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Good Day Sir/ Ma'am. Please help us find the missing luggage and Wheel chair of my family. Since August 31, 20017. My uncle Valentin Austria JR. is a Renal Failure Patient and he need the wheel chair as soon as posible.
LOST: Luggage 2pcs 1Brown and 1 Black, Wheel chair (blue checkered) NISSIN Brand. HongKong to Manila/Manila to HongKong. Carrier Bag Tag: 5J287294 Flight# 5J108
Passenger Name: Valentine Austria Jr., Hazel B. Bautista, Rachel Abigail Austria, Val Paul Gabriel Austria Ref# RE2P7D
Kindly Please Contact us for your feed back. Wilson Cuadra Tel# 478-8541 Cellphone # 09175836033
Hello, I just made my boooking with your office, my official receipt is OR NO 30904113 - Transaction ID 152007362 and the confirmation Number KBHJ4J. Please can you send an email with our dates for the flights because I coud not print an e-ticket, I only have the official receipt. Thanks vry much, waiting for your answer
Hi good day!!!asko ko lang po kung possible po ba ako makakuha ng ticket para sa anak sa mismong airport..2 yrs old lang po sya kaya kahit po wala ng seats available ok lang.i think kasi hindi na sya available online if meron man sobrang mahal na.possible ba mabilhan ko sya before flight on may 6,9:35 am.thanks
Good day Maam/Sir, nagbook po ako ng ticket davao-cebu for 5 person,,may 19,2017 8:25 am depart po ang flight,,suddenly i've got an email that our flight was re schedule to 5:15pm..hindi po kasi pwd na yang oras na yan po kasi my biyahe po kami papuntang leyte on that time po pwd po ba mas earlier po ...kagabi ko lang po kasi nabasa email ko...salamat po.
Re: MR. SANTOS ALLAN MICHAEL MESINA To whom it may concern,
May this letter find you in good spirits.
We are sending you this letter to request for your kind assistance regarding MR. SANTOS ALLAN MICHAEL MESINA. whom we learned as your employee of CEBU AIR INC as EMPLOYEE, of your company, Kindly advise the above-mentioned employee to call our office regarding important LEGAL MATTER.
We look forward to your favorable response and will appreciate whatever assistance you may give pertaining to our request. You may reach us through the following telephone numbers: (+63)9177070189, (+632)6176148, or you may send us an email at email@example.com upon receipt of this letter and look for our Legal Officer PATRICK CRUZ for any information of the said subject.
Thank you and MORE POWER!
PATRICK CRUZ TELAN HIPE FLORES TELAN & ASSOCIATES Telan Bldg. 81 West Capitol Drive, Kapitolyo Pasig City Philippines Globe No: 09563883847 Smart No: 09426720478 Direct Line: (02)9386342
AHi.I have a concern regarding my sisters baggage.She went to Kuwait last Feb 9 she have a hand carry and 15kilos baggage with her.But when she was in kuwait already her 15kilos baggage was lost . The cebu pacific airline told her to wait after 26 days.. but guess what until now she doesnt receive antything or any updates from ur company.What should we do now? Thanks
Hi.I have a concern regarding my sisters baggage.She went to Kuwait last Feb 9 she have a hand carry and 15kilos baggage with her.But when she was in kuwait already her 15kilos baggage was lost . The cebu pacific airline told her to wait after 26 days.. but guest what until now she doesnt receive antything or any updates from ur company.What should we do now? Thanks
I have book my flight manila to incheon vise versa on may 14 to 18 ,2017.but the agent i talked with last feb 28 made an error with my name my husband name and email address.name is jade lim but agent spell jadelyn lim.and husband she spell jeffry but suppose to be jeffrey lim.email is firstname.lastname@example.org rt one is email@example.com also gve my getgo number but she didnt put it.another agent put it and correct name of husband and email.but my name still waiting no correction.i have been waiting for 3 days.no result yet.when ever i call cebu pacific same answer no result.and its long distance when i call.i expect a faster result not to take long.
Good eve,,i just want to know how can i open my booking reference number, i tried to open how many times because i want to add baggage,,but i cant open it,,my friend manage to booked my ticket last November 8, 2016,.my flight is on february 26..,i hope you can help me regarding this matter..thank you
Good day, I just recieve the reciept at my email. thank you very much. I have a question. currently I lost my School valid I.D, can I show/bring my NBI instead? it's still valid. I hope you can help me with my concern. thank you
Good afternoon, I would like to inquire for a email add and locatuon address Of your company where I can send directly my resume appying for your job hiring at Cebu Pacific Davao City as Sales Executive (Cargo Sales)..
I am calling for an hour to your main line but nobody answering. I just want to correct the surname that was mispelled in the ticket. Instead of Sabilul it wasbdine as Salilul. Reference no. DGHE2U. I booked it this morning , kindly correct it.
I booked a ticket and paid it through alipay. Money was deducted from my account but no email confirmation. So i tried to rebook the ticket and see if my name is still there...but to my surprise my booking was gone...please help me with this problem...my reference number in alipay is QDPUFD-134610808...I hope i did not loose my money...please tell me what to do...
May I inquire please? My e-ticket was booked as MULLER BATO HONORIO, but the correct sequence should be MULLER HONORIO BATO, will it not cause any trouble on my flight date? Thank you. I need an immediate response please?
Good day! I already booked a flight from Dipolog to Manila on Jan. 16, 2016. But i want to rebook it to Jan. 14, 2016, do you have any branch or office nearest in our place where i can rebook my ticket? By the way, i live in Misamis Occidental. Thank you for concern.
Ref. Number FCVQFQ I got the confirmation, however, the dates. were wrong! It should be : Depature from Mainila, Jan. 20 and Depature from Singapore is Jan. 29, 2016. We are still in Singapore Cruise on Jan. 28, 2016.
Good day! We would like to add an extra 40 kilos baggage, each 20 kilos to the confirmed tickets international.. We checked it online but it didnt works. Is there any contact numbers or websites to manage the baggage add ons? thanks! Be very grateful for your answers.. please send answers to my email.
P.S: the said flight was on aUGUST 22,2015 THIS COMING SATURDAY.. THANKS!
good day cebu pacific/ i have problem now about my booking. online not successful. decline my payments. now i have report to my bank because they deduct the money from my bank. now my bank ask a letter of cancellation to prove cebu pacific decline my payments. so now i hope you help me of this problem i dont know where i go to get this cancelation letter, please i need your feedback cebu pacific..laziel
I would like to update my luggage purchase but the website is down. I purchased extra 20kg but I want to change it to 30kg each passenger.Also, do I get a free check-in luggage with my ticket and what the luggage weight? Thank you.
Cebu Pacific is inefficient most of the time. Worsts experience ever is when the flight was delayed for 7 hours. We should depart at around 4:20 in the morning but unluckily, we depart at around 11:00 in the morning; its happened last December 28,2014. We stayed there doing nothing AND hoping that the management will do something about the problem. To compensate,free flights were given to every passenger. But then availing this free flight seems to be very impossible. Why is this so? Do we really need to talk to several Customer Service Representative to enlighten us about the policies, rules and other things that we should know about it? Do we have to spend a lot of effort and time just to tell your representatives the same information OVER AND OVER again, and receive the same response from them? Any improvement regarding the concerned matter will be much appreciated. If its a form of compensating your customers then why do something about it that would lessen the hassle on the part of your end customers? If you intend to keep loyal customers PLEASE, PLEASE, PLEASE make sure everyone in your team knows what they are doing and what they should do to please the passengers.
Hello I would like to ask what should I do because I book my cousin but due to graphical error I got mistake her real name is Maria Russel Parreno but in ticket I encode Maria Russel Parre what should I will do .
Hi maam/sir, just wanna ask if your company is hiring for OJT this coming June? Im an IT student. I have to accomplish 500 hours for our OJT. Please email me. Thank you and God Bless! (firstname.lastname@example.org)- my yahoo account
Hi,I RODIL SANTIAGO membership number 1000644250. I try many times to call to manage my booking because i have a mistake key in the correct spelling of my friends name. please help to correct the spelling of his name. On the booking ticket is MARK DOMINIC OMOROSO .. the correct is MARK DOMINIC AMOROSO. Confirmation number TI1W2B. I hope for your response on my email. I am calling from Malaysia and I was not able to talk any costumer service because no one answer the line .
Thank you very much, Rodil Santiago +601119111479 Membership number : 1000644250
Hi, good day..I would like to ask if I could rebook my flight coz last Friday which happen to be Holy Week i was supposed to board but some problem occurred when I was at the airport that's why I didn't make it to my scheduled flight. Can I just rebook it?
I Aida sambulawan.ijust want to aSk abOut mY TicKet that i bOoked On December 08,2014,i used to travel on December 18 2014 & Most get the Returned ticket on Dec.25 2014.but i Didnt Tecieve the ConfirmitiOn # Or the Refference #..pls i need ur RepLy soOon.thank U.
hi! i am WAITING for the response of the call revalidation from the head office (according to ofelia). I was told 24-48 hrs. Since Thursday, I expected Saturday for a response. Nothing. Today Tuesday I spoke to John employee ID 0314 and was told - no feedback yet from the head office. He told me to call after 5 hours. Please know TOMORROW (Nov 26) is our flight 5J 345 booking reference DDRQTK and I just want to make sure the call was listened to because the first agent FAILED to give me the information that we can re route the trip if your company cancelled the flight due to aircraft maintenance. I called your number today, stayed on the line to wait for an assistance but it just kept ringing and was disconnected. If you respond to my email email@example.com or give me a call as this is URGENT at 404 035. Thank you.
HI!good am! i want to ask if my ticket is refundable. I purchase it last Sept. 5, 2014. I was supposed to travel to Singapore last night (5J 547) Sept. 9 at 1955H and got a return ticket to Cebu on Sept. 12 0400H (5J 548) but i wasn't able to board the flight last nyt. I just want to ask if can i ask a refund for my return ticket?
Hi gud afternoon! I want to know how much is your rebooking fee. My flight is on Sunday, May 4 ,2014 at 4:30 am Cebumto Manila. And be back on May 6, 2:30 pm Manila to Cebu. I want to re schedule it on june 9 , 6am ana june 10 , 6pm the same route. Yhank you
To Mr Ivan Henry Gaw -re medacase/C9CVMJ -Due to life threatening diving accident which required my wife to be transported from Dumagete to the Hyperbaric chamber at the military hospital in Cebu in the middle of the night (5 hour trip), we were not able connect with our Cebu Pacific flight on April 8. We contacted Cebu Pacific well before the flight to cancel it. They told us what we thought was all the information that was required to support our claim for a refund of the portion of our flight from Dumagette to Manila. After 3 days of treatment, we were given various forms by the Hyberbaric Chamber personel which CONTAINED EVERYTHING that Cebu Pacific needed to support our claim. This was all forwarded to Cebu Pacific. Now that we are 10,000 miles away (northern Canada) from the Philippines, we are told by Cebu Pacific "service" ? desk that the information is not on the right form (a medical certificate) and therefore is invalid. The personnel (including the supervisor, Mitch Magtibay) handling these medacases have no basic medical education to even partially understand the issues being considered. THIS IS UNBELIEVABLE! With all the nurses that exist in the Philippines, there is no excuse not to have at least one as a supervisor. The present personnel assume that since the information is not exactly in the format that they demand, then it doesn't exist, and thus you have no valid reason for getting a refund. I do not understand how a company can continue to do business with such blind bureaucratic procedures. It will certainly never succeed on the international market by treating its customers like this. I will be more than happy to relay my feelings about Cebu Pacific to the many Philippine workers here in Canada, who are my good friends.
hi! good day this is ria form nueva ecija i have my aunts ticket and her departeure time and date is march 30 2014 at around 3:40 pm manila to iloilo and her name is teresita yap.can i ask if we can rebook the ticket because my aunt wants to go in iloilo early than march 30 . the booking reference is HGJPUE thanks so much kindly contact me in my number its 0932 394 5115 thanks so much. God bless
Sir/Madam, I book the ticket March 29 going to Iloilo and my employer cancel my flight one way going to Iloilo and they said I can refund that amount but how could I refund that because the email address that my employer written is wrong. I book thru online and my correct email is firstname.lastname@example.org and Here's my booking reference JFJM3E. It's is possible that can I refund that amount?
Good Day! can i change the surname of 1 of the guest i have booked last monday Feb. 17, 2014? The name of guest # 5 is Florence Solomon, change to Florence Lemoncito coz I was informed that she has not yet changed her status. Her identification card still bear the name of Florence Lemoncito(maiden name).Please I want your reply if you can help me! Their flight scheduled Feb. 26, 2013. Thank you very much.
good pm..i cant view my etenirary through manage booking... i purchace through online and i paid through lbc feb.04, 2014 polomolok... pls check passengers name reuben dayata olivo flight sched feb.11 2014 manila to gensan...
magtatanong lang po sana tungkol sa pag check-in kasi flight ko sa sunday sa taiwan ngun my nabasa ako sa likod ng ticket na pag check-in kailangan daw ng photo id para sa pag check in at kung ano ang nakalagay sa id eh un din daw po dapat ang nakalagay sa ticket ngun po ang tanong ko puidi na po ba ung passport as photo ID WALA NA PO BANG IBANG HIHINGIIN?
gudam. how can i get a copy of my boarding pass nwala po kc kilangan ko po s liquidation ng ofc namin.my flight fronm manila to cebu last dec 8, 2013 345am. and dec 14, 2013, 745pm going back to manila.ty
I am requesting to send thru the email stated above about my ticket information .My flight from Bacolod to Manila on December 19,2013. You send the information before to email@example.com. but we cannot open it because there was a problem with the email..I hope you reply as soon as posible..Thank you and God Bless
I am requesting that I be issued a certification attesting to the fact that I actually boarded your aircraft on February 06, 2013 (Manila-Bacolod) and on February 10, 2013 (Bacolod-Manila). I am in need of this certification in lieu of the boarding passes (which I inadvertently and irretrievably lost), they being requirements for the reimbursement of my travel expense. The booking reference is R5DM4F.
I am more than hopeful of your prompt and favorable response to my request.
HONESTO O. CAMINO, RN Assistant Campus Director Polytechnic University of the Philippines Mulanay Campus-General Luna Annex General Luna 4310 Quezon Prov. 09288548661
have booked a ticket with a confirmation number 0112-1300-2530-82 bound for hongkong-Cebu and Cebu-Hongkong on January 18, 2014 and February 16, 2014 last November 30, 2013. I asked my sister to pay it at BDO but it was holiday so she was not able to do it on that day. she went back today December 1,2013 but the bank did not accept her payment since they thought it has expired. I tried booking a new one this day but it says I have a duplicate booking, knowing that a booking expires exactly 11:59 in the evening as stated in your policy, my question is why you were not able to cancel my first booking since, it has exceeded the time frame? My problem now is I can't book a new one it always pops up i have a duplicate bookings...I tried contacting the numbers at your office in Cebu but nobody answers. So now how can i solve this one? I am catching a flight date because i have an important matter to do on that day i want to go home. Thank you. I hope to hear from you the soonest possible.
I would like to request for a certification that I actually boarded your aircraft enroute from Manila to bacolod City and vice-versa. I am in need of this certification in lieu of the actual boarding passes (which I irretrievably lost) bcause I am reimbursing the cost of the plane tickets. My agency will NOT reimburse my plane tickets without your certification. Please find below the details of my itinerary:
Manila to Bacolod 5J 473 Wed 06 Feb 2013, 0455H Ninoy Aquino International Airport Terminal 3 Wed 06 Feb 2013, 0600H New Bacolod Silay Airport
Bacolod to Manila 5J 480 Sun 10 Feb 2013, 1905H New Bacolod Silay Airport Sun 10 Feb 2013, 2010H Ninoy Aquino International Airport Terminal 3
The Booking Reference is: R5DM4F Status:Confirmed
I will highly appreciate your prompt action to my request.
Thank you and best regards.
HONESTO O. CAMINO Polytechnic University of the Philippines'Mulanay campus-General luna Annex General Luna 4310 Quezon Prov email: firstname.lastname@example.org
good morning sir/madam we would like to ask and inquire on who we can talk to for us to be a part of your company and would like to be one of your domestic sales office at our place..Here is my contact number 09167755561..If we can personally talk to one of your representatives and set up a meeting for this regard as soon as possible..I hope you could have a reply from your good office..THank you so much and God bless you:)..WE would like to be a general sales agent
greetings of peace. im mark anthony soriano, a student. im having my case study and your company is the one that i choose as my subject and i just want to ask if what is the major problem of the cebu air inc today. i hope you can help me with this. and i promise that any information you will be given to me, will not be publicize. im take full responsibility of this. please if you spare time email me at email@example.com. thank you.
ma'am/sir may i ask your good office if how can we correct the wrong spelling of my friends family name in his ticket that we purchase online early this morning? thanks and we are hoping for your concern....
complain on poor customer service, have called SIN customer hotline, because my booking has been cancelled automatically because of bank problem, upon calling the bank, authorization to proceed was given to Cebu pacific, they also don’t know why Cebu pacific cancelled my booking. To ask for further details on my cancelled booking i call sin hotline this afternoon,16.08.13, bet 12-12.30 pm, so disappointed on how the customer service handle my inquiries, her name is SAM. I’m still explaining and telling her on what happen, but she keeps on saying, we cannot do anything already, you cannot retrieve the booking, it’s a bank problem, just call them then book your ticket again, if your money was hold by the bank, wait until they will give it back to your account, because Cebu pacific cancelled it already, saying those words as if it was nothing, no sympathy and care, just forget and back to the usual process, totally disappoints me. While I was explaining again, she interrupt me, I say can you just listen to me first, as I have spoken with bank customer service already, they say authorization was given to Cebu pacific on the night of booking , she reply, I’m the one who cannot say anything already, because you keep on talking. I said on a firm voice, just listen first, she keep quiet, and let me talk, and I never heard any sound after, as if I’m talking to air, it’s very rude, if you really care to your customer you can response without interrupting, you can at least say that you do understand, but I never received such as answers. After I finish talking, don’t know if you really listen, you can still ask me, in a very sarcastic voice, CAN I TALK NOW? SAM, of Cebu pacific, I never tell you not to talk, what I am saying is to listen to me first, what an impolite question from you, with a sarcastic voice some more, of course you can talk because you were hired to give good customer service, but you failed on that, you must go proper training on how to handle customers. Don’t just say no, you cannot help, nothing to do but to do booking again, call the bank, as if i never exert any effort at all. Im so unhappy on the outcome of my booking, and talking to customer service officer like SAM, who doesn’t care at all makes me angry some more. If you cannot help on retrieving the booking, just help on consoling your costumer SAM, don’t give them an answer or an impression that, things happen so be it, your unlucky, we cannot do much attitude. I do exert effort in calling Cebu pacific and the bank to know exactly what happen; hope to get the same effort on Cebu pacific side. But SAM really failed on that. Until next week bank will hold my money, waiting for Cebu pacific to collect, but definitely it will not happen, as booking was cancelled. As for SAM, a customer service heart was not on you, so sad that you belong to Cebu pacific. Hope to receive an action on this Cebu pacific team. Thanks, Bel from Singapore.
How many tmes ive cntct ur ofce n manla.but until now no fed bck rgrdng our bgage wat d use of ol d nformation i gave espicially my cntrct numbr.966540690588;im so impatient already.one mnth and 6days waitng my bgage.
My flyt july 05 2013 cebu to hk flyt 5j240 bokng rfnce vg8kwh .we askd ur staf at hk to trnsfer our bgage for our nxt flyt.he gve us form to filled up.bv until we didt get our agage.wer s our bgage.it been a long tme we wait?hoping for ur possble rspnd.tnx
good afternoon I would like to ask how much the plane ticket round trip 2person adult from Cebu going to manila help me please I want to know how much,, or can u call this tel number,, 416-4859 or send me in my email, firstname.lastname@example.org
Hi Good day can i ask if what i need to do for having a booking to bacolod from here to manila because i call at your office no one can answer's the telephone so please can you tell me just call me 825-9149 thank you..)
S8GY2Z for Clark-Macau flight Dear Sirs: It has been over 3 weeks and still I have no response from you concerning my complaint. If I felt that your action was justified, I would not pursue this, but this is NOT the case as I have previously stated. I am growing impatient and ask that you settle this ASAP to avoid further action on my part.
Hi... I have an inquiry with regards to my sister and brother in law namely: CASAMELA C SEDIC and BAMMY PAMALOY flight date june 9 2013 manila to cotabato.I booked them by myself through my credit card but they were not able to recieve the confirmation emaill and i was not able to copy the confirmation number..can u send me the email of their ticket again? Ive been sending this since last week on your email address but it has been sent me back which says that its an UNDELIVERABLE EMAIL..
I hope to received a reply regarding this concern through my email address email@example.com
Good Day! I have a booking (ref) LYMI4D; Davao to Cagayan de Oro on June 9, 2013. I booked it assuming that the flight is 0755H (morning flight from davao), i received an advisory that the flight was rescheduled to o855PM (afternoon flight. My problem is that we will be arriving Cagayan de oro past 8:00pm na...it will take us 2 more hours to reach our destination and this will be a very risky trip to us. Can i rebook it to saturday (but retain the same amount)? Thank you.
I would like to avail the piso Fair as your promo, but I do not know the promotinal code...Can I get it from you now so I can still avail it now...tnx! I am already a member but this will be my first time to buy ticket on-line. I used to buy it thru agent...tnx and waiting for your ASAP reply...
i would just like to ask regarding the flight i have chosen yesterday.. the booking was confirmed and i had my email address, i wasnt able to print the details because i thought you would send the details at my email anyways... i've checked my email and it wasnt their.. the flight was scheduled april 21, sunday, paid via bancnet online... the name of the passenger was Roger Ric Broce Paciones.. thank you.. please reply..ASAP!
I'll just want to ask what are we going to do.My tita had a flight yesterday April 3,2012 from Cagayan de Oro-Manila and she and her daughter has a connecting flight to New York.The problem is the flight was to manila was cancelled at the cebu pacific did not informed ahead of time, so what happen now the flight of my tita to New York was move and she paid 800 US dollar for the re-booking fee when in fact its not her fault.Cebu Pacific should find a way that my tita can fly to manila for her connecting flight.Even if she talk to manager at Lumbia airport Cagayan de Oro but still they did not listen.Please help us regarding this or else our lawyer will be the one to talk to you.Tnx.
Good Day Cebu Pacific,, Gusto ko po sana malaman bakit po hanggang ngayon hindi niyo pa nasend sa email q ang ticket na binayaran q last march 8, 2013 aq nagbayad,, pwede sana pa send sa email q as soon as possible kc alis na nyan sa april 20, 2013.. plss po bigyan nyo ng maayos na feedback ang mga pasahero nyo,, tnx i will wait your reply in my email
please naman po paki response....san na po ung bago kung etinerary reciept...kla ko e send nyo sa email ko....nag pa rebook po kasi aku sa flight ko tapos nag byad po aku ng rebooking fee sa metrobank...please po,,,
good day sir?madame just asking kung ung flight na hindi ko nasakyan pwede ko ba ma irebook agad ano kc hindi ko napansin ung flight time akala ko kc alas 3:10 ng hapon kaso alas 3 pala ng madaling araw san po ako pwede mag tanong para naman maka lipad ako sa manila agad kasi sayang ung binayad ko na 2,251.16. saan po ako pwede lumapit para maibook ko ulit ung ticket ko.
good day i have a ticket via reservation online and was paid through credit card..but when i check in it says that my ticket was on hold and there is a balance..what happen?that it says status confirmed...and now i check in then i was able to pay again with the same amount...can you make any action for this?thank you..
My Lolo just passed away Last jan. 28,2013 but he was booked before that date. I would like to know if that would have a refund. And if so, how's the procedure to process that refund? hoping for your immediate response. Thank you and god bless!
26Kristine May Q. Marquez(27 February 2013 2:23 PM)
I am currently looking for any contact number from your HR team. Because I received an email via jobstreet for applying online for cabin crew. I am from Manila, yet the email said I need to go Freezone Clark for the interview and screening. I am not really sure why but I asked my friend who is currently working in your company and she said she's not sure because what she know and base from her she went in the main Manila Office, i think it's in naia. So please help me clear this out or rather can you give me any HR contact number so that I can ask. :(
I am trying to contact your Hong Kong office but there is no answer or I get cut off. All e- mails get returned . What is going on with this company. I urgently need to speak to someone about a ticket I have bought and paid for
Hello po, Please I need your help. I'm here in Abudhabi UAE now, I rebook my ticket online here about 3pm UAE time, tapos ang payment center ko ay BDO s pinas. Nkalimutan ko nga gabi n pla dun sa pinas, so di n pwd mbyaran ng sister ko yung amount. May problem now is, confirm with amount due ang status ko s cebu pacific website,gusto ko byaran but I cant find any option pra mbyaran ko.
do u offer a total package flying from Manila to Kalibo then transportation to Boracay if so whats the pricing on dat round trip $$$$ ????? Depart MNL on April Sunday 28th for one day then depart Boracay Monday the 29th back to Kalibo then Manila
Hi po! My concern is that I wrote an incorrect email address on my booking reservation. Which means I was not able to print out the itenerary yet. I'm really troubled and I dont know what to do. May I just give you my correct email address and resend the itenerary? here's my -eadd: firstname.lastname@example.org
hope you could response immediately on my concern. THANK YOU!
This is Ms. Annie Canoy Tangpos of the Department of Labor and Employment CARAGA Regional Office, Butuan City. I would like to make an appeal to convert the amount I paid for booking to a TRAVEL FUND. Below are the scenarios which I related to your customer assistant Sarah in Manila during a call this morning (at around 9:30):
- I revisited my emails to print my itinerary for my Butuan-Cebu, Cebu-Butuan flights on December 15 and 17 respectively. I was shocked to find out that I had a DOUBLE BOOKING which means I paid twice for the same travel with the same passengers, the same date and the same plane. I really forgot that I already booked for a one way travel on January 20, 2012. Maybe because of the months which already lapsed and the many bookings I administered for my family members, I missed flight details.
- I booked for a Butuan-Cebu flight with conformation number HFV8YR on January 20, 2012 for guests JOHN RITCHE A. TANGPOS, ANNIE C. TANGPOS, DARREN DANIEL C. TANGPOS and DAVE DUDLEY C. TANGPOS. Thru BDO, I paid the amount P1,774.08.
- Supposedly, I just needed to have our Cebu-Butuan booking. I just learned that I also had a booking on September 13, 2012 with the same guests. With confirmation number S3FI8L , my booking has the following information: Butuan-Cebu, flight 5J-220 December 15, 2012, Cebu-Butuan, flight 5J-219 December 17, 2012. I paid at BDO a total of P4,954.88. This means I have a double booking for my Butuan to Cebu flight.
Sarah told me that Cebu Pacific cannot convert my P1,774.08 payment to a travel fund because my ticket is a promo and it is non-refundable and non-rebookable. I told her I have been a frequent customer/flyer of Cebu Pacific and in my entire life as a traveller, this is the first time that I forgot my bookings. She told me it is my responsibility and not of the company if I double booked! I understood very well that it was my fault but I would like to tell you it was really an honest mistake. I FORGOT. I also told her that your online booking system requires every guest to provide personal information. Why is it that my booking was not detected? Sarah told me that NO because maybe other person with the same name as mine might also have the same booking. I FOUND THIS ANSWER A BIG EXCUSE WITHOUT VALIDITY. Do you mean an ANNIE CANOY TANGPOS WITH A BIRTHDAY JULY 26, 1974 and an ADDRESS exactly the same as mine IS ANOTHER PERSON? Could I therefore say that your system needs enhancement?
Sir/Madam, 1,774.08 is just a very small amount. However, I expected Cebu Pacific to be customer satisfaction focused company. Maybe you would not consider this appeal if ALL THE TIME the customers are making the same excuses... or having the same circumstances. But NO. Who would like to double book? I think none because that no one has the luxury of spending for things he or she could not enjoy.
Anyway, I still appreciated Sarah for telling me to email the customer service. Maybe you will hear my side. I HOPE THIS SMALL AMOUNT BE CONVERTED TO A TRAVEL FUND. I apologize for this mess but as what I told you I really forgot and I have no other intentions whatsoever.
Please reply. Thank you very much and Merry Christmas!
good pm cebu pac. im from zamboanga city. i found out that there's nomain office here in zc. my classmates and i want to ask an OR but unfortunately the ticketing office (JABE'S Travel and TOUR,) where we purchased our tickets just gave us an itenerary receipt. the DOST-Manila is asking for an OR. accordingly, the OR of the said office is still in proccess. di ba po upon opening, the store must have all the requirements needed? pls help us. confirmation # RCTYUA and VY9Y7G
I made several bookings online for our cadets with the following confirmation numbers: T3I59L, F62NJC, OY4MFG, KEEMHH, DD5SQK and IDGMNK using my Cebu Pacific Citibank card. Unfortunately, the said card was accessed without my permission. When I received my statement of account there’s one Cebu Pacific booking that was not authorized by me. With this, I made a dispute letter to Citibank to cancel that booking. It was banks policy that when the client report this kind of incident they will automatically inactivate the account, my card was replaced with new credit card number. Few days after I have reported this to Citibank, Ive got a txt message and email messages from Cebu Pacific saying that above booking were invalidated due to unauthenticated credit card. However, these bookings was confirmed and I have to pay the amount due to nearest ticket office or upon check in. I actually understand that you are just making sure that these bookings were authorized by me so I just waited for my next billing statement expecting that I will be receiving refund from Citibank since I immediately paid my card after I booked online. Unluckily, I received no refund and when I called Citibanks customer service they told me that these transactions were all paid by them to Cebu pacific. I have been talking to several customer service agents of Cebu Pacific but according to them in your system the remarks were these transactions need to be paid Attached are my billing statements as proof that I have settled it already and the messages I got from you. I hope you could help me on this, Cadets will be leaving 1st week of October.
Waiting for your immediate reply.
JEDA CORTEZ-CAALIM Maritime Education Program Magsaysay Institute of Shipping San Agustin 2 Dasmarinas City Cavite 046-9732806 0999-8891734
aks ko lng bkit gang ngaun wla pa rn akong natatanggap na receipt sa ticket na bnoking q... ngbayad na aq sa lbc but till now wla pa ring pumapasok sa email q? pki follow up nman pho kc kailangan q na yan ngaung friday? salmat
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just want to inquire about this flight if its confirmd already?Confirmation No. ZCKWQA Booking Date Fri, June 15, 2012 Singapore (SIN) to Manila (MAN) • Departure:15 July 2012, Sunday, 1035 H • Arrival: 15 July 2012, Sunday, 1410 H • Flight No.: Flight 5J - 802 Manila (MAN) to Singapore (SIN) • Departure: 15 Aug 2012, Wednesday, 2030 H • Arrival: 15 Aug 2012, Wednesday, 2355 H • Flight No.: Flight 5J - 803 Guest Names 1. Lim Teck Choon | Seat No. none, Seat No. none