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SSS Customer Service | Hotline Phone Number
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With its growing number of clients to servce, the Social Security System (SSS) of the Philippines now provides 24-hour customer service (Monday to Friday) through its Call Center.


SSS Customer Service/Hotline Phone Number
  • 920-6446 to 55
An actual call center agent will answer your questions, concerns or problems above.

SSS also utilizes the Interactive Voice Response System (IVRS), in which members follow the computerized voice instructions to answer their basic queries.


You may call SSS IVRS Hotline Numbers below:

  • 917-7777 (Metro Manila)
  • 446-5902 (Baguio)
  • 982-8739 (Tarlac)
  • 562-9289 (San Pablo)
  • 472-8842 (Naga)
  • 234-2053 (Cebu)
  • 227-7273 (Davao)
  • 992-2014 (Zamboanga)
Subscribers of Globelines can call 917-7777 for free.

The SSS Customer Service Call Center is open from 7:00am on Monday all the way to 7:00am on Saturdays. It's closed during weekends and on holidays.

Reminder: Before calling the SSS phone numbers above, be sure to prepare your SSS number because the agent will check and verify your SSS records through your SSS number.

For new SSS applications, SSS advises that would-be members should call them first about SSS procedures and list of requirements so that SSS will immediately accept their application whenever they go the SSS branch.

Most of the calls that SSS received pertain to the status verification of the member's contribution, SSS salary loans, SSS benefit claims and application for the Unified Multipurpose Identification System (UMID) card which is the current SSS ID.

Do you have any concern with SSS?

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Total comments: 3831 2 3 ... 25 26 »
383 Whillourin   (24-July-2015 4:06 AM)
Hi! My online sss account is blocked. How can I log in to my online account again? thank you

382 Pamela Labiaga   (23-July-2015 3:42 PM)
I recommend for you guys to have chat support online on your website ^_^

381 Michael rosal   (21-July-2015 2:14 PM)
Good day!!!!
I lose my SSS I.d. what should I do?

380 Dynah Evangelista   (20-July-2015 3:02 PM)
Please i cant' reach you via phone, and 2 branches of SSS in Pasay can't help me on this. I have missed and forgot the old email address and password on my account. its just i wanted to have reset my passowrd and username if there was. My SSS # is 04-134-6357-7 my email address is dynah.evangelista@xerox.com. Please im working for almost 7 years and still i can't apply for a loan.thanks

379 Merry Jane E. Bedra   (20-July-2015 11:00 AM)
Can I ask for assistance regarding to my sss maternity benefits. whats is the status? they told me that my maternity benefits processing into 2 weeks but its almost a month since i filed. please help me to know if my cheque is ready for pick up.
hoping for an immediate response.

378 marycel   (15-July-2015 3:32 PM)
Hi, my sss account.online was locked. Please help me accessed my account again. Kindly reset my password and send it to marycel_gazo@yahoo.com
my sss # 0932819220

377 Philip Donald C. Torregosa   (14-July-2015 3:40 PM)
Good day maam/sir,

I would like to inform in your good office that i lose my sss ID card today.So i would like to ask your advice if what would im going to do.

Sincerely yours,

Torregosa,Philip Donald

376 wakopaki!   (14-July-2015 12:59 PM)
They should try chat support! No one answers their phones! Lazy people!

375 Tristan   (14-July-2015 10:12 AM)
Hi Good Morning,

Hi would like to raise a concern with regards to your hotline number of your id system (920 6401 with direct line 5711) i was calling the said number for almost a month already and unfortunately not even once they answered my call (naka hang lang ako for almost 30 minutes per day). Anu po kaya ang problema? I applied my replacement ID Last Feb. 16 2015 and unfortunately as of today wala pa po sakin that according to the SSS personnel for out na daw sya last May 17, 2015 and they told me to make a follow with the said number.

374 reymer   (12-July-2015 11:37 PM)
hi po,, bakit po hindi ako maka register sa sss online,, bakit invalid palagi ang ss number,,hindi pa ako naka register through online pro bkit ayaw gumana,, Valid nammn ang SSS number ko !

373 Hyveline capela   (10-July-2015 6:52 AM)
I lost my sss card and i need my sss number number can you please help me

372 Flordelina F. Magro   (08-July-2015 1:51 PM)
Hi, Good Day!!! When i receive my umid id why my sss number was different to my e1 form i call the sss hot line but i cant connect.
Thank you!!!

371 Paulsiey Joy Bustillo   (23-June-2015 12:55 PM)
Hi, my sss account.online was locked. Pls help me accessed my account again. Kindly reset my password and send it to paulsiey.joy.bustillo@gmail.com thanks

370 Abegail Bendicion   (22-June-2015 2:05 PM)
Hi, my SSS account online was locked. Please help me accessed my account again. Kindly reset my password and send it to abegail_17bendicion@yahoo.com thanks

369 Hazel A. Garcia   (22-June-2015 1:39 PM)
Hi, good afternoon!

I would like to request in your good office to reset my account in SSS Online Inquiry or can you give since I can't access my account already. The email address that I used before is no longer active. Please see the below information for my concern.

NAME: HAZEL ANCHORES GARCIA
SSS NO: 04-2232994-5

I'm looking forward for your immediate response. Thank you!

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