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SSS Customer Service | Hotline Phone Number
With its growing number of clients to servce, the Social Security System (SSS) of the Philippines now provides 24-hour customer service (Monday to Friday) through its Call Center.

SSS Customer Service/Hotline Phone Number
  • 920-6446 to 55
An actual call center agent will answer your questions, concerns or problems above.

SSS also utilizes the Interactive Voice Response System (IVRS), in which members follow the computerized voice instructions to answer their basic queries.

You may call SSS IVRS Hotline Numbers below:
  • 917-7777 (Metro Manila)
  • 446-5902 (Baguio)
  • 982-8739 (Tarlac)
  • 562-9289 (San Pablo)
  • 472-8842 (Naga)
  • 234-2053 (Cebu)
  • 227-7273 (Davao)
  • 992-2014 (Zamboanga)
Subscribers of Globelines can call 917-7777 for free.

The SSS Customer Service Call Center is open from 7:00am on Monday all the way to 7:00am on Saturdays. It's closed during weekends and on holidays.

Reminder: Before calling the SSS phone numbers above, be sure to prepare your SSS number because the agent will check and verify your SSS records through your SSS number.

For new SSS applications, SSS advises that would-be members should call them first about SSS procedures and list of requirements so that SSS will immediately accept their application whenever they go the SSS branch.

Most of the calls that SSS received pertain to the status verification of the member's contribution, SSS salary loans, SSS benefit claims and application for the Unified Multipurpose Identification System (UMID) card which is the current SSS ID.

Do you have any concern with SSS?
This article was written by admin under the Directory category. It has been viewed times and generated 451 comments. The article was created/updated on 27-March-2013.
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Total comments: 451
451 sheila sevilla   (23-May-2016 11:15 AM)
i want to know sickness benefits of my husband has no appearance he submitted complete requirements out patient
his sss no. 0378650577 his birthdate October 7, 1966. he submitted requirements last march 31, 2016.

450 Patrick   (14-May-2016 6:37 PM)
please unlock my sss account.here is my sss number 34-1419229-7.
please send the password to my email.thanks!

449 Patrick   (14-May-2016 6:34 PM)
hello!good evening!how to unlock my sss account?

448 maricel b. aguirre   (13-May-2016 3:46 PM)
I registered already to mysss to avail salary loan online but until now i don't have receive any confirmation in my email.


447 Editha dialino   (05-May-2016 10:34 AM)
My boss want to ask if how much will she pay for my sss? I am a maid and my salary is 6k.

446 agnes hila   (04-May-2016 4:09 PM)
my account is lock how can i make new

445 marvin amante   (28-April-2016 8:49 AM)
My comment is October last year i was filed sickness notification due to sore eyes but until now im not yet receive my reimbursement from my employer. Its already six months. Why is this happened?

444 Efren Perez Limas   (12-April-2016 2:17 PM)
DOB:15 June 1954

Can someone please advise the status of my unpaid SSS pension payments. I have emailed member relations on April 7, 2016 but I have not received any acknowledgment and a reply to date. Appreciate any assistance you can extend. Thank you.

443 Efren Perez Limas   (12-April-2016 2:12 PM)
DOB: 15 June 1954
I have emailed member_relations on April 7, 2016 regarding the status of my unpaid pension payment. The email has not been acknowledged and neither have I received any reply. Could someone please advise whats happening to my pension. Appreciate whatever assistance that can be extended to me. Thank you.

442 angelito embodo   (08-April-2016 3:50 PM)
I want to access my account using online but i forgot my username and password can you please send me my username and password , this is my information:

CRN/SSSNUMBER :0007-1826732-6
DATE OF BIRTH : 12/07/1982
Please send those to email add : angelito_embodo1982@yahoo.com
I already forgot my old email add that my password and username supposed to be sent.
Your help is highly appreciated. thank you

441 JOAN O. BOGCALAO   (06-April-2016 8:43 AM)
My account is locked can you lease unlock it. Then, please email it to my email add regarding the details to unlock my account. joan.bogcalao@gmail.com is my email add.


440 ROSELYN RAMOS   (05-April-2016 11:17 AM)
Hi SSS Team,

Please assist.
I cant log in to my SSS online.
My user name is ROSELYN_ESCOL.
Hoping for your immediate assistance on this.

Thank You.

439 Sallie S. Padua   (04-April-2016 10:59 AM)
My account is locked. Please unlock my account thank you.
Send the password to my email address: spadua@mc.edu.ph

438 mary grace llanto   (31-March-2016 11:35 PM)
I just want to know the exact date will deliver my salary loan check to post office of sto. Tomas, batangas.
waiting to your response
thank you

437 mary grace llanto   (31-March-2016 10:55 PM)
hi.i just want to know the exact date will deliver my salary loan check to the post office of sto. tomas batangas.
waiting to your response.
thank you

436 Jennymae   (31-March-2016 11:19 AM)
I would like to inquire if i can increase my monthly contribution to the higher amount. I can justify my monthy salary with my payslip. I am 2 months pregnant. I had paid my contributions since july 2014 550/month.

435 Maradel A. Maglasang   (27-March-2016 1:09 PM)
A Happy Easter! I would like to ask if my father RODRIGO C. MAGLASANG ( Deseased ), 55 yrs old, Birthdate: March 18, 1960 is he a member.

Thank you! Need your responce

434 Joanna Madona Villarta   (14-March-2016 2:51 PM)
Gooday! i would like to ask from your good office if it is already possible for me to have a loan at sss? here is my sss number. 04-1793213-0

Hoping for response.
Thank you

433 Nestor Martinez   (29-February-2016 8:13 PM)
I have been out of the Philippines for 2 years and when I came back, I found out that my retirement pension was cut/stopped. My pension is remitted thru my ATM account with Land Bank of the Philippines. Can I request LBP, without any charges, for a statement of account so I can determine what month my pension was stopped? Thank you for your reply.

432 ERIKA JOSON   (22-February-2016 1:12 PM)
How can I know if my SSS account is still working, and I want to change the status, now it should be " self-employed". Thankyou.

431 Perliza P. Simbulan   (12-February-2016 1:22 PM)
My account is locked. Please unlock my account thank you.

430 Emmanuel Ingco   (03-February-2016 5:10 PM)
I applied for SSS pension last January 7, 2016. As of date, I haven't received any status on my pension. Please send me a status report. According to the lady who processed my application,it will take two to six months. I am in US. What number do I call to follow up.


429 Emmanuel Ingco   (03-February-2016 5:08 PM)
I applied for SSS pension last January 6,2016. How soon an I start getting my money. Please look into the status of my pension. I am in the US what number do I need a call to follow up.


428 Emmanuel Ingco   (03-February-2016 2:03 AM)
It has been a month since I applied for the SSS pension. How soon will I get the lump sum that I requested.

Thank you.

427 Jeane Faminogan   (02-February-2016 11:02 AM)
We like to know if OFW could pay via visa card to our loans payment and contribution. Just like western union I have an account for sending money to Philippines?Tell us if we could registered on line payment

426 gracelyn Dizon   (15-January-2016 11:21 AM)
how can i get my ss no. i want to apply online but i dont kwow how to get thet ss no.

425 NATHANIEL PATIO   (11-January-2016 8:38 AM)
Mam/Sir I register an account but when I click submit it, it appears Discrepancy of date of birth?
My SSS num is 34-4717596-4. Please reply and help. Thanks

424 sarah   (08-January-2016 8:09 PM)
hi, im waiting for my maternity cheque they told me it will take 2-3weeks im waiting for almost 2months and 2weeks already still i havent recieve a cheque.everytime i follow up my to them refarding my claim tgey dont even know when it will be released..

pls do your job accordingly,im sure you have so many workers to provide a veey fast service but why is it that it takes a lot of time to process just 1 application.just a reminder the money your about to release does not came from your own pocket so no need to let the clients wait for a long period of time.I hope this could be the start of a fast process.

423 Jessa Maree Calubaquib   (21-December-2015 8:22 AM)
HI please help me out. I am not able to log in using my sss username and password. I cannot remember my username and password that I created. My SSS number is 3414532158. I need to reset the username and password, already tried to create a new account but it's not pushing thru.
Thank You I'll wait for your response.

422 Agnes N. Luces   (18-December-2015 0:10 AM)
Dear Sir/Madam,

Please help me my SSS account was locked and I cannot unlocked or open it. Please instruct me on how to re-open my SSS account again. My SSS number is: 3361757293 effectivety year 2001.

Hoping to hear from you soon.

Thank you,


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