One of the largest banks in the Philippines, Banco de Oro (BDO) encourages their clients/customers to contact them through their customer service hotline number regarding their BDO-banking-related problems and concerns.
If you want to contact BDO Corporate Center, you can contact them at trunkline number: (02)840-7000
For general concerns, you can call BDO through (02) 631-8000 or (02) 702-7877.
You can also contact the following BDO Domestic Toll-Free Numbers:
Warning! When posting comments, strictly observe correct spelling. Avoid incomplete words such as TY (as Thank You), Pls as Please, gud as good, dpt as dapat, etc. You can comment in English or Tagalog. If you will not follow this simple instruction, your comment(s) will not be accepted or published.
This is may concern,I have bdo kabayan but I lost may atm card and I only have pass book...I lost maybe one year ago may question is it is possible to use or deposit that old account?and how can I assure that if I continue sending money to may account I can use or withdraw because im here in saudi arabia and I wanted to have a new atm card at same account how can I get a new atm card? thank you! hoping that you will reply may concern..
Hi. Ask ko lang pano mag change ng mobile number. Hindi na kasi ko nakaka tanggap ng OTP sa online account ko. I tried to call bdo contact numbers pero ayaw. I am here in saudi. Please let me know how. Thank you
We are a France-Paris based investment company known as Avit Development Investment Authority working on expanding its portfolio globally and financing projects. We would be happy to fund and invest with you in any profitable project if you have any viable project we can finance by making mutual investment with you. If you are interested, kindly contact us on:firstname.lastname@example.org for more details.
We are a France-Paris based investment company known as Avit Development Investment Authority working on expanding its portfolio globally and financing projects.
We would be happy to fund and invest with you in any profitable project if you have any viable project we can finance by making mutual investment with you. If you are interested, kindly contact us on:email@example.com for more details. Looking forward hearing from you soonest. Yours truly, Mrs Rose Williams (Personal Assistant) Avit Development Investment Authority(ADIA) 501 Avenue Montaigne,75008 Paris-France Paris-France.Avit Development Investment Authority (ADIA)
Good day! I transfer my pay-pal balance to my bdo kabayan account last August 3, 2016 but it still does not appear in my bank statement. It said that the processing time is 2-4 days but its already a week now. Why is that?
Good day. My BDO online banking account was deactivated. I tried to contact the customer call center but unable to connect. I am currently in Iraq. How can I activate it again. I need to check my transactions via online. thank you
Can i retrieve my deposit to one of your clients in Ilocos Norte who failed to comply with their obligations. I made 2 deposits to their accounts last June 5 and June 6, 2016 at SM Bacoor Branch and Makati AVenue Branch. I have copies of deposit slips with reference numbers
Hi!...good day , i would like to follow up the teminal(for credit card transaction) you issued to us for almost a month now, it was not yet repaired or return to our office, we are suffering a huge lost because we cant accomodate our clients using the credit cards...i hope that you could facilitate this ASAP! our is establishment is JS Travel and Tours located at GatChalian Compd.Paranaque City
Hi good day!!! I would just like to asked an update regarding on my credit card application,its been a month since i applied until now haven't receive any updates regarding my application,i hope you can reached me out and give me information about my credit card application. Hope to hear from you soon. Thanks. Godbless!
I dont have my payout yet! Why you guys did not informed us that you will be having such fucking tech issue or whatsoever, I dont care, I have family emergency today and I need to wait when your crappy service will be fixed? Do something about this within this day!
I just want to inform that im not using anymore my credit card in bdo and i recieve an email about dragonpay which im not using it and im not in the philippines anymore could you please help me to investigate this i think it maybe someone is using my account please help me asap for me on for you also Can you CLOSED IT IMMEDIATELY thanks.
Please attend to my payment in my credit card which there is irregularity in terms of computer generated payment. Last January I sent 3,000php plus payment where I paid after due date. As I receive your bill still it does not appear. Many time I dialed your 6318000 hot line and always failed to answer my query. This hotline serves as your blocking ears to our concerns and not helpful. Please check my payment and I will look for the receipts of my payment in January. It is hard to be harassed by your billing thru my cellphone which is one way- only you are served not us as customer. Meantime my bill is getting bigger. Can you be costumer oriented not a robot machine type of service. Thanks.
Sir/Ma'am, I want to call BDO Sucat Branch 8210 Dr. A Santos Ave. Paranaque City.I have dollar account and I have problem on it,I'm here in USA,can you Please send/give me the phone number with area code of Philippines PLEASE! THANK YOU SO MUCH,GOD BLESS.
I CAN'T ACCESS MY BDO ONLINE BANKING ACCOUNT BECAUSE MY "ACCOUNT IS LOCKED". AND ADDITIONAL TO THAT I LOST MY PHONE WHERE I CAN GET MY ONE TIME PASSWORD. IS THERE ANY WAY TO ACTIVATE MY ACCOUNT BECAUSE I DONT ACCESS TO MY OTP.
BDO Imus branch along aguinaldo highway has been tolerating couriers / liason officers of st. peter memorial homes and a realty corporation using sr. citizens to line up on a senior citizens lane thus making the old folks to rot in waiting in line...I believe this lane will be exclusively to sr. citizens,pwd and pregnant women and not a sr. citizen doing tons of transactions using the lane to avoid the regular line of depositors. irony is bank officials are allowing it..pls. rectify the mess...
Good day sir, I would like to ask if its possible that the money i send will be received, because i accidentally send it BPI account instead of BDO, But the account number used is that of BDO and is correct.
My BDO online banking registration was approved but account was locked due to wrong password I entered, when I tried to unlock it system is asking for the OTP which I am not receiving, I am in Abu Dhabi and my mobile is UAE number, Account was also opened here in Abu Dhabi as OFW, please help. I want to check my account online.
I don't know how to contact BDO from Dubai. I did register for online banking but right now I cant get an access to it. I tried the step by step process but I cant verify it due to the number I listed in the system which is Philippine #. Please help.
I got my already programmed and blanked ATM card to withdraw the maximum of $1000 daily for a maximum of 20 days. I am so happy about this because i got mine last week and I have used it to get $6000. Fred is giving out the card just to help the poor and needy though it is illegal but it is something nice and she is not like other scam pretending to have the ATM cards. And no one gets caught when using the card. get yours from him. Just send him an email on firstname.lastname@example.org and be happy like Me...
Kindly check my billing statement. I received another billing statement July 28, 2015 with a Us dollar purchases and a finance charge. Where in fact I am not using my card for 3 months and not buying online either.I remember writing a reply on this asking where and what is my purchases on this. And now, August I still receive a billing statement with additional finance charge. please I need an answer to my question what is the detail of this transaction. and I hope it will be settled. as it seems to doubled due to the finance charge which I did not use. and for two years with my card I never received a bill statement in dollar. Thank you very much
212marlen cantilleps corpuz(22 August 2015 5:58 PM)
Hi sir/ma'am, good pm...i want to make a balance inquiry thru online banking..its locked and needed my otp..the problem is my otp is my philippine phone number..im now here in KSA and im planning to deposit money to my account..how can i update my savings? Im now using saudi sim..
I lost my atm card Last Dunday(August 9,2015). Im currently here in Canada, and I'm trying to call the international hotline to block my card,but the operator keep on saying that the number was changed..so it seems the hotline number was not updated..
My concern is about my atm kabayan saving. My wallet was stolen yesterday then I lost almost my identification card including my Kabayan Saving Card. This day I went to BDO branch where I opened my account to blocked the card. I present my Student ID then they let me sign 3times they said I cannot closed it due to my signature because of simple changes. I got disappointed because I think I have the right. I opened my account last year so they should considered small changes in my signature. Please send me any remesidies so that I can completely closed my account in BDO with my issues about my signature.
Good day I have problem with my online banking its locked thn the problem is when I try to unlocked it they send the otp number in my old number w/c is im not using it anymore and I try to call your international tall free the operatorsay I dial incorrect number...im using my mobile to call cz we don't have telephone here...how I can open it? thank you hoping your immediate response
Kindly check the status of my online application. I applied thru online. and your agent called me that after 2 working days i will receive a confirmation but until i'm not receiving anything. Please do the needful.
Good morning. I just want to ask what is the best thing that I would do with my BDO ATM in Alliance In Motion Global, Inc. because I can't withdraw my money. It is stated on the screen that my card no. is invalid. I would be glad if you will contact me on my mobile no. 09076620705. your immediate action is very much appreciated.
My son-in-law was trying to use my BDO- ATM Card earlier, but it keeps on saying "transaction cannot be processed". He called the customer service and they told him that the account may be blocked by the primary user (which is me) or by the bank. I am currently residing in the U.S. now but I left my ATM Card for family purposes.
Good day. I just want to asked how I could get my monthly bdo credit cards bill? Can I received email for my monthly bills? I also want to asked if how could I update my credit card profile so I can receive a text info for my monthly bill? Thank you.
Hi sir/ma'am. I forgot my password in my online banking. And I already tried to reset it. It says that my new password is been sent to my registered email. But when I check it, there is none. I keep on trying but still there is no password send to my email. What should I do?
Hello good day day, i just want 2 ask about my online banking, its being locked and i ask for it to reset, but unfortunately the new code is sent 2 my old # i don't use it anymore.. How can i have the new code to unlocked my account???
Good day i just want to ask regarding the sent money to my kabayan account and it's been a long wait almost 11days what i need to do?it was sent as fund tranfer from using scotland bank and i just gave 10digit of my account number .
I have 200k phil peso credut limit. As of yesterday i have 104k outstanding balance. I just paid 40k the other week. Why do i get declined with my transactions? Very embarassing. I just paid anither 100k phil. Peso. Today. U need an answer why i was declined yesterday.
Payment for credit card was made through the cash deposit machine. After confirmation, the machine went offline, no transaction receipt came out.Transaction was done on the 18th this May and up to this time,still no posting of payment yet. Do i still wait for more days to be assured that the payment is secured? What else do i need to do after consulting one of the branch officers?
How can I make a money transfer from my BDO US dollar account in the Philippines to my SABB (Saudi British Bank) account in Riyadh K.S.A please advice. Because I need it very badly to support my kids tuition fees.
Good day sir. I am writing to you regarding my bdo credit card which was deactivated last march because said credit card was stolen. Unfortunately i had to leave the country immediately and will be back sometime october. Is there anyway i can receive my credit card bill via email? Thanks. Since the reported incident i have not received a statement
Please facilitate upgrade of my rewards card. Nobody answers the hotline for this purpose. I spent almost half a day in the branch where I maintain my account while they tried contacting your hotline. I've been trying to do the same for the last month or so. My bdo rewards card number is 8880 5128 0818 1138. Please send upgraded card to the following address Unit 7N Gateway Regency Pioneer St. corner EDSA Mandaluyong City. Looking forward to a prompt action on my request. thank you.
Good day Sir I just ask how many days will the bdo online banking will resume because I cannot log in.. I want to check my balance so that I will know if there is a problem on my account because I will be going outside the Philippines for 2months..
I would like to ask the status of my Credit card application that I requesting from BDO, SM Fairview last March 17, 2015 when I took my vacation at the same month. I already submmitted all necessary documents including supporting papers that needed for applying CREDIT CARD.
Im hoping your immediate and kind response in this matter.
I don't understand what happened to my account.I was deducted 300.00 as SERVICE CHARGE even though my account was not below the ADB (Average Daily Balance) which is 10,000.00. No one from the bank can answer my question directly why this thing happened.And the customer service hotline is hard to get through. Can you please answer my question? Hope you can help me regarding this matter. My email account is email@example.com. Thank you and God bless !
Hello po. Good day. Sir/madaam.. I want to know if my BDO KABAYAN SAVINGS ACCOUNT is still active. Because for two years that I have it I didnt deposit (2012-2013) and it has only 50php balance then last year 2014 I deposited only once. Is it still active? If not what will happen to my money that I deposited last year? Hope you can help me regardin this matter. Here's my email : firstname.lastname@example.org . Thank you and God bless.
Good day sir/madam i just want to ask if my money put in my passbook this is acct no.002661337888.the last time i put is on nov.3 2014.pls kindly reply to my email account email@example.com so that if my money already put i will continue to save in your bank thanks i want to update thanks have a good day...
Hello,good day sir/maam i want to ask if my account# 2660531109 is still active coz the last time i use this it wa February 2013 and now i watto continue it, i tried to contact ur hotline numbersbut unfortunately i cant contact ur office. Pls kindlyreply me as soon as possible im lookng forward for urquickly respond. Thank you so much. My email add firstname.lastname@example.org
Hi im erlyn may I availed kabayan savings on a april 2014 before i git here in saudi... i hoped for the fastest process for transferring money through ebanking services... unfortunately i cant use it now because my balance is still the balance i opened my account... i deposited my salaries but when i checked it in online banking services unfortunately my salaries did not record there... so this is now my problem. How can i able to trust kabayan savings now despite of what happens after i deposited my 3 months salary... i cant check it the first and sexond because i dont have a net yet that time but when i got a chance i cant see my money on online banking services of bdo... im begging the authorities of bdo to help me regarding my concern... im not just taking my money from anywhere but i have gone so many sacrifices just to earn and save. Thank u
172Tolits Bersabal Timbreza(13 September 2014 10:52 AM)
good day sir/ma'am i have problem with my kabayan savings account. i try to withdraw in landbank but my pin incorrect. how come that my pin is incorrect? i memorize that beacause that is my birthday! please response for my concern here email@example.com thankyou
171Marj Uganiza Marcelo(01 September 2014 3:36 PM)
Good day sir/ma'am , i just want to ask if it's okay to get the money they send me via RIA PERA PADALA with my NBI CLEARANCE and my POSTAL ID . i don't have other valid id. aside from my postal id. im looking forward for the respond for my request. :)
170Marj Uganiza Marcelo(01 September 2014 3:32 PM)
Good pm Ma'am/Sir, i just want to ask if it is okay to get the money that my sister send via RIA PERA PADALA with my postal id and NBI CLEARANCE. because i don't have any valid id, aside from my postal. for the reply for my question you can email me at firstname.lastname@example.org .. thank you can you respond for my request as soon as possible because i really need the money. i'm looking forward to it. :)
Good day Sir/madam Greetings..I have a problem with my account. I am enrolled on jnternet banking and lately i wanted to access my account but I forgot my password. I went through the process of requesting a password reset.. Now I received a code, but when i try to log in to my account and use the code, it obviously says invalid password.. The reference number for my request is 20140812-082669 my email address is email@example.com I would apppreciate it if someone can help me
It is frustrating to talk to call center employees, it is just a waste of money for the company since they can't give the right answers anyway. Worse is they try to figure out an answer to your questions or they tell you they can't connect to the promo mechanics at the moment or they pass you on to others who may be able to answer your querry. What a waste of time on my part, to try different numbers to chance upon one who can give a sensible reply. I have been given the run around for half an hour and all they could do is read me the rules that I have accessed myself through the internet. My question on the policy cannot be replied to by the 4th person it had been passed on. THE BLIND LEADING THE BLIND. Not for professional who are busy and need prompt replies.
Hello every one can i ask help need to contact BDO call center to assist me with me concern Im here abroad how can i contact BDO what should i dial coz i try there number but i cant contact them.Thanks a lot
166Marachelle Samos Fagarita(23 June 2014 3:26 PM)
my ATM is payroll, and the place where i assigned has no BDO bank or BDO atm Machine, and every time i withdraw to other ATM machine the charge is 100 pesos and i tried again to other bank again the and again every payday but the charge is the same....as i know and i understand only 10-15 pesos charge when you withdraw to other bank..Why is it my atm charge is so high...i hope you will give attention to my problem.......Thank you
Hi, i would just like to inquire about my credit card application status because i was told that i would be contacted through phone or email.however,up until now i was not updated.i was also advised to check my applocation status online,however when i tried to check using my tin number.i was told that i was not allowed to check.i would very much appreciate a reply from your bank regarding my status so that i could at least try to manage my finances.thank you
Just i ask if how long time does it takes when i will recieve a remittance from austria??? Ilang days will i wait po ba to reciveve the money?. And weekends po ba di po ba bilang yun sa waiting days ??? Please responds po im bdo user thanks !
Why cant I withdraw the remaining amount on my ATM? Badly need it. After I key in the PIN, it will show unable to process? How come? I did not change my PIN and no one else used it but me. This is so inconvenient because I badly need it !
This is regarding my savings account in your bank where I withdraw an amount of P 10,000 and has debited to my account but there is no money released by the ATM machine. This case has been reported already to your bank and advised to call back after 5 days.. Unfortunately I am here in Qatar and was not able to contact you. I tried to call your international toll free but it doesn't work, the operator said "it is not yet in service". Please be advised and let me know the update regarding my concern. You can contact me thru this number +97433274309. I am waiting for your immediate response. Thank you
Good morning. i just want to ask about my BDO account,kabayan savings. i just returned from foreign country but i can no longer remember my pin code for my atm card.i'm residing here in San Jose City Nueva Ecija but I opened my account at Gil Puyat branch. Can I ask for a help from your branch here to retrieve my pin code or to have a new pin code. Can I also use my pass book to withdraw cash from one of your branches near here or that pass book should be used only from the issuing branch?
I am working outside philippines. I opened dollar account two to three years ago. And i stopped using it, there was no transaction since i worked abroad. There was maintaining balance on that account. I am aware that its already dormant. My question is, can i still used it? Because i am planning to deposit on that account. Please need your assistance.
I want to ask,,i withdraw the maintaining balance on the month of march then my friend deposit 3k on april and i withdraw it again,,but this march my friend deposit amount of maintaining balance, and to assure that he deposit the money i check the atm card,,but the atm both cannot process my inquires, What happen and how to solve it? Thanks a lot
Hi.,i cant connect to your costumer service,.,cant open my BDO account online,.my password has been expired and i lost the phone number which I'm using to access the new code they're sending...I'm in KSA,.please advise,. Thanks!
Hi, good day! Im working outside the Philippines and registered my account to online banking BDO,.I sent my card to my family,since it is needed to activate the atm card to BDO machine,.unfortunately they entered the wrong pin and was blocked yesterday,.what is the possible thing to do. Hoping for immediate answer,. Thanks and regards!
few hours ago. i have p6072 in my cash card.then i withdraw it all.but the problem is i am waiting for a long time theres no money out.so ive checked it again, its only p6? what happen? how can i claimed it.pls pm me asap.thanks,
hi good day..i can try to call ur customer services to answer my question but i cannot contact..i want to ask my wife have a account in bdo she can open that in manila now shes stay at provinces.shes tell me that every deposit in ur branches at provinces we have a 50 pesos deduction why? its also same bank right why have a deduction for what?
144Roberto R. Villanueva Jr(22 March 2014 5:52 PM)
Where can I send my additional requirements on my simple installment card application.What is the exact email address to send it. BDO SM dasma branch need my reference number before they receive my additional documents.
Good Afternoon. I'm about to lose my patience on this. You just deactivate mu previous credit card without informing me and allowing me to recieve my new one. When i called your customer service the reason why my card hasn't been deliver yet it was said that it is outside trading area. Could you please explain why is that possible? Considering the fact that i recieved my previous credit card and monthly billing statement on the exact and same home address. Now i was advised by your agent to make a letter of request stating that i could have my card to be pick up at any BDO branch near me,again i got a reply that card pick up is not allowed. As a BDO customer what do you want me to do then just to get my card since all of my options are out. i want to have my card tomorrow March 10,2014 to be deliver or to be pick up at BDO Angeles Balibago branch. Kindly advised me as soon as possible! Thank You
i have remittance through AL-Rahji Bank (3 times) to my BDO passbook Acct... i have my passbook but i dont have any updates if my remittance been credited to my passbook acct., but BDO costumer service have already remove.how can i update my remittance????
ayaw ng bdo fairview branch i release ung remittance ng mama ko nbi lang daw kse ung id ko pero kinausap ako ng aggent dun sabe pra daw makuha ko ung remittance kahit nbi lang id ko tawagan ko daw mama ko tpos ipalagay daw sa note ung serial number ng nbi ko tapos pumunta mama ko sa pinagpadalan nya ok na daw tapos pag dating ko sa bdo fairview branch di raw pwede nakaka asar pinabalik balik ako tpos diko pla makukuha emergency pa naman kelangan na ng pasyente nmin pambili ng gamot tpos ganun ganun lang expect ko panamang mas maganda at mabils ung serbisyo ng bdo nagkamalipala ako
can i change my address to national road at the back of don renier hardware house #0601 malaya pililla rizal instead of using 393 ml quezon street malaya pililla rizal. i cant receive my mails from bdo..
I can't open my bdo account online. My password has expired and I lost the phone and the number which use to access the new code they send. I am calling the customer hotline for a long time but cannot connect. I am in Thailand.please advise
I made a transaction with one of your ATM machines but no money has been dispensed. Please let me know other contact numbers of your customer service or call centers. I've been dialing the toll fee numbers but I could not reach them. Hoping for urgent response. Thank you. Happy Holidays
good pm maam/sir. i had submitted my application for cdo credit card at bdo surigao city for a month. until now i dont have any feedback coming from your office. please help me on tracking my records if my application is granted. 09095493448.godbless bdo
Good Day I am a cardholder of Smartmoney 5577 5126 6378 0126 As i widraw my balance this evening at Atm machine located at International Wiring System, LIPZ San Miguel Tarlac it take more minutes i've waited for the dispensing the money that i widraw but no more money dispense only my card. But, again when i try to widraw only 54.65. with ref 013336841653. I received a txt message from my smartmoney account. stating. . . .02Dec1946: unable to process the transaction. your widrawal of 3,700 from card Danmorela was reversed. Avail is 54.65. Just ask how will i get my money back. pls inform as asap what will gonna do. Thanks and God bless.
hi. I used your bdo remittance online by using fund from my saving account and my receiver was not able to take it because she does not have government ID. its been few weeks still outstanding. i want to cancel it and return the money to my account. but there is no option to cancel it and put back the money to my account through online.
Gud am! Follow up ko lng sana ung bill ng amex.card ko. Minsan kc walang dumadating.na bill. 3x na nangyayari to.sa quick unquiry na lng ako nag inquire, un nga lng di sya detailed. Pls pki update nman!
hi, good evening, my i know if you can return the money that have loss to my friend using one of your ATM machine in calapan, mendoro last october 6,2013.! i hope you will respond to this issue, thank you and god bless.!
Hi! I am in China now and my BDO atm and passbook is with my brother..unfortunately, he lost them..I am very worried that somebody might have gotten it and withdraw the money. I cannot access to the toll number because here in China the sim cannot call internationally..what must I do?thanks and more power
I called BDO Hotline and talked to Ben Regis one of their customer service which is totally useless. He's voice is very irritating. And my request was very easy which is just to reset my password and he asked lot's of question which in the end wasn't able to help me at all. Totally Useless.
i made an online booking last night and appear as time out. after several minutes i did again same thing happen so i made another booking and was successful. Pls verify if the first transaction was charged. it was a double booking. pls cancel the first booking.
Helo have nice day to BDO User any one can tell how much per inquire balance the other country RIYADH KSA take per inquired balance of BDO KABAYAN SAVING? my balance old SR 1,253 after that last month i deposit SR 784 so if i inquired that suppose to be it will be come SR 2,037 right by why i inquired it all amount is SR 1,951.45? please explain to me why more money loss?
I want to know if I can use my credit card in hongkong without calling your service center. Since I already called your hotline when I was in Singapore to use it. Is it enough to have international support for my credit card to be used? Thank you.
hi my account is block due to password expire, and the email that i normally used and given to bdo is been hack.. and I'm outside the Philippines, please advice what's the best thing to do. to recover my access to view the bank detail.
I am here in Australia and opened a savings account 6 months ago. I want to have a checking account as I need to send checks to pay for investment monthly. The address on my BDO Account has to be changed to my Address here in Australia. Can you help me with this.
I am here in Australia right now and i would like to send money in the Philippines but the problem is, i can't access my BDO online banking. Got my new password but can't log in as well coz they send the OTP to my Philippine cel number which is not working at the moment. Can you help me please to have an access to my BDO account?
May I ask what is branch location address of BDO with a branch code no. of "163"? The BDO branch located at West Ave, near corner EDSA, Quezon City. I deposited for my loadcentral cellphone loading business but loadcentral requires the location addressd of BDO branch that I deposited because it seems many BDO branches in West Ave. so they inquired me which location address. The deposit slip only mention "163cd" as branch code.
Hi, I tried to call all the numbers but to no avail I will try this one. I hope you can answer me the soonest. Im in the states and transferred money to my sister in philippines to her bdo account. I used the routing number of bdo-bank of new york mellon which paypal was able to recognize and get thru with the transfer. I saw that its been completed since July 24 but my sister cannot see it reflected to her account. What should we do in bdo's side to get this solve? she needs the money and I hope you will let us know the process right away
I'm Arlene Bugay, one of your clients, i'm asking your good office to pay attention on my simple problem but yet valuable to me. It regards to my son's transactions at one of your ATM machines located at SM Dasmarinas City. It was happened last July 16, 2013. He uses a BPI ATM card when he widraw from BDO ATM machine the amount of Ten Thousand pesos(10,000), the machine dispense 9pcs of 1,000 bills and 1 piece of 100 bill... in this regards my son did not notice that the amount he had received from the machine is not correct/the same with the amount he was expected to dispense which is 10,000 pesos. He left the machine without counting the money ..he's not aware of it.
Early in the morning on the next day, he go to the school's accounting dept. to pay his tuition and when he give the money to the cashier it was only that time that he know that the money is only 9,100 pesos and not 10,000. He automatically called my attention but since I'm out of the country, I just tell him to go to BDO-SM Dasma branch and report the said problem. Since it was an examination week, he never drop by at BDO immediately instead he visited the branch after 3 days. One of the person in that branch told him that it's too late to solve the problem coz days has passed already. In short he was very sad, he will not make the money back.
He was very upset, he has been doing widrawals transactions at your BDO atm machines since last year and it just only happened to him now....he was now afraid to do transactions again.
My concern is.....if there's any rule with regards to this case...most of your new clients are not aware of this especially my son. My son lost 900 pesos already and where should be it goes? As i know, bank have daily reconciliation at the end of every banking day and before any of your staff put the money inside the machine, it seems that they did not count it properly because if they do, how come that100 peso bill inserted or mixed with those 1,000 bills? Please explain! By the way, this ATM card is under my name"Arlene Bugay" with an account no. C/A 095-0005173.
I am your customer/clients for almost 2years... and I very proud to be a member of your organization. I really trusted your bank.
Your attention on this matter will be highly appreciated....Please help me as soon as possible.
I am now in US trying to access my account but I have been locked and need to call the hotline to unlocked my login. I have been trying to call the toll free for several days now, but still I cannot access it. Is there any other way to unlocked my account without calling the hotline? Please assist I need to transfer money to my mother to buy her med and pay my bills using this account.
I am here in australia right now. I have problem with my BDO online banking. I want to transfer money to my family in philippines which is BDO cardholder also. how can i do that? and also i want to pay my Globe Internet Landline through my BDO but i am confused of the company name i will pay. Is it Globe Telecome or Innove? btw, before i came here i have enrolled my account in the philippines. Please help. thank you
annah, regarding your Globe online payment, you must look at your Globe bill. If you see a Globe Innove name, then you select Globe Innove as your Biller/Merchant to pay for.
Regarding Money/Fund transfer, you must enrol first the receiver (which is the BDO cardholder) to BDO online banking facility. You can do that by logging-in to your online banking account and go to Enrollment Services >> Other Person's Account >> Enroll.
You can transfer money after successful enrollment of his/her account.
i just called now 10:50 pm july 8, 2013 bdo hotline, and i hope agents over the line are not the "know it all" type of person.. i feel frustrated about this agent.. she doesnt let me finish my concern.. she talks and she talks.. her information are not very helpful unlike the other agents ive encounter. she dont listen to me when i speak which is not cool because i am sick and my voice is going.. since she dont listen her answer doesnt relate in anyway.. i understand very well what she said and she even makes me like stupid, i dont answer since this is not the answer i wanted from her.. ive said thank you and i have no more question to her since shes not been very helpful.. but while i talk.. she talk talk talk.. she never listen.. its annoying so i hang up.. i hope i could make a survey like this.. im just really frustrated by now.. =-=
Good day, I used Bdo cash card to withdraw my earnings from odesk. June 30 date of withdrawal and received notification from odesk that the expected date of delivery in my account would be July 5, 2013. Till now it is not yet credited , I still have zero balance in my account and I need assistance pls. Thank you .
good morning! I just only want to ask regarding my accnt. I have 2 account but I havn't use it since 2 yrs. I just only want to know if it is still working so that I can use it now. here's my account. *5194635960000980 *5194632660174413 Hope you can help me! thanks a lot!!
Gud pm i would like to ask if you have a branch manager in makati his name is vincent recto. My partner and I apply a loan for and the collateral is the title of the lot. Why is it that my partner always come back in your office for how many times and the manager always ask for the money for the processing of the LOAN..... Can you gave me enough explanation and can i see the list of the managers..... Baka niloloko na kami hindi namen alam..... Maraming Salamat po
hello po sir,madam.. nagpadala po ako ng pera sa mister ko may11,2013 kay roland capsula,nagkamali po yong name pero pinaayos ko agad ala pang 1 minute,,bakit hangang ngayon ala pa rin po,,sana naman po pakicheck kasi ang sabi dito sa moscow jan sa pinas ang may problema,,,
This is to inform your good office that until this time I haven't received the refund I have been requesting since last year. The ticket was bought on October 5, 2012 through my master card credit card number 5125-7109-0809-7101 but cancelled on October 27, 2012 due to bad weather. I faxed the BDO cardholder transaction dispute form on Feb. 22, 2013 but still until today, May 26, 2013 no action taken. I'm trying to figure out what went wrong. Why the action takes too long? Is this what your customer should experience? All the while I have been expecting a better treatment from your airlines. Please attend to this request as soon as possible. The details are written below: RAF No. JB-12-004 Passenger's Name: CURVA/JULIET MS Ticket numbers: 2112469519255/2112469519248 Cardholder's Name: Juliet Cruzat-Curva Master Card 5125-7109-0809-7101
Hoping that this will be given utmost attention and immediate action.
Gudpm po nag padla ko ng pera last monday gamit yong cash home nag ka mali ako ng acct. Number pero bmalik po ako agad to report until now ala pa po yong pera na pindla ko lagisinasbi dito f tawag ako wait ko lng daw kc ala pa report dyan sa pinas masyado naman na po matagal.....sana matulungan nyo ko para makuha na perang pinadla ko tnx po
Gudpm po nagpadla po ko ng pera last monday, nagkamili po ko ng acct na nailgay bumalik ako agad para mareport sa bdo home cash...until no ala pa po yong pera na pinadla ko tagal namno yata masyado ang action dito....
Hi i'm melissa currently working here Saudi arabia, i just wanna ask is there any possible way for me to know if my KABAYAN SAVING ACCOUNT still working or activated? bec. its been more than 1 year now since i last deposited money on it. Because of this,i'm a little bit doubt to deposit again after that long period of time of not using it.
Thank you so much,i would be very glad if you could help me. if u need further details regarding my concern pls feel free to email me on: firstname.lastname@example.org
To whom it may concern: I am an ofw i applied for asenso kabayan loan, i submitted all the requirements you have ask after waiting for more than 4 weeks they told my son it is dis approved. Ano pong requirements ang gusto nyo para makuha kami ng loan.