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Globe Customer Service Contact/Phone Number

I think Globe is constantly changing their customer service contact/phone number. This is their new contact number.

Globe Customer Service Contact/Phone number:
  • 211 - This is toll-free using your Globe or Touch mobile phone)
  • (02) 730-1000 - This is also toll-free using your Globe Landline or Globe/Touch mobile phone in Luzon, Visayas and Mindanao.
Note: Upon calling this number using you cellphone prepaid, you must have a minimum of 1 peso load balance in order to successfully call.

If you know other Globe customer service number, kindly share it us by posting it in the comment below.

Do you have any concern with Globe?
"Globe Customer Service Contact/Phone Number" was written by under the Directory category. It has been read times and generated 62 comments. The article was created on .
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Total comments: 62
62 CEBU CONCERN MAN   (19 October 2016 4:41 PM)
PLEASE UPDATE or KINDLY STATE what number series in CEBU of 2****** & 3******* GLOBE HAVE???

I ONLY KNEW 315,316,317,318,319,320,321 328 & 361 GLOBE DUO!!! and 254 for BAYANTEL & 4****** ALL GLOBE TELEPHONE PROVINCIAL & CITIES except 440**** up to 459******

61 jhoae   (12 May 2016 4:21 PM)
i have problem in my mobile signal connection i live in kalayaan ave brgy.central diliman quezon city and everytime i recieve call i always lost my connection also when i try to dial *143# it wont load because i have poor connection so i just want to ask if there is something we can do or need to buy to have good connection

thanks !

60 Marie Cris Decipulo   (10 May 2016 4:34 PM)
Dear Globe,

I am one of your concern subscribers here in Cebu particularly in Consolacion. Actually, my concern is all about your internet service contractors here in Cebu named "Dublin", they said they are your accredited service provider for any internet service issues. Our connection was lost 3 weeks ago and I thought it's because of our delayed payment so I hurriedly pay the bill and ask if how can we reconnect directly our internet connection, I was shocked when the Globe cashier said that there's no problem with our bill and there's no disconnection happened. So I called directly the customer hotline and ask for order # 'cause the said contractor can't operate without the said order #.

Here's what happened:
I secured an order number from the Globe and told them that we had already the said #, then the next two days, they sent these two men here in my house. They checked everything including our PC and all the lines connected to it and said that they're not the right men who can fix it 'cause the problem runs in the post's wires. They'll just send men who can immediately fix it, so I then said "okay" we'll just wait. The next day, another two men arrived and checked the area's post and the wires and suddenly leave without any words, so I hurriedly run to ask the leaving man "Sir, ano po bang problema sa conncetion namin? (in Visayan dialect)" but the man didn't say anything. So my father, directly called Dublin Contractor's office to ask what's going on? We don't we have the connection yet? And then, they said we have to wait for 24 hours for their men to fix it again (wow! huh?) since my father was angry, he insisted, then after a couple of hours, the first two men arrived and tried to fix everything so everything went well. But when the two men left, the connection again went bad ,again we tried to seek help from the two men who said they were the in-charged internet fix men in our area (Which hindi nila sinabi at first).We also noticed, before they come to our house, they have to drop by from the post few meters from our house(sabi nila hindi daw sila in-charged don! ehh! bakit sila balik nang balik don sa poste na yon at bakit internet sa bahay lang namin ang walang connection marami naman kami ditong subscribres. Nakakapagtaka talaga!).We've experienced this problem for almost a month and once tried to complain to the head office 'cause the two men sorry! were incompetent(I think) and this is too inconvenient. But then they just said they cannot do something about it instead they tried to refer us to different men with unreachable mobile numbers. We once warned them that we will really file a complaint with the Globe office about their incompetence if they will not really do something about it, shockingly! they just said go on file! (Is this what you called "Professionalism"?. Anyway, we're not seeking any special treatment here.We just want fair and immediate treatment 'cause we have worked so hard just to pay our bill here.

Please do something about it. This is too much. I know Globe less know about this issue so please talk to your contractors. Hoping for your response.Thank you.

59 ligaya olitin   (10 April 2016 7:05 PM)
hi good evening.i just want to ask about my payment is delay becouse of palarong pambansa here at bicol region so i appology about that.then i ask if tomorrow i can avail again the 50% off thank you

58 Mary Ann Tiburcio   (21 March 2016 5:13 PM)
I did not authorize any auto debit transaction from globe to my credit card. Can you check on this IMMEDIATELY?!!? Account number is 977833282.

Also, no official receipt has been delivered to my registered address although it is clearly indicated in the acknowledgement receipt that it will be mailed 2week after delivery (delivery date 23 Feb 2016).

Appreciate your response.

57 Cebu music Learning Center   (15 March 2016 10:37 AM)
We have a problem with our dial tone. We can dial or call but we can't hear the response.
Can you please help our landline here. we really need the line back.
Business Name: Cebu Music Learning Center Talamban Branch Cebu City.
Our contact #: 0922- 821-6068

56 Alexander Requillo   (26 February 2016 2:19 PM)
hi. . i am alex. . yesterday i called globe costumer service and i checked my balance they said it's 2085. . but i think there's a glitch in my balance. . my monthly fee is 1299 2MB, i just want to ask why is it that my balance is 2085? i was late 1 month for my fee cuz im just a 1st timer at globe tattoo and i don't know where to go when i pay. . but i will pay my due balance in march 2 or 3. . i live in iloilo city and i hope you guys answer my question about my bill. . i just don't understand why my bill reached 2k+. . thanks and have a good day

55 osler   (22 February 2016 11:45 AM)
I need to activate my G-cash blocked Sim Card,Here is my g-cash sim card blocked number 09276225209.

Kindly activate.


54 zelle   (09 December 2015 11:32 AM)
i need to get a pin number of my sim.

53 sherwin odoño   (09 November 2015 11:56 AM)
our landline unit is not working

52 sandra strang   (29 July 2015 2:58 AM)
Need help hospital bills. Please contact with information

51 Michael Frayna   (10 July 2015 4:03 PM)
I am just wondering if i use globe IDD can i call toll free number in the US?

50 mench   (24 June 2015 11:22 AM)
Hi. Please disconnect the subscription of Ms. Rosalina O. Ancheta. She is not using it anymore since this June 2015.

49 Melanie Manlangit Diez   (11 February 2015 8:36 AM)
hello, this is from the account # 832944068 would like to inform you that we want to disconnect our connection... and we would like to inform u that we already paid the payments for the month of january 27, 2015 amounting 7736.00 due to direct call... at this month we received our bills for this month of feb. amounting the total of 10,397.46 including the last previous bill that we payed already... and the current bill amounting 2661.48... how it comes...
please check our status and overlooked the payment for our previous bills..

thank you so much...

you can contact me @ my mobile #09163185779

48 Eugene Torres   (08 December 2014 4:34 PM)
is Talisay City Cebu do have LTE?

47 remegias villarmino   (28 June 2014 10:04 AM)
can i get the number of south seas cargo forwarders inc in ormoc city, leyte?? thank you

46 Ana Gaw   (01 June 2014 0:46 AM)
Dearest Globe,

Im just a concern customer,i would like your office to replace all the guards handling customer service in lucky chinatown mall,they are accepting bribery so as to lessen the hassle of lining up in que,,all the guards get a 100 bucks in exchange for getting the headache lining up,imagine i waited for 2 hours while the one paying bribe gets 10 minutes job finish, ..i think your company should take considerations of customer complaining its not only me,,if you ask a secret customer to seat there .you can catch the anomally their doing..thank you and hope this letter will not be put to waste,,just a concern citizen...Godbless

45 kristine abrea   (17 April 2014 1:57 PM)
hello.gud day.i have a problem with my globe landline phone.there is a dial tone but i cant contact anybody.pls help me fix it immediately.here's my cel #09273139047.lndline # 5300902.

44 alexis tamelin   (06 February 2014 2:12 PM)
can i get the number of Bureau of Immigration in tacloban city

43 jaime roda   (26 December 2013 6:20 PM)
Please email to me globe numbers, only first four digits so that i can do unlicall to these numbers.....



42 STEVE   (20 December 2013 4:29 PM)
this 3 person are from bulacao,talisay city.cebu..i am unable to contact them after yolonda typoon

41 STEVE   (20 December 2013 4:27 PM)
Can you please find me the globe landline number of ..Emerlie rabaya david or Ellinesa rabaya sarabosing or Emericiana labaya Rabaya...

40 ANTHONY C.ANGELES   (16 September 2013 8:42 PM)
why did globe took our load then we cant register any unlimited call and text then when we call for the customer service no problem arrived from my number. it is too embarrassing for us during emergency this network comes too slow. BIG BIG PROBLEM for us

39 liza   (20 August 2013 6:28 AM)
how to make out going calls?

38 thel   (01 July 2013 6:40 PM)
Why broadband does not work on my tablet. What should I do to fix this and come out the 3G. please help for I use my tablet.

37 raul   (28 June 2013 6:33 PM)
would like to know if you're still giving free telephone directory for new globe subscribers? and where to claim or get it?

my location is in cebu.



36 dexter juntilla   (22 June 2013 10:24 AM)
please return my load 80php the 2929 automatically send me something when i inquire my balance it automaticaly deducted,i switch this tm bec.it lesser of nakaw loads....pls return my load to me my mobile number is 09169581355 it would not easy to look 4 money in split of seconds my load balance is turning into zero....pls pls pls thamk you am waiting for you responds

35 cristalina   (15 June 2013 3:17 PM)
i would like to know our monhly bill of this month of june because we dont get informed by the billing service.Thank you

34 Izie   (14 June 2013 8:49 AM)
Hi, can you please help me re load eating. As far as i know i DID NOT subscribe to ANY info text, ring back tones, etc. but it always cut my load 15 pesos everyday. I called the customer service but everytime i enter my 11digits number the call has been ended. I even call the customer service using my mobile but it cant connect to a customer service. Im TM subscribers.

Hope to receive a quick response from your customer service. Thank you.

33 Lynn Decena   (23 May 2013 11:46 PM)
Kindly pls activate my roaming number 09158652488. I already activate my roaming number but stil no network when I arrived Macau. If I already know that this globe network is sucks id better use smart network.

32 jean_cute   (02 May 2013 2:27 PM)
where can i see the billing statement through email...?

30 rocell arias   (20 April 2013 10:17 AM)
I need to reach out for a customer service connection but I failed to connect in my own way even I have to follow your insruction.

31 admin   (20 April 2013 10:27 AM)

29 bam   (15 April 2013 10:54 AM)
I need to talk with your customer representative but your line has no option to choose to talk with them.I am calling 9198888 but I cant reach the call.

28 dave   (12 April 2013 0:07 AM)
your usage has been detected to be above normal terms of use. your superunli has been deactivated.your calls and texts will now be charged under regular rates.


27 Grace   (01 April 2013 11:41 AM)
what is your hotline number of globe in mandaue cebu city

26 jenielyn   (30 March 2013 6:55 PM)

25 jenielyn   (30 March 2013 6:54 PM)
My download request for BUBBLE BASH3 is not successfully done...My prepaid LOAD has gone to waste..My unit is MYPHONE TW30 TV DUO....PLEASE DO HELP ME...

24 agnes II bulawan   (18 February 2013 4:12 PM)
hello globe,kindly fix my landline no dial tone...thnx!!!

23 agnes II bulawan   (18 February 2013 4:09 PM)
godd day!today i cant use my landline coz no dial tone.kindly fix it,thnx!

22 rowel   (18 February 2013 10:25 AM)
Yesterday my globe internet plus land line were already done but after the installer were out and i'm suppose to use it and suddenly no connection same with my land line

21 romy   (14 February 2013 11:21 PM)
why! i did not contact your hot line 211? i want to complain about my globelines. its good for 1day only but, 4 d following days no conection! can you pls fix it!?

20 Mylyn Cruz   (13 February 2013 3:22 PM)
Hello Gobe.. Good pm, Just wanna follow up my application regarding globe plan 499 cloudphone , i was phoned by someone from globe for verification..she said subject for approval.its already going to 4weeks until now i dont know what the status of my application.thanks..kindly get back to me asap..thanks a lot

19 Ana   (26 November 2012 12:08 PM)
can not access my roaming here in
kuala Lumpur but b4 me umalis ng Pinas kahapon pinaactivate ko...but untill now no service can u help me? here my number +639279645474...wait for your response. Thank u.

18 quennie rubia   (02 November 2012 12:29 PM)
why cant i access to superidd 149? plss.. i need ur assistance.. this is my globe mobile number: 09273980307

17 quennie rubia   (02 November 2012 12:27 PM)
why cant i access to supridd 149? plss assist my mobile #: 09273980307

16 marleeths   (24 October 2012 12:13 PM)
bakit ang laki ng bill ko kahit di ako madalas magttx at call?

15 Rey Gaviola   (10 September 2012 9:25 AM)
Ask for home number for Mr. Roma residing at Fatima, Basak Mandaue Cebu City.

14 Janelle   (29 August 2012 12:48 PM)
What's the contact number of your office here in Malolos?

13 ado anam   (29 August 2012 8:58 AM)
can you send me new apdate of telephone directory to my e mail address thank you..

12 dahlia r. ricardel   (09 July 2012 11:24 AM)
can i ask sa number ng service center ng globe dito sa cebu city

11 dahlia r. ricardel   (09 July 2012 11:23 AM)
can i ask the number of globe service center sa ceb

10 Elma Lim Dalompines   (22 June 2012 2:40 PM)
June 22,2012
Dear Sir,
I would like to ask if how can my sister load her prepaid load cards that she bought when she went here in the Phils.last month.She bought around 4 load cards worth 300pesos I think. She found difficulty of loading that card in Canada now.She brought the cellphone she bought in the Phils with that reserved load cards.Please tell me how to load that cellphone so that she can use the 4 prepaid cards she bought in the Phils.
Your advise is highly appreciated.
Thank you.
Sincerely yours,
Elma Lim Dalompines

9 admin   (14 June 2012 6:51 PM)
a photo-bearing valid id must be presented in the Globe office/center.

TIP: For easy change of billing address, you can call Globe's hotline number request of billing address change.

8 Victoria wilder   (12 June 2012 2:42 PM)
Phone has no line connection. Service needed. If there is no connectivity today the bill shoud be cheaper.

7 Jan Jireh   (10 May 2012 8:56 PM)
my mobile number has stopped receiving international text since may 5 2012. wat can i do?
my number is 09067023382

6 Genelyn Perez   (02 May 2012 9:15 AM)
Were waiting here in the office... Thanks...

5 harris   (04 March 2012 2:13 PM)
how i can registered in other promos of tm,i want to deactivate sulitxt5 and registered in other promos,anyone knows how to stop sulitxt in tm?

4 maria beatriz   (11 February 2012 11:24 AM)
Gud day globe!i've been tryin to call ur hot line service for hours and hoyrs now.unfortunate no one answers my call.plz send somebody to check my line is very slow.

3 rose   (23 November 2011 1:51 PM)
pls i need an answer now.....

2 RJ Rabaca   (19 November 2011 11:13 AM)
It's frustrating having GLOBELINES installed... why? since the day it was installed we were not able to connect to the internet and we keep reporting the issue to their customer service and until now there's NO ACTION and one thing they are telling me to PAY for the BILL... wtf! letting me pay for the service I wasn't able to use, NOT EVEN ONCE

1 Rakesh   (03 November 2011 4:18 PM)
Hi ,

This is Rakesh having the no: 09154401664 , I am getting some unnecessary messages which are deducting my amount. Can you plz stop that messages and bareback my amount. its around php:150