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Cebu Pacific (Cebu Air, Inc.) Main Office | Telephone Number

Cebu Air, Inc. operates Cebu Pacific, the largest airline carrier in the Philippines. It's main office is located at:

2nd Floor Doña Juanita Marquez Lim Building
Osmeña Blvd., Cebu City

Cebu Pacific can be contacted at the following telephone numbers:
  • (02) 802-7000
  • (032) 230-8888
  • (02) 702-0888
Do you have any concerns or problems with Cebu Pacific? Just post them in the comments below.
"Cebu Pacific (Cebu Air, Inc.) Main Office | Telephone Number" was written by under the Directory category. It has been read times and generated 115 comments. The article was created on .
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Total comments: 115
115 rang   (26 September 2016 6:06 PM)
Pwede ko po bang mai-refund ang pinambili kung ticket na offload po kasi ako salamat

114 rizacadag   (26 September 2016 6:02 PM)
Good evening po pano ko po mai rerefund yung ticket ko n papuntang brunei po sana kaso po na offload po ako..maraming salamat po

113 Russell Lumen   (03 September 2016 1:18 AM)
Alipay Transaction QDPUFD-134610808 paid to Cebu Air,Inc. fare already deducted to my account but booking confirmation was not made...please advise

112 Russell Lumen   (03 September 2016 1:09 AM)
I booked a ticket and paid it through alipay. Money was deducted from my account but no email confirmation. So i tried to rebook the ticket and see if my name is still there...but to my surprise my booking was gone...please help me with this problem...my reference number in alipay is QDPUFD-134610808...I hope i did not loose my money...please tell me what to do...

111 Muller H Bato   (05 August 2016 11:24 AM)
May I inquire please? My e-ticket was booked as MULLER BATO HONORIO, but the correct sequence should be MULLER HONORIO BATO, will it not cause any trouble on my flight date? Thank you. I need an immediate response please?

110 Golden Union Footwear Inc.   (31 May 2016 2:35 PM)
Good day! We would like to ask for the e mail address of your HR Department / Purchasing Department because we would like to offer company shoe uniform for your company.

Thank you!

109 JESSIE P.GORERO   (16 March 2016 6:57 AM)
Please let me know status of my flight and payment OR # 19008347 Transaction I.D # 12359820 Confirmation# XY22MP

108 Roxanne Labaclado   (03 March 2016 1:17 PM)
What will I do to get my points ? I booked a ticket tbrough travel agency and they didn't allow me to use my getgo card.

107 JESSIE P.GORERO   (02 March 2016 7:22 AM)
Good am Pls let me know status of my Official receipt # 19008347 Confirmation Reference Number XY22MP .. thanks Mr. Jessie P. Gorero

106 JESSIE P.GORERO   (01 March 2016 5:49 AM)
Please let me know status of my official receipt number 19008347 confirmation numebr XY22MP

105 francis o'hara   (04 January 2016 7:00 PM)
good evening sir/ madam I would like to know if a V
incente sotto memorial medical center patients id. is sufficient to board a domestic flight within the Philippines. thank you for your help

104 Richelyn Buscaino   (02 January 2016 12:36 PM)

I would like to ask , hindi na po kasi ma retrieved yong password email pina book for ilocos last dec. 31, 2015

Nabayaran na po yong reference number thru cebuana llhuier dtd january 1, 2016

pwede po bah ma send nlang thru my email? yong itenerary and receipt

103 Blessa kay caballero   (18 December 2015 4:40 AM)
Is the cebu to cdo flight dec 18 @11 am cancelled?

102 Kirby Diaz   (16 December 2015 6:15 AM)
Hi I just want to know what are the cancelled flight today due to the typhoon. Thank you.

101 Nancy B. Sagaray   (03 December 2015 0:32 AM)
Good day! I already booked a flight from Dipolog to Manila on Jan. 16, 2016. But i want to rebook it to Jan. 14, 2016, do you have any branch or office nearest in our place where i can rebook my ticket? By the way, i live in Misamis Occidental. Thank you for concern.

100 catherine labora   (16 November 2015 10:22 AM)
I want to request for my itinerary for this coming nov.22,2015 from butuan to cebu..booking ref: C14WWB flight no:5J224..thank you..

99 Natalia Quintos   (23 October 2015 10:08 AM)
Ref. Number FCVQFQ
I got the confirmation, however, the dates. were wrong! It should be : Depature from Mainila, Jan. 20 and Depature from Singapore is Jan. 29, 2016. We are still in Singapore Cruise on Jan. 28, 2016.

Kindly correct the error! Many thanks.

Natalia & Orlito Quintos

98 Emelyn Bagasbas   (19 August 2015 5:09 PM)
Good day! We would like to add an extra 40 kilos baggage, each 20 kilos to the confirmed tickets international.. We checked it online but it didnt works. Is there any contact numbers or websites to manage the baggage add ons? thanks! Be very grateful for your answers.. please send answers to my email.

P.S: the said flight was on aUGUST 22,2015 THIS COMING SATURDAY.. THANKS!

97 LAZIEL ROMANO   (14 August 2015 1:51 PM)
good day cebu pacific/ i have problem now about my booking. online not successful. decline my payments. now i have report to my bank because they deduct the money from my bank. now my bank ask a letter of cancellation to prove cebu pacific decline my payments. so now i hope you help me of this problem i dont know where i go to get this cancelation letter, please i need your feedback cebu pacific..laziel

96 Leah Walker   (07 August 2015 6:22 PM)
I would like to update my luggage purchase but the website is down. I purchased extra 20kg but I want to change it to 30kg each passenger.Also, do I get a free check-in luggage with my ticket and what the luggage weight?
Thank you.

95 merigen claudel   (29 June 2015 12:06 PM)
I will request of Itinerary of my officemate his flight is tommorow. Thank you

94 Judith Amido   (19 June 2015 8:28 AM)
we would like to apply as distributor for your airline's air ticketing needs... Which office should we go to?

93 Josefina Talagon   (06 May 2015 9:44 PM)
Cebu Pacific is inefficient most of the time. Worsts experience ever is when the flight was delayed for 7 hours. We should depart at around 4:20 in the morning but unluckily, we depart at around 11:00 in the morning; its happened last December 28,2014. We stayed there doing nothing AND hoping that the management will do something about the problem. To compensate,free flights were given to every passenger. But then availing this free flight seems to be very impossible. Why is this so? Do we really need to talk to several Customer Service Representative to enlighten us about the policies, rules and other things that we should know about it? Do we have to spend a lot of effort and time just to tell your representatives the same information OVER AND OVER again, and receive the same response from them? Any improvement regarding the concerned matter will be much appreciated. If its a form of compensating your customers then why do something about it that would lessen the hassle on the part of your end customers? If you intend to keep loyal customers PLEASE, PLEASE, PLEASE make sure everyone in your team knows what they are doing and what they should do to please the passengers.


92 Christine   (27 April 2015 8:59 PM)
I would like to ask what should I do because I book my cousin but due to graphical error I got mistake her real name is Maria Russel Parreno but in ticket I encode Maria Russel Parre what should I will do .


91 camilo requierme jr   (25 April 2015 1:15 AM)
Hi maam/sir, just wanna ask if your company is hiring for OJT this coming June? Im an IT student. I have to accomplish 500 hours for our OJT. Please email me. Thank you and God Bless!
(requiermecamilo20@yahoo.com)- my yahoo account

90 Fejilyn Dacquel Esteban   (23 April 2015 2:57 PM)
Sir/Ma'am,How to know the promo code ?from manila to Riyadh K.S.A

Thank you
Fejilyn D.Esteban

89 Leah Walker   (13 April 2015 1:12 AM)
Hi! I am trying to book a round-trip ticket online but there was an error that I wasn't able to purchase the tickets. Should I call to book a flight? Thanks!

88 RODIL SABINO SANTIAGO   (07 April 2015 3:20 PM)
Good Morning,

Hi,I RODIL SANTIAGO membership number 1000644250. I try many times to call to manage my booking because i have a mistake key in the correct spelling of my friends name. please help to correct the spelling of his name. On the booking ticket is MARK DOMINIC OMOROSO .. the correct is MARK DOMINIC AMOROSO. Confirmation number TI1W2B. I hope for your response on my email. I am calling from Malaysia and I was not able to talk any costumer service because no one answer the line .

Thank you very much,
Rodil Santiago
Membership number : 1000644250

87 Marjorie ann Samson   (06 April 2015 3:00 PM)
Hi, good day..I would like to ask if I could rebook my flight coz last Friday which happen to be Holy Week i was supposed to board but some problem occurred when I was at the airport that's why I didn't make it to my scheduled flight.
Can I just rebook it?

86 Tayan Qo Raubaya   (13 December 2014 10:22 AM)
GoodmOring Sir/Maam.

I Aida sambulawan.ijust want to aSk abOut mY TicKet that i bOoked On December 08,2014,i used to travel on December 18 2014 & Most get the Returned ticket on Dec.25 2014.but i Didnt Tecieve the ConfirmitiOn # Or the Refference #..pls i need ur RepLy soOon.thank U.

85 Tayan Qo Raubaya   (13 December 2014 10:16 AM)
Goodmorning Sir/Maan Im Aida SambuLawan WhO Want tO ReqUest To Sent me Back My RefferenCe oF Our Booked few Days ago,,pLs Maam/Sir i ReaLy Need tO knOw it.thanK U.

84 Carole See   (25 November 2014 8:04 AM)
hi! i am WAITING for the response of the call revalidation from the head office (according to ofelia). I was told 24-48 hrs. Since Thursday, I expected Saturday for a response. Nothing. Today Tuesday I spoke to John employee ID 0314 and was told - no feedback yet from the head office. He told me to call after 5 hours. Please know TOMORROW (Nov 26) is our flight 5J 345 booking reference DDRQTK and I just want to make sure the call was listened to because the first agent FAILED to give me the information that we can re route the trip if your company cancelled the flight due to aircraft maintenance. I called your number today, stayed on the line to wait for an assistance but it just kept ringing and was disconnected. If you respond to my email carl_alsee@yahoo.com or give me a call as this is URGENT at 404 035. Thank you.

83 Arbies Favorites   (10 September 2014 6:27 AM)
HI!good am! i want to ask if my ticket is refundable. I purchase it last Sept. 5, 2014. I was supposed to travel to Singapore last night (5J 547) Sept. 9 at 1955H and got a return ticket to Cebu on Sept. 12 0400H (5J 548) but i wasn't able to board the flight last nyt. I just want to ask if can i ask a refund for my return ticket?

Thank you!

82 armando cacayorin   (18 June 2014 10:55 AM)
Hi Good Day! I would like to ask in your good office, a certification in lieu of my boarding pass which was misplaced. For attachment purposes for my liquidation with the phil. government.

details of flight:
Davao - Manila - flight # 5J 962 - Dep: Sat 12 April 2014, 0550H (5:50AM) - Francisco Bangoy International Airport Manila - Davao - flight # 5J 8975 - Dep: Sun 20 April 2014, 0550H (11:10AM) - Ninoy Aquino International Airport

Thank you very much and more power!

81 manolite t. aves   (20 May 2014 2:18 PM)
Hi Good Day! I would like to ask in your good office, a certification in lieu of my boarding pass which was misplaced. For attachment purposes.

details of flight:
Cebu Bacolod - flight # 5J 124 - Dep: Mon 05 May 2014, 0550H (5:50AM) - Mactan Cebu International Airport

Thank you very much and more power

80 Madelyn Denura   (02 May 2014 3:50 PM)
Hi gud afternoon! I want to know how much is your rebooking fee. My flight is on Sunday, May 4 ,2014 at 4:30 am Cebumto Manila. And be back on May 6, 2:30 pm Manila to Cebu. I want to re schedule it on june 9 , 6am ana june 10 , 6pm the same route. Yhank you

79 Madelyn Denura   (02 May 2014 3:18 PM)
Hi I would like to ask how much is the rebooking fee. Tnx

78 B.Johnson   (28 April 2014 3:38 PM)
To Mr Ivan Henry Gaw -re medacase/C9CVMJ -Due to life threatening diving accident which required my wife to be transported from Dumagete to the Hyperbaric chamber at the military hospital in Cebu in the middle of the night (5 hour trip), we were not able connect with our Cebu Pacific flight on April 8. We contacted Cebu Pacific well before the flight to cancel it. They told us what we thought was all the information that was required to support our claim for a refund of the portion of our flight from Dumagette to Manila. After 3 days of treatment, we were given various forms by the Hyberbaric Chamber personel which CONTAINED EVERYTHING that Cebu Pacific needed to support our claim. This was all forwarded to Cebu Pacific. Now that we are 10,000 miles away (northern Canada) from the Philippines, we are told by Cebu Pacific "service" ? desk that the information is not on the right form (a medical certificate) and therefore is invalid. The personnel (including the supervisor, Mitch Magtibay) handling these medacases have no basic medical education to even partially understand the issues being considered. THIS IS UNBELIEVABLE! With all the nurses that exist in the Philippines, there is no excuse not to have at least one as a supervisor. The present personnel assume that since the information is not exactly in the format that they demand, then it doesn't exist, and thus you have no valid reason for getting a refund. I do not understand how a company can continue to do business with such blind bureaucratic procedures. It will certainly never succeed on the international market by treating its customers like this. I will be more than happy to relay my feelings about Cebu Pacific to the many Philippine workers here in Canada, who are my good friends.

77 suzuki cecilia,,   (15 April 2014 7:45 PM)
regarding to change of name i will send letter of authorization for name change, xerox copy of passport change name of a , suzuki to akari suzuki,,

76 Joanne untal   (12 April 2014 1:17 PM)
I would like to ask how much is the rebooking fee. My flight is on april 14, and i would like to resched it to april 20 in the evening. Please reply asap.

75 rose ria   (17 March 2014 9:33 AM)
hi! good day this is ria form nueva ecija i have my aunts ticket and her departeure time and date is march 30 2014 at around 3:40 pm manila to iloilo and her name is teresita yap.can i ask if we can rebook the ticket because my aunt wants to go in iloilo early than march 30 . the booking reference is HGJPUE thanks so much kindly contact me in my number its 0932 394 5115 thanks so much. God bless

74 jesusa_primicias   (15 March 2014 11:39 AM)
im calling your Manila off. number but nobodys answering, only recording. im already panicking, pls help me!

pls call me in this number 532-8744 or 0925-2557. re. my change of flight. tnx.

73 tina   (02 March 2014 1:19 AM)
Customer Service is very unprofessional.
Talked to somebody a while ago and hang up the phone.
calling from 09063585293

72 Mime Bana Cordova   (27 February 2014 11:56 AM)
Sir/Madam, I book the ticket March 29 going to Iloilo and my employer cancel my flight one way going to Iloilo and they said I can refund that amount but how could I refund that because the email address that my employer written is wrong. I book thru online and my correct email is mimecordova@gmail.com and Here's my booking reference JFJM3E. It's is possible that can I refund that amount?

71 fernando A. libre jr.   (19 February 2014 3:07 PM)
i just want to know what should I do if I miss the flight , because my friend missed his flight today , it's his first time to be in an airplane.

thank you.

70 Marylou Genterola   (18 February 2014 12:42 PM)
Good Day! can i change the surname of 1 of the guest i have booked last monday Feb. 17, 2014? The name of guest # 5 is Florence Solomon, change to Florence Lemoncito coz I was informed that she has not yet changed her status. Her identification card still bear the name of Florence Lemoncito(maiden name).Please I want your reply if you can help me! Their flight scheduled Feb. 26, 2013. Thank you very much.

69 bernadeth padre   (17 February 2014 1:09 PM)
good morning,

i would to verify if Ms. SHARON SERVIDAD ANSAY-ADOC is still connected at the organization. if ever kindly tell her to text or call me at 09175657051. this is an important matter to discuss with her.

thanks and regards,

68 helen tugade   (06 February 2014 10:09 PM)
good pm..i cant view my etenirary through manage booking... i purchace through online and i paid through lbc feb.04, 2014 polomolok... pls check passengers name reuben dayata olivo flight sched feb.11 2014 manila to gensan...

67 Allison Hu   (29 January 2014 11:44 PM)
hello, is there a US # I can call to get some clarifications on the baggage allowance on a flight that I booked for next week from Manila to Caticlan? thanks!

66 marjo b. jumento   (25 January 2014 10:52 AM)
Good Day Ma'am/Sir, may i ask you a favor where can i get my official receit....after my online ticket purchase?

65 dodi martinez   (11 January 2014 4:16 PM)
Jan. 11,2014

To whom it may concern:
Please advise the name and position of the authorized person who can issue an airline certification
for unused travel ticket as required by TIEZA for the travel tax refund.

Thank You for your immediate response on this matter

Ms. dodi Martinez

64 robert turiano   (08 January 2014 11:02 AM)
magtatanong lang po sana tungkol sa pag check-in kasi flight ko sa sunday sa taiwan ngun my nabasa ako sa likod ng ticket na pag check-in kailangan daw ng photo id para sa pag check in at kung ano ang nakalagay sa id eh un din daw po dapat ang nakalagay sa ticket ngun po ang tanong ko puidi na po ba ung passport as photo ID WALA NA PO BANG IBANG HIHINGIIN?

63 Brian I. Bustos   (07 January 2014 9:33 AM)
gudam. how can i get a copy of my boarding pass nwala po kc kilangan ko po s liquidation ng ofc namin.my flight fronm manila to cebu last dec 8, 2013 345am. and dec 14, 2013, 745pm going back to manila.ty

62 Evangeline Bayona   (14 December 2013 9:58 AM)

Good Day,

I am requesting to send thru the email stated above about my ticket information .My flight from Bacolod to Manila on December 19,2013. You send the information before to nationwide_yap@yahoo.com. but we cannot open it because there was a problem with the email..I hope you reply as soon as posible..Thank you and God Bless

61 Honesto O. Camino   (02 December 2013 4:13 PM)

Good day!

I am requesting that I be issued a certification attesting to the fact that I actually boarded your aircraft on February 06, 2013 (Manila-Bacolod) and on February 10, 2013 (Bacolod-Manila). I am in need of this certification in lieu of the boarding passes (which I inadvertently and irretrievably lost), they being requirements for the reimbursement of my travel expense. The booking reference is R5DM4F.

I am more than hopeful of your prompt and favorable response to my request.

Sincerely yours,

Assistant Campus Director
Polytechnic University of the Philippines
Mulanay Campus-General Luna Annex
General Luna 4310 Quezon Prov.

60 Jonathan Bahay   (01 December 2013 1:39 PM)
have booked a ticket with a confirmation number 0112-1300-2530-82 bound for hongkong-Cebu and Cebu-Hongkong on January 18, 2014 and February 16, 2014 last November 30, 2013. I asked my sister to pay it at BDO but it was holiday so she was not able to do it on that day. she went back today December 1,2013 but the bank did not accept her payment since they thought it has expired. I tried booking a new one this day but it says I have a duplicate booking, knowing that a booking expires exactly 11:59 in the evening as stated in your policy, my question is why you were not able to cancel my first booking since, it has exceeded the time frame? My problem now is I can't book a new one it always pops up i have a duplicate bookings...I tried contacting the numbers at your office in Cebu but nobody answers. So now how can i solve this one? I am catching a flight date because i have an important matter to do on that day i want to go home. Thank you. I hope to hear from you the soonest possible.

59 Honesto O. Camino   (25 November 2013 8:18 PM)

I would like to request for a certification that I actually boarded your aircraft enroute from Manila to bacolod City and vice-versa. I am in need of this certification in lieu of the actual boarding passes (which I irretrievably lost) bcause I am reimbursing the cost of the plane tickets. My agency will NOT reimburse my plane tickets without your certification. Please find below the details of my itinerary:

Manila to Bacolod 5J 473 Wed 06 Feb 2013, 0455H
Ninoy Aquino International Airport Terminal 3 Wed 06 Feb 2013, 0600H
New Bacolod Silay Airport

Bacolod to Manila 5J 480 Sun 10 Feb 2013, 1905H New Bacolod Silay Airport
Sun 10 Feb 2013, 2010H Ninoy Aquino International Airport Terminal 3

The Booking Reference is: R5DM4F Status:Confirmed

I will highly appreciate your prompt action to my request.

Thank you and best regards.

Sincerely yours,

Polytechnic University of the Philippines'Mulanay campus-General luna Annex
General Luna 4310 Quezon Prov
email: dissert.slsu@gmail.com

58 devlindigz   (29 October 2013 11:39 AM)
good morning sir/madam we would like to ask and inquire on who we can talk to for us to be a part of your company and would like to be one of your domestic sales office at our place..Here is my contact number 09167755561..If we can personally talk to one of your representatives and set up a meeting for this regard as soon as possible..I hope you could have a reply from your good office..THank you so much and God bless you:)..WE would like to be a general sales agent

57 maribel arribe   (17 October 2013 11:19 AM)
i want to rebook my ticket please help me how

56 mark anthony soriano   (03 October 2013 9:40 PM)
greetings of peace.
im mark anthony soriano, a student. im having my case study and your company is the one that i choose as my subject and i just want to ask if what is the major problem of the cebu air inc today. i hope you can help me with this. and i promise that any information you will be given to me, will not be publicize. im take full responsibility of this. please if you spare time email me at marcosoriano27@yahoo.com. thank you.

55 naty   (18 September 2013 8:21 AM)
may i ask your good office if how can we correct the wrong spelling of my friends family name in his ticket that we purchase online early this morning?
thanks and we are hoping for your concern....

54 bel   (23 August 2013 0:13 AM)
complain on poor customer service, have called SIN customer hotline, because my booking has been cancelled automatically because of bank problem, upon calling the bank, authorization to proceed was given to Cebu pacific, they also don’t know why Cebu pacific cancelled my booking. To ask for further details on my cancelled booking i call sin hotline this afternoon,16.08.13, bet 12-12.30 pm, so disappointed on how the customer service handle my inquiries, her name is SAM. I’m still explaining and telling her on what happen, but she keeps on saying, we cannot do anything already, you cannot retrieve the booking, it’s a bank problem, just call them then book your ticket again, if your money was hold by the bank, wait until they will give it back to your account, because Cebu pacific cancelled it already, saying those words as if it was nothing, no sympathy and care, just forget and back to the usual process, totally disappoints me. While I was explaining again, she interrupt me, I say can you just listen to me first, as I have spoken with bank customer service already, they say authorization was given to Cebu pacific on the night of booking , she reply, I’m the one who cannot say anything already, because you keep on talking. I said on a firm voice, just listen first, she keep quiet, and let me talk, and I never heard any sound after, as if I’m talking to air, it’s very rude, if you really care to your customer you can response without interrupting, you can at least say that you do understand, but I never received such as answers. After I finish talking, don’t know if you really listen, you can still ask me, in a very sarcastic voice, CAN I TALK NOW? SAM, of Cebu pacific, I never tell you not to talk, what I am saying is to listen to me first, what an impolite question from you, with a sarcastic voice some more, of course you can talk because you were hired to give good customer service, but you failed on that, you must go proper training on how to handle customers. Don’t just say no, you cannot help, nothing to do but to do booking again, call the bank, as if i never exert any effort at all. Im so unhappy on the outcome of my booking, and talking to customer service officer like SAM, who doesn’t care at all makes me angry some more. If you cannot help on retrieving the booking, just help on consoling your costumer SAM, don’t give them an answer or an impression that, things happen so be it, your unlucky, we cannot do much attitude. I do exert effort in calling Cebu pacific and the bank to know exactly what happen; hope to get the same effort on Cebu pacific side. But SAM really failed on that. Until next week bank will hold my money, waiting for Cebu pacific to collect, but definitely it will not happen, as booking was cancelled. As for SAM, a customer service heart was not on you, so sad that you belong to Cebu pacific. Hope to receive an action on this Cebu pacific team.
Bel from Singapore.

53 janeth benosa   (11 August 2013 2:27 AM)
How many tmes ive cntct ur ofce n manla.but until now no fed bck rgrdng our bgage wat d use of ol d nformation i gave espicially my cntrct numbr.966540690588;im so impatient already.one mnth and 6days waitng my bgage.

52 janeth benosa   (11 August 2013 2:10 AM)
Ur col cntr agnt get ol d nformation.rgrdng my tcket,bgge numbr,name ,adres cntrct numbr.but nw hope upn readng dis u col me at my mbile numbr 966540690588

51 janeth benosa   (11 August 2013 2:03 AM)
My flyt july 05 2013 cebu to hk flyt 5j240 bokng rfnce vg8kwh .we askd ur staf at hk to trnsfer our bgage for our nxt flyt.he gve us form to filled up.bv until we didt get our agage.wer s our bgage.it been a long tme we wait?hoping for ur possble rspnd.tnx

50 Virgilio Sarabia   (03 August 2013 11:38 AM)
What is the result our complain ref. CEB-4871739-0813 dated 2nd August 2013.

49 marg   (23 July 2013 2:04 PM)
ive been trying to book a flight for CDeO from Cebu and the page is not responding. It kicks me off the site. please advise.

48 janet   (21 June 2013 12:00 PM)
good afternoon I would like to ask how much the plane ticket round trip 2person adult from Cebu going to manila help me please I want to know how much,, or can u call this tel number,, 416-4859 or send me in my email, estrera_janet@ymail.com

47 raymart rodulfo   (25 May 2013 3:02 PM)
Hi Good day can i ask if what i need to do for having a booking to bacolod from here to manila because i call at your office no one can answer's the telephone so please can you tell me just call me 825-9149 thank you..)

46 Sarah K. McLeod   (20 May 2013 12:02 PM)
S8GY2Z for Clark-Macau flight
Dear Sirs:
It has been over 3 weeks and still I have no response from you concerning my complaint. If I felt that your action was justified, I would not pursue this, but this is NOT the case as I have previously stated. I am growing impatient and ask that you settle this ASAP to avoid further action on my part.

45 jammy   (18 May 2013 2:34 PM)
I hope to receive a respond early as possible so that i could book again if it has been declined

44 jammy   (18 May 2013 2:26 PM)
I have an inquiry with regards to my sister and brother in law namely: CASAMELA C SEDIC and BAMMY PAMALOY flight date june 9 2013 manila to cotabato.I booked them by myself through my credit card but they were not able to recieve the confirmation emaill and i was not able to copy the confirmation number..can u send me the email of their ticket again?
Ive been sending this since last week on your email address but it has been sent me back which says that its an UNDELIVERABLE EMAIL..

I hope to received a reply regarding this concern through my email address cokies_jamey22@yahoo.com

thank you so much...

43 raquel asilo   (17 May 2013 1:54 PM)
i will never recieve my e-ticket because i give wrong email adress

42 marilyn torro   (02 May 2013 2:38 PM)
Good Day! I have a booking (ref) LYMI4D; Davao to Cagayan de Oro on June 9, 2013. I booked it assuming that the flight is 0755H (morning flight from davao), i received an advisory that the flight was rescheduled to o855PM (afternoon flight.
My problem is that we will be arriving Cagayan de oro past 8:00pm na...it will take us 2 more hours to reach our destination and this will be a very risky trip to us.
Can i rebook it to saturday (but retain the same amount)?
Thank you.

41 Maria Armi M. Anda   (02 May 2013 12:20 PM)
can I ask for a promotion code to avail the Piso fare promo till May3..This is my 1st time to book on-line in case...tnx and waiting for your ASAP reply...

40 Maria Armi M. Anda   (02 May 2013 12:17 PM)
I would like to avail the piso Fair as your promo, but I do not know the promotinal code...Can I get it from you now so I can still avail it now...tnx! I am already a member but this will be my first time to buy ticket on-line. I used to buy it thru agent...tnx and waiting for your ASAP reply...

39 Melissa Marie Go   (29 April 2013 10:38 PM)
I'd like to ask how much kilo is allowed for a hand-carry? Is travel tax included for the ticket or if not how much is the travel tax? How much is the terminal fee?

38 monnith   (23 April 2013 12:10 PM)
We finished our requirements for change name of flight TBRBUT
Please help us to do this. where can we send this requirements?

Thank you
E.R. Ticketing and booking Office

37 Jing Paciones   (19 April 2013 8:37 PM)
good pm..

i would just like to ask regarding the flight i have chosen yesterday.. the booking was confirmed and i had my email address, i wasnt able to print the details because i thought you would send the details at my email anyways... i've checked my email and it wasnt their.. the flight was scheduled april 21, sunday, paid via bancnet online... the name of the passenger was Roger Ric Broce Paciones.. thank you.. please reply..ASAP!

36 Rolly   (17 April 2013 4:41 PM)
how can I pay with my confirmed with amount due? please feed back asap my flight in on april 23, 2013

35 Marverose P Reguiro   (04 April 2013 1:23 PM)

I'll just want to ask what are we going to do.My tita had a flight yesterday April 3,2012 from Cagayan de Oro-Manila and she and her daughter has a connecting flight to New York.The problem is the flight was to manila was cancelled at the cebu pacific did not informed ahead of time, so what happen now the flight of my tita to New York was move and she paid 800 US dollar for the re-booking fee when in fact its not her fault.Cebu Pacific should find a way that my tita can fly to manila for her connecting flight.Even if she talk to manager at Lumbia airport Cagayan de Oro but still they did not listen.Please help us regarding this or else our lawyer will be the one to talk to you.Tnx.

34 sarah egoy   (03 April 2013 4:08 PM)
how can I pay with my confirmed with amount due? please feed back asap my flight in on april 7, 2013

33 marigen eba   (02 April 2013 3:02 PM)
Good Day Cebu Pacific,,
Gusto ko po sana malaman bakit po hanggang ngayon hindi niyo pa nasend sa email q ang ticket na binayaran q last march 8, 2013 aq nagbayad,, pwede sana pa send sa email q as soon as possible kc alis na nyan sa april 20, 2013.. plss po bigyan nyo ng maayos na feedback ang mga pasahero nyo,, tnx i will wait your reply in my email

Thank you


32 charlet mayol   (26 March 2013 9:41 AM)
i cannot retreve my ticket on net... and my flight is on march 31, 2013.. how can i get my ticket? i need it asap

31 maythrel p. ladao   (25 March 2013 6:06 PM)
please naman po paki response....san na po ung bago kung etinerary reciept...kla ko e send nyo sa email ko....nag pa rebook po kasi aku sa flight ko tapos nag byad po aku ng rebooking fee sa metrobank...please po,,,

30 maythrel   (25 March 2013 5:20 PM)
pewde po ba magtanong nag pa rebbok po kasi aku sa flight ko tapos nagbayd po aku ng 1,112.oo sa metrobank kc yan po kasi ang sabi,,bakit pu ba wala pa ung itirenary reciept ko po...tnx

29 ciriaco zanoriajr   (23 March 2013 5:10 PM)
good day sir?madame just asking kung ung flight na hindi ko nasakyan pwede ko ba ma irebook agad ano kc hindi ko napansin ung flight time akala ko kc alas 3:10 ng hapon kaso alas 3 pala ng madaling araw san po ako pwede mag tanong para naman maka lipad ako sa manila agad kasi sayang ung binayad ko na 2,251.16. saan po ako pwede lumapit para maibook ko ulit ung ticket ko.

28 oryza cristy malanguis   (16 March 2013 10:02 PM)
good day
i have a ticket via reservation online and was paid through credit card..but when i check in it says that my ticket was on hold and there is a balance..what happen?that it says status confirmed...and now i check in then i was able to pay again with the same amount...can you make any action for this?thank you..

27 uriel   (02 March 2013 5:27 PM)
My Lolo just passed away Last jan. 28,2013 but he was booked before that date. I would like to know if that would have a refund. And if so, how's the procedure to process that refund? hoping for your immediate response. Thank you and god bless!

26 Kristine May Q. Marquez   (27 February 2013 2:23 PM)
I am currently looking for any contact number from your HR team. Because I received an email via jobstreet for applying online for cabin crew. I am from Manila, yet the email said I need to go Freezone Clark for the interview and screening. I am not really sure why but I asked my friend who is currently working in your company and she said she's not sure because what she know and base from her she went in the main Manila Office, i think it's in naia. So please help me clear this out or rather can you give me any HR contact number so that I can ask. :(

25 Angela   (26 February 2013 1:38 PM)
I am trying to contact your Hong Kong office but there is no answer or I get cut off. All e- mails get returned . What is going on with this company. I urgently need to speak to someone about a ticket I have bought and paid for

24 junel   (13 February 2013 6:44 PM)
Hello po, Please I need your help. I'm here in Abudhabi UAE now, I rebook my ticket online here about 3pm UAE time, tapos ang payment center ko ay BDO s pinas. Nkalimutan ko nga gabi n pla dun sa pinas, so di n pwd mbyaran ng sister ko yung amount. May problem now is, confirm with amount due ang status ko s cebu pacific website,gusto ko byaran but I cant find any option pra mbyaran ko.

23 Mr. Robert O'Connor   (02 February 2013 4:43 PM)
do u offer a total package flying from Manila to Kalibo then transportation to Boracay
if so whats the pricing on dat round trip $$$$ ?????
Depart MNL on April Sunday 28th for one day then depart Boracay Monday the 29th back to Kalibo then Manila

await ur reply
Mr. O'Connor

22 Mhaia gonzales   (24 January 2013 12:58 PM)
Thank you for your prompt response!

Kudos to Cebu Pacific!

21 Mhaia gonzales   (24 January 2013 11:47 AM)
To whom it may concern,

Good morning!

I would like to ask some clarification since I find it hard to connect into your sales representative.

First, I booked three persons yesterday namely:
1. Mitzi Emme T Gonzales
2. Russel S Rosales
3. Abner B Quisquis

Travel time:
July 5-8,2012

Total amount billed and paid: Php 4,240, 20
Confirmation number: 2401 1305 6590 49

I paid the same amount with a debit card (Megalink) with account number: 10 116 002 793 2.

As I've checked my booking status, an error has popped up saying I had a duplicate booking in your system. I badly need your assistance in resolving this matter as soon as possible.

I wanted to emphasize that I already paid the amount due for this booking.

Thank you so much.

20 jeramie gonzales   (17 January 2013 7:16 AM)
cancel ko po yung flight nmin ngayon. papa rebook nlang po nmin,

19 arthur smith   (16 January 2013 10:26 AM)
my concern sir/madam is i did not receive my confirmation itinerary receipt G5CQUF in my email ....pls. need it very soon...

18 Ian Fe L. Entrina   (14 January 2013 5:30 PM)
ang gusto po sana pa change ang name ng passenger . .d naman promo ticket. .is it applicale to change here in davao or i need to call manila office. .

17 maureen freda borres   (13 January 2013 11:47 AM)
i cannot book a ticket through online. ma-decline yong ticket ko.. hindi ma confirm...

16 annissa m. ibrahim   (03 January 2013 11:22 PM)
Hi po!
My concern is that I wrote an incorrect email address on my booking reservation. Which means I was not able to print out the itenerary yet.
I'm really troubled and I dont know what to do. May I just give you my correct email address and resend the itenerary?
here's my -eadd: annissa_ibrahim@yahoo.com.ph

hope you could response immediately on my concern. THANK YOU!

15 lyn fernandez   (13 December 2012 5:21 PM)
Ask ko lng po if yung airplane galng cebu to tacloban is airbus po ba or ATR?

14 Annie Canoy Tangpos   (13 December 2012 10:34 AM)
Dear Cebu Pacific:

This is Ms. Annie Canoy Tangpos of the Department of Labor and Employment CARAGA Regional Office, Butuan City. I would like to make an appeal to convert the amount I paid for booking to a TRAVEL FUND. Below are the scenarios which I related to your customer assistant Sarah in Manila during a call this morning (at around 9:30):

- I revisited my emails to print my itinerary for my Butuan-Cebu, Cebu-Butuan flights on December 15 and 17 respectively. I was shocked to find out that I had a DOUBLE BOOKING which means I paid twice for the same travel with the same passengers, the same date and the same plane. I really forgot that I already booked for a one way travel on January 20, 2012. Maybe because of the months which already lapsed and the many bookings I administered for my family members, I missed flight details.

- I booked for a Butuan-Cebu flight with conformation number HFV8YR on January 20, 2012 for guests JOHN RITCHE A. TANGPOS, ANNIE C. TANGPOS, DARREN DANIEL C. TANGPOS and DAVE DUDLEY C. TANGPOS. Thru BDO, I paid the amount P1,774.08.

- Supposedly, I just needed to have our Cebu-Butuan booking. I just learned that I also had a booking on September 13, 2012 with the same guests. With confirmation number S3FI8L , my booking has the following information: Butuan-Cebu, flight 5J-220 December 15, 2012, Cebu-Butuan, flight 5J-219 December 17, 2012. I paid at BDO a total of P4,954.88. This means I have a double booking for my Butuan to Cebu flight.

Sarah told me that Cebu Pacific cannot convert my P1,774.08 payment to a travel fund because my ticket is a promo and it is non-refundable and non-rebookable. I told her I have been a frequent customer/flyer of Cebu Pacific and in my entire life as a traveller, this is the first time that I forgot my bookings. She told me it is my responsibility and not of the company if I double booked! I understood very well that it was my fault but I would like to tell you it was really an honest mistake. I FORGOT. I also told her that your online booking system requires every guest to provide personal information. Why is it that my booking was not detected? Sarah told me that NO because maybe other person with the same name as mine might also have the same booking. I FOUND THIS ANSWER A BIG EXCUSE WITHOUT VALIDITY. Do you mean an ANNIE CANOY TANGPOS WITH A BIRTHDAY JULY 26, 1974 and an ADDRESS exactly the same as mine IS ANOTHER PERSON? Could I therefore say that your system needs enhancement?

Sir/Madam, 1,774.08 is just a very small amount. However, I expected Cebu Pacific to be customer satisfaction focused company. Maybe you would not consider this appeal if ALL THE TIME the customers are making the same excuses... or having the same circumstances. But NO. Who would like to double book? I think none because that no one has the luxury of spending for things he or she could not enjoy.

Anyway, I still appreciated Sarah for telling me to email the customer service. Maybe you will hear my side. I HOPE THIS SMALL AMOUNT BE CONVERTED TO A TRAVEL FUND. I apologize for this mess but as what I told you I really forgot and I have no other intentions whatsoever.

Please reply. Thank you very much and Merry Christmas!

13 Ma. Casandra Gonzaga   (05 December 2012 5:57 AM)
Do you have plans to cancel the flight today (Dec.5, 2012) @ 5:30pm, Bacolod to Manila Destination? Please reply.

12 venus ira   (30 November 2012 8:35 PM)
good pm cebu pac. im from zamboanga city. i found out that there's nomain office here in zc. my classmates and i want to ask an OR but unfortunately the ticketing office (JABE'S Travel and TOUR,) where we purchased our tickets just gave us an itenerary receipt. the DOST-Manila is asking for an OR. accordingly, the OR of the said office is still in proccess. di ba po upon opening, the store must have all the requirements needed? pls help us.
confirmation # RCTYUA and VY9Y7G

11 jaymie   (22 November 2012 3:50 PM)
hi ask ko lng poh kung may fligth poh ba afternun or evening cebu to zamboanga city?reply..salamat poh

10 chris   (20 November 2012 8:55 AM)
anong lang mark na madaling hanapin ang main office ninyo dito sa cebu..?

9 jeda cortez-caalim   (11 September 2012 10:55 AM)
I made several bookings online for our cadets with the following confirmation numbers:
T3I59L, F62NJC, OY4MFG, KEEMHH, DD5SQK and IDGMNK using my Cebu Pacific Citibank card.
Unfortunately, the said card was accessed without my permission. When I received my statement of account
there’s one Cebu Pacific booking that was not authorized by me. With this, I made a dispute letter to Citibank to cancel
that booking. It was banks policy that when the client report this kind of incident they will automatically inactivate the account,
my card was replaced with new credit card number. Few days after I have reported this to Citibank, Ive got a txt message and email messages from Cebu Pacific
saying that above booking were invalidated due to unauthenticated credit card. However, these bookings was confirmed and I have to pay the amount due to
nearest ticket office or upon check in. I actually understand that you are just making sure that these bookings were authorized by me so I just waited for my next
billing statement expecting that I will be receiving refund from Citibank since I immediately paid my card after I booked online.
Unluckily, I received no refund and when I called Citibanks customer service they told me that these transactions were all paid by them to Cebu pacific.
I have been talking to several customer service agents of Cebu Pacific but according to them in your system the remarks were these transactions need to be paid
Attached are my billing statements as proof that I have settled it already and the messages I got from you.
I hope you could help me on this, Cadets will be leaving 1st week of October.

Waiting for your immediate reply.

Thank you

Maritime Education Program
Magsaysay Institute of Shipping
San Agustin 2 Dasmarinas City Cavite

8 ali   (08 September 2012 5:36 PM)
my adik d2 sa airport namin enpleyado cebupac,,, arw - araw na shashabu! nag wrong pax para my pambili saka pati pinagbilan nila ng ticket kukuha,,,sya pa yng station officer dto!!

7 Marc Brian T. Gebert   (15 August 2012 6:02 PM)
What is the direct number of Jeus Somera-Officer(Guest Services)because I want to talk to him as soon as possible. Please kindly email it to me. Thank you

6 Marc Brian T. Gebert   (15 August 2012 6:00 PM)
What is the direct number of Jeus Somera-Officer(Guest Services)because I want to talk to him as soon as possible. Thank you

5 Marigen Q. Eba   (24 July 2012 2:45 PM)
Good day,,

aks ko lng bkit gang ngaun wla pa rn akong natatanggap na receipt sa ticket na bnoking q... ngbayad na aq sa lbc but till now wla pa ring pumapasok sa email q? pki follow up nman pho kc kailangan q na yan ngaung friday? salmat

4 Federico Olayres   (20 July 2012 7:38 AM)
Hi Hr Department,

There is an event which will happen once in our lifetime yet, oftentimes this is ignored and/or taken for granted. In 10 to 20 minutes please allow us to explain in details the multifarious benefits available at St. Peter Life Plan, Inc. This is either for individual and group purposes or as an adjunct to your company benefit program.

Please indicate if you prepare brochure and proposal letter emailed to your end prior to the above presentation.

Your acknowledgement will be highly appreciated. Thank you very much.

All the best,

Sales Agent 1

3 mary grace balictar   (07 July 2012 6:23 PM)
gusto ko lang po malaman kung magkano ang pamasahe manila-zamboanga
ilan kilo ang bagahe..
email me asap..`

2 rowena sarion   (07 July 2012 1:23 PM)
just want to inquire about this flight if its confirmd already?Confirmation No.
Booking Date
Fri, June 15, 2012
Singapore (SIN) to Manila (MAN)
• Departure:15 July 2012, Sunday, 1035 H
• Arrival: 15 July 2012, Sunday, 1410 H
• Flight No.: Flight 5J - 802 Manila (MAN) to Singapore (SIN)
• Departure: 15 Aug 2012, Wednesday, 2030 H
• Arrival: 15 Aug 2012, Wednesday, 2355 H
• Flight No.: Flight 5J - 803
Guest Names
1. Lim Teck Choon | Seat No. none, Seat No. none

1 June Longa   (29 June 2012 8:07 AM)
I've been trying to call your office for the past 3 days r through the above telephone numbers, however, the machine/answering mechanism can not connect me to the concerned office.

I would like to cancel our flights to Dumaguete confirmation No. R9YHJJ becatuse my husband is sick and can not take the flight. How do I go about it

Hope to hear from you.
(Mrs.) Jaime Longa