With its growing number of clients to servce, the Social Security System (SSS) of the Philippines now provides 24-hour customer service (Monday to Friday) through its Call Center.
SSS Customer Service/Hotline Phone Number
920-6446 to 55
An actual call center agent will answer your questions, concerns or problems above.
SSS also utilizes the Interactive Voice Response System (IVRS), in which members follow the computerized voice instructions to answer their basic queries.
You may call SSS IVRS Hotline Numbers below:
917-7777 (Metro Manila)
562-9289 (San Pablo)
Subscribers of Globelines can call 917-7777 for free.
The SSS Customer Service Call Center is open from 7:00am on Monday all the way to 7:00am on Saturdays. It's closed during weekends and on holidays.
Reminder: Before calling the SSS phone numbers above, be sure to prepare your SSS number because the agent will check and verify your SSS records through your SSS number.
For new SSS applications, SSS advises that would-be members should call them first about SSS procedures and list of requirements so that SSS will immediately accept their application whenever they go the SSS branch.
Most of the calls that SSS received pertain to the status verification of the member's contribution, SSS salary loans, SSS benefit claims and application for the Unified Multipurpose Identification System (UMID) card which is the current SSS ID.
Do you have any concern with SSS?
"SSS Customer Service | Hotline Phone Number" was written by admin under the Directory category. It has been read times and generated 541 comments. The article was created on .
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Ask lang ako saan ako pwedi tumawag para ma reset email na nilagay ko sa registration tru online..mali kc...then nag registerd ako ulit ayaw na tnaggapin ng system dahil nargisterd na daw yung sss no ko..paano ko ma rerrset yung 1st registration ko online na mali email address na na privide ko
534Good Day Dear Loan Seeker,(06 August 2017 5:02 PM)
Good Day Dear Loan Seeker,
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531maria felicidad clores esguerra(17 July 2017 2:29 PM)
hi good day. ask ko lang status nang sss id card ko, nag pagawa ko sa sss roosevelt branch noong december 19 2016 sabi sa akin dedeliever sa bahay mga after 2 months until now wala pa din. hope you can help me. thank you so mucn
Bakit po lagi na lang na la locked yung account ko sa SSS? pang 3 beses na po ito eh, gusto ko po sana mag inquire sa loan eligibility ko kaso na locked nga yung account ko, nung nakaraan nag email pa ako sa SSS para maayos nila pero umabot ng isang buwan. Patulong naman po para ma access ko ulit.
Matagal ko na po nawawala SSS I.D. ko at wala po akong record ng aking SSS number. Pwede ninyo po akong tulungan. Paki. email po SSS number ko dito sa email address na ito. Nagwork po ako sa Pascual bus line sa Las Pinas City 20 years na mahigit. Kailangan ko pong malaman kase requirement din sa bangko. Maraming salamat po.
TESTIMONY OF HOW I GOT MY LOAN FROM A LEGIT AND TRUSTED LOAN COMPANY
My name is Emily Daniel from USA. I want to thank Mrs Mary Smart who helped me to get a loan. For the past three months, I have been searching for a loan to settle my debts, everyone I met scammed and took my money until I finally met Mrs Mary Smart. She was able to give me a loan of $95,000 US Dollars.She can also help you. She has also helped some other colleagues of mine. If you need any financial help, kindly contact his company through email: firstname.lastname@example.org, I believe he can help you. Contact him to get help just as she helped me. She doesn't know that I am doing this by spreading her goodwill towards me but I feel I should share this with you all to free yourself from scammers, please beware of impersonators and contact the right loan company.Below are his words of encouragement to those seeking for a legit and honest private loan lender.
I applied for a salary loan through online last May 15, 2017 and my employer immediately certified my application of the same date. It will be about 1 month since my last application that until now I did not received my loan which was allocated for my children school supplies for the opening of classes. I need to know what took it so long and I need to know also that how long thus the salary loan will arrived to applicants. Please have all my questions will be answered at no time.
good pm po, etatanong ko lang po regarding sa posting nagpayment namin for the month of april kasi hanggang ngayon hindi parin siya na popost. Our employer use bancnet payment thru metrobank tapos na tanong ko na po yung sss sabi nila ma popost po yung online with end 3 days guro yun nakalimotan ko na basta yun ang sabi pero hanggang ngayon wala pa. At isa din po pala yung SSS IVRS Hotline Numbers ng cebu hindi ma kontak wala po ba number iba.
Hi Good day! I want to avail the salary loan but unfortunately my present employer required 6 months posted on SSS so that I can apply salary loan. When I checked my contributions thru my SSS account I was qualified for Salary loan which has 40 months contribution. Can you please assist me regarding this. Thank you!
Sira po yung e-service ninyo araw araw akong nagtatry para makapag salary loan. Pero walang lumalabas na kahit ano pag pinipindot. Please pakiayos as soon as possible msyado na akong naaabala kakatry sa sira nyong system. Thanks!
Good afternoon po.itatanong ko lang po kung pwede ko pa pong bayaran yung sss contribution ko for the month of march po.hindi na po kasi tinanggap sa bayad center.kaya hindi rin po ako nakapag bayad para sa month ng april 2017 kasi po baka daw po matabunan po yung month ng march 2017.sana po masagot po yung katanungan ko para po makapag bayad pa po ako.kahit po sa main office ng sss na malapit po dito sa amin..thank you po
Good afternoon po..gusto KO lang po itanung kung bakit no document p nakalagay sa form KO nung kukuha po Ako ng umid I'd...nakapagbayad namanan po ako nang 3months nung march on. Po ..ska bakit kailangan KO po magpanotary at e4dorm pa daw...salamat po
Tawag po ako ng tawag almost 1 hr. Na pero walang sumasagot biglang bz line parati pano po kami maka2pag raise ng concern namin if lahat ng line na binigay nyo samin eh wala namang kwenta.pakiusap lang po na sana ayusin nyo naman yung serbisyo nyo.
516Marston Russell P.Malabanan(21 March 2017 11:00 AM)
Ask ko lng po bakit untill now wala parin po yung check ko ng salary loan.sabi po skin sa sss olongapo branch march 18 or earlier..galing po ako ng post office wala prin po.. Marston Russell P.Malabanan SS#0212411241 Many thanks!!!
I was trying to update my AMS billing, pero sobrang tagal po magloading ng site nyo. Nag try po ulet ako magpa update sa SSS branch nyo from E-services nag appear naman po agad yung CCL bakit noong nasa computer ko na pag click ko ng AMS billing sa may E-services yung lumabas blank page with just a printed name AMS billing sa may upper part. I wish, I can send a screenshot. :(
Ask ko lang po is it possible to claim my maternity benifits sa first baby ko 2010 pa po, nanganak po ako december 2010 cs, pero nahulogan ang sss start on june 2010 , pasok pa po ba, at pwede pa po ba ako makaclaim, kase nabalitaan ko pwede pa magclaim at magfile until 10 years old yong bata, if pwede pa what are requirements ang ipapasa sa sss, thank you, sana bigyan ninyo ako ng feedback kong meron pa pag asa , God bless
I've been trying to register on SSS Employer Online Registration for our Company but until now I can't register even if I followed the steps on how to register. I was also trying to call on SSS hotlines to ask regarding on this matter but it seems that the lines are always busy. I hope you can address this problem.
i can't create an acct using the link that they send to me , when i tried to click it it will open a sss page but no option to create a new one i need help. "Disclaimer i already download a IEV11" thanks
Please reset my password in logging in,because I accidentally deleted my code in logging in,I want to verify if accredeited ba noong nag OFW ako wayback 1994.I need to know the soonest.please reach or contact me at 0933-432-3842 or true email.
Good day!! I would like to know my SS number. Kindly help me. My company is asking for it. However, I don't have much time to go to the main office because of the hectic schedule. Thus, I write here and ask for assistance. Your help will be much appreciated. Thank you.
Good Day Mam/Sir I file my maternity claim in Sss olongapo they are asking me to open a bank account because they say it is a must to have a bank account... is that really necessary? I don't have any bank account..Please help Thank u
inquire ko lang po kung anu status ng dating bahay ng mga magulang ko sa WEST SPRINGVILLE 3 BLOCK 26 LOT 6B BACOOR CAVITE na under ng SSS HOUSING, at kung kaya ko pang kunin at ipagpatuloy kung saan man nahinto?
Hi Po, Nag online loan po kasi ako, nong sept. 15 2016 ko po senend, pero hanggang ngayon wala padin po ang cheque. Ilang days po ba ang process non mas matagal po ba talaga ang process pag online kaysa sa personal kang pumunta sa mga branch, di ba po dapat mabilis din kasi online sya
Good Day! My date of birth in SSS system is wrong and I already submitted form dated August 10, 2016 to correct it but until now nothing happens. Pertaining to this, I like to ask how long it would take before it changed in the system? I can not submit my maternity benefit reimbursement because of that correction.
Good Day! I am a company representative from SMCC Philippines. One of our employee can't submit her MAT2 the reason is that she became married and her name is not updated. I submitted E-4 dated August 10, 2016 to update her name but they found out that her date of birth in their system is wrong so that, I indicated to the E-4 form to change also her date of birth from August 06, 1987 to June 08,1987. Pertaining to this, I just like to ask how long it would take before it changed in the SSS system because until now nothing happens. Our employee is now on Vietnam and I'm the one who's in charge for updating her records because her maternity reimbursement is now subject for checking in our accounting department.
Hi Po, Kelan po ba makukuha yung UMID kasi nagpagawa ako sa sm aura mar 09 2016 pa. wala naman naipapadala sa bahay namin. tumawag ako sa sm aura branch tawag daw sa hotline 920 6446-55 wala naman nasagot. puro busy ang line. buong maghanpon
470Leonor C. Asistin-Hijosa(01 September 2016 1:06 PM)
Goo afternoon! Just want to follow-up my husband's (Mr. Edgardo Advincula Hijosa) pension release. Almost been 3 months with no action yet. Please do something about this case. Thank you very much and Godbless
Sorry po ha...yun po sss loan ko not posted ano po ba problema doon . Matagal na po kaso hindi pa inaayos ng sss. Ilang beses na po ako pabalik-balik ng sss san juan city wala pa rin nangyayari o umuusad. Grabe 3 years na walang nangyayari. Please lang po paki asikaso naman .
Hi Good day! I just want to to have a complain regarding my SSS claims its almost a year. I got operated Aug 17, 2016, and i filled my claims Sept 9, 2016 after 6 months we follow up it SSS Olongapo City Branch dun nalaman ng boss ko na nawala ung record ko ni Ms. Olive siya kasi ung kinakausap ng accountant namin sa work. They told me to submit again the whole record kahit di na original kasi xerox nalang hawak ko tutal kasalanan naman nila bakit nawala. We waited a month to follow up status nya denied tapos tinatanong nila si Ms. Olive inaayos lng daw sa medical record. tpos ngayon ka chat ko acountant namin rejected daw they saw my files sa rejected box. Hala ano un lokohan. pagdating ba sa claims ganyan kayo katagal umaksyon. binawasan nyo na nga ung number of days my doctor recommend for 72 days tapos ginawa nyo na nga lang 60 days tapos ganto pa katagal aabutin.
Good day! My sister's husband died 7years ago, she wanted to avail the burial benefit but she didn't have the sss number of the husband. May i please ask for a detailed procedure on how she will go about it? The only document at hand is marriage cert, deatch cert and burial receipts. Can she also claim survivor's benefit for the widow?
Good day! Bakit ang hirap tumawag sa 920-6446/55? Pati sa 917-7777. Kahapon ng umaga nagtatry na ko, hanggang nung hapon. Tapos the next day ulit, pero wala parin? Kahit operator wala? WORKING po ba talaga yung number na yan? Mag-email naman ako, ganoon din mag two weeks na no response naman. Hay!
Hi ! Need assistance. I applied SSS thru online. I wasn't advise that I should print out the form. I was not able to save it in my phone. I only got my reference number. Then, I went to your branch at Guadalupe. They told me that I need that online form. What will I do? I didn't save it up. Kindly help me pls?
good afternoon, bakit po ang hirap macontact lahat ng hotline number na nakalagay sa SSS. may itatanong po kasi ako about sa contribution ko kung nahuhulugan ba siya.? ano po bang number ang kailangan ko tawagan para sa concern ko? thank u .
sir/mam gusto ko lang po malaman kung merong condonation ngayon sa SSS dahil matagal naring diko nahuhulugan ang SSS ko, kasi kung meron ay balak kong bayaran kung magkano ang dapat kong bayaran at ituloy ang contribution,ako po ay nasa saudi pwede po bang asawa ko nalang ang mag huhulog at magbabayad ng dapat bayaran??? at ano ano po bang requirements ang dapat nyang dalhin??? sana po ay masagot nyo ang aking mga katanungan
Maam/ Sir, ano po ang dapat gagawin yong employed na po ako tapos my loan pa ako sa sss by august 2015 sana matapos yong loan ko tapos nagresigned ako sa company by june 30, 2015 pwede po bang mag voluntary pay? din may penalty ba kasi 2016 na ngayon.. at pwede ba makapagloan ulit?
Good day. Bakit Di pwedeng mag-follow up thru phone sa SSS Dasma Cavite branch regarding sa SSS retirement claim ng father ko? Eh ano pang gamit ng hotline number nila di ba? Anong purpose nun? Nag-file ang father ko last November 2015 pa at ang huling personal follow up nya is nung May 2016 sa SSS Main office. Ang sabi sa kanya is baka 1st week ng June makukuha na ang benefit but until now laging on - going process sa manual verification ang status ng sa kanya. Laging sa 24/7 hotline ako nagpa-follow up kasi ayaw ako i-entertain ng SSS Dasma kapag dun ako tumatawag. Nsa mindanao na si tatay ngayon kasi expected nya na by this June yung pera nya. Bakit hanggang ngayon di pa din tapos ang manual verification na yan? Almost 7 months na eh. Di na kapani-paniwala ang sinasabi ng SSS na on-going process. Please help my father to get his money that is RIGHTFULLY HIS! Pinaghirapan nya yun ng ilang taon, and then kung kelan kailangan na nya, papahirapan pa rin ba ang isang senior citizen bago makuha yun?
i want to know sickness benefits of my husband has no appearance he submitted complete requirements out patient his sss no. 0378650577 his birthdate October 7, 1966. he submitted requirements last march 31, 2016.
Can someone please advise the status of my unpaid SSS pension payments. I have emailed member relations on April 7, 2016 but I have not received any acknowledgment and a reply to date. Appreciate any assistance you can extend. Thank you.
SSS#0102830372 DOB: 15 June 1954 I have emailed member_relations on April 7, 2016 regarding the status of my unpaid pension payment. The email has not been acknowledged and neither have I received any reply. Could someone please advise whats happening to my pension. Appreciate whatever assistance that can be extended to me. Thank you.
I want to access my account using online but i forgot my username and password can you please send me my username and password , this is my information:
CRN/SSSNUMBER :0007-1826732-6 DATE OF BIRTH : 12/07/1982 Please send those to email add : email@example.com I already forgot my old email add that my password and username supposed to be sent. Your help is highly appreciated. thank you
I would like to inquire if i can increase my monthly contribution to the higher amount. I can justify my monthy salary with my payslip. I am 2 months pregnant. I had paid my contributions since july 2014 550/month.
I have been out of the Philippines for 2 years and when I came back, I found out that my retirement pension was cut/stopped. My pension is remitted thru my ATM account with Land Bank of the Philippines. Can I request LBP, without any charges, for a statement of account so I can determine what month my pension was stopped? Thank you for your reply.
I applied for SSS pension last January 7, 2016. As of date, I haven't received any status on my pension. Please send me a status report. According to the lady who processed my application,it will take two to six months. I am in US. What number do I call to follow up.
We like to know if OFW could pay via visa card to our loans payment and contribution. Just like western union I have an account for sending money to Philippines?Tell us if we could registered on line payment Thanks
hi, im waiting for my maternity cheque they told me it will take 2-3weeks im waiting for almost 2months and 2weeks already still i havent recieve a cheque.everytime i follow up my to them refarding my claim tgey dont even know when it will be released..
pls do your job accordingly,im sure you have so many workers to provide a veey fast service but why is it that it takes a lot of time to process just 1 application.just a reminder the money your about to release does not came from your own pocket so no need to let the clients wait for a long period of time.I hope this could be the start of a fast process.
423Jessa Maree Calubaquib(21 December 2015 8:22 AM)
HI please help me out. I am not able to log in using my sss username and password. I cannot remember my username and password that I created. My SSS number is 3414532158. I need to reset the username and password, already tried to create a new account but it's not pushing thru. Thank You I'll wait for your response.
420Ma. Rosario Noche Montalbo(04 December 2015 8:39 AM)
Good Day! I forgot my password for sss online account, im trying to reset using username and/or email address. If i reset using username, it says they send password to my email, but i dont get any, on the other hand if i reset it via email, my email is not being recognized by the system. Please help, thanks
Hi,my first loan application was approved last Nov 9 2015 via online, when will i received the check? The address of my employer is in Cebu, from what SSS servicing branch will the check will come from? hope you can assist on me please.Thanks!
412JOAN REATAZA BURANDAY(30 October 2015 10:49 AM)
Good Day! I would like to request for resetting of my online account because I cannot access it anymore,
Stated below are the information needed for verification of records.
SSS#: 06-2116930-4 CRN# :0111-0110023-5 COMPLETE NAME: JOAN REATAZA BURANDAY DATE OF BIRTH : NOVEMBER 26,1984 MOTHER'S MAIDEN NAME: FE MENDOZA BUHALOG EMAIL ADDRESS USE IN ONLINE REGISTRATION: firstname.lastname@example.org EMPLOYER NAME: HMW LENDING INVESTOR'S, INC.
I would like to inform in your good office that my SSS account online was locked. Please help me accessed my account again. Kindly reset my password and send to my email account.thank u.. my Email Address: email@example.com
I would like to inform in your good office that my SSS account online was locked.. I already change my email address that's why I can't recover my password. Please help me accessed my account again. Kindly reset my password and send to firstname.lastname@example.org.
401Michelle gonzales gaborro(10 October 2015 2:54 PM)
Good day! I just want to ask on how to pay my loan years ago without interest because i dont have regular job to pay, i just want to finish my contribution to avail the benifits if i have. Thank you and more power to all.
400Ronalyn Panaligan Delos Santos(24 September 2015 3:22 PM)
Good day Maam/Sir,
I would like to inform in your good office that my SSS account online was locked. I already change my email address that's why i can't recover my password. Please help me accessed my account again. Kindly reset my password and send it to email@example.com
I WOULD LIKE TO KNOW WHY I CA NOT AVAIL SALARY LOAN SINCE I DO NOT HAVE BALANCE, ALMOST 2 YEARS AGO I FILED SALARY LOAN BUT IT WAS DENIED, DUE TO EXISTING HOUSING LOAN, BUT MY HOUSE WAS ALREADY ASSUMED LAST 1997. WHAT WILL I DO?
I am inquiring on behalf of Mr. Jay Lim. He's brother James Lim got him an educational loan but found out that received check was post dated already. He, then ask for assistance in SSS Butuan City branch and no response yet until now. It was a year ago. And now, he badly need it for his tuition fee. Can we ask assistance coming from anyone responsible on this since examination were now approaching. Check generated last July 03,2014. Hoping for a positive response.You can email me for any clarifications or details needed. Thank You.
I am inquiring on behalf of my uncle Pedro Laxamana. He has asked me to inquire how will do his annual confirmation since he is in the US. Your hotlin numbers can not be contacted. Yur online query of FB does not reply. ????
Hi gud pm im joydorado, I have account problem log in.. Can u help to open my account.. I know my password ang and my email.. But this is I read when I try a again to open account is lock.. Plss thank you so much :)I wait for your answer and suggestion
Good morning..how do i know if i im a member of sss..because the past year 2000 i am working at the company tru agency..sss is the no.1.requirements before i work. So that year i apply at the sss. But i lost the E1 paper. How do i activate my sss member? What the proses i need to do..thank you.
Good Day Ma'am/Sir.I would like to ask if I can get another copy of my SSS number. I am so sorry for the inconvenience i am sorry because i misplaced it.Thank You for your consideration.I promise not to lost it again.
I would like to request for a copy of my SSS contributions to support my sickness notification requirement and reimbursement for my medical leave of absence. Moreover, based on my SSS online records, I am not an employee of the reporting employer which is not updated. Kindly look into this and hoping it will be resolved as soon as possible.
Please i cant' reach you via phone, and 2 branches of SSS in Pasay can't help me on this. I have missed and forgot the old email address and password on my account. its just i wanted to have reset my passowrd and username if there was. My SSS # is 04-134-6357-7 my email address is firstname.lastname@example.org. Please im working for almost 7 years and still i can't apply for a loan.thanks
Can I ask for assistance regarding to my sss maternity benefits. whats is the status? they told me that my maternity benefits processing into 2 weeks but its almost a month since i filed. please help me to know if my cheque is ready for pick up. hoping for an immediate response.
Hi would like to raise a concern with regards to your hotline number of your id system (920 6401 with direct line 5711) i was calling the said number for almost a month already and unfortunately not even once they answered my call (naka hang lang ako for almost 30 minutes per day). Anu po kaya ang problema? I applied my replacement ID Last Feb. 16 2015 and unfortunately as of today wala pa po sakin that according to the SSS personnel for out na daw sya last May 17, 2015 and they told me to make a follow with the said number.
I would like to request in your good office to reset my account in SSS Online Inquiry or can you give since I can't access my account already. The email address that I used before is no longer active. Please see the below information for my concern.
NAME: HAZEL ANCHORES GARCIA SSS NO: 04-2232994-5
I'm looking forward for your immediate response. Thank you!
366John Demlee Gamayot Barbas(03 June 2015 7:53 PM)
Hi good day, I would like to know if what is the process on how to claim my ID because since I filed it way back January of 2014 it was never deliver on our address now it been a year already I don't on how to claim it .. just to let you guys that I'm located here in Davao City hope you can check this concern that I have thank you ...
Ask just want to ask about my uniwide sss I'd because until now its not coming they said its only 3 months processing why they still not delivering my sss I'd I have before but on I lost my I'd on january tht why I go to sss in malabon then I take another new I'd of sss uniwide id but until now still not coming
Good day..I would like to know, how can I check my SSS contribution through online? I do not have my UMID yet but I have my SSS number. I tried to search and followed the instructions which indicated but I can not access the site..Please help me,thank you
Can I ask for assistance regarding to my sss loan last March 26,2015 on automatic machine using UMID I.D.,I should'nt fill-up any kinds of form and then told me that my sss loan processing into 3 weeks. hoping for an immediate response
Asking for assistance please. I am Reagan Marcos Morla ,my employer needs my sss static info and my employment history as well the question is I forgot my username and password.To be able for me not to go to SSS office can I have my username and password?
I just want to ask about the maternity loan: i am 5 months pregnanat, as i heard many of my friends it was reimburse by my company to get the loan. Now i ask our employer about it, then they told me that after i give birth and process my childs birth certificate thats the time to release the loan. Is this a policy of sss?
my name is jesus o. sunga, i have filed my retirement last year in tacurong city and they requiered me to provide my school records, comelec and baptismal,all this were provided and according to the employee,mr.frqanz sueno my papers were forwarded to manila last march 05 2014 but till now haven't replied,my sss no. is 09-13413-9 hoping for your reply soon,God bless