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Cebu Pacific (Cebu Air, Inc.) Main Office | Telephone Number

Cebu Air, Inc. operates Cebu Pacific, the largest airline carrier in the Philippines. It's main office is located at:

2nd Floor Doña Juanita Marquez Lim Building
Osmeña Blvd., Cebu City

Cebu Pacific can be contacted at the following telephone numbers:
  • (02) 802-7000
  • (032) 230-8888
  • (02) 702-0888
Do you have any concerns or problems with Cebu Pacific? Just post them in the comments below.
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Total comments: 110
110 Golden Union Footwear Inc.   (31 May 2016 2:35 PM)
Good day! We would like to ask for the e mail address of your HR Department / Purchasing Department because we would like to offer company shoe uniform for your company.

Thank you!

109 JESSIE P.GORERO   (16 March 2016 6:57 AM)
Please let me know status of my flight and payment OR # 19008347 Transaction I.D # 12359820 Confirmation# XY22MP

108 Roxanne Labaclado   (03 March 2016 1:17 PM)
What will I do to get my points ? I booked a ticket tbrough travel agency and they didn't allow me to use my getgo card.

107 JESSIE P.GORERO   (02 March 2016 7:22 AM)
Good am Pls let me know status of my Official receipt # 19008347 Confirmation Reference Number XY22MP .. thanks Mr. Jessie P. Gorero

106 JESSIE P.GORERO   (01 March 2016 5:49 AM)
Please let me know status of my official receipt number 19008347 confirmation numebr XY22MP

105 francis o'hara   (04 January 2016 7:00 PM)
good evening sir/ madam I would like to know if a V
incente sotto memorial medical center patients id. is sufficient to board a domestic flight within the Philippines. thank you for your help

104 Richelyn Buscaino   (02 January 2016 12:36 PM)

I would like to ask , hindi na po kasi ma retrieved yong password email pina book for ilocos last dec. 31, 2015

Nabayaran na po yong reference number thru cebuana llhuier dtd january 1, 2016

pwede po bah ma send nlang thru my email? yong itenerary and receipt

103 Blessa kay caballero   (18 December 2015 4:40 AM)
Is the cebu to cdo flight dec 18 @11 am cancelled?

102 Kirby Diaz   (16 December 2015 6:15 AM)
Hi I just want to know what are the cancelled flight today due to the typhoon. Thank you.

101 Nancy B. Sagaray   (03 December 2015 0:32 AM)
Good day! I already booked a flight from Dipolog to Manila on Jan. 16, 2016. But i want to rebook it to Jan. 14, 2016, do you have any branch or office nearest in our place where i can rebook my ticket? By the way, i live in Misamis Occidental. Thank you for concern.

100 catherine labora   (16 November 2015 10:22 AM)
I want to request for my itinerary for this coming nov.22,2015 from butuan to cebu..booking ref: C14WWB flight no:5J224..thank you..

99 Natalia Quintos   (23 October 2015 10:08 AM)
Ref. Number FCVQFQ
I got the confirmation, however, the dates. were wrong! It should be : Depature from Mainila, Jan. 20 and Depature from Singapore is Jan. 29, 2016. We are still in Singapore Cruise on Jan. 28, 2016.

Kindly correct the error! Many thanks.

Natalia & Orlito Quintos

98 Emelyn Bagasbas   (19 August 2015 5:09 PM)
Good day! We would like to add an extra 40 kilos baggage, each 20 kilos to the confirmed tickets international.. We checked it online but it didnt works. Is there any contact numbers or websites to manage the baggage add ons? thanks! Be very grateful for your answers.. please send answers to my email.

P.S: the said flight was on aUGUST 22,2015 THIS COMING SATURDAY.. THANKS!

97 LAZIEL ROMANO   (14 August 2015 1:51 PM)
good day cebu pacific/ i have problem now about my booking. online not successful. decline my payments. now i have report to my bank because they deduct the money from my bank. now my bank ask a letter of cancellation to prove cebu pacific decline my payments. so now i hope you help me of this problem i dont know where i go to get this cancelation letter, please i need your feedback cebu pacific..laziel

96 Leah Walker   (07 August 2015 6:22 PM)
I would like to update my luggage purchase but the website is down. I purchased extra 20kg but I want to change it to 30kg each passenger.Also, do I get a free check-in luggage with my ticket and what the luggage weight?
Thank you.

95 merigen claudel   (29 June 2015 12:06 PM)
I will request of Itinerary of my officemate his flight is tommorow. Thank you

94 Judith Amido   (19 June 2015 8:28 AM)
we would like to apply as distributor for your airline's air ticketing needs... Which office should we go to?

93 Josefina Talagon   (06 May 2015 9:44 PM)
Cebu Pacific is inefficient most of the time. Worsts experience ever is when the flight was delayed for 7 hours. We should depart at around 4:20 in the morning but unluckily, we depart at around 11:00 in the morning; its happened last December 28,2014. We stayed there doing nothing AND hoping that the management will do something about the problem. To compensate,free flights were given to every passenger. But then availing this free flight seems to be very impossible. Why is this so? Do we really need to talk to several Customer Service Representative to enlighten us about the policies, rules and other things that we should know about it? Do we have to spend a lot of effort and time just to tell your representatives the same information OVER AND OVER again, and receive the same response from them? Any improvement regarding the concerned matter will be much appreciated. If its a form of compensating your customers then why do something about it that would lessen the hassle on the part of your end customers? If you intend to keep loyal customers PLEASE, PLEASE, PLEASE make sure everyone in your team knows what they are doing and what they should do to please the passengers.


92 Christine   (27 April 2015 8:59 PM)
I would like to ask what should I do because I book my cousin but due to graphical error I got mistake her real name is Maria Russel Parreno but in ticket I encode Maria Russel Parre what should I will do .


91 camilo requierme jr   (25 April 2015 1:15 AM)
Hi maam/sir, just wanna ask if your company is hiring for OJT this coming June? Im an IT student. I have to accomplish 500 hours for our OJT. Please email me. Thank you and God Bless!
(requiermecamilo20@yahoo.com)- my yahoo account

90 Fejilyn Dacquel Esteban   (23 April 2015 2:57 PM)
Sir/Ma'am,How to know the promo code ?from manila to Riyadh K.S.A

Thank you
Fejilyn D.Esteban

89 Leah Walker   (13 April 2015 1:12 AM)
Hi! I am trying to book a round-trip ticket online but there was an error that I wasn't able to purchase the tickets. Should I call to book a flight? Thanks!

88 RODIL SABINO SANTIAGO   (07 April 2015 3:20 PM)
Good Morning,

Hi,I RODIL SANTIAGO membership number 1000644250. I try many times to call to manage my booking because i have a mistake key in the correct spelling of my friends name. please help to correct the spelling of his name. On the booking ticket is MARK DOMINIC OMOROSO .. the correct is MARK DOMINIC AMOROSO. Confirmation number TI1W2B. I hope for your response on my email. I am calling from Malaysia and I was not able to talk any costumer service because no one answer the line .

Thank you very much,
Rodil Santiago
Membership number : 1000644250

87 Marjorie ann Samson   (06 April 2015 3:00 PM)
Hi, good day..I would like to ask if I could rebook my flight coz last Friday which happen to be Holy Week i was supposed to board but some problem occurred when I was at the airport that's why I didn't make it to my scheduled flight.
Can I just rebook it?

86 Tayan Qo Raubaya   (13 December 2014 10:22 AM)
GoodmOring Sir/Maam.

I Aida sambulawan.ijust want to aSk abOut mY TicKet that i bOoked On December 08,2014,i used to travel on December 18 2014 & Most get the Returned ticket on Dec.25 2014.but i Didnt Tecieve the ConfirmitiOn # Or the Refference #..pls i need ur RepLy soOon.thank U.

85 Tayan Qo Raubaya   (13 December 2014 10:16 AM)
Goodmorning Sir/Maan Im Aida SambuLawan WhO Want tO ReqUest To Sent me Back My RefferenCe oF Our Booked few Days ago,,pLs Maam/Sir i ReaLy Need tO knOw it.thanK U.

84 Carole See   (25 November 2014 8:04 AM)
hi! i am WAITING for the response of the call revalidation from the head office (according to ofelia). I was told 24-48 hrs. Since Thursday, I expected Saturday for a response. Nothing. Today Tuesday I spoke to John employee ID 0314 and was told - no feedback yet from the head office. He told me to call after 5 hours. Please know TOMORROW (Nov 26) is our flight 5J 345 booking reference DDRQTK and I just want to make sure the call was listened to because the first agent FAILED to give me the information that we can re route the trip if your company cancelled the flight due to aircraft maintenance. I called your number today, stayed on the line to wait for an assistance but it just kept ringing and was disconnected. If you respond to my email carl_alsee@yahoo.com or give me a call as this is URGENT at 404 035. Thank you.

83 Arbies Favorites   (10 September 2014 6:27 AM)
HI!good am! i want to ask if my ticket is refundable. I purchase it last Sept. 5, 2014. I was supposed to travel to Singapore last night (5J 547) Sept. 9 at 1955H and got a return ticket to Cebu on Sept. 12 0400H (5J 548) but i wasn't able to board the flight last nyt. I just want to ask if can i ask a refund for my return ticket?

Thank you!

82 armando cacayorin   (18 June 2014 10:55 AM)
Hi Good Day! I would like to ask in your good office, a certification in lieu of my boarding pass which was misplaced. For attachment purposes for my liquidation with the phil. government.

details of flight:
Davao - Manila - flight # 5J 962 - Dep: Sat 12 April 2014, 0550H (5:50AM) - Francisco Bangoy International Airport Manila - Davao - flight # 5J 8975 - Dep: Sun 20 April 2014, 0550H (11:10AM) - Ninoy Aquino International Airport

Thank you very much and more power!

81 manolite t. aves   (20 May 2014 2:18 PM)
Hi Good Day! I would like to ask in your good office, a certification in lieu of my boarding pass which was misplaced. For attachment purposes.

details of flight:
Cebu Bacolod - flight # 5J 124 - Dep: Mon 05 May 2014, 0550H (5:50AM) - Mactan Cebu International Airport

Thank you very much and more power

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