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Landbank Customer Service | Hotline Phone Number

Landbank continuously investing into a program that enhance customer service. They want to ensure consistent quality in customer service. As the number of clients grows, so is the need to develop further the customer service quality. So to offer better communications to its accountholders, Landbank provided customer service hotline number.

Landbank Customer Service Hotline Phone Number
  • (02) 405-7000
Landbank Trunklines
  • (02) 551-2200
  • (02) 522-0000
  • (02) 450-7001
For Credit Cards concerns, you can contact:
  • (02) 405-7281 to 82
Remittance Inquiries (per origin):
Asia Pacific
  • (02) 551-2200 local 2744; 2743 
Europe and USA: 
  • (02) 405-7621 
Middle East 
  • (02) 551-2200 local 2520; 2421
Land Based/Sea-Based
  • (02) 405-7241; 551-2200 local 2404
For your Housing Loans (for non LANDBANKers) you can contact:
  • (02) 405-7175
  • (02) 551-2200
  • locals: 2260, 2344, 2544, 2728, 2497,2767
For Treasury Bills Placement: 
  • (02) 405-7266 to 70
Trust Products:
  • 4(02) 05-7351; 405-7100; 551-2200 local 2271; 2429
Loans for Small Medium Enterprises (SME's): 
  • (02) 405-7146; 551-2200 local 2655
Do you have any other concerns or problem with Landbank?
"Landbank Customer Service | Hotline Phone Number" was written by under the Directory category. It has been read times and generated 54 comments. The article was created on .
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Total comments: 54
54 Estrelina Alcaide Viado   (25 January 2018 7:44 PM)
Pahelp po sana ako how to unlocked my iaccess account.. Thank you

53 Teresita Nancy T Camposano   (12 December 2017 10:53 AM)
Good morning , mag request po sana ako na block po ung iaccess ko, hindi ko na po ma open... Thank you po...

52 Elna C. Vibal   (15 November 2017 7:43 PM)
Magrerequest lang po sana ako to unlock my account in iaccess, its been a month na po na nalock po sya hindi ko na po naoopen, please help me po how to unlock..thank you po.

51 Michel apan   (23 August 2017 3:45 PM)
nagloan po kasi ako sa pag-ibig ngayon may binigay po silang atm sa landbank kaso hindi naman po mabasa ang pin number.paano po gagawin dun o sino po ang puwedeng tanungin

50 Nechel   (23 August 2017 2:36 PM)
hello po. nagtext po ako via globe (2929) last july 28, 2017 para iconfirm ko po kung pwede na po ako magrenew ng loan. nagconfirm po siyaa na puwede na ako magrenew pero hindi ko pa po inavail kasi po inaantay ko po ang august. pagdating po first week ng august ngtext po ako ulit tapos hindi na po cya ngtetext back since august 16. tinext ko po yung incharge dun na sinasab na baka raw naka unli po ako. naayos na po namin yun before bago po ako nagavail ng lmls. nakailang update po ako ng whitelist hanggang maging okay na siya. since hindi ko na po maantay mga text back nila tumawag po ako mismo sa branch at dun ko lang nalaman na may problema po pala system nila with globe so ang option po na sinabi sa kin ay mgpalit ng number which is smart. kung hindi pa ako tumawag hindi pa pala nila iinform ang office na my problema pala system. now nakaupdate ha po ako sa smart at inaantay ko since august 18 yung confirmation. katetext ko po yung incharge ng loans (august 22) at sabi po nya maguupdate pa lang daw po siya ng payment. ngtext po ako via 5363 since august 22 and today august 23 at sabi po nung katext ko sa branch na antayin ko confirmation. di po ba pag ngremit na po ang accounting department po namin which is every 10th of the month diba dapat po naipost na po yung payment? bakit hanggang ngayon ayaw pa rin po nya magconfirm? naubos na po load ko sa kakatext sa 5363 at di man lang magreply yung taga branch namin kung ano na po nangyari sa payment ng remittance namin kung tatanungin siya?

49 Erwin G. Vibal   (22 June 2017 12:54 PM)
Your credit card hotline is difficult to reach. Nobody is answering calls!

48 Manilyn Paulino   (10 May 2017 8:47 AM)
Good morning Sir,

Nagloan po ako sa PAG-IBIG. Gusto ko sana macheck kung nadeposit na ba sa Land bank Cash card. kaya lang nong nag balance po ako wrong password. Pwedi nyo po ako matulungan kung paano ko maopen ang cash card ko.

Thank you.

47 ALMA PANAYANGAN-GONDA   (10 April 2017 12:38 PM)

Good day,
My lbpiaccess account was locked due to multiple typing of wrong password.
Please help me recover my iaccess account.
Thank you very much.

46 Maria Fe L. Esposo   (09 April 2017 9:47 AM)
Hi good morning! I can not access may Land Bank of the Philippines i-access. Please activate it. I have been to Land bank account branch to change my password but still I can not open it. Thank you and God bless.

45 DondeE   (07 April 2017 10:11 AM)
Good morning sir/mam.. Ano po pwede gawin para maka registered ulit sa lbpiaccess sir/mam?.. Hindi na po kasi ma open yong account ko po sir/mam

44 maria fe beldad   (07 April 2017 8:45 AM)
My landbank iaccess account has been locked for almost two weeks now. I already email my concern to your customer service but still no feedback from them.
Its been locked due to multiple typing of wrong password.
Please help me to recover my iaccess account.

43 sheryl   (19 February 2017 10:03 PM)
How can I access my account thru change my username and password? Because I can't open my account,thank you

42 Benjie Dadizon Donato   (17 February 2017 8:14 AM)
To the Manager
Land bank of the Philippines

Dear Sir/madam:


I am Benjie D Donato, presently assigned at Administrative Branch, Leyte Police Provincial Office, Police Regional Office 8. I have enrolled in LBP Iaccess but unfortunately it was blocked for failure to enter the right password as I have forgotten it. Now i have already known my password which is bdd173530..Please activate my account in Iaccess LBP. tnx.

Sincerely yours!


41 Nora A. Hilario   (03 January 2017 10:17 AM)
I request my annual fee to weive in my points earned thank you

40 manuel j. anino   (14 November 2016 3:25 PM)
i would like to request to please unlock my atm iaccess i can no longer access to my account

39 joseph   (14 November 2016 3:40 AM)

I just want to ask if do you still exchange phased out money?

50,000 croatian kuna/ dinara

Thank you

38 laureano vallesterol III   (13 October 2016 5:44 AM)
Please paki unlock po yung iacces account ko salamat

37 laureano vallesterol III   (13 October 2016 5:42 AM)
Please paki unlock yung iacces account ko maraming salamat po.

36 laureano vallesterol III   (12 October 2016 11:23 PM)
Please unlock my iacces account thank you.

35 ma. catherine h. basabas   (08 October 2016 9:34 PM)
Pwede ko po bang ipa-encash sa asawa ko yung pag-ibig loan check ko? Ano po ang mga requirements na kailangan? At paano po? Salamat!

34 canol rey   (30 September 2016 12:49 PM)
goodpm po follow lang po ako sa 10000 na not dispense sa bdo machine, fooda guadalupe cebu city september 27 2016, name po nang cash card holder candol alberto, 6031313830052746 thank you po.

33 canol rey   (30 September 2016 12:42 PM)
good pm po, follow up lang po ako sa 10k na not dispense, sa bdo machine fooda guadalupe cebu, september 27 2016 po, name nang cash card holder candol alberto, acount number 6031313830052746.

32 Jeffrey M. Fernandez   (17 September 2016 6:45 AM)
Good morning po. Na-captured po in ATM ko po kagabi bandang 7pm po. Loan ko sa pag-ibig ko po yon iwiwithraw ko. Pwede ko po bang makuha ngayon ton landbank Valenzuela po. Salamat po

31 Robina N. Baldava   (02 September 2016 10:57 AM)
Good day! I send a message a few hours ago and waiting for a response.My card was captured just this morning at Land bank Victorias branch. The bank officer told us to go back on Monday but we need cash today. Can we process it today since we need cash immediately.Hope you respond and send me via email.

Thany you!!!

30 mark andy espinosa   (01 September 2016 2:26 AM)
pls blocked my account.my atm card was stolen/lost.asap...pls

29 Christian M. Labaco   (02 July 2016 5:55 PM)
Please cut all my transaction as of today
My card was captured today around 5pm at robinsons place dumaguete


28 Rejane E. Elcarte   (28 June 2016 10:55 AM)
Please unblocked my i access account. Thank you

27 Juliet M. Booc   (20 June 2016 8:59 PM)

I would like to inquire if there is a report sent from Landbank Carcar containing our failed withdrawal transactions in Landbank ATM Machine located at LGU Dumanjug?

The ATM machine unsuccessfully dispense any cash but still the amount was deducted to my savings account regardless of the error remarks on our receipts.
One of the Bank Personnel of Carcar Branch (Shiela) confirmed to me through phone call last May 30, 2016 at around 8:00pm that there was an error in our transactions, and she already send an email report to main office. But why did DBP told me that your main office replied that our transactions were successful?

Depository Bank: DBP Cebu
ATM Card #: 4665367350443835
Transaction Date: May 21, 2016
Transaction Time: 9:41 AM & 9:58 AM
Transaction Remarks: Issuer Is Down & Switch Unavailable
Withdrawal Amount: 6,000 x 2 transactions

26 Macabantog maginandong jr.   (23 May 2016 6:24 PM)
Goodevening. I'll just ask what if my i checked my atm balance then my total balance and available balance has different amount? Which is which of the two is my real money? Example. My total balance is like 5990 and my available balance is 4000. What thats mean? Please help and explain. Thanks.

25 rosalyn duran   (10 May 2016 5:58 PM)
im a memeber of 4p's im filling my cashcard for replacement im just asking if my card is done

24 nym06151962   (10 May 2016 9:08 AM)
I have yet to receive my visa card after i have requested for reactivation last month. I had been given Report No. 119-362-016. I find it really very difficult contacting your hotline number; all I hear are recorded messages until I run out of load.

23 Armando Alli   (26 April 2016 3:19 PM)
We sent our daughter cash which she tried to withdraw from Your ATM at the UST hospital at 15:22:29 today, 26 April 2016 (Tue). She tried to withdraw P1,500.00 which was deducted from her ATM account (another bank) and yet NO cash came out of Your LBP ATM. She may have already informed a guard on duty. The same thing happened to the next person. How can we recover the amount (P1,500.00)? Please advise asap through email. I can supply You my handphone number and the trace number. There is also no answer at Your hotline 405-7000. Thank You. Regards,

22 maureen salen   (31 December 2015 0:43 AM)
is my checque dated on September 2015 can be encashed this January 2016? it was given to us lately thankyou

21 Cherryl myra f. Amboy   (22 December 2015 4:49 PM)
My lbpiaccess has been locked 2 hours ago.

20 Andrian c bron   (09 December 2015 1:59 PM)
Good day
May i ask regarding my card replacement from cotabato
Cotabato branch told me that they forwarded my new card in fortbonifacio branch and they think that my new card is in landbank main office
May i ask if how many days before i can get my card

19 Alvin manuel   (16 November 2015 8:57 PM)
So very hard to call on your customer service.

18 Judelyn Bayawa   (01 November 2015 12:59 PM)
I am in Australia and my internet access has been locked and I urgently need to transfer money.
I set an email to ibpiaaccess@mail.landbank.com on the 10/30/15 at 9.13 am.

It is now 1.56 pm on the 11/01/2015 and STILL NO REPLY!!!

So I now spent hours trying to phone from Australia and I am transferred to the internet banking where it plays music for a few seconds then silence then the engaged disconnection sound.

No where on your site do you clearly show how to contact Landbank when you are overseas,

I feel totally let down by Landbank. It should not be so HARD to reset my password so I have access to my funds.

17 Carol   (31 August 2015 2:18 PM)
Hi why can't I transact today on any ATM? I've been calling the hotline but it's always busy, I can't contact any customer assistants please I need response thank you

16 ZACARIAS CANDINATO ABAYON   (07 August 2015 9:21 PM)
Hello! Good evening! Can you please unlock my lbpiaccess, i can no longer inquire about my salaries. Please.

15 Cristine   (01 August 2015 7:50 PM)
Good day! I would like to know if my check was encash. I have a big problem please kindly response.

14 Gabrielle Ha   (31 July 2015 7:19 AM)
my atm card was captured earlier this morning around quarter to 8 at your ATM-Sto.Nino Service Road Taguig. I need to get this asap and please inform me through email the instruction how, where and when can i get my card and if would it be possible to send my authorized person to pick it up instead? I'm Seeking for your urgent assistance I badly need my card now for i have to do multiple transactions using that card. Thankyou.

13 elisa a. dulay   (21 July 2015 10:15 AM)
hi am....i was debited at 10k while withdrawing @ bdo....

12 Lalaine D. Mangalus   (01 July 2015 6:08 PM)
Dear sir/mam

I want to report about my husband's ATM card that was captured by your ATM booth at the MRT station at around 6:04 PM. My husband's name is Allan D. Mangalus. How can I/my husband claim it?

Hoping to hear from you as soon as possible.

Thank you.

11 sandra kristine c. lucero   (26 June 2015 4:51 PM)
good afternoon, my concern is all about landbank iaccess, its just that i forgot both my account and password.,can i ask for some help for recovering my account.,i wasn't informed totally when i filled up the membership form the importance of the iaccess account,.here is my atm card no. 3395 0346 25 and pin 1210

10 Andrian bron   (25 June 2015 12:37 PM)
Good day.
Why I can't access my iaccess account? My account name is Andrian c Bron.tnx

9 Mary Keith   (16 June 2015 3:09 PM)
Good pm ma'am/sir:
May i ask what is your swift code or BIC in LANDBANK DIPOLOG BRANCH? ASAP

8 manuel j. anino   (20 May 2015 9:00 AM)
helo can you please unlock my lbpiaccess i can no longer inquire my salary or other benefits

7 Jecelyn Arbuis   (18 May 2015 11:53 AM)

I would like to know how can I access my landbank account in Philippines while I am here at Singapore. I need to have a balance Inquiry to monitor the amount present in my landbank account.

I hope to hear from you soonest about this matter.

Thank you.

Best regards,

Jecelyn Arbuis

6 Arnel Nanas Conservado   (25 December 2014 10:11 PM)
Hello can you help me how to check my deposits in landbank thru internet ,,what is your website in checking my savings account,,thank u

5 Si Jaja Ako   (09 October 2014 8:23 PM)
hello! Can you please help
me on what to do with my expired cash card? can't withdraw my money. thanks!

4 Si Jaja Ako   (09 October 2014 8:21 PM)
Hi! Pl

3 Kulet Reselirben Letku   (16 August 2014 2:51 PM)
good day sir , last August 13, 2014, i took my 2nd salary loan, last night i received txt messege that my loan is already in my cash card, then this morning August 16, i'll try to cash out thru cash card but useless no money comes out from the atm machine, what's the problem , any help ,

2 DAVID CRISTIAN CABICO MARIANO   (10 February 2014 7:25 PM)

Good Day!

May i request to your good office to deactivated may Landbank ATM card for the reasoned that it was lost when i am buying food in the market. I exerted diligent effort to find it but in vain. And I am requesting for the replacement of my atm cards.

Thank you & God bless!

1 Elizabeth Cano   (12 October 2013 2:00 PM)
I have a check from Pag-Ibig (salary loan) and just wanted to know if I can encash it at any Landbank Branch. The check says it is from the Buendia branch and it is too far from where I live.