng customer pahirapan maglabas ng pera kahit meron naman talaga silang pera. magsisinungaling pa na offline. asan nga po ba talaga ang good service tulad ng nasasaad sa advertisements?
First claim ko denied kasu mali spelling ng surname ko (acceptable) then i was updated by my sender na okay na i can claim it na daw then pagdating sa panabo branch ng palawan express denied parin pinasa ako sa LBC THEN nakuha ko money. then second padala sa palawan hindi ko nakuha kasi denied daw apelyido then nagreklamo ako nangyari sa system nila bat gnayan then pinaghintay ako ng higit isang oras then naclaim ko then now May pinadala sa akin then pagclaim ko sinabi denied daw apelyido ko then yunv staff nyo napakabastos !!! Jessa DAPOSALA ilang beses na ngpabalik2 sa branch nyo puro denied parin gusto nyo yata sumikat sa PUMAPALYANG systema nyo
goodday inquire lang po ako about sa nakasanlang kuwintas po sa inyo pwede po bang magdagdag ng sanla? somewhere in paranaque ko po ito isinanla andito po ako sa caloocan...2.500 ang sangla ng kwintas ko pero 1k lang pgkasangla ko,ano po pwede kong gawin? maraming salamat
Gusto ko lang itanong kung ano ang problema ng my wallet card nyo yong visa..kailangan ko ang pera ko? .paanu ako maka withdraw?hindi ko naman kasalanan kung bakit na suspend ang card nyo ..palawan branch at gaisano market .diyan po ako nag apply
WALANG KUSKUS BALUNGOS? ANUNG NANGYARI SA SING-SING KO?! BAKIT MAY MGA SCARS NA MALALAKI?! 1100 LANG ANG HININGI KO PERO SINIRA NYU ANG ALAHAS KO? ANG TANGA TANGA NAMAN NUNG APPRAISER NYU DITO SA TAGUM CITY PIONEER BRANCH, MAY TATAK NA NGA NA K18 JAPAN GOLD PERO SINIRA PARIN ALAHAS KO? ANUNG GAGAWIN NYU NGAYUN? PUPUNTA AKO DUN MAMAYA MAGKO-COMPLAIN AKO! GALIT TALAGA AKO, KASI INIINGATAN KO TAPOS SISIRAIN NYU LANG. TRUST PA NAMAN AKO SA PAWNSHOP NYO. SUPER DISAPPOINTED TALAGA AKO! SOBRA! NAKAKASAMA NG LOOB.
Hi I have a concern regarding ur staff here in Brgy. Handumanan Bacolod City. I told my nephew to pay the 2nd grace period interest of my neck lace this afternoon. After a while my nephew came back sabi nya kulang daw yong pera na pinadala ko sa kanya. Sabi ko bakit eh 157.00 lang naman 200.00 yong pera mo.. And then I ask the date sabi June 29 ngayon so sabi ko e cancel nalang totaldui pa naman nabayaran kasi sabi ko sa july6 pa naman ung maturity niyan. After bumalik sinabi hindi na daw pewede e cancelled kc na transact na daw. Kaya sa inis pinuntahan ko kahimamaykapansanan po ako to ask them why? Sabi ko dba before nyo e go ung transaction you going to check the receipt and the money kung tama bakit nyo trinansact kulang ung pera pwede nmn e pending muna ung transaction kungk sakali man kumuha pa ng pera pangdagdag sa kulang bago e transact. At tsaka wala man lang concern na makita naman sa receipt ung date na sabihin kung lagpas na ng 1day sa grace period pwede panaman sa sunod nalang sa maturity. Kakainis talaga.
hello gud day puede po ba ninyo ako matulungan or pwede akong makakuha ng lahat ng transaction ko sa palawan remittances ko lalo napo yong mga pay out ko period of april 2015 to april 2016. Please reply,urgently needed po.God bless
HI GOOD AFTERNOON IM HILDEBRAN ABRIGO, I JUST RECIVED A TEXT THIS AFTERNOON AND THE MESSAGE WAS, MR/MS HILDEBRAN, CLAIM YOUR PEPP REMIT ASP-9-29519-ZAW AT ANY PALAWAN PAWNSHOP. THEREFORE, I JUST WANTED TO ASK THIS FROM YOUR GOOD OFFICE BECAUSE I NEVER KNOW WHO IS THE ONE SENDED THIS MONEY AND I DONT HAVE AN IDEA WHO IS THE SENDER BECAUSE NO ONE EVER TOLD ME TO SEND A MONEY IN PALAWAN THIS TIME. CAN YOU PLEASE HELP ME THIS TO SEACRH THERE IN MY NAME, HOW ITS TRUE OR WHO IS THE PERSON SENDER. THANKS A LOT AND GOD BLESS YOU
Good morning I have some concern about my pawned items worth 40,500 in Palawan Roxas oriental mindoro branch it's 1 month due (April 30, 2016) already because I thought I lost the pawned tickets but luckily I found out they i brought it here in singapore I sent the pictures to my Son to show the pawnshop to be able to pay the interests but the pawnshop rejected,,,is it not possible to pay the interest even though I'm willing to pay the penalty for lost ticket? But before I still pay interest when I lost the ticket but how come they did not allowed my Son to pay the interest and the only problem is the ticket is here with me in Singapore.. Pleases help me and I need an immediate response regarding this matter thank you
Good evening Ma'am/Sir, I have some concern and question about my necklace pawned at Palawan Guihulngan city branch. It is already due and needed to be paid immediately but unfortunately I am here in n Cebu with my family due to some circumstances I need to settle. If ever if it stays valid to pay here in Cebu than going home to Guihulngan City, Negros Oriental? Please I need your immediate response regarding this matter.
hi, i have a complain with a branch of palawan express here in mindanao ave. last friday may, 27, 2016. the cashier was embarrasing me because he wants more i.d but i already present my school i.d , but they dont do any transaction to claim my money wtf !!! can you pls. acknowledge them thant they have a poor services with a customer..
hi..is there anyway that I can get the complete address of my receiver,actually i didnt know this person personally,i just give him my trust,he try borrow money from me and i send it to palawan with his not so so complete address,because palawan is acknowledging it,right..so right now i really wnatd to have his address,anyway i still have his details with me,also the the transaction paper, im gonna be waiting for reply,if you will be needing details..
48MICHELLE EDITH U. DE LEON(19 April 2016 3:33 PM)
hi im michelle edith u. de leon and i sent 2 pcs 300 pesos each to edgardo s. de leon, a total of 600 pesos (300x2). but my father have not claimed the money because you never texted him the code and i have thrown the code receipt already since i thought you texted him the code but he never receive it,,now how can i redeem it? i know you have all the data pls. tell me now.
i need a customers complaint department! because u said walang koskos balongos pero here i am having headache i just want to redeem my pawned item yet they wont give it to my mother as i am not the pawner yet they accept the payment of my due and renew my pawned item from my mother. i will check in which part i can file a complain against palawan pawnshop
it was so displeasing when my mother cannot redeemed my pawned item since i pawned it in quezon bukidnon and am in manila now.. the thing is my mother can renew the pawned item but they cant give it to my mother. my point is, i waas not informed. and they said they cant give it to my mother when my mother has my papers and shes the one renewing it since then, and for the fact that im away.. so if i die palawan pawnshop will own my item..?
42Princess Quennie Pulido Moya(21 March 2016 10:00 AM)
Im a first timer to receive a cash here in your company .. I dont like the service of the cashier that service me yesterday march 20,2016 around 11:30 past in the morning , she insulted me thrice or more saying that my ID is imitate my ID is an employee ID .. Im disappointed with her because 3x she insulted me the amount of my transaction which is 387 pesos its ok to accept this now because its to low..she said then tell to the man beside her waering black sando and turning around a key on his hand her effort is useless if I cant process this.. what the hell is she talking about d*mn .. i feel angry a lot but I used to seek the customer hotline so I can inform you this sh*tness of that girl .. I feel sad so I dont want to have any transaction again with your company ,, im a PREGNANT woman. please keep on monitor your bullshit employees :(
the girl is assigned at JUNCTION CAINTA RIZAL nearROBINSON cainta.
I WANT TO FILE A COMPLAINTS AGAINST MS. JESSIBEL EMPEROSO OF PALAWAN PAWNSHOP DAMPA BICUTAN BRANCH (AT THE BACK OF SM BICUTAN) THIS MORNING AT AROUND 8:10AM DATED MARCH 1, 2016, I WENT TO YOUR BRANCH AT DAMPA BICUTAN AND FILLED UP MY NAME AS SENDER AND MY WIFE (LOWELA ESGUERRA) AS RECEIVER INCLUDING HER CP NUMBER, 09224966878.
BUT MS. JESSIBEL EMPEROSO OF PALAWAN PAWNSHOP DAMPA BICUTAN BRANCH CARELESSLY TYPED THE WRONG NAME & WRONG CP NUMBER SUCH AS: LOVELA ESGUERRA WITH CONTACT NUMBER 09249866878, THAT’S WHY MY WIFE & TODDLER SON HAS TO GO BACK FOR 5 TIMES AT PALAWAN PASIG COUNTRY SIDE BRANCH FROM 8AM TO 1020AM DATED MARCH 1, 2016 BECAUSE THEY CANNOT GET THE MONEY I SEND.
FOR THAT I WANT PALAWAN TO INVESTIGATE AND PUNISH MS. JESSIBEL EMPEROSO FOR STUPIDITY.
OTHERWISE, I WILL BRING THIS CASE TO COURT OR MEDIA PEOPLE. I NEED EXPLANATIONS RIGHT NOW. EMAIL ME com
one staff (girl) at palawan pawnshop calaca batangas branches is so rude.. every time i ask her for a remmitance she always told me that they have no money then last i asked money for only 8500 pesos she always told me that they have no money.. morning or afternoon..
the staff ( girl ) at palawan pawnshop calaca branch is so.rude.. every time i ask her for remmitance she always tell me that they have no money.. and then last for only 8500 pesos she told me that i need to come back tomorrow..
Hi, i just want to ask if i send a money from using your sevice, can my relatives claim the money in any branch? Or i need to provide a specific place in order for them to claim the money? Please reply thanks
I would like to ask your hotline no. of your office branch in Cebu, cause I need to follow up on my MyWallet Visa Card if its already been under my Name and not in Palawan Pawnshop. Please please do respond on my email stated above. Its really urgent cause the remittance that was deposited under my account wont reflect.
I would like to ask if there is an specific deadline for every PEPP transaction particularly on receiving/ claimant part and if there is, how many days before the transaction will be forfeited? hope to hear from you..
25Mimi Pink M. Costimiano(05 November 2015 2:04 PM)
Hi Palawan Pawnshop,
Please call the attention of your rude employee a girl who's name is not identified who doesn't know what customer service means at Bacnotan, La Union because she is ruining the good image of your remittance center.
24Mimi Pink M. Costimiano(05 November 2015 1:20 PM)
Hi Palawan Pawnshop, Good Afternoon! I just want to ask why their are times that it fails to send the notification if the money being sent is ready for claiming? What if the receipt is lost and your employee didn't give us the PEPP Remit code?
Hi, gud pm,,, i just want to know what should i do because d receiver of the money did not get it on time,,, she went on vacation and when she cme back the money and the transaction details are already not appearing on d computer,,, what is the best thing to do? Thanx
19Francis Frence Hortelano(23 October 2015 8:33 AM)
GOOD day PPS.. i am Francis a.k.a DJ Troy Tisoy of 93.3 Hug Radio "The Strongest FM station in North cebu".. i would like to ask your Good office if you are open for a Radio advertisement proposal.. If it interests you please don't hesitate to give response for us to give you further details.. Thank you so much.. Godspeed
I have sent money today at Palawan Express Tambunting BF Homes Pres. Ave Branch, and when I check the receipt the receiver Name is in correct spelled I call the cellphone of the branch but cannot be reach. I call the customer service contact number its just ringing no body answer. Please help how can I fixed this problem
HI GOOD EVENING IM EDDISON JAUDIAN, I JUST RECIVED A TEXT THIS AFTERNOON AND THE MESSAGE WAS, MR/MS EDISON, CLAIM YOUR PEPP REMIT CGH-8-1244-ZAW AT ANY PALAWAN PAWNSHOP. THEREFORE, I JUST WANTED TO ASK THIS FROM YOUR GOOD OFFICE BECAUSE I NEVER KNOW WHO IS THE ONE SENDED THIS MONEY AND I DONT HAVE AN IDEA WHO IS THE SENDER BECAUSE NO ONE EVER TOLD ME TO SEND A MONEY IN PALAWAN THIS TIME. CAN YOU PLEASE HELP ME THIS TO SEACRH THERE IN MY NAME, HOW ITS TRUE OR WHO IS THE PERSON SENDER. THANKS A LOT AND GOD BLESS YOU!
Good afternoon. I have transferred a 5,000 amount of money through your shop. But the person whom I sent it could not claim the money because I put her name on the sending form incompletely. What's the best I should do about this? Can you consider this incident? Unfortunately I already trashed the receipt but I still have the text message code in my cellphone. Is it still valid? I would be more than glad for any reply. Thank you.
youe employee has nop mannered and etiquette in service especially one of your employee in alubijid brnch misamis oriental and the guard assign in the area i waited for almost an hour because of your slow connection she just give me the form after an hour and said there is no approval on their sms i just got mad and scolded here the gurad interfere because im scolding thier employee and i said iwas not talking to you im talking to your employee beacause im complaining and beacuse i was mad i told here next time please tell your customer if you are in a rush please go to other branch.ok mam she told me i follow your suggestion but then you go away.i was shock and get mad you suppose to apologize for the inconvenience you made to cuetomer and yet you are boastfull no manners
attention palawan express management why almost of your employee has no mannered especially here in lapu lapu mactan branch a newly open here in public market, your employee namely edralin c.mission was so rude and no etiquette at all..palawan express is leading remittance center but your employee doesnt know what is good service...
To whom it may concern I send a money to my sister and she don't have any ID, and I thought that it was possible to claim haven't using a ID.. .And the teller even noted that the reciever haven't any valid ID.. the problem was she can't get the money I send to her.. .
I would like to address to you my concern regarding the bad attitude and improper reply of your staff in your Balabag Plaza Boracay Island, Malay, Aklan in the name of Shejane Teodosio. Worst customer service ever I encounter in your other branches here in Boracay Island, iloilo, and Cebu.
Hi. Palawan pawnshop is one of the leading remittance centers in our country that's why I was so disappointed and very dissatisfied and somehow offended on how the way your teller treated me. As what's stated above, we must use English language otherwise our concern will not be published, but your teller here at Palawan Station 2 boracay, near at 'd talipapa bukas told me to speak in tagalog since we are Filipino and it's in a rude way! Before that, I was asking here asking her something but she was ignoring me! How rude was that?! I'm a customer, and I deserve to be treated right!
hi good day........i just want to make clear that,how true is it that ms lovely jane gonzales is making a complain about me mr jay frank ragmac.she said that palawan will trace for dinying and lies that iam sending her a money.where can i complaint about this,im here somewere in western mindanao.
Hello, good day sir/madame, my name is Garizalde Alefante Loria and I am just using my son's Email because i don't have one. My problem is about the money sent by my wife in Malaysia thru maybank, I always have difficulty claiming it from your branch here in public market(Bonifacio St.), Tacurong City. They don' t really have any customer service here because after I have given them the form and it says invalid because my name was too long and instead of Garizalde Alefante Loria, it only shows in the computer "Garizalde Alefante Lor", they ignore me the rest of the way. Can you help me claim my money? it's from maybank malaysia, thank you, I hope you could.