Good day! I already booked a flight from Dipolog to Manila on Jan. 16, 2016. But i want to rebook it to Jan. 14, 2016, do you have any branch or office nearest in our place where i can rebook my ticket? By the way, i live in Misamis Occidental. Thank you for concern.
Ref. Number FCVQFQ I got the confirmation, however, the dates. were wrong! It should be : Depature from Mainila, Jan. 20 and Depature from Singapore is Jan. 29, 2016. We are still in Singapore Cruise on Jan. 28, 2016.
Good day! We would like to add an extra 40 kilos baggage, each 20 kilos to the confirmed tickets international.. We checked it online but it didnt works. Is there any contact numbers or websites to manage the baggage add ons? thanks! Be very grateful for your answers.. please send answers to my email.
P.S: the said flight was on aUGUST 22,2015 THIS COMING SATURDAY.. THANKS!
good day cebu pacific/ i have problem now about my booking. online not successful. decline my payments. now i have report to my bank because they deduct the money from my bank. now my bank ask a letter of cancellation to prove cebu pacific decline my payments. so now i hope you help me of this problem i dont know where i go to get this cancelation letter, please i need your feedback cebu pacific..laziel
I would like to update my luggage purchase but the website is down. I purchased extra 20kg but I want to change it to 30kg each passenger.Also, do I get a free check-in luggage with my ticket and what the luggage weight? Thank you.
Cebu Pacific is inefficient most of the time. Worsts experience ever is when the flight was delayed for 7 hours. We should depart at around 4:20 in the morning but unluckily, we depart at around 11:00 in the morning; its happened last December 28,2014. We stayed there doing nothing AND hoping that the management will do something about the problem. To compensate,free flights were given to every passenger. But then availing this free flight seems to be very impossible. Why is this so? Do we really need to talk to several Customer Service Representative to enlighten us about the policies, rules and other things that we should know about it? Do we have to spend a lot of effort and time just to tell your representatives the same information OVER AND OVER again, and receive the same response from them? Any improvement regarding the concerned matter will be much appreciated. If its a form of compensating your customers then why do something about it that would lessen the hassle on the part of your end customers? If you intend to keep loyal customers PLEASE, PLEASE, PLEASE make sure everyone in your team knows what they are doing and what they should do to please the passengers.
Hello I would like to ask what should I do because I book my cousin but due to graphical error I got mistake her real name is Maria Russel Parreno but in ticket I encode Maria Russel Parre what should I will do .
Hi maam/sir, just wanna ask if your company is hiring for OJT this coming June? Im an IT student. I have to accomplish 500 hours for our OJT. Please email me. Thank you and God Bless! (firstname.lastname@example.org)- my yahoo account
Hi,I RODIL SANTIAGO membership number 1000644250. I try many times to call to manage my booking because i have a mistake key in the correct spelling of my friends name. please help to correct the spelling of his name. On the booking ticket is MARK DOMINIC OMOROSO .. the correct is MARK DOMINIC AMOROSO. Confirmation number TI1W2B. I hope for your response on my email. I am calling from Malaysia and I was not able to talk any costumer service because no one answer the line .
Thank you very much, Rodil Santiago +601119111479 Membership number : 1000644250
Hi, good day..I would like to ask if I could rebook my flight coz last Friday which happen to be Holy Week i was supposed to board but some problem occurred when I was at the airport that's why I didn't make it to my scheduled flight. Can I just rebook it?
I Aida sambulawan.ijust want to aSk abOut mY TicKet that i bOoked On December 08,2014,i used to travel on December 18 2014 & Most get the Returned ticket on Dec.25 2014.but i Didnt Tecieve the ConfirmitiOn # Or the Refference #..pls i need ur RepLy soOon.thank U.
hi! i am WAITING for the response of the call revalidation from the head office (according to ofelia). I was told 24-48 hrs. Since Thursday, I expected Saturday for a response. Nothing. Today Tuesday I spoke to John employee ID 0314 and was told - no feedback yet from the head office. He told me to call after 5 hours. Please know TOMORROW (Nov 26) is our flight 5J 345 booking reference DDRQTK and I just want to make sure the call was listened to because the first agent FAILED to give me the information that we can re route the trip if your company cancelled the flight due to aircraft maintenance. I called your number today, stayed on the line to wait for an assistance but it just kept ringing and was disconnected. If you respond to my email email@example.com or give me a call as this is URGENT at 404 035. Thank you.
HI!good am! i want to ask if my ticket is refundable. I purchase it last Sept. 5, 2014. I was supposed to travel to Singapore last night (5J 547) Sept. 9 at 1955H and got a return ticket to Cebu on Sept. 12 0400H (5J 548) but i wasn't able to board the flight last nyt. I just want to ask if can i ask a refund for my return ticket?
Hi gud afternoon! I want to know how much is your rebooking fee. My flight is on Sunday, May 4 ,2014 at 4:30 am Cebumto Manila. And be back on May 6, 2:30 pm Manila to Cebu. I want to re schedule it on june 9 , 6am ana june 10 , 6pm the same route. Yhank you
To Mr Ivan Henry Gaw -re medacase/C9CVMJ -Due to life threatening diving accident which required my wife to be transported from Dumagete to the Hyperbaric chamber at the military hospital in Cebu in the middle of the night (5 hour trip), we were not able connect with our Cebu Pacific flight on April 8. We contacted Cebu Pacific well before the flight to cancel it. They told us what we thought was all the information that was required to support our claim for a refund of the portion of our flight from Dumagette to Manila. After 3 days of treatment, we were given various forms by the Hyberbaric Chamber personel which CONTAINED EVERYTHING that Cebu Pacific needed to support our claim. This was all forwarded to Cebu Pacific. Now that we are 10,000 miles away (northern Canada) from the Philippines, we are told by Cebu Pacific "service" ? desk that the information is not on the right form (a medical certificate) and therefore is invalid. The personnel (including the supervisor, Mitch Magtibay) handling these medacases have no basic medical education to even partially understand the issues being considered. THIS IS UNBELIEVABLE! With all the nurses that exist in the Philippines, there is no excuse not to have at least one as a supervisor. The present personnel assume that since the information is not exactly in the format that they demand, then it doesn't exist, and thus you have no valid reason for getting a refund. I do not understand how a company can continue to do business with such blind bureaucratic procedures. It will certainly never succeed on the international market by treating its customers like this. I will be more than happy to relay my feelings about Cebu Pacific to the many Philippine workers here in Canada, who are my good friends.