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BDO Customer Service | Hotline Phone Number

One of the largest banks in the Philippines, Banco de Oro (BDO) encourages their clients/customers to contact them through their customer service hotline number regarding their BDO-banking-related problems and concerns.

If you want to contact BDO Corporate Center, you can contact them at trunkline number: (02)840-7000

For general concerns, you can call BDO through (02) 631-8000 or (02) 702-7877.

You can also contact the following BDO Domestic Toll-Free Numbers:

> 1-800-10-631-8000 (PLDT)
> 1-800-3-631-8000 (Digitel)
> 1-800-8-631-8000 (Globe Landline) 
> 1-800-5-631-8000 (Bayantel)

If you are currently residing outside the Philippines, you can contact BDO through:

> (international access code) +800-8-6318000
> AMEX Personal Cards: (Intl. Access Code) +800-8-8141700
> AMEX Corporate Cards: (Intl. Access Code) +800-8-8407400

Do you have problems with your BDO banking?
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Total comments: 250
250 JHOSIE PINLAC TEBELIN   (29 July 2016 7:06 AM)
Dear customer service,

I got a letter from BDO that I need to renew my insurance for our loan..
Can you please email me so I can give you the full details.

249 Arnold R. Cruz   (26 July 2016 11:27 PM)
How can i retrieve my user name and password for my ebanking.i want to reset my user name and password.i have so many time to attemp to log in in my ebanking.

248 bhonybe   (20 July 2016 2:50 PM)
how can i retrieve my username and password for my ebanking?

247 Pinky Quidlat   (02 July 2016 5:33 PM)
Can I retrieve my username and password for ebanking
As I forgot and I'm not in the Philippines now. Can you also send n my email my hidden question. Hoping for a quick response.
Thank you

246 lorieolipas   (09 June 2016 9:27 AM)
Can i retrieve my deposit to one of your clients in Ilocos Norte who failed to comply with their obligations. I made 2 deposits to their accounts last June 5 and June 6, 2016 at SM Bacoor Branch and Makati AVenue Branch. I have copies of deposit slips with reference numbers

245 Che Lecita   (07 June 2016 9:04 AM)
Hi!...good day , i would like to follow up the teminal(for credit card transaction) you issued to us for almost a month now, it was not yet repaired or return to our office, we are suffering a huge lost because we cant accomodate our clients using the credit cards...i hope that you could facilitate this ASAP! our is establishment is JS Travel and Tours located at GatChalian Compd.Paranaque City

244 Danny Baguio   (05 June 2016 1:20 PM)
Hi good day!!! I would just like to asked an update regarding on my credit card application,its been a month since i applied until now haven't receive any updates regarding my application,i hope you can reached me out and give me information about my credit card application. Hope to hear from you soon. Thanks. Godbless!

243 Gregorio Pardua   (02 June 2016 2:15 PM)
I want to open a joint account.can I open it here in Middle East what is the requirements

242 marlon t febreo   (30 May 2016 10:59 AM)
I dont have my payout yet! Why you guys did not informed us that you will be having such fucking tech issue or whatsoever, I dont care, I have family emergency today and I need to wait when your crappy service will be fixed? Do something about this within this day!

241 karla mae v. corpuz   (22 May 2016 3:11 PM)
I just want to inform that my debit card was retained by Producer's Bank' ATM Machine a while ago.

240 Romalyn dela rosa   (19 May 2016 11:08 PM)
I just want to inform that im not using anymore my credit card in bdo and i recieve an email about dragonpay which im not using it and im not in the philippines anymore could you please help me to investigate this i think it maybe someone is using my account please help me asap for me on for you also Can you CLOSED IT IMMEDIATELY thanks.

239 IBRAHIM M. MULITUBA   (04 May 2016 8:20 PM)
Sir/Ma'am
I would like to request account statement date of 08/04/2016 through sending on email.
as soon as possible.

Thank you.

238 agustina baseo   (18 April 2016 3:20 PM)
Sir/Maám,
Would like to know the status of my credit card application. Thank you.

237 Leizle B. Coronica   (30 March 2016 10:20 AM)
Sir/Ma'am

I just would like to follow up the status of my credit card application. Please send me feedback. Thank you.

236 Jaime G. Eugenio   (29 March 2016 7:21 AM)
Please attend to my payment in my credit card which there is irregularity in terms of computer generated payment. Last January I sent 3,000php plus payment where I paid after due date. As I receive your bill still it does not appear. Many time I dialed your 6318000 hot line and always failed to answer my query. This hotline serves as your blocking ears to our concerns and not helpful. Please check my payment and I will look for the receipts of my payment in January. It is hard to be harassed by your billing thru my cellphone which is one way- only you are served not us as customer. Meantime my bill is getting bigger. Can you be costumer oriented not a robot machine type of service. Thanks.

235 arlyn   (05 March 2016 3:56 PM)
Good Day! I would like to request a Bank Statement of my account for supporting document but I am ofw and presently risiding here in hongkong. May I know where I can ask the form?

234 mariel   (04 March 2016 12:06 PM)
cannot receive password reset link from this email address.

233 Rosalinda Blase   (26 February 2016 11:37 AM)
Sir/Ma'am,
I want to call BDO Sucat Branch 8210 Dr. A Santos Ave. Paranaque City.I have dollar account and I have problem on it,I'm here in USA,can you Please send/give me the phone number with area code of Philippines PLEASE! THANK YOU SO MUCH,GOD BLESS.

232 sharon pajarillo   (22 February 2016 10:50 AM)
Just wanted to follow up the status of my credit card application. thank you so much.

231 lindley ann ismael   (17 February 2016 5:05 PM)
Hi, may I know the status of my credit card application please.Thank you so much. hoping for your response.

230 Jonalyn Fabila   (30 January 2016 3:44 PM)
Maam/sir can i ask about how to apply for time deposit thanks.

229 FLORENTINO PIANSAY JR.   (29 January 2016 10:33 AM)
Good morning mam/sir i would to ask and follow up some information about my credit card application in your good office institution, i would like to confirm if my application is approved?

thank you and more power and god bless.......

228 JEREMIAH   (22 January 2016 7:41 AM)
GREETINGS!!!

I CAN'T ACCESS MY BDO ONLINE BANKING ACCOUNT BECAUSE MY "ACCOUNT IS LOCKED". AND ADDITIONAL TO THAT I LOST MY PHONE WHERE I CAN GET MY ONE TIME PASSWORD. IS THERE ANY WAY TO ACTIVATE MY ACCOUNT BECAUSE I DONT ACCESS TO MY OTP.

HOPING FOR YOUR IMMEDIATE RESPONSE.

227 agustin f jose   (07 January 2016 8:31 PM)
BDO Imus branch along aguinaldo highway has been tolerating couriers / liason officers of st. peter memorial homes and a realty corporation using sr. citizens to line up on a senior citizens lane thus making the old folks to rot in waiting in line...I believe this lane will be exclusively to sr. citizens,pwd and pregnant women and not a sr. citizen doing tons of transactions using the lane to avoid the regular line of depositors. irony is bank officials are allowing it..pls. rectify the mess...

226 jenny v. cascalla   (18 December 2015 1:33 PM)
i would like to send a letter thru email. please send me your email address. thank you

225 Joebert t bragais   (04 December 2015 1:35 PM)
Good day sir,
I would like to ask if its possible that the money i send will be received, because i accidentally send it BPI account instead of BDO, But the account number used is that of BDO and is correct.

224 ELSA   (12 November 2015 3:58 PM)
My BDO online banking registration was approved but account was locked due to wrong password I entered, when I tried to unlock it system is asking for the OTP which I am not receiving, I am in Abu Dhabi and my mobile is UAE number, Account was also opened here in Abu Dhabi as OFW, please help. I want to check my account online.

223 Lian   (11 November 2015 1:18 PM)
I don't know how to contact BDO from Dubai. I did register for online banking but right now I cant get an access to it. I tried the step by step process but I cant verify it due to the number I listed in the system which is Philippine #. Please help.

222 desdd   (09 November 2015 5:20 AM)
I got my already programmed and blanked ATM card to withdraw the maximum of $1000 daily for a maximum of 20 days. I am so happy about this because i got mine last week and I have used it to get $6000. Fred is giving out the card just to help the poor and needy though it is illegal but it is something nice and she is not like other scam pretending to have the ATM cards. And no one gets caught when using the card. get yours from him. Just send him an email on janeashley333@outlook.com and be happy like Me...

221 Jasmin Caranay   (28 October 2015 11:43 PM)
Does BDO have online verification of issued cheques?

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