March 3, 2014
LBC EXPRESS INC.,
To Whom This May Concern:
I bring to your attention the state of my box sent via your company from the UK to Cebu last February 27, 2014 (Please see attached picture).
Before it left the UK, this box was full (please see attached copy of my packing list). This box was filled with the fruits of my hard work in the UK and was meant as gifts to my loved ones here in the Philippines. I had hoped that the gifts I present them with will make up for all the time that I was away. Thus, it was important to me that I would be able to trust the forwarding company I choose to partner with in bringing this dream of putting smiles on my loved ones as they receive their gifts, a reality. That was why I chose your organisation for its acclaimed trustworthiness and credibility. As stated in your tagline, you move lives not just boxes.
Much to my dismay however, in February 27, 2014, I phoned the LBC Cebu Office to arrange pick-up for my box as it has arrived since February 23, 2014. However, LBC Cebu office (Pier 7 North Reclamation Area Mandaue City Cebu) informed me that my box has DISCREPANCY upon receiving from LBC MANILA, so the asked me if I can come over to do inventory to identify the contents of an opened box they have received. As I am the SHIPPER I know exactly how my box looked like, the things I put in it and how I put all the things in it. I saw that not only was my box opened but 3/4 contents in the box were not mine but were used clothing items and used dirty shoes from I don’t know where. Further added on to my dismay was the fact that the ¾ of the contents are missing including personal items like my wedding album and a blessed statue of Our Lady of Fatima that I went all the way to Portugal just to get it and the rest were all brand new items and gifts.
This is a crime! I have put my trust in your organization to take care of my package and bring smiles to my loved ones. Instead, I have suffered much disappointment on the status of my package. I am currently on the way (3 months pregnant) and the stress this is giving me is affecting my state of mind, my health, and my general well-being.
I demand payment for the value of my goods in the box and for the heart ache you have caused me and my family amounting to twice the amount of my declared value, including forwarding costs I incurred sending my package thru your organization.
I will give you until March 15 to provide me feedback on my demands. Should I fail to get a resolution from your end on this, I will be left with no choice but to take legal proceedings against your company and make the public know of my predicament with you in the hope that no one else will share my fate.
You may reach me via email at firstname.lastname@example.org or thru the following contact numbers: +639326001381, +639193943489, +639225354650
I look forward to a speedy and peaceful resolution on this regard.
FAITH ANGELIE ALKUINO- ISIDORO