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Cebu Pacific (Cebu Air, Inc.) Main Office | Telephone Number
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Cebu Air, Inc. operates Cebu Pacific, the largest airline carrier in the Philippines. It's main office is located at:


2nd Floor Doña Juanita Marquez Lim Building
Osmeña Blvd., Cebu City


Cebu Pacific can be contacted at the following telephone numbers:

  • (02) 802-7000
  • (032) 230-8888
  • (02) 702-0888
Do you have any concerns or problems with Cebu Pacific? Just post them in the comments below.

Use English language when posting comments. Non-english language will not be published. Don't spam. Don't use offensive language. Write as if talking to a good friend. No textspeak please. (Examples of textspeaks to avoid are plz (for please), u (for you), ty (for thank you), gud, (for good), nyt (for night), etc.)
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Total comments: 931 2 3 ... 6 7 »
93 Josefina Talagon   (06-May-2015 9:44 PM)
Cebu Pacific is inefficient most of the time. Worsts experience ever is when the flight was delayed for 7 hours. We should depart at around 4:20 in the morning but unluckily, we depart at around 11:00 in the morning; its happened last December 28,2014. We stayed there doing nothing AND hoping that the management will do something about the problem. To compensate,free flights were given to every passenger. But then availing this free flight seems to be very impossible. Why is this so? Do we really need to talk to several Customer Service Representative to enlighten us about the policies, rules and other things that we should know about it? Do we have to spend a lot of effort and time just to tell your representatives the same information OVER AND OVER again, and receive the same response from them? Any improvement regarding the concerned matter will be much appreciated. If its a form of compensating your customers then why do something about it that would lessen the hassle on the part of your end customers? If you intend to keep loyal customers PLEASE, PLEASE, PLEASE make sure everyone in your team knows what they are doing and what they should do to please the passengers.

Thanks

92 Christine   (27-April-2015 8:59 PM)
Hello
I would like to ask what should I do because I book my cousin but due to graphical error I got mistake her real name is Maria Russel Parreno but in ticket I encode Maria Russel Parre what should I will do .

Thank

91 camilo requierme jr   (25-April-2015 1:15 AM)
Hi maam/sir, just wanna ask if your company is hiring for OJT this coming June? Im an IT student. I have to accomplish 500 hours for our OJT. Please email me. Thank you and God Bless!
(requiermecamilo20@yahoo.com)- my yahoo account

90 Fejilyn Dacquel Esteban   (23-April-2015 2:57 PM)
Sir/Ma'am,How to know the promo code ?from manila to Riyadh K.S.A

Thank you
Fejilyn D.Esteban
09325679414

89 Leah Walker   (13-April-2015 1:12 AM)
Hi! I am trying to book a round-trip ticket online but there was an error that I wasn't able to purchase the tickets. Should I call to book a flight? Thanks!

88 RODIL SABINO SANTIAGO   (07-April-2015 3:20 PM)
Good Morning,

Hi,I RODIL SANTIAGO membership number 1000644250. I try many times to call to manage my booking because i have a mistake key in the correct spelling of my friends name. please help to correct the spelling of his name. On the booking ticket is MARK DOMINIC OMOROSO .. the correct is MARK DOMINIC AMOROSO. Confirmation number TI1W2B. I hope for your response on my email. I am calling from Malaysia and I was not able to talk any costumer service because no one answer the line .

Thank you very much,
Rodil Santiago
+601119111479
Membership number : 1000644250

87 Marjorie ann Samson   (06-April-2015 3:00 PM)
Hi, good day..I would like to ask if I could rebook my flight coz last Friday which happen to be Holy Week i was supposed to board but some problem occurred when I was at the airport that's why I didn't make it to my scheduled flight.
Can I just rebook it?

86 Tayan Qo Raubaya   (13-December-2014 10:22 AM)
GoodmOring Sir/Maam.

I Aida sambulawan.ijust want to aSk abOut mY TicKet that i bOoked On December 08,2014,i used to travel on December 18 2014 & Most get the Returned ticket on Dec.25 2014.but i Didnt Tecieve the ConfirmitiOn # Or the Refference #..pls i need ur RepLy soOon.thank U.

85 Tayan Qo Raubaya   (13-December-2014 10:16 AM)
Goodmorning Sir/Maan Im Aida SambuLawan WhO Want tO ReqUest To Sent me Back My RefferenCe oF Our Booked few Days ago,,pLs Maam/Sir i ReaLy Need tO knOw it.thanK U.

84 Carole See   (25-November-2014 8:04 AM)
hi! i am WAITING for the response of the call revalidation from the head office (according to ofelia). I was told 24-48 hrs. Since Thursday, I expected Saturday for a response. Nothing. Today Tuesday I spoke to John employee ID 0314 and was told - no feedback yet from the head office. He told me to call after 5 hours. Please know TOMORROW (Nov 26) is our flight 5J 345 booking reference DDRQTK and I just want to make sure the call was listened to because the first agent FAILED to give me the information that we can re route the trip if your company cancelled the flight due to aircraft maintenance. I called your number today, stayed on the line to wait for an assistance but it just kept ringing and was disconnected. If you respond to my email carl_alsee@yahoo.com or give me a call as this is URGENT at 404 035. Thank you.

83 Arbies Favorites   (10-September-2014 6:27 AM)
HI!good am! i want to ask if my ticket is refundable. I purchase it last Sept. 5, 2014. I was supposed to travel to Singapore last night (5J 547) Sept. 9 at 1955H and got a return ticket to Cebu on Sept. 12 0400H (5J 548) but i wasn't able to board the flight last nyt. I just want to ask if can i ask a refund for my return ticket?

Thank you!

82 armando cacayorin   (18-June-2014 10:55 AM)
Hi Good Day! I would like to ask in your good office, a certification in lieu of my boarding pass which was misplaced. For attachment purposes for my liquidation with the phil. government.

details of flight:
Davao - Manila - flight # 5J 962 - Dep: Sat 12 April 2014, 0550H (5:50AM) - Francisco Bangoy International Airport Manila - Davao - flight # 5J 8975 - Dep: Sun 20 April 2014, 0550H (11:10AM) - Ninoy Aquino International Airport

Thank you very much and more power!

81 manolite t. aves   (20-May-2014 2:18 PM)
Hi Good Day! I would like to ask in your good office, a certification in lieu of my boarding pass which was misplaced. For attachment purposes.

details of flight:
Cebu Bacolod - flight # 5J 124 - Dep: Mon 05 May 2014, 0550H (5:50AM) - Mactan Cebu International Airport

Thank you very much and more power

80 Madelyn Denura   (02-May-2014 3:50 PM)
Hi gud afternoon! I want to know how much is your rebooking fee. My flight is on Sunday, May 4 ,2014 at 4:30 am Cebumto Manila. And be back on May 6, 2:30 pm Manila to Cebu. I want to re schedule it on june 9 , 6am ana june 10 , 6pm the same route. Yhank you

79 Madelyn Denura   (02-May-2014 3:18 PM)
Hi I would like to ask how much is the rebooking fee. Tnx

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