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SSS Customer Service | Hotline Phone Number

With its growing number of clients to servce, the Social Security System (SSS) of the Philippines now provides 24-hour customer service (Monday to Friday) through its Call Center.

SSS Customer Service/Hotline Phone Number
  • 920-6446 to 55
An actual call center agent will answer your questions, concerns or problems above.

SSS also utilizes the Interactive Voice Response System (IVRS), in which members follow the computerized voice instructions to answer their basic queries.

You may call SSS IVRS Hotline Numbers below:
  • 917-7777 (Metro Manila)
  • 446-5902 (Baguio)
  • 982-8739 (Tarlac)
  • 562-9289 (San Pablo)
  • 472-8842 (Naga)
  • 234-2053 (Cebu)
  • 227-7273 (Davao)
  • 992-2014 (Zamboanga)
Subscribers of Globelines can call 917-7777 for free.

The SSS Customer Service Call Center is open from 7:00am on Monday all the way to 7:00am on Saturdays. It's closed during weekends and on holidays.

Reminder: Before calling the SSS phone numbers above, be sure to prepare your SSS number because the agent will check and verify your SSS records through your SSS number.

For new SSS applications, SSS advises that would-be members should call them first about SSS procedures and list of requirements so that SSS will immediately accept their application whenever they go the SSS branch.

Most of the calls that SSS received pertain to the status verification of the member's contribution, SSS salary loans, SSS benefit claims and application for the Unified Multipurpose Identification System (UMID) card which is the current SSS ID.

Do you have any concern with SSS?
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Total comments: 463
463 Marisa Monilla   (26 July 2016 9:08 AM)
Hi Sir/Madam, may problema po ba sa SSS site, di po kasi ma view ang details when enquiring in SSS details.


462 ELVIE PANOPIO GARSAIN   (12 July 2016 2:47 PM)
Dear SSS,

what should i do i forget my user id and password to online at your site. i cant verify and search on your site.
it is possible to register me again. my SSS # 04-1078987-2

thank you

461 MARIE JANE   (11 July 2016 4:18 PM)
bakit po parang walang kwenta yong sss hotline nyo???

460 Danica Lacro Daquiz   (11 July 2016 10:03 AM)
Hi ! Need assistance. I applied SSS thru online. I wasn't advise that I should print out the form. I was not able to save it in my phone. I only got my reference number. Then, I went to your branch at Guadalupe. They told me that I need that online form. What will I do? I didn't save it up. Kindly help me pls?

459 ces   (07 July 2016 3:27 PM)
good afternoon, bakit po ang hirap macontact lahat ng hotline number na nakalagay sa SSS. may itatanong po kasi ako about sa contribution ko kung nahuhulugan ba siya.? ano po bang number ang kailangan ko tawagan para sa concern ko? thank u .

458 arvin   (03 July 2016 2:39 PM)
sir/mam gusto ko lang po malaman kung merong condonation ngayon sa SSS dahil matagal naring diko nahuhulugan ang SSS ko, kasi kung meron ay balak kong bayaran kung magkano ang dapat kong bayaran at ituloy ang contribution,ako po ay nasa saudi pwede po bang asawa ko nalang ang mag huhulog at magbabayad ng dapat bayaran??? at ano ano po bang requirements ang dapat nyang dalhin???
sana po ay masagot nyo ang aking mga katanungan


457 Hipolito   (30 June 2016 11:43 AM)
Sir/madam tanong ko lang yung id ko po january pa po ako nag apply hangang ngayon wala pa rin

456 Marvelito V. Pogoy   (30 June 2016 11:05 AM)
pls reply at my email... maraming salamat..

455 Marvelito V. Pogoy   (30 June 2016 11:04 AM)
Maam/ Sir,
ano po ang dapat gagawin yong employed na po ako tapos my loan pa ako sa sss by august 2015 sana matapos yong loan ko tapos nagresigned ako sa company by june 30, 2015 pwede po bang mag voluntary pay? din may penalty ba kasi 2016 na ngayon.. at pwede ba makapagloan ulit?

454 riezl lanzarrote   (22 June 2016 12:41 PM)
good day po gano ba katagal ang pag proseso ng sick leave,,,mag 1 MONTH NA PO KMI NG File until now ala pa din...

453 Czarina Congreso   (09 June 2016 11:00 AM)
Good day. Bakit Di pwedeng mag-follow up thru phone sa SSS Dasma Cavite branch regarding sa SSS retirement claim ng father ko? Eh ano pang gamit ng hotline number nila di ba? Anong purpose nun? Nag-file ang father ko last November 2015 pa at ang huling personal follow up nya is nung May 2016 sa SSS Main office. Ang sabi sa kanya is baka 1st week ng June makukuha na ang benefit but until now laging on - going process sa manual verification ang status ng sa kanya. Laging sa 24/7 hotline ako nagpa-follow up kasi ayaw ako i-entertain ng SSS Dasma kapag dun ako tumatawag. Nsa mindanao na si tatay ngayon kasi expected nya na by this June yung pera nya. Bakit hanggang ngayon di pa din tapos ang manual verification na yan? Almost 7 months na eh. Di na kapani-paniwala ang sinasabi ng SSS na on-going process. Please help my father to get his money that is RIGHTFULLY HIS! Pinaghirapan nya yun ng ilang taon, and then kung kelan kailangan na nya, papahirapan pa rin ba ang isang senior citizen bago makuha yun?

452 Mona Liza A. Andaya   (09 June 2016 5:23 AM)
Hi good mornig let me just ask if I can file my SSS loan as soon as possible? This is my SSS no. 0034-1139-1402. Thank you.

451 sheila sevilla   (23 May 2016 11:15 AM)
i want to know sickness benefits of my husband has no appearance he submitted complete requirements out patient
his sss no. 0378650577 his birthdate October 7, 1966. he submitted requirements last march 31, 2016.

450 Patrick   (14 May 2016 6:37 PM)
please unlock my sss account.here is my sss number 34-1419229-7.
please send the password to my email.thanks!

449 Patrick   (14 May 2016 6:34 PM)
hello!good evening!how to unlock my sss account?

448 maricel b. aguirre   (13 May 2016 3:46 PM)
I registered already to mysss to avail salary loan online but until now i don't have receive any confirmation in my email.


447 Editha dialino   (05 May 2016 10:34 AM)
My boss want to ask if how much will she pay for my sss? I am a maid and my salary is 6k.

446 agnes hila   (04 May 2016 4:09 PM)
my account is lock how can i make new

445 marvin amante   (28 April 2016 8:49 AM)
My comment is October last year i was filed sickness notification due to sore eyes but until now im not yet receive my reimbursement from my employer. Its already six months. Why is this happened?

444 Efren Perez Limas   (12 April 2016 2:17 PM)
DOB:15 June 1954

Can someone please advise the status of my unpaid SSS pension payments. I have emailed member relations on April 7, 2016 but I have not received any acknowledgment and a reply to date. Appreciate any assistance you can extend. Thank you.

443 Efren Perez Limas   (12 April 2016 2:12 PM)
DOB: 15 June 1954
I have emailed member_relations on April 7, 2016 regarding the status of my unpaid pension payment. The email has not been acknowledged and neither have I received any reply. Could someone please advise whats happening to my pension. Appreciate whatever assistance that can be extended to me. Thank you.

442 angelito embodo   (08 April 2016 3:50 PM)
I want to access my account using online but i forgot my username and password can you please send me my username and password , this is my information:

CRN/SSSNUMBER :0007-1826732-6
DATE OF BIRTH : 12/07/1982
Please send those to email add : angelito_embodo1982@yahoo.com
I already forgot my old email add that my password and username supposed to be sent.
Your help is highly appreciated. thank you

441 JOAN O. BOGCALAO   (06 April 2016 8:43 AM)
My account is locked can you lease unlock it. Then, please email it to my email add regarding the details to unlock my account. joan.bogcalao@gmail.com is my email add.


440 ROSELYN RAMOS   (05 April 2016 11:17 AM)
Hi SSS Team,

Please assist.
I cant log in to my SSS online.
My user name is ROSELYN_ESCOL.
Hoping for your immediate assistance on this.

Thank You.

439 Sallie S. Padua   (04 April 2016 10:59 AM)
My account is locked. Please unlock my account thank you.
Send the password to my email address: spadua@mc.edu.ph

438 mary grace llanto   (31 March 2016 11:35 PM)
I just want to know the exact date will deliver my salary loan check to post office of sto. Tomas, batangas.
waiting to your response
thank you

437 mary grace llanto   (31 March 2016 10:55 PM)
hi.i just want to know the exact date will deliver my salary loan check to the post office of sto. tomas batangas.
waiting to your response.
thank you

436 Jennymae   (31 March 2016 11:19 AM)
I would like to inquire if i can increase my monthly contribution to the higher amount. I can justify my monthy salary with my payslip. I am 2 months pregnant. I had paid my contributions since july 2014 550/month.

435 Maradel A. Maglasang   (27 March 2016 1:09 PM)
A Happy Easter! I would like to ask if my father RODRIGO C. MAGLASANG ( Deseased ), 55 yrs old, Birthdate: March 18, 1960 is he a member.

Thank you! Need your responce

434 Joanna Madona Villarta   (14 March 2016 2:51 PM)
Gooday! i would like to ask from your good office if it is already possible for me to have a loan at sss? here is my sss number. 04-1793213-0

Hoping for response.
Thank you

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