Cebu Pacific (Cebu Air, Inc.) Main Office | Telephone Number
||admin · 13738 · · 25-June-2012|
Cebu Air, Inc. operates Cebu Pacific, the largest airline carrier in the Philippines. It's main office is located at:
2nd Floor Doña Juanita Marquez Lim Building
Osmeña Blvd., Cebu City
Cebu Pacific can be contacted at the following telephone numbers:
- (02) 802-7000
- (032) 230-8888
- (02) 702-0888
Do you have any concerns or problems with Cebu Pacific? Just post them in the comments below.
Do you have something to say? Say it in English. Don't spam. Don't use offensive language. Write as if talking to a good friend.
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tina (02-March-2014 1:19 AM)
Customer Service is very unprofessional.
Talked to somebody a while ago and hang up the phone.
calling from 09063585293
fernando A. libre jr. (19-February-2014 3:07 PM)
i just want to know lng po kun ano gagawin if once na maiwan ka ng flight , because my friend is miss his flight today , naiwan po sya , kasi first time po nya sumakay ng eroplano . and sa airline po ninyo.
bernadeth padre (17-February-2014 1:09 PM)
i would to verify if Ms. SHARON SERVIDAD ANSAY-ADOC is still connected at the organization. if ever kindly tell her to text or call me at 09175657051. this is an important matter to discuss with her.
thanks and regards,
dodi martinez (11-January-2014 4:16 PM)
To whom it may concern:
Please advise the name and position of the authorized person who can issue an airline certification
for unused travel ticket as required by TIEZA for the travel tax refund.
Thank You for your immediate response on this matter
Ms. dodi Martinez
Evangeline Bayona (14-December-2013 9:58 AM)
I am requesting to send thru the email stated above about my ticket information .My flight from Bacolod to Manila on December 19,2013. You send the information before to email@example.com. but we cannot open it because there was a problem with the email..I hope you reply as soon as posible..Thank you and God Bless
Honesto O. Camino (02-December-2013 4:13 PM)
I am requesting that I be issued a certification attesting to the fact that I actually boarded your aircraft on February 06, 2013 (Manila-Bacolod) and on February 10, 2013 (Bacolod-Manila). I am in need of this certification in lieu of the boarding passes (which I inadvertently and irretrievably lost), they being requirements for the reimbursement of my travel expense. The booking reference is R5DM4F.
I am more than hopeful of your prompt and favorable response to my request.
HONESTO O. CAMINO, RN
Assistant Campus Director
Polytechnic University of the Philippines
Mulanay Campus-General Luna Annex
General Luna 4310 Quezon Prov.
Honesto O. Camino (25-November-2013 8:18 PM)
I would like to request for a certification that I actually boarded your aircraft enroute from Manila to bacolod City and vice-versa. I am in need of this certification in lieu of the actual boarding passes (which I irretrievably lost) bcause I am reimbursing the cost of the plane tickets. My agency will NOT reimburse my plane tickets without your certification. Please find below the details of my itinerary:
Manila to Bacolod 5J 473 Wed 06 Feb 2013, 0455H
Ninoy Aquino International Airport Terminal 3 Wed 06 Feb 2013, 0600H
New Bacolod Silay Airport
Bacolod to Manila 5J 480 Sun 10 Feb 2013, 1905H New Bacolod Silay Airport
Sun 10 Feb 2013, 2010H Ninoy Aquino International Airport Terminal 3
The Booking Reference is: R5DM4F Status:Confirmed
I will highly appreciate your prompt action to my request.
Thank you and best regards.
HONESTO O. CAMINO
Polytechnic University of the Philippines'Mulanay campus-General luna Annex
General Luna 4310 Quezon Prov
mark anthony soriano (03-October-2013 9:40 PM)
greetings of peace.
im mark anthony soriano, a student. im having my case study and your company is the one that i choose as my subject and i just want to ask if what is the major problem of the cebu air inc today. i hope you can help me with this. and i promise that any information you will be given to me, will not be publicize. im take full responsibility of this. please if you spare time email me at firstname.lastname@example.org. thank you.
naty (18-September-2013 8:21 AM)
may i ask your good office if how can we correct the wrong spelling of my friends family name in his ticket that we purchase online early this morning?
thanks and we are hoping for your concern....
bel (23-August-2013 0:13 AM)
complain on poor customer service, have called SIN customer hotline, because my booking has been cancelled automatically because of bank problem, upon calling the bank, authorization to proceed was given to Cebu pacific, they also don’t know why Cebu pacific cancelled my booking. To ask for further details on my cancelled booking i call sin hotline this afternoon,16.08.13, bet 12-12.30 pm, so disappointed on how the customer service handle my inquiries, her name is SAM. I’m still explaining and telling her on what happen, but she keeps on saying, we cannot do anything already, you cannot retrieve the booking, it’s a bank problem, just call them then book your ticket again, if your money was hold by the bank, wait until they will give it back to your account, because Cebu pacific cancelled it already, saying those words as if it was nothing, no sympathy and care, just forget and back to the usual process, totally disappoints me. While I was explaining again, she interrupt me, I say can you just listen to me first, as I have spoken with bank customer service already, they say authorization was given to Cebu pacific on the night of booking , she reply, I’m the one who cannot say anything already, because you keep on talking. I said on a firm voice, just listen first, she keep quiet, and let me talk, and I never heard any sound after, as if I’m talking to air, it’s very rude, if you really care to your customer you can response without interrupting, you can at least say that you do understand, but I never received such as answers. After I finish talking, don’t know if you really listen, you can still ask me, in a very sarcastic voice, CAN I TALK NOW? SAM, of Cebu pacific, I never tell you not to talk, what I am saying is to listen to me first, what an impolite question from you, with a sarcastic voice some more, of course you can talk because you were hired to give good customer service, but you failed on that, you must go proper training on how to handle customers. Don’t just say no, you cannot help, nothing to do but to do booking again, call the bank, as if i never exert any effort at all. Im so unhappy on the outcome of my booking, and talking to customer service officer like SAM, who doesn’t care at all makes me angry some more. If you cannot help on retrieving the booking, just help on consoling your costumer SAM, don’t give them an answer or an impression that, things happen so be it, your unlucky, we cannot do much attitude. I do exert effort in calling Cebu pacific and the bank to know exactly what happen; hope to get the same effort on Cebu pacific side. But SAM really failed on that. Until next week bank will hold my money, waiting for Cebu pacific to collect, but definitely it will not happen, as booking was cancelled. As for SAM, a customer service heart was not on you, so sad that you belong to Cebu pacific. Hope to receive an action on this Cebu pacific team.
Bel from Singapore.
Sarah K. McLeod (20-May-2013 12:02 PM)
S8GY2Z for Clark-Macau flight
It has been over 3 weeks and still I have no response from you concerning my complaint. If I felt that your action was justified, I would not pursue this, but this is NOT the case as I have previously stated. I am growing impatient and ask that you settle this ASAP to avoid further action on my part.
jammy (18-May-2013 2:26 PM)
I have an inquiry with regards to my sister and brother in law namely: CASAMELA C SEDIC and BAMMY PAMALOY flight date june 9 2013 manila to cotabato.I booked them by myself through my credit card but they were not able to recieve the confirmation emaill and i was not able to copy the confirmation number..can u send me the email of their ticket again?
Ive been sending this since last week on your email address but it has been sent me back which says that its an UNDELIVERABLE EMAIL..
I hope to received a reply regarding this concern through my email address email@example.com
thank you so much...
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