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Cebu Pacific (Cebu Air, Inc.) Main Office | Telephone Number
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Cebu Air, Inc. operates Cebu Pacific, the largest airline carrier in the Philippines. It's main office is located at:


2nd Floor Doña Juanita Marquez Lim Building
Osmeña Blvd., Cebu City


Cebu Pacific can be contacted at the following telephone numbers:

  • (02) 802-7000
  • (032) 230-8888
  • (02) 702-0888
Do you have any concerns or problems with Cebu Pacific? Just post them in the comments below.

Use English language when posting comments. Non-english language will not be published. Don't spam. Don't use offensive language. Write as if talking to a good friend. No textspeak please. (Examples of textspeaks to avoid are plz (for please), u (for you), ty (for thank you), gud, (for good), nyt (for night), etc.)
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Total comments: 911 2 3 ... 6 7 »
91 camilo requierme jr   (25-April-2015 1:15 AM)
Hi maam/sir, just wanna ask if your company is hiring for OJT this coming June? Im an IT student. I have to accomplish 500 hours for our OJT. Please email me. Thank you and God Bless!
(requiermecamilo20@yahoo.com)- my yahoo account

90 Fejilyn Dacquel Esteban   (23-April-2015 2:57 PM)
Sir/Ma'am,How to know the promo code ?from manila to Riyadh K.S.A

Thank you
Fejilyn D.Esteban
09325679414

89 Leah Walker   (13-April-2015 1:12 AM)
Hi! I am trying to book a round-trip ticket online but there was an error that I wasn't able to purchase the tickets. Should I call to book a flight? Thanks!

88 RODIL SABINO SANTIAGO   (07-April-2015 3:20 PM)
Good Morning,

Hi,I RODIL SANTIAGO membership number 1000644250. I try many times to call to manage my booking because i have a mistake key in the correct spelling of my friends name. please help to correct the spelling of his name. On the booking ticket is MARK DOMINIC OMOROSO .. the correct is MARK DOMINIC AMOROSO. Confirmation number TI1W2B. I hope for your response on my email. I am calling from Malaysia and I was not able to talk any costumer service because no one answer the line .

Thank you very much,
Rodil Santiago
+601119111479
Membership number : 1000644250

87 Marjorie ann Samson   (06-April-2015 3:00 PM)
Hi, good day..I would like to ask if I could rebook my flight coz last Friday which happen to be Holy Week i was supposed to board but some problem occurred when I was at the airport that's why I didn't make it to my scheduled flight.
Can I just rebook it?

86 Tayan Qo Raubaya   (13-December-2014 10:22 AM)
GoodmOring Sir/Maam.

I Aida sambulawan.ijust want to aSk abOut mY TicKet that i bOoked On December 08,2014,i used to travel on December 18 2014 & Most get the Returned ticket on Dec.25 2014.but i Didnt Tecieve the ConfirmitiOn # Or the Refference #..pls i need ur RepLy soOon.thank U.

85 Tayan Qo Raubaya   (13-December-2014 10:16 AM)
Goodmorning Sir/Maan Im Aida SambuLawan WhO Want tO ReqUest To Sent me Back My RefferenCe oF Our Booked few Days ago,,pLs Maam/Sir i ReaLy Need tO knOw it.thanK U.

84 Carole See   (25-November-2014 8:04 AM)
hi! i am WAITING for the response of the call revalidation from the head office (according to ofelia). I was told 24-48 hrs. Since Thursday, I expected Saturday for a response. Nothing. Today Tuesday I spoke to John employee ID 0314 and was told - no feedback yet from the head office. He told me to call after 5 hours. Please know TOMORROW (Nov 26) is our flight 5J 345 booking reference DDRQTK and I just want to make sure the call was listened to because the first agent FAILED to give me the information that we can re route the trip if your company cancelled the flight due to aircraft maintenance. I called your number today, stayed on the line to wait for an assistance but it just kept ringing and was disconnected. If you respond to my email carl_alsee@yahoo.com or give me a call as this is URGENT at 404 035. Thank you.

83 Arbies Favorites   (10-September-2014 6:27 AM)
HI!good am! i want to ask if my ticket is refundable. I purchase it last Sept. 5, 2014. I was supposed to travel to Singapore last night (5J 547) Sept. 9 at 1955H and got a return ticket to Cebu on Sept. 12 0400H (5J 548) but i wasn't able to board the flight last nyt. I just want to ask if can i ask a refund for my return ticket?

Thank you!

82 armando cacayorin   (18-June-2014 10:55 AM)
Hi Good Day! I would like to ask in your good office, a certification in lieu of my boarding pass which was misplaced. For attachment purposes for my liquidation with the phil. government.

details of flight:
Davao - Manila - flight # 5J 962 - Dep: Sat 12 April 2014, 0550H (5:50AM) - Francisco Bangoy International Airport Manila - Davao - flight # 5J 8975 - Dep: Sun 20 April 2014, 0550H (11:10AM) - Ninoy Aquino International Airport

Thank you very much and more power!

81 manolite t. aves   (20-May-2014 2:18 PM)
Hi Good Day! I would like to ask in your good office, a certification in lieu of my boarding pass which was misplaced. For attachment purposes.

details of flight:
Cebu Bacolod - flight # 5J 124 - Dep: Mon 05 May 2014, 0550H (5:50AM) - Mactan Cebu International Airport

Thank you very much and more power

80 Madelyn Denura   (02-May-2014 3:50 PM)
Hi gud afternoon! I want to know how much is your rebooking fee. My flight is on Sunday, May 4 ,2014 at 4:30 am Cebumto Manila. And be back on May 6, 2:30 pm Manila to Cebu. I want to re schedule it on june 9 , 6am ana june 10 , 6pm the same route. Yhank you

79 Madelyn Denura   (02-May-2014 3:18 PM)
Hi I would like to ask how much is the rebooking fee. Tnx

78 B.Johnson   (28-April-2014 3:38 PM)
To Mr Ivan Henry Gaw -re medacase/C9CVMJ -Due to life threatening diving accident which required my wife to be transported from Dumagete to the Hyperbaric chamber at the military hospital in Cebu in the middle of the night (5 hour trip), we were not able connect with our Cebu Pacific flight on April 8. We contacted Cebu Pacific well before the flight to cancel it. They told us what we thought was all the information that was required to support our claim for a refund of the portion of our flight from Dumagette to Manila. After 3 days of treatment, we were given various forms by the Hyberbaric Chamber personel which CONTAINED EVERYTHING that Cebu Pacific needed to support our claim. This was all forwarded to Cebu Pacific. Now that we are 10,000 miles away (northern Canada) from the Philippines, we are told by Cebu Pacific "service" ? desk that the information is not on the right form (a medical certificate) and therefore is invalid. The personnel (including the supervisor, Mitch Magtibay) handling these medacases have no basic medical education to even partially understand the issues being considered. THIS IS UNBELIEVABLE! With all the nurses that exist in the Philippines, there is no excuse not to have at least one as a supervisor. The present personnel assume that since the information is not exactly in the format that they demand, then it doesn't exist, and thus you have no valid reason for getting a refund. I do not understand how a company can continue to do business with such blind bureaucratic procedures. It will certainly never succeed on the international market by treating its customers like this. I will be more than happy to relay my feelings about Cebu Pacific to the many Philippine workers here in Canada, who are my good friends.

77 suzuki cecilia,,   (15-April-2014 7:45 PM)
regarding to change of name i will send letter of authorization for name change, xerox copy of passport change name of a , suzuki to akari suzuki,,

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