With its growing number of clients to servce, the Social Security System (SSS) of the Philippines now provides 24-hour customer service (Monday to Friday) through its Call Center.
SSS Customer Service/Hotline Phone Number
920-6446 to 55
An actual call center agent will answer your questions, concerns or problems above.
SSS also utilizes the Interactive Voice Response System (IVRS), in which members follow the computerized voice instructions to answer their basic queries.
You may call SSS IVRS Hotline Numbers below:
917-7777 (Metro Manila)
562-9289 (San Pablo)
Subscribers of Globelines can call 917-7777 for free.
The SSS Customer Service Call Center is open from 7:00am on Monday all the way to 7:00am on Saturdays. It's closed during weekends and on holidays.
Reminder: Before calling the SSS phone numbers above, be sure to prepare your SSS number because the agent will check and verify your SSS records through your SSS number.
For new SSS applications, SSS advises that would-be members should call them first about SSS procedures and list of requirements so that SSS will immediately accept their application whenever they go the SSS branch.
Most of the calls that SSS received pertain to the status verification of the member's contribution, SSS salary loans, SSS benefit claims and application for the Unified Multipurpose Identification System (UMID) card which is the current SSS ID.
Do you have any concern with SSS?
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Sorry po ha...yun po sss loan ko not posted ano po ba problema doon . Matagal na po kaso hindi pa inaayos ng sss. Ilang beses na po ako pabalik-balik ng sss san juan city wala pa rin nangyayari o umuusad. Grabe 3 years na walang nangyayari. Please lang po paki asikaso naman .
Hi Good day! I just want to to have a complain regarding my SSS claims its almost a year. I got operated Aug 17, 2016, and i filled my claims Sept 9, 2016 after 6 months we follow up it SSS Olongapo City Branch dun nalaman ng boss ko na nawala ung record ko ni Ms. Olive siya kasi ung kinakausap ng accountant namin sa work. They told me to submit again the whole record kahit di na original kasi xerox nalang hawak ko tutal kasalanan naman nila bakit nawala. We waited a month to follow up status nya denied tapos tinatanong nila si Ms. Olive inaayos lng daw sa medical record. tpos ngayon ka chat ko acountant namin rejected daw they saw my files sa rejected box. Hala ano un lokohan. pagdating ba sa claims ganyan kayo katagal umaksyon. binawasan nyo na nga ung number of days my doctor recommend for 72 days tapos ginawa nyo na nga lang 60 days tapos ganto pa katagal aabutin.
Good day! My sister's husband died 7years ago, she wanted to avail the burial benefit but she didn't have the sss number of the husband. May i please ask for a detailed procedure on how she will go about it? The only document at hand is marriage cert, deatch cert and burial receipts. Can she also claim survivor's benefit for the widow?
Good day! Bakit ang hirap tumawag sa 920-6446/55? Pati sa 917-7777. Kahapon ng umaga nagtatry na ko, hanggang nung hapon. Tapos the next day ulit, pero wala parin? Kahit operator wala? WORKING po ba talaga yung number na yan? Mag-email naman ako, ganoon din mag two weeks na no response naman. Hay!
Hi ! Need assistance. I applied SSS thru online. I wasn't advise that I should print out the form. I was not able to save it in my phone. I only got my reference number. Then, I went to your branch at Guadalupe. They told me that I need that online form. What will I do? I didn't save it up. Kindly help me pls?
good afternoon, bakit po ang hirap macontact lahat ng hotline number na nakalagay sa SSS. may itatanong po kasi ako about sa contribution ko kung nahuhulugan ba siya.? ano po bang number ang kailangan ko tawagan para sa concern ko? thank u .
sir/mam gusto ko lang po malaman kung merong condonation ngayon sa SSS dahil matagal naring diko nahuhulugan ang SSS ko, kasi kung meron ay balak kong bayaran kung magkano ang dapat kong bayaran at ituloy ang contribution,ako po ay nasa saudi pwede po bang asawa ko nalang ang mag huhulog at magbabayad ng dapat bayaran??? at ano ano po bang requirements ang dapat nyang dalhin??? sana po ay masagot nyo ang aking mga katanungan
Maam/ Sir, ano po ang dapat gagawin yong employed na po ako tapos my loan pa ako sa sss by august 2015 sana matapos yong loan ko tapos nagresigned ako sa company by june 30, 2015 pwede po bang mag voluntary pay? din may penalty ba kasi 2016 na ngayon.. at pwede ba makapagloan ulit?
Good day. Bakit Di pwedeng mag-follow up thru phone sa SSS Dasma Cavite branch regarding sa SSS retirement claim ng father ko? Eh ano pang gamit ng hotline number nila di ba? Anong purpose nun? Nag-file ang father ko last November 2015 pa at ang huling personal follow up nya is nung May 2016 sa SSS Main office. Ang sabi sa kanya is baka 1st week ng June makukuha na ang benefit but until now laging on - going process sa manual verification ang status ng sa kanya. Laging sa 24/7 hotline ako nagpa-follow up kasi ayaw ako i-entertain ng SSS Dasma kapag dun ako tumatawag. Nsa mindanao na si tatay ngayon kasi expected nya na by this June yung pera nya. Bakit hanggang ngayon di pa din tapos ang manual verification na yan? Almost 7 months na eh. Di na kapani-paniwala ang sinasabi ng SSS na on-going process. Please help my father to get his money that is RIGHTFULLY HIS! Pinaghirapan nya yun ng ilang taon, and then kung kelan kailangan na nya, papahirapan pa rin ba ang isang senior citizen bago makuha yun?
i want to know sickness benefits of my husband has no appearance he submitted complete requirements out patient his sss no. 0378650577 his birthdate October 7, 1966. he submitted requirements last march 31, 2016.
Can someone please advise the status of my unpaid SSS pension payments. I have emailed member relations on April 7, 2016 but I have not received any acknowledgment and a reply to date. Appreciate any assistance you can extend. Thank you.
SSS#0102830372 DOB: 15 June 1954 I have emailed member_relations on April 7, 2016 regarding the status of my unpaid pension payment. The email has not been acknowledged and neither have I received any reply. Could someone please advise whats happening to my pension. Appreciate whatever assistance that can be extended to me. Thank you.
I want to access my account using online but i forgot my username and password can you please send me my username and password , this is my information:
CRN/SSSNUMBER :0007-1826732-6 DATE OF BIRTH : 12/07/1982 Please send those to email add : email@example.com I already forgot my old email add that my password and username supposed to be sent. Your help is highly appreciated. thank you
I would like to inquire if i can increase my monthly contribution to the higher amount. I can justify my monthy salary with my payslip. I am 2 months pregnant. I had paid my contributions since july 2014 550/month.
I have been out of the Philippines for 2 years and when I came back, I found out that my retirement pension was cut/stopped. My pension is remitted thru my ATM account with Land Bank of the Philippines. Can I request LBP, without any charges, for a statement of account so I can determine what month my pension was stopped? Thank you for your reply.
I applied for SSS pension last January 7, 2016. As of date, I haven't received any status on my pension. Please send me a status report. According to the lady who processed my application,it will take two to six months. I am in US. What number do I call to follow up.
We like to know if OFW could pay via visa card to our loans payment and contribution. Just like western union I have an account for sending money to Philippines?Tell us if we could registered on line payment Thanks
hi, im waiting for my maternity cheque they told me it will take 2-3weeks im waiting for almost 2months and 2weeks already still i havent recieve a cheque.everytime i follow up my to them refarding my claim tgey dont even know when it will be released..
pls do your job accordingly,im sure you have so many workers to provide a veey fast service but why is it that it takes a lot of time to process just 1 application.just a reminder the money your about to release does not came from your own pocket so no need to let the clients wait for a long period of time.I hope this could be the start of a fast process.
423Jessa Maree Calubaquib(21 December 2015 8:22 AM)
HI please help me out. I am not able to log in using my sss username and password. I cannot remember my username and password that I created. My SSS number is 3414532158. I need to reset the username and password, already tried to create a new account but it's not pushing thru. Thank You I'll wait for your response.
420Ma. Rosario Noche Montalbo(04 December 2015 8:39 AM)
Good Day! I forgot my password for sss online account, im trying to reset using username and/or email address. If i reset using username, it says they send password to my email, but i dont get any, on the other hand if i reset it via email, my email is not being recognized by the system. Please help, thanks
Hi,my first loan application was approved last Nov 9 2015 via online, when will i received the check? The address of my employer is in Cebu, from what SSS servicing branch will the check will come from? hope you can assist on me please.Thanks!
412JOAN REATAZA BURANDAY(30 October 2015 10:49 AM)
Good Day! I would like to request for resetting of my online account because I cannot access it anymore,
Stated below are the information needed for verification of records.
SSS#: 06-2116930-4 CRN# :0111-0110023-5 COMPLETE NAME: JOAN REATAZA BURANDAY DATE OF BIRTH : NOVEMBER 26,1984 MOTHER'S MAIDEN NAME: FE MENDOZA BUHALOG EMAIL ADDRESS USE IN ONLINE REGISTRATION: firstname.lastname@example.org EMPLOYER NAME: HMW LENDING INVESTOR'S, INC.
I would like to inform in your good office that my SSS account online was locked. Please help me accessed my account again. Kindly reset my password and send to my email account.thank u.. my Email Address: email@example.com
I would like to inform in your good office that my SSS account online was locked.. I already change my email address that's why I can't recover my password. Please help me accessed my account again. Kindly reset my password and send to firstname.lastname@example.org.
401Michelle gonzales gaborro(10 October 2015 2:54 PM)
Good day! I just want to ask on how to pay my loan years ago without interest because i dont have regular job to pay, i just want to finish my contribution to avail the benifits if i have. Thank you and more power to all.
400Ronalyn Panaligan Delos Santos(24 September 2015 3:22 PM)
Good day Maam/Sir,
I would like to inform in your good office that my SSS account online was locked. I already change my email address that's why i can't recover my password. Please help me accessed my account again. Kindly reset my password and send it to email@example.com
I WOULD LIKE TO KNOW WHY I CA NOT AVAIL SALARY LOAN SINCE I DO NOT HAVE BALANCE, ALMOST 2 YEARS AGO I FILED SALARY LOAN BUT IT WAS DENIED, DUE TO EXISTING HOUSING LOAN, BUT MY HOUSE WAS ALREADY ASSUMED LAST 1997. WHAT WILL I DO?
I am inquiring on behalf of Mr. Jay Lim. He's brother James Lim got him an educational loan but found out that received check was post dated already. He, then ask for assistance in SSS Butuan City branch and no response yet until now. It was a year ago. And now, he badly need it for his tuition fee. Can we ask assistance coming from anyone responsible on this since examination were now approaching. Check generated last July 03,2014. Hoping for a positive response.You can email me for any clarifications or details needed. Thank You.
I am inquiring on behalf of my uncle Pedro Laxamana. He has asked me to inquire how will do his annual confirmation since he is in the US. Your hotlin numbers can not be contacted. Yur online query of FB does not reply. ????
Hi gud pm im joydorado, I have account problem log in.. Can u help to open my account.. I know my password ang and my email.. But this is I read when I try a again to open account is lock.. Plss thank you so much :)I wait for your answer and suggestion
Good morning..how do i know if i im a member of sss..because the past year 2000 i am working at the company tru agency..sss is the no.1.requirements before i work. So that year i apply at the sss. But i lost the E1 paper. How do i activate my sss member? What the proses i need to do..thank you.
Good Day Ma'am/Sir.I would like to ask if I can get another copy of my SSS number. I am so sorry for the inconvenience i am sorry because i misplaced it.Thank You for your consideration.I promise not to lost it again.
I would like to request for a copy of my SSS contributions to support my sickness notification requirement and reimbursement for my medical leave of absence. Moreover, based on my SSS online records, I am not an employee of the reporting employer which is not updated. Kindly look into this and hoping it will be resolved as soon as possible.
Please i cant' reach you via phone, and 2 branches of SSS in Pasay can't help me on this. I have missed and forgot the old email address and password on my account. its just i wanted to have reset my passowrd and username if there was. My SSS # is 04-134-6357-7 my email address is firstname.lastname@example.org. Please im working for almost 7 years and still i can't apply for a loan.thanks
Can I ask for assistance regarding to my sss maternity benefits. whats is the status? they told me that my maternity benefits processing into 2 weeks but its almost a month since i filed. please help me to know if my cheque is ready for pick up. hoping for an immediate response.
Hi would like to raise a concern with regards to your hotline number of your id system (920 6401 with direct line 5711) i was calling the said number for almost a month already and unfortunately not even once they answered my call (naka hang lang ako for almost 30 minutes per day). Anu po kaya ang problema? I applied my replacement ID Last Feb. 16 2015 and unfortunately as of today wala pa po sakin that according to the SSS personnel for out na daw sya last May 17, 2015 and they told me to make a follow with the said number.
I would like to request in your good office to reset my account in SSS Online Inquiry or can you give since I can't access my account already. The email address that I used before is no longer active. Please see the below information for my concern.
NAME: HAZEL ANCHORES GARCIA SSS NO: 04-2232994-5
I'm looking forward for your immediate response. Thank you!
366John Demlee Gamayot Barbas(03 June 2015 7:53 PM)
Hi good day, I would like to know if what is the process on how to claim my ID because since I filed it way back January of 2014 it was never deliver on our address now it been a year already I don't on how to claim it .. just to let you guys that I'm located here in Davao City hope you can check this concern that I have thank you ...
Ask just want to ask about my uniwide sss I'd because until now its not coming they said its only 3 months processing why they still not delivering my sss I'd I have before but on I lost my I'd on january tht why I go to sss in malabon then I take another new I'd of sss uniwide id but until now still not coming
Good day..I would like to know, how can I check my SSS contribution through online? I do not have my UMID yet but I have my SSS number. I tried to search and followed the instructions which indicated but I can not access the site..Please help me,thank you
Can I ask for assistance regarding to my sss loan last March 26,2015 on automatic machine using UMID I.D.,I should'nt fill-up any kinds of form and then told me that my sss loan processing into 3 weeks. hoping for an immediate response
Asking for assistance please. I am Reagan Marcos Morla ,my employer needs my sss static info and my employment history as well the question is I forgot my username and password.To be able for me not to go to SSS office can I have my username and password?
I just want to ask about the maternity loan: i am 5 months pregnanat, as i heard many of my friends it was reimburse by my company to get the loan. Now i ask our employer about it, then they told me that after i give birth and process my childs birth certificate thats the time to release the loan. Is this a policy of sss?
my name is jesus o. sunga, i have filed my retirement last year in tacurong city and they requiered me to provide my school records, comelec and baptismal,all this were provided and according to the employee,mr.frqanz sueno my papers were forwarded to manila last march 05 2014 but till now haven't replied,my sss no. is 09-13413-9 hoping for your reply soon,God bless
good am,i have filed my retirement in sss,in tacurong city branch last year,and all of the requirement for the change of recods i have provide since my birthday is wrong,but till know whenever i ff. it up the reason is main branch in mla have no responce since it was the requirement by Dvo office,the FIR,could you help me please
339Rosemarie Carael Smera(18 January 2015 10:28 AM)
Hi my name is Rosemarie Smera and now I'm abroad and father is dead and my question is about my father's benefit and what is the requirement?This is really hard for me I'm really far from my family and nobody knows how to process all this.Would be nice if someone can help me out here .My father lost his id card i dunno when and where all i know is that he lost it,and what i know is that hes boss is the the one who remit hes SS but last couple months when hes in hospital I've heard that hes boss didn't pay his SS no idea how long all i know is that i need someone to help me out.Hes only a construction worker and he have family left behind except me because i have my own family but would be great if my family can receive hes funeral benefit or death benefit.He died last Sunday of January 11 2015.I really need help about all my problem whether we can get hes money or not and what is the requirement.I know its hard but we dont have his ID now i dont know whats next so help me please.Thanks Rosemarie u can reach me to my email add email@example.com .
hi i already applied d sss id last nov. 2014 here @ carmonna cavite branch my batchmate alreaady deliverd after 1 month of application but mine still not deliver almost 3months ds month my address was block 188 excess lot 5 ph 4 paliparan site dasmarinas cavite my email: firstname.lastname@example.org hope your cooperation for this matter..thanks sss # 33-92895315 email@example.com [color=blue]
Diczen Young SSS# 03-2678002-0 Pls check as I have not received my December, 2014 pension yet. I got doubled my pension amount on Dec 1 but that was for my November pension + 13th month. Thank you. My cp # is 0922-8608658;
I was locked out on my SSS online account. The email that was linked to it is already deactivated. Please help me to reset it. My details are as follows: Email: firstname.lastname@example.org ; DOB: August 30, 1981; SSS # 3377616687. Thank you!
erry Aguda Veracion is my brother-in-law. Last July 30, 2014, he was diagnosed with Lung Cancer Stage 4. He filed disability claim last August 15, 2014 at SSS, Sanchez Mira, Cagayan Branch that was received by SSS Tuguegarao, Cagayan Branch September 1, 2014. There was no notifications received as to further lackings of the said application. As of today, we received the denied application of Jerry A. Veracion (denied with pending death claim). We called up Tuguegarao Branch and they told us that it was denied because the medical doctor's approval or date of disability approved was November 7, 2014 and Mr. Veracion was already dead. Our arguments are: Why it took so long for the medical doctor to evaluate since the application was received by SSS Tuguegarao last September 1, 2014 and during that time Mr. Veracion was still alive? Can they not give considerations?
good afternoon i would like to ask the sss number of my husband arcadio luzon racaza jr. Im his legal wife, we are separated 11 years ago, but i only want to know his sss number for our kids benefits. we dont know if he is still alive or what, hope for your reply thanks.
Just want to follow up my monthly pension which stop last Oct 1. Until now i dont see it in my atm. SSS No. 03-4057467-8 of my late husband Herminigildo B. Dizon. I already updated my personal information early last month. Hope to hear from you soon. Thank you
I would like to know if the SSS website is now in normal? Cause until now I cannot log in using my credentials. I need to know the status of my loan application It's been a month since I have submitting an loan application. Thank you, my email is email@example.com
Good Day, my sss online account is currently blocked kindly assist me to restore my online account... thank you here is my details... Jamaica P. Satana Date of Birth 10071989 SSS# 3408693935 my email account firstname.lastname@example.org . THANK YOU.
Hi please help me, I forgot my userid and password. My registered email address is deactivated. My sss 3 is 02-12030 92-3. my bdate is 03311974. please contact me at 09993104076 or email at fernandezlilibeth email@example.com
Pls help me, i forgot my userid and password . My previous email account is deactivated. Please notify me at my new account firstname.lastname@example.org . My sss# is 02-1203092-3. Date of birth is 03311974. Or you may call me at 09993104076.. Thank you so much.
Hi good afternoon ,i just want to clarify of the law that was implemented now the Anti-bullying law.. one of the staff of SSS Valencia Bukidnon Branch was acting unprofessional few months ago in me..He was scolded me even if there was some clients who was heard that she did it to me..Yes, I admit I was wrong because I Was always strolling in front of him 3 times but it was not a good idea that the staff have the right to do what they want to say to the clients especially the words that was spoken was really bad..It deteriorated me..He was acting that he was the superior in front of me ..Actually, in that day i did my voluntary payment in my account.As a Staff you don't have a right to scold the client , you should just tell to the client in a good manner that next time it should not be happen again because it will affect the job for a reason that it can disturb you.I'm a 4 yr college graduate.I had a 3 year experienced in working in a company which I was dealing with different kind of people with different kind of personality..So i know what it feels.By the way his name is Dax Augustine Damasco.He was the cashier in charge at that time And I'm Alexil Naduma.I am just concerned regarding the harmonious public relation Skill that should be practice by the staff in order that it will not happen again to the other clients.thank you.
hi goodafternoon.this is mary grace sairez baliwang.SSS # 34-0600276-4.I verify yesterday my UMID ID in DILIMAN BRANCH verification counter 49.,Im so confused because the CRN number give it to me is not match to the given addressee.OMG.Don't give, wrong information/dont chatt to your co-worker if not necessary..pls.do good in your job.
Good Day, my sss online account is currently blocked kindly assist me to restore my online account... thank you here is my details... evangieline c. nabor Date of Birth 08121959 SSS# 3-354400777 my email account email@example.com thank you....
Pls help me, i cant open my account permanently because I already forgot my userid and password . here is my sss #.34-2114441-6,kristen arambulo arabit,,Date of birth 08121989,Pls notify me at my facebook account at firstname.lastname@example.org..Thank you and Godbless
Good Day, my sss online account is currently blocked kindly assist me to restore my online account... thank you here is my details... Mark Anthony Rafols Ada Date of Birth 09181982 SSS# crn#-0111-2591119-6 my email account email@example.com . THANK YOU.
My mother Victorina F. Malazarte with SSS#0503328182 is waiting for her clearance for filing of retirement benefit. According to SSS Sorsogon City branch her clearance was already at SSS Diliman Q. C. My mother is weak because of her age she is now 67 years old she cannot travel long. We are requesting to your good office to please email her clearance directly to SSS Sorsogon City or mail it to my mother's address Salvacion Sorsgon West District Sorsogon City. Please consider our request. Thank you and God bless you.
hi, i file my maternity notification last March 31, 2014 after a month a I made a follow up and it was denied. I made several follow up the answer still the same denied. Until now for 4month I haven't received my maternity claims. my sss#0722571228
My aunt was a member of SSS and she passed away last August 2, 2013. We would like to claim her funeral benefit of P20K. The funeral expenses receipts were all paid by an aunt who is a US resident. May I know if there is a prescriptive period for the funeral claim? I as informed by SSS Iloilo branch that we could claim the funeral benefit but the additional requirements are the waiver and 2 valid IDs of my aunt at US. As I understand it, the IDs should be presented upon filing.
I hope for an immediate response to this query. hank you and good day!
we're in naga city ,and we're under state of calamity due to typhoon glenda..as it was stated in tv you are offering a calamity loan or should i say early renewal,sad to say you only have forms nothing more !...they tell me that the media was just telling lie..comon, wake up!!.
307Krizelle Alexis Ponzei Abrilla-Austria(24 June 2014 4:36 PM)
hi.. I've been trying to call the customer service hotline but no one is answering or its busy, I've been calling for 2 hours now. can someone improve the customer service hotline. or can you provide additional hotline. because i need customer service representative. ivr can't answer my concerns
Just want to inquire what can i do cannot open my online membership (i think it was block already), i forgot the password of my account before. is there any chance to recover my account?? email me firstname.lastname@example.org Your response will be much appreciated.
I cannot log in to my account.. I forgot my user id and password of my sss so I cannot view it online. Can you help to retrieve my online account? My SSS # 06-1399105-6 contact me at 512-5827 / 09336996554. Thank you I need it very urgent.. !
Good pm! i just to request a new copy of attachment letter of my umid id..beacause taiwan embassy required to present that letter to get visa but unfortunately i dont have the letter beacuse of flood last year.. so may i request a new copy of that letter..please help me..i really need it..
my online membership was blocked, i forgot my password of my account. i can't go online..please help..i'm waiting for your response..thank you what can i do cannot open my online membership (i think it was block already), i forgot the password of my account before. is there any chance to recover my account??
I wanted to verify if I'm already eligible for reloan, because based on my salary statement, I'm able to pay more than of my first loand obligation, however checking it on sss official website which is almost always down, it's not yet updated.
My SSS online has been blocked. Since this morning,i wasnt able to log in. SSS website also is very very slow. what happen? Then the next time I visit your website, my account has benn blocked. I dont understand anymore. Please help me so that I can log in to my account. I would like also to followup my maternity benefit. Thank you.
Should you have questions, please send me an email anytime. Thanks
Good day. My SSS online account has been block. can you help me with this? I tried to contact your customer service but it seems that they are recieving a lot of calls,the tone is always busy.I'm hoping someone from your team can help me. I really need to check something in my account. thanks and more power.
i forgot my credentials on sss web sites what should i call about this.., i tried to put in my email address and the user that i think i have and its not allowing me to do any changes.., what is the best thing to do ?
When I log in to your website, my ID was alread blocked. I need to access my SSS to print my statement of contributions, employment history, etc. as requirement of my Canada visa application which due this week. I have to submit this requirement or else my application will be cancelled.
Would like to inquire about maternity benefit. Im currently 7 months pregnant and employed but im planning to resign next month. I have already submitted my MAT 1 form, i was just wondering if ever magresign po ako, can i still claim my maternity benefit? What are the requirements and how do i go through the process.. Tumatawag po ako sa hotline but palagi busy po..
good day! greeting's sir/mam tanong ko lang ho kasi ho ang mntly ko ho 15,500 nag apply ho ko ng salary loan na skin n ho ung stub ang computation ho ang approve ho na ma loan ko 20,000 lang last loan ko ho last 2002 to 2005 ang approve 20k, bakit ho ngaun 2ok p dn mas mataas na ho ang mntly ko ngaun?