Globe Customer Service New Contact/Hotline | Phone Number
For your problems concerning your Globe (may it be landline/telephone, tattoo, broadband internet, bills) or any other Globe-related concerns, you can now call them in their new hotline/phone number indicated below.
Globe logo - "abot mo ang mundo"
Globe Customer Service New Phone number: 027301000
The good thing is it's FREE of charge to call as long as you have at least 1 peso remaining balance using your Globe landline/telephone or your Globe or TM mobile number. You can call them anytime, anywhere (24/7).
You can also contact Globe at the following hotline numbers:
211 or 2629 - using Globe Mobile Phone
173 - Repair (using Globe landline/telephone)
02-730-1000 (using Globe landline/telephone)
You can also contact the following 24-Customer Care Hotline Number:
171 - toll-free from any Globelines
(02) 919-8888 [Luzon]
 410-8888 [Visayas and Mindanao]
You can also send your concerns, problems or questions to Globe Customer Service email address:
Do you have any concern with Globe?
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need ko lang po ng confirmation from your company na nagkaroon daw ng system down ang internet connection ninyo sa Davao City ng dahil sa malakas na ulan at maresume ang service ninyo sa internet this coming 27-09-2016 isa po akong subcriber ng globe/Bayantel Internet connection and working abroad base in JEDDAH K.S.A..kindly give me your feedback dahil ito lang po ang gamit naming mag-anak para kahit papano eh parang nasa pinas narin ako..salamat and more power
magkasing bagal ang internet at service niyo..... mabilis lang kayo sa pagbigay ng bill..been calling you since sept. 5 regarding our concern.. pero till now walang action... need yata kayong isumbong kay TULFO!
Walang dial tone !!!! 4306237 . Kailan ba ito magkaroon ng dial tone at ma stabilized ang repair outcome??? Bills lang ang nagpaparamdam na bayadan !!!! Pero yung dial tone !!!! Wala wala wala.. Palagi na lang bang ganito???? Puno na kami ng REKLAMO pero walang produksyon na Fair service.
AKSYONAN nyu po. Hindi yung singil lang ng Bills ang AKTIBO !!!
Walang dial tone !!!! 4306237 . Palagi na lang ganito !!! Regular payments at singil ng Bills. Hindi naman magagamit ang Phone. Napaka unfair talaga !!! Paki ayos nyu naman ng Maigi. Serbisyohan nyu po ng best satisfaction ang mga Customers. Muhat ng maging Globe Bayantel lalong pawala wala at di sumusulpot ang DIAL TONE ng telepono... Bigyan nyu po ng pansin at successful na AKSYON !!! Puro nalang ba REKLAMO ang gagawin namin????
Again and again,,, malimit na namang walang dial tone and phone namin.. 4306237 . Bayaran na naman ng Bills tapos hindi satisfactory ang service at utilities ng Phones !!!! Hanggang kailan ba itong ganito na nag babayad ka ng Bill ng phone na walang dial tone. Paki ayos nyu po ng maigi. Please fix fix fix it !!!! Puro na lang ba reklamo ang kailangan ng customers??? Pansinin nyu naman po.
Before we signed up for Globe internet service we clearly asked the agent is this connection will really run as 10 Mbps?, Agent said YES! GUARANTEED! but, I will take 3-5 days before the connection become stable and this is exactly the same thing the installer told us that it will run us 2 Mbps temporarily or default and after 5 days the connection will be stable. From that moment when I heard default / temporary I did have some hesitations and wanting to wait for PLDT although it will take 2-3 weeks but as per friends and relatives information PLDT's connection run as specified, but we still pursue the service due to the trust we gave to your agent. Globe it's been 8 days now our connection still runs at 2 MBPS. What we signed for is 10 MBPS now I texted the agent and he gave me this code Anl16090001728... All we want is to get what we've signed for this is not acceptable
Dear globe.. I been trying to call your customer service since yesterday but can't still contact.. Then kanina my tumawag na taga globe tawag daw Kami sa number na binigay.. D din makontak.. Been 2 days ng walang connection... Please response.... Nsaan po ang good service.....please call our number 4471451
since saturday, september 10 we do not have internet connection and dial tone, we contacted your customer service twice already but still until now we do not received any actions on it, they said that there is a technical problem near our area but our neighbors using globe have connections and their phone is functioning well, i asked to call someone from globe Cebu to visit our location to personally check but according to the call center agent hindi daw possible sila na ang magrereport.. we are paying monthly for the poor service.. kindly please facilitate our simple request of fixing our internet connection as well as our telephone as we are awaiting for a call abroad. telephone number: 032-422-8708 name: Alfonso Corominas location: sacris subdivision, bakilid, mandaue city, cebu.
please let us know the status, its been five days and counting that we do not have the service we deserve!
hello po sir/ma'am :) gusto ko lang po sana iconfirm kung may staff kayo na Nathan D. De Leon? database administrator ''daw'' po siya sa gobe telecome tarlac city branch. I need you soonest response. Thank you po :)
Ang tagal ma re-connect ng internet broadband namin tapos yung customer service hotline ninyo ang hirap makipag transact. puro voice message, kung gusto daw makausap yung representative stay on line pero wala namang mag aasist sa iyo.
Hello to all concerned, Sa dami ng ka he hello sa inyo,, nahihilo na rin ako sa kakahingi ng pabor na ayusin ang aming dial tone. mag 1 month na ganito di magamit ang telepono 4306237. Bills payment sa ganitong systema??? Pumatak man ang ulan o uminit... dial tone ay hindi na nagpaparamdam. May hotline kayo di rin naman makatulong kasi kung anu ano voice answering machine,,, kung saan saan ka paikotin!!! wala ka naman makausap na customer service na tao !!!! Hotline para mag create ng HOT HOT init ng ulo... Baka ang (NTC) National TeleCom ang maka bigay tulong nito !!! Paki rectify nyu po ang problema sa binabayaran naming telephone Bill na walang dial tone!!!!
Walang dial tone!!! pawala wala internet !!! nagbabayad kami ng regular bills,,, nakaka irita talaga,,, mamuhat ng ginawang globe bayantel.. paki rectify naman tel no. 4306237. Mag 2months ng ganito. kunting patak ng ulan wala na dial tone at di na din bumabalik!!! Unfair naman ang singil nyu.. May telephon billings kami binabayaran boung buwan wala dial tone!!! may hotline di naman maka tulong.
Paki bigyan nyu po ng pansin para maayos.
Or else klangan na cguro manghingi ng tulong sa NTC -- national telcom.
Hello po mga concerned ng Globe Bayantel telecom. Paki solusyonan nyo naman ang sinasakripisyo na laging walang dial tone at panay pawala-wala na internet ng tel no. 4306237. My God, umambon lang ng kaunti and dial tone ng telepono nawala na. Laging ganito na lang. Binabayadan na pala sa bill ung pagkakawala ng dial tone. Ito na ba ang bagong serbisyo?
Please lang po, consider nyu naman ung expenses bill ng consumers. Make it fair.
Good morning..nagpaload ako kahapon ng 100..tapos nagparegistered ako sa GOCOMBOIJHD..,pro puro sorry at hindi raw maprocess ang aking request..pro nang nag iquire ako sa balance ko..4 pesos nalang..pakiayos po!kung ano ang nangyayari..salamat
Hello! Please can u fix net problem in our place. Palaging reconnecting, we loved using globe as a net provider so to make us more satisfied can you guys do actions with the problem That we encountered. Thank you and i appreciate your action about this! More power!
Hello all concerned, Paki modify nyo naman yung hotline ninyo na 211-2000, kasi bukod sa hirap makonek,, eh puro voice machine na kung anu-ano directiba pinapa proceed.. tapos wala naman maka usap customer service na makapagbigay support sa anumang complaints o telecommunication problems. Eh may nalalaman pang voice machine na will return back after 2hrs,, or minimum 9 mins availability ng sasagot sa hotline call. My dear friends, nakaka HOT talaga ang hotline na ito. Kasi Mag iinit ang ulo mo sa paghingi ng support na di naman makakonek sa kanila. Please lang yung public service paki gawin lang na friendly. Para naman maka smile ang mga customers. Wag naman kami bigyan ng stress. Unfair naman siguro kung magbabayad ka ng Bill tapos di mo naman nagagamit ang telepono mo kasi mas malimit pa na walang dial tone. Paki aksyonan na lang po.
Hello to all concern, Magmuhat ng naging globe bayantel ang aming landline 4306237 ay lagi nlang nawawalan ng dial tone. Kunting patak ng ulan wala na agad dial tone. sa ngayon mag 1 week na wala dial tone. Nakaka irita kasi nagbabayad naman kami ng tamang bills. May hotline na 211-2000 pano magamit wala din dial tone. tsaka mag return back sayo 2hrs after?? my God hotline ba ito, wala din makausap customer service, kasi no available, or minimum 9mins na di sigurado. Naka tengga mga transaction na may kailangang telephon communications. Paki bigyan nyu ng pansin po.
Gudpm po last week i bought a unit with free globe sim a tricut lte sim with 100 mps surfing.i used the mobile data and now i try to load the sim but unfortunately there is no confirmation and i checked the balance it still nothing it happens that i have m6 own loading staion so that i personally encounter the problem in auto load max it deducted but in my globe sim theres nothing appear. I tried three times 25 each but still nothing.what can i do.
Good day mam. Tanong ko lang po. Kung paano tumawag gamit mobile phone. Sa customer service. Kc, po report ko to internet at landline ko. Eh bigla nalang nawalang sabay . After lunch pang 4 days na ngaun.
can you please turn back my load its worth 150 last night then when i check these morning its almost nothing. Can you please turn it back now i need it ....be god to your costumer poor signal then some more take costumer load...09975004705 please turn it on a minute i need importantly..
I I registered to GOSURF50 last night which has a consumable data for 5 days, it also indicates that i will be having unlimited text for all networks, but when i check my phone this morning, i couldn't use any of that service and i received a text message that my GOSURF has already expired.. how come? it is for 5days and i just registered it last night... anyone please? thanks.
GOOD DAY! THIS MS. SERRANO FROM CALOOCAN. I WOULD LIKE TO INFORM YOU THAT WE ARE EXPERIENCING TROUBLE WITH OUR GLOBE LANDLINE CONNECTION. IT HAS NO DIAL TONE SINCE LAST WEEK OF JULY. WE ALREADY CALLED THE CUSTOMER SERVICE HOTLINE BUT IT IS DIFFICULT TO GET A CHANCE TO SPEAK WITH THEM. PLEASE DO SOMETHING ABOUT IT AS WE ARE PAYING OUR BILL IN TIME. WE ARE HOPING FOR YOUR SPEEDY RESPONSE REGARDING THIS MATTER. THANK YOU.
GOOD DAY! Please fix our dial tone, we always experience that interruption. Despite of this interruption, our operations are affected.We pay monthly but your services are not okay. Please fix it now. Most of the time we call but your lines are always busy. How come?
Hi Globe. Kung pwede sana paki ayos nman ng connection nyo. 3Mbps po yung plan nmin pero KBPS lng nrranasan nmin. 1k+ po bnbyran nmin monthly. Magaling lng po kayo mgpadala ng bills and payments pero ung service nyo di nio maayos ayos.! From Taytay Rizal.
Tanong ko lang po kasi na delay po kasi ako ng pag bayad ng internet ng 8 days pinutulan agad ako ng linya, naka pag bayad na ako knina ask ko lanng kung kailan at ilang araw bago mabalik yung internet ko, salamat
Hi, could you help me about 3rd party subscription?This 2656 KonsultaMD charged me P60 per month.Can you deactivate this subscription please.It cause me trouble every month of my load.I'll wait for your feedback.
I have my sim post paid plan but I am already out of the country. I had tried to go to globe before I leave but I dont have bill yet as per them. And asked if i can have someone to decativate it they told me yes but now they are not deativating it. What can I do and how will I do this.
i have to complain regarding globe international roaming. i register my no. 09062311322 for roaming last june 29. it said that a txt message will be sent the following day upon arrival to the country of destination. i arrived saudi arabia june 30 but my phone is not yet activated until now. if i just knew that globe is always like this service is not good. i prefer smart for my roaming.
09163980104 po ang aking number ask ko lang po kong active pa ba siya kasi di na ko nakaka receive ng txt and calls. nasa phone ko naman sya di ko inaalis, minsan lang kasi ko mag load. ma active nyo po ba ulit. paki active naman po
Hello, pwede mag reklamo. nag load po ako ng regular 20 pesos sa globe number ko 0915-537-8787 tapos naka unli na ako ng unli20 which is call and text unlimited pero nung natapos na ako naka pag unli. hindi ako makatawag pero maka pagtext naman ako. anyare?? corrupt yung load ko na 20pesos lang?? pakisagot
account 857945198. It has been a week or so now and the wi-fi continues to be very, very slow and at times doesn't work at all. When will this issue be resolved and why do I have to pay full price when I don't get full service? Please advise asap.
hello, concern ko lang problem ko. june 23 around 10:36pm nag register akosa supersurf200 good for 5days then siguro mga 30mins ko plang sya nagagmit may nareceive akong text na 0 na daw ung mobile data allocation ko, as long as i remember ung niregister ko is pang 5days so howcome na wala na kaagad akong mobile data? so parang nagsayang lang ako ng 200.00 for nothing? anong klaseng promo nyo yan? mag iintay ako sa reply nyo and ayusin nyo yung mobile data ko. nagbabayad ako ng tama para makaavail ako ng promo nyo. im sorry for being rude, di ko kasi deserve yung nangyari sa mobile data ko. if possible pls contact me sa NO. ko 09054198188. ASAP! thanks.
my internet connection still too slow . and globe agent told that will repair it , but till now did not do why too slow to assist this ? too poor connection , i will report this to DTI if still not assist my connection ,
It almost 3 weeks, since May 28, 2016 we dont have a dial tone, I tried to contact customer service hotline but it just ringing & ringing and without any response. Please kindly assist me in my concern.. account number. 709276370, tel no. (054) 721-24-64
My internet and landline connection has been down since monday. pls follow up restoration of my connection. I have been calling your hotline since then, but no action yet. I also want a rebate on my next billing. Please make your services better...
please advice what to do i can't use my wiffi,, the router is on but all devices cant connect,,we still have internet because we connect directly the laptop to the router...please check our internet wiffi connection my account number is 856409195.
hello i've already a internet connection last april 30 and runs for 3 days then the connection was getting slow and as of now i started speedtest unfortunately it has 0.97 mbps and the speed test runs slow.. please clarify thanks
Ma'am/Sir, I would like to continue to use my Globe Plan which number 09173128169(account number 98223307) and to be finish on contract this coming June 17,2016. Please let me know on how i can do to continue my number.
Ma'am/Sir, I would like to continue of my globe plan 599 a month which is finish contract on this coming June 17, 2016.Please let me advice on how i could do so that i can continious use my number which is 09173128169.I'll try try to contact the hotline but no one can answered my calls.
Hello,i already pay my bill yesterday but then until now,my line isnt connected yet.i already called 211 and request for reconnection but then nothing happen.i want to talk to a globe personnel but i dont know how.please i need my connection badly.
Have a blessed day! I just want to inquire regarding my account balance. I want to re connect my Globe WIFI but i cannot contact Globe hotline. (211). How can I contact customer service? This is my account number: 858865590.
we are encountering slow internet connection in our Globe LTE. I am complaining to repair for our connection in Mansasa area. We cannot do our business transaction all because of your slow internet server. Please do something about this immediately. I am actually here in ICM Globe branch. Furthermore, I also called your customer hotline, but failed to solve my concern. It took me too long to be entertained by your customer service agent so this lead me to make a complaint online.
PLEASE FOLLOW UP THIS REF#ECT16040002215 THAS WAS COMPLAINED LAST 3 WEEKS AGO. UNTIL NOW WE DON'T RECEIVED ANY UPDATES ABOUT THE CONNECTIVITY OF THE NEW LINE FOR WIFI & LANDLINE UNDER THE ACCOUNT OF JESSICA GAYLE M TECSON. OUR SUBSCRIBED PLAN IS PLAN 1299 AND HAVE PAID ALREADY PHP1,499.00 FOR ADVANCE PAYMENT. OUR WAITING OF 3 WEEKS WILL BE ENOUGH NA AND IF YOU WILL NOT GIVE US ANY UPDATES OR CONNECT OUR LINE WE WILL BRING THIS COMPLAIN TO National Telecommunications Commission (NTC).
Why are you allowing gamepad to take money off my phone without authorization they have taken five pesos each day for the last two days I did not sign up for this service they did not have my permission nor do you have my permission to allow them to do this. Now I expect a full refund or I will no longer use your services I will change carriers
Still poor connection globe tatoo here las pinas with acct. Number860582820 paying regular bills monthly very unsatisfactory. Im operating small netshop with 5mbps and i receive only 1 mbps always have to call and complain never get the service i paid for im losing money and i have to pay the regular bill for 5 mbps always have to call and complain to hotline never receive any rebates. Poor service of globe should take action immediately or i will put the complain to the consumers right. Globe wake up
hi good pm please see attached photo in my account . it is about wrong type of account number in bayad center your hotline said that i need to post this photo for you to settle this contest . thanks . i need asap confirmation . please
Hi!!I just want to ask why my globe tattoo pocket wi-fi with a simcard number 9271941961 has been deducted on its existing load of 467 last month. Since we loaded it with Php.1000.00 last march 2016 and registered it to a promo GS499. We loaded it again a php.500 last april 01,2016 and registered it to a promo GS499. When we check it out why the connection is poor, and the load balance remaining. It has only php. 06.00 pesos left on it!! where did the php.467.00 existing load balance gone.
I would like to complain of the poor service of your network for almost a week. I have been contacting your hotline 7301000 for the past few days , but in vain. I also noticed that my load amounting to one hundred pesos was gone without any reason. I demand an explanation on this matter as soon as possible.
if im registered to globe gounli promos, i can't do outgoing calls, and i cant recieve incoming calls, but i can text, and if i stop the promo i can do outgoing and i can recieve incoming.. whys that? can you please help me with this...?
I try to registered to promo CA20 last sunday night (March 6,2016) then I haven't received any message from 8888 then When I check my Balance it become zero (0), then the following day March 7, 2016, I try again another promo of TM but seems no difference.. I received a message that the network doing their best to fix the concern regarding that, But I felt disappointed because since yesterday there's no any changes and yet your network become worst.
Please, Bring back my load this is my number #09056150464 and I hope you fix your network immediately or else many customer will lost.
I registered to promo GOUNLI50 last night, then this afternoon I received a text from 8888 saying, my promo expired. I tried to call all hot lines of Globe even the chat support online but they're so hard to contact. Please improve your service.
kindly check your promo because last sunday night march 6,2016 i availed your promo GOTSCOMBODD70 valid for 7days but today 8888 texted that my GOTSCOMBODD70 has already expired? kindly do something i want my load back immediately this is my #0936-902-4350
I registered yesterday afternoon GOUNLI500 valid for 1 month but what happen? 8888 texted me today morning " your prepaid load GOUNLI500 has already expired?" how come it happen? please do something i want my load back immediately and this is my #0916-743-3866.
Kindly check your promos, just availed yesterday( after lunch) your GOUNLI50-for 3 days. And to my surprise globe texted me today that its already expired. What a service. My number is 09266822685. Thank you.
Last night i register to GOUNLI500, 8888 replied that i was already registered in this promo but early this morning i have receive a txt informing me that my GOUNLI500 has already expired how come it was already expired this promo i valid for 1 month how can i claim back my load?
Few weeks ago our modem has been replaced. Globe says that it is an upgrade of their hardware or something. We received the email and texts from Globe. I thought it is an UPGRADE but as it turns out, it is slower than my old modem and it is ruining my business! Fix your connection or I will change my network.
Hi , My name is Rachael Paola from Melbourne Australia and recently purchased an iPhone 5s from an Apple Store in Quezon City . I was told the phone was locked but when I got home yesterday and put in my Australian sim I wasn't able to because it told me the phone is locked to my precious provider which was Globe .
I need to know HOW I can get it unlocked and what is the easiest and most efficient way of doing this ? My cellphone number was +639272547319 .
The IMEI is 3592700688188000 And the FC ID: BCG - E2643A
Please contact me ASAP as this matter VERY URGENT. My email is : email@example.com
good day.... im always waiting for a posting of my bills in my email but still i dont recieve any bills for alost 4 months and it is very difficult to pay without the bill payment....can you make it possible to send my bill on my email...thank you.
I purchased your plan 299 globe tattoo broadband last february 25, 2016 at SM sta. rosa and waited within 24hrs to activate it. Before i leave your store they already set it up with my own pocket wifi. Today, february 27, 2016 i tried to use the net and received text's from GLobe that saying they charged me worth 300 and to cancel it just follow the instruction from the text and i followed it then its a share-a-load message which is i never send a load to a certain no. and i still receive the same text please help me
Hello, I live in France and I'm French. I bought an I-phone 5S as a bargain, IMEI : 352039065313274. Apple insured me it's not lost or stolen but it's locked by Globe Philippines. Can you unlock it and to what conditions ? Thanks in advance for your answer, Best regards.
good morning, Globe. My Internet order number numbers was 19778296. Service Number 1001036476. Installed (Tandayag, Amlan, Neg Or) May 16 2015. I don't know the account number. My Tattoo modem keeps on dropping out, and the signal becomes very weak. Could you please advise and repsir. Thanks, Angela.
I would like to request for refund of overpayment for Accpount#47447976 and to be forwarded to pay Account# 96438063. My line has been cut since Feb 1st week and I paid over BPI online banking with acknowledgement # 00785 last Feb 5, 2016, Please assist asap and reconnect my mobile#09175875240. Thank you so much
Hi, Is there another way of getting through Customer Service? Our landline and internet at home is busted. We have gone to the Globe office to inform them and we were told that the technicians will come within 24 hours...that was over 3 weeks ago. I tried talk2globe chat and was given the same response. I am at wits end. Please help!
hi globe. i just want to confirm when will you fix our INTERNET connection. i submit already the correction on my requirements. but still no INTERNET connection. its been already a week since you disconnect it. i paid 1599 for our installation... please.. fix it.. i want an explanation why still no internet connection
Have globe numbers 09165968657 and 09157061080. I used these as my roaming number now,siglan is lost. Can you please help me activate. I used these numbers enrolled to a very important transcations not to mentions here. Please, hoping for your immediate actions. My emai ad is firstname.lastname@example.org. Thank you.
First concern: I don't want to avail of your gadget care, thus, i don't want to be charged with any additional amount on top of my monthly charges of P999.00.
Second concern: What is this additional charge of P50 for the statement or the statement fee, for same reason i don't want to be charged with it, you may email my statement to my email add indicated above.
i paid my bill at western union porta vaga here in baguio last january 21, 2016 and has not been reflected. now i'm getting messages that i have not settled my bill and that it is already due. my globe number 09778551200. account number is 1027652468.
We can't use our internet and phone for almost a month now. Technician visited and told us that he'll update our service but noticed he didn't do anything. The connection gets worst as of this time. PLEASE HELP! Telephone # 032-401-9325 Acct # 840161584
We have been a customer of globe for a year, and we have had nothing but problems with guys, if you want you can chek our account, my email address is above if you really contact people. We have a 5mbps signed contract but right now when we try to do speedtest, it only gives us 1mbps, why?!! Am i the nly one who has a problem with your network?! We are paying for 5mbps by the way not for 1 or 2 mbps. We had this problem for over 3 weeks, but your customer service line couldn't even answer. Fix this.
Hi Ma'am/Sir, please check our account,under my father's name, Lorenzo A. Enero. Our landline phone is not yet activated though the handset had arrived last December 1, 2015. Our bundle is the 5MBPS LTE internet with the landline phone. We also did not received our HOOQ activation code which they told us we should be receiving 24 hours after our line is installed. Please make a follow up on these matters. thanks.
1326Juanita De Mesa Sope(04 December 2015 9:03 PM)
Peace! My son is in the U.S. his roaming was deactivated because he wasn't able to reply YES. How will he activate his roaming again.I was calling GLOBE SERVICE but no one is answering. Hope you can help me. Thank You!
1323aurelia campos aromin(03 December 2015 8:06 AM)
Sir/madam good morning. Kindly please check up our globe landline phone because it is not operational since last week. I thought there was only a repair but until now we don't have dial tone. Thank you so much.
Hi, my sim card is locked and they're looking for a code to unclock it. I didnt even know why my sim card suddenly became like that. Invalid. Please advice me on what to do and where to get the code for my sim card to be unlocked.
I would like to ask how to turn off the call baring . I was not able to send a text messeges since yesterday. I registered the GoTXT15 promo. Supposed to be it will expire tomorrow, November 30. Please call me. 09156271149
I subscribed to your globe promo today under GOUNLI20 but still my regular load is deducting when calling globe numbers and now can't call as my regular load already finished. Why is this happening? what is the use of registering to your promo if your deducting regular load?
My concern is about my load too. I have just bought a new globe sim and I load PHp50 in it. so I registered to NewGoUnli20. So I got the confirmation etc etc. on the next day received a notice that my load will expire so I try registering it again but it end up that my load is insufficient so I balance inquiry and found out that my load balance is PHp15.50 only. So I just take it as if I may have only overused the load. so I bought a load worth PHp50 and registered the same Unli promo. but this time it supposed to have a remaining balance of PHp30plus, sadly when I checked my balance I only got PHp9.50 SO What happened to the load? I don't know because even before the expiration notice came for the next whole day I DID NOT use my phone. SO BAD! I need an explanation please!!!
I took an absent at my work waiting for your technicians and I've waisted my time waiting for nothing. You will inform me? After how many days? Then I'll pay for those days without giving me what I'm paying for? If I won't having back my landline and internet connection this day, please disconnect my line. I'm tired of hearing your excuses about restoration issues. And I'm not paying for nothing. Thanks
Good afternoon.. I would like to ask if what is the process for a reissuance of a company postpaid sim that have been lost but has been continuously billed. Hoping for an immediate response. Thank you.
I already paid 190.00, but still my line is deactivated. your staff told me that two hours after my payment, my line will automatically be activated. What happen. pls. call me at 09088629934 for any thing to reconnect my line
my concern is about the load..my officemate bought a load.. and she always experience that her load is gone example she bought a 100 pesos and after a minute or hour when she checked her load the amount is 40pesos.. My GOd is unfair.. please check that OK
good afternoon globe.. is your network signal unstable? my globe number can not send or receive text or calls for the whole day.. what can i do about this.. and can i go to the nearest globe store for my concerns? or i still need to call for your customer service that is not picking my call? thank you..
Hi globe. I've reloaded my retailer sim but when I used to load my globe costumer, it always appearing "Check Operator Sevice" please help me. I dont want my load wallet go to waste. This is my email. email@example.com
Get back my load. I bought load this morning and i registering it to GoUnli25 but its informing me that my balance is not enough for the promo. When i checked my balance its o.oo. Where did my load goes?
Good day!.. My concern about your SUPERSURF50, i registered unlimited surfing but i cant use it properly. Can you please fix it. It will end up later but unfortunately this service made me unsatisfied. Thank you
Hi yesterday .. I regestered in gosakto for 1000txt ang 1000 mb but i cant use my mb i dont know why .pls fix it . And also i cant check my balance . I cant check the remaining mb left . Because it always processing. .
I registered an unlisurf promo just now, and because the confirmation was taking a long time I tried registering again for the promo. After a few minutes I received text messages saying that I'm registered in the promo. To my surprise, I received two messages concerning the confirmation. I then checked my balance and notice that the promo registered twice. What happened to the globe load watch?
You do not need to answer me. This is just for your information. Went to SM mall and went to globe store. I just got here from usa and wanted phone service for me and my wife (maybe new phones also). Guard told us window one then about 10 minutes later told us to go to different window. Waited and went to 2nd window and told they could not help us. He said had to go to window one so we went back there and waited. About another 10 minutes the guard gave us a number after everyone else even though we there for about 20 minutes already. We left and went over to smart and got great service. You need to review you customer service policies if you want to get more customers.. Have a great day
1290Jan Andrei C. Espineli(29 September 2015 9:22 AM)
Hi Globe! I have a lot of issues regarding your service. First is about my mobile sim. When I avail the UTANG feature, they continually deduct the 12 peso for the feature although I only avail it once. It deduct my load three times. Next is about the internet plan we avail. The promo said it's up to 3mbps but since we avail it, it doesn't reach 2mbps. I hope you will response to this. Thank You.
1289Rainfredo Luzano Jr(28 September 2015 9:25 AM)
Hi! Please repair my globe Iine tel. Number 4848970 location Barangay Tapon 6022 Dalaguete Cebu Philippines. I m waiting 5 days not respond your company.. Please repair my globe line ... My contact no: 09277721392
Im registered n GoSakto promo..100txt to all networks and unlicall to globe/tm.,the problem s i cn text bt i cnt use my call..2consecutive promos but it didnt work..i hope u cn gve action on this problem..thank you
I HAVE BEEN EXPERIENCING THE SAME PROBLEMS SENT TO YOU BY OTHER PREPAID SUBSCRIBERS. WHAT ARE YOU DOING TO IMPROVE YOUR SERVICES? IT SEEMS THAT THE COMPLAINT OF YOUR SUBSCRIBER FELL ON DEAF EARS OR WE ARE JUST A DROP IN THE OCEAN OF CUSTOMERS? YOUR COMPANY IS NO DIFFERENT FROM OUR GOVERNMENT! FULL OF PROMISES NO ACTION BEING TAKEN!