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SSS Customer Service | Hotline Phone Number
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With its growing number of clients to servce, the Social Security System (SSS) of the Philippines now provides 24-hour customer service (Monday to Friday) through its Call Center.


SSS Customer Service/Hotline Phone Number
  • 920-6446 to 55
An actual call center agent will answer your questions, concerns or problems above.

SSS also utilizes the Interactive Voice Response System (IVRS), in which members follow the computerized voice instructions to answer their basic queries.


You may call SSS IVRS Hotline Numbers below:

  • 917-7777 (Metro Manila)
  • 446-5902 (Baguio)
  • 982-8739 (Tarlac)
  • 562-9289 (San Pablo)
  • 472-8842 (Naga)
  • 234-2053 (Cebu)
  • 227-7273 (Davao)
  • 992-2014 (Zamboanga)
Subscribers of Globelines can call 917-7777 for free.

The SSS Customer Service Call Center is open from 7:00am on Monday all the way to 7:00am on Saturdays. It's closed during weekends and on holidays.

Reminder: Before calling the SSS phone numbers above, be sure to prepare your SSS number because the agent will check and verify your SSS records through your SSS number.

For new SSS applications, SSS advises that would-be members should call them first about SSS procedures and list of requirements so that SSS will immediately accept their application whenever they go the SSS branch.

Most of the calls that SSS received pertain to the status verification of the member's contribution, SSS salary loans, SSS benefit claims and application for the Unified Multipurpose Identification System (UMID) card which is the current SSS ID.

Do you have any concern with SSS?

Use English language when posting comments. Non-english language will not be published. Don't spam. Don't use offensive language. Write as if talking to a good friend.
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Total comments: 3431 2 3 ... 22 23 »
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343 Jess Sunga • 11:17 AM, 28-January-2015
my name is jesus o. sunga, i have filed my retirement last year in tacurong city and they requiered me to provide my school records, comelec and baptismal,all this were provided and according to the employee,mr.frqanz sueno my papers were forwarded to manila last march 05 2014 but till now haven't replied,my sss no. is 09-13413-9 hoping for your reply soon,God bless
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342 Myrna Agc • 3:51 PM, 27-January-2015
Miss ______________ of SSS find my USB ASAP..We are responsible for our usb and reports, you don't have right to lost my USB.
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341 Jess Sunga • 8:54 AM, 26-January-2015
good am,i have filed my retirement in sss,in tacurong city branch last year,and all of the requirement for the change of recods i have provide since my birthday is wrong,but till know whenever i ff. it up the reason is main branch in mla have no responce since it was the requirement by Dvo office,the FIR,could you help me please
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340 Nestor Ogaro • 7:52 AM, 20-January-2015
my sickness benefits filed last november 1st week until now! nothing. SSS wake up please!
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339 Rosemarie Carael Smera • 10:28 AM, 18-January-2015
Hi my name is Rosemarie Smera and now I'm abroad and father is dead and my question is about my father's benefit and what is the requirement?This is really hard for me I'm really far from my family and nobody knows how to process all this.Would be nice if someone can help me out here .My father lost his id card i dunno when and where all i know is that he lost it,and what i know is that hes boss is the the one who remit hes SS but last couple months when hes in hospital I've heard that hes boss didn't pay his SS no idea how long all i know is that i need someone to help me out.Hes only a construction worker and he have family left behind except me because i have my own family but would be great if my family can receive hes funeral benefit or death benefit.He died last Sunday of January 11 2015.I really need help about all my problem whether we can get hes money or not and what is the requirement.I know its hard but we dont have his ID now i dont know whats next so help me please.Thanks Rosemarie u can reach me to my email add rosemariesmera@yahoo.com .
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338 Iza Cabral • 11:34 AM, 07-January-2015
hi i already applied d sss id last nov. 2014 here @ carmonna cavite branch my batchmate alreaady deliverd after 1 month of application but mine still not deliver almost 3months ds month my address was block 188 excess lot 5 ph 4 paliparan site dasmarinas cavite my email: enza58@yahoo.com hope your cooperation for this matter..thanks sss # 33-92895315 enza58@yahoo.com [color=blue]
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337 Diczen Young • 7:46 PM, 24-December-2014
Diczen Young SSS# 03-2678002-0
Pls check as I have not received my December, 2014 pension yet. I got doubled my pension amount on Dec 1 but that was for my November pension + 13th month.
Thank you. My cp # is 0922-8608658;
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336 Anne Karen • 9:24 PM, 15-December-2014
I was locked out on my SSS online account. The email that was linked to it is already deactivated. Please help me to reset it. My details are as follows: Email: annekaren03@yahoo.com ; DOB: August 30, 1981; SSS # 3377616687. Thank you!
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335 Annelie Valencia • 8:58 AM, 11-December-2014
erry Aguda Veracion is my brother-in-law. Last July 30, 2014, he was diagnosed with Lung Cancer Stage 4. He filed disability claim last August 15, 2014 at SSS, Sanchez Mira, Cagayan Branch that was received by SSS Tuguegarao, Cagayan Branch September 1, 2014. There was no notifications received as to further lackings of the said application. As of today, we received the denied application of Jerry A. Veracion (denied with pending death claim).
We called up Tuguegarao Branch and they told us that it was denied because the medical doctor's approval or date of disability approved was November 7, 2014 and Mr. Veracion was already dead. Our arguments are: Why it took so long for the medical doctor to evaluate since the application was received by SSS Tuguegarao last September 1, 2014 and during that time Mr. Veracion was still alive? Can they not give considerations?
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334 Arnold Lefrozo • 11:07 AM, 19-November-2014
YOUR HOT LINE NUMBERS 9206446 - 55 was always busy. I can't connect even at night. Please try this (SSS Administration) by yourself to see how inconvenient your hotline number is....
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333 Alice Badilla • 3:48 PM, 12-November-2014
good afternoon i would like to ask the sss number of my husband arcadio luzon racaza jr. Im his legal wife, we are separated 11 years ago, but i only want to know his sss number for our kids benefits. we dont know if he is still alive or what, hope for your reply thanks.
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332 Amelia Vinuya Dizon • 8:17 AM, 04-November-2014
Just want to follow up my monthly pension which stop last Oct 1. Until now i dont see it in my atm. SSS No. 03-4057467-8 of my late husband Herminigildo B. Dizon. I already updated my personal information early last month. Hope to hear from you soon. Thank you
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331 Issa Mendoza • 10:01 AM, 21-October-2014
Please let me know if you have other numbers to call. I tried to call your hotline but I'm just getting busy tone. Kindly assist us SSS payers, we don't deserve this kind of service.
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330 Waren Salomon • 4:21 PM, 06-October-2014
I would like to know if the SSS website is now in normal? Cause until now I cannot log in using my credentials. I need to know the status of my loan application It's been a month since I have submitting an loan application. Thank you, my email is www.warviper@yahoo.com
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329 raquel corbito • 9:42 AM, 24-September-2014
Good Day, my sss online account is currently blocked kindly assist me to restore my online account... thank you here is my details... Jamaica P. Satana Date of Birth 10071989 SSS# 3408693935 my email account maicasatana@yahoo.com . THANK YOU.
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