hi! i have problem in my mobile signal connection i live in kalayaan ave brgy.central diliman quezon city and everytime i recieve call i always lost my connection also when i try to dial *143# it wont load because i have poor connection so i just want to ask if there is something we can do or need to buy to have good connection
I am one of your concern subscribers here in Cebu particularly in Consolacion. Actually, my concern is all about your internet service contractors here in Cebu named "Dublin", they said they are your accredited service provider for any internet service issues. Our connection was lost 3 weeks ago and I thought it's because of our delayed payment so I hurriedly pay the bill and ask if how can we reconnect directly our internet connection, I was shocked when the Globe cashier said that there's no problem with our bill and there's no disconnection happened. So I called directly the customer hotline and ask for order # 'cause the said contractor can't operate without the said order #.
Here's what happened: I secured an order number from the Globe and told them that we had already the said #, then the next two days, they sent these two men here in my house. They checked everything including our PC and all the lines connected to it and said that they're not the right men who can fix it 'cause the problem runs in the post's wires. They'll just send men who can immediately fix it, so I then said "okay" we'll just wait. The next day, another two men arrived and checked the area's post and the wires and suddenly leave without any words, so I hurriedly run to ask the leaving man "Sir, ano po bang problema sa conncetion namin? (in Visayan dialect)" but the man didn't say anything. So my father, directly called Dublin Contractor's office to ask what's going on? We don't we have the connection yet? And then, they said we have to wait for 24 hours for their men to fix it again (wow! huh?) since my father was angry, he insisted, then after a couple of hours, the first two men arrived and tried to fix everything so everything went well. But when the two men left, the connection again went bad ,again we tried to seek help from the two men who said they were the in-charged internet fix men in our area (Which hindi nila sinabi at first).We also noticed, before they come to our house, they have to drop by from the post few meters from our house(sabi nila hindi daw sila in-charged don! ehh! bakit sila balik nang balik don sa poste na yon at bakit internet sa bahay lang namin ang walang connection marami naman kami ditong subscribres. Nakakapagtaka talaga!).We've experienced this problem for almost a month and once tried to complain to the head office 'cause the two men sorry! were incompetent(I think) and this is too inconvenient. But then they just said they cannot do something about it instead they tried to refer us to different men with unreachable mobile numbers. We once warned them that we will really file a complaint with the Globe office about their incompetence if they will not really do something about it, shockingly! they just said go on file! (Is this what you called "Professionalism"?. Anyway, we're not seeking any special treatment here.We just want fair and immediate treatment 'cause we have worked so hard just to pay our bill here.
Please do something about it. This is too much. I know Globe less know about this issue so please talk to your contractors. Hoping for your response.Thank you.
I did not authorize any auto debit transaction from globe to my credit card. Can you check on this IMMEDIATELY?!!? Account number is 977833282.
Also, no official receipt has been delivered to my registered address although it is clearly indicated in the acknowledgement receipt that it will be mailed 2week after delivery (delivery date 23 Feb 2016).
57Cebu music Learning Center(15 March 2016 10:37 AM)
We have a problem with our dial tone. We can dial or call but we can't hear the response. Can you please help our landline here. we really need the line back. Business Name: Cebu Music Learning Center Talamban Branch Cebu City. Our contact #: 0922- 821-6068
hi. . i am alex. . yesterday i called globe costumer service and i checked my balance they said it's 2085. . but i think there's a glitch in my balance. . my monthly fee is 1299 2MB, i just want to ask why is it that my balance is 2085? i was late 1 month for my fee cuz im just a 1st timer at globe tattoo and i don't know where to go when i pay. . but i will pay my due balance in march 2 or 3. . i live in iloilo city and i hope you guys answer my question about my bill. . i just don't understand why my bill reached 2k+. . thanks and have a good day
49Melanie Manlangit Diez(11 February 2015 8:36 AM)
hello, this is from the account # 832944068 would like to inform you that we want to disconnect our connection... and we would like to inform u that we already paid the payments for the month of january 27, 2015 amounting 7736.00 due to direct call... at this month we received our bills for this month of feb. amounting the total of 10,397.46 including the last previous bill that we payed already... and the current bill amounting 2661.48... how it comes... please check our status and overlooked the payment for our previous bills..
Im just a concern customer,i would like your office to replace all the guards handling customer service in lucky chinatown mall,they are accepting bribery so as to lessen the hassle of lining up in que,,all the guards get a 100 bucks in exchange for getting the headache lining up,imagine i waited for 2 hours while the one paying bribe gets 10 minutes job finish, ..i think your company should take considerations of customer complaining its not only me,,if you ask a secret customer to seat there .you can catch the anomally their doing..thank you and hope this letter will not be put to waste,,just a concern citizen...Godbless
why did globe took our load then we cant register any unlimited call and text then when we call for the customer service no problem arrived from my number. it is too embarrassing for us during emergency this network comes too slow. BIG BIG PROBLEM for us
please return my load 80php the 2929 automatically send me something when i inquire my balance it automaticaly deducted,i switch this tm bec.it lesser of nakaw loads....pls return my load to me my mobile number is 09169581355 it would not easy to look 4 money in split of seconds my load balance is turning into zero....pls pls pls thamk you am waiting for you responds
Hi, can you please help me re load eating. As far as i know i DID NOT subscribe to ANY info text, ring back tones, etc. but it always cut my load 15 pesos everyday. I called the customer service but everytime i enter my 11digits number the call has been ended. I even call the customer service using my mobile but it cant connect to a customer service. Im TM subscribers.
Hope to receive a quick response from your customer service. Thank you.
Kindly pls activate my roaming number 09158652488. I already activate my roaming number but stil no network when I arrived Macau. If I already know that this globe network is sucks id better use smart network.