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Philippine National Bank (PNB) Customer Service/Hotline Phone Number

One of the largest banks in the Philippines, Philippine National Bank (PNB) is committed to a quality customer service. There are times that you, as PNB's customers will need help regarding your accounts and other matters. You can ask questions, concerns or comments in the following contact details:

PNB Customer Service Telephone Number: (632) 573-8888

Fax No.: (632) 573-4580

Email Address: customercare@pnb..com.ph

PNB Complete Business Address:

Customer Care
Service Quality Division
Philippine National Bank Financial Center
Pres. Diosdado Macapagal Boulevard, Pasay City
Philippines 1300

To serve you better is PNB's commitment. PNB is waiting and eager to help out with your problems.
"Philippine National Bank (PNB) Customer Service/Hotline Phone Number" was written by under the Directory category. It has been read times and generated 90 comments. The article was created on .
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Total comments: 90
90 Jap Tatel   (19 December 2017 0:25 AM)
Good day.Will you please send my OTP to my email address instead. I can no l!onger access my registered cp number so i cannot do online transfer etc. And please answer our call in your costumer service.......

89 ROWENA PORRAS   (14 December 2017 9:55 AM)

Good day,
Ask ko lang poh sana kung paano po mag change ng contact number pag mag fund tranfser po ako gamit ang mobile app. or internet mobile banking? Nawala poh kasi yung cellphone ko, ang nilagay ko po dun eh yung dati kong number. gusto ko po sana magpalit ng number, dun poh kasi nesesend ang code pag mag fund transfer po ako..
Thank you po!

88 anastacia   (17 October 2017 4:55 AM)
I need to get my PNB transit number and site number. where can i access in on my online banking.

87 Jane America   (07 September 2017 7:37 PM)
Hi Kindly answer our calls and emails regarding the issue on remittance. pinasok ko yung pera ko sa paypal nung August 21 pa until now wala pa din. Global filipino card gamit ko. Ilang beses na ako tumawag sa Customer Service pero wala namang sumasagot. Please help.

86 Loida velasco   (02 September 2017 12:19 PM)
May problema ba system nyo...tagal na yun padala saken hanggang ngayon dipa rin pumapasok sa account ko

85 tomiko   (22 August 2017 1:19 PM)
bakit biglang d nako makalog in? at bakit wala sumasagot sa customer service hotline. 20 mins na wala pa rin my god! 2 beses nako nagsend ng email wala pa rin sagot.kahit man lang sa mail sumagot kayo.

84 Jessa Sagun   (18 August 2017 10:19 AM)
Hi Good Morning .. May problem ba sa system nyo? August 12 pa napadala yung pera bakit hanggang ngayon hindi pa rin pumapasok .. napakatagal naman ng pagprocess nyo. We already called your customer service pero bakit walang sumasagot? Impossible na busy .. Customer service nga diba? you need to pick up it para matulungan kami pero wala eh .. pay attention naman in this matter!! Thank you!

83 asnia mapande   (12 August 2017 5:58 PM)
nagpadala ako kahapon friday sa saving account ko bakit hindi pa dumating ang hinulog kong pera gobal filipino ang atm card ko.tapos bakit wala kayung online bal.inquire nagtry poa ko service unavailable..paano ko makikita pera nahulog ko kong service unavailable..

82 Junjun Quizon   (28 July 2017 6:41 PM)
Nagpadala yung mommy ko sa japan byernes makukuha lang ba yan bukas(sabado) need your help po please.

81 luisito g. destreza   (22 June 2017 11:53 PM)

80 Editha marinduque   (15 March 2017 10:29 AM)
Paano po mg enroll online banking..or mgcheck s hotline kung meron n pumasok a s acct

79 Carina Delgado   (05 March 2017 8:10 AM)
hi.. good morning po.. tanong ko lang po anong dapat gawin kapag nacaptured ang atm. nacaptured po ang aking atm sa edsa-balintawak branch 5:00 pm.. salamat po tumawag ako sa hotline niyo pero busy po ang customer service..

78 Reynaldo O Acosta   (28 January 2017 12:15 PM)
I'm in California USA, I signed up on the online banking but I unable to print the paper to be submitted to your branch office here. I saw an error on my profile so I decided to repeat it the enrollment but it did not allow me anymore. How can I retrieve and correct the error and print it for submission.

77 Kristel Jane Indoc   (26 November 2016 9:31 AM)
Hi PNB, I'm planning to encash my cheque pero yung valid ID ko lang po is my company ID. Okay lang po ba yun? Yung ibang ID's ko po kasi is naka-single status pa lang po. I have my marriage certificate naman po, pwede bang yun na lang ipang-support ko sa company ID ko? Thanks!

76 Adnil Paul Borromeo   (30 September 2016 2:22 PM)
Sir is Pnbtrust@outlook.com exist.l would like to clarify it.Thanks

75 nikkimae t.mandani   (16 September 2016 11:47 PM)
Tanung ko lang po kung naka bukas po ung branch ng dau sa pampanga ung p.n.b pag sabado? Salamat

74 sulo b layba   (14 September 2016 6:01 AM)
Sir: I would like to find out if my applying for banking account has been process. My name is sulo b. layba of 20060 canyon view dr Canta clarita Ca 91351. I have applied for my saving account in line with my current Social Security Pension. Please let me know if this application I made thru your Los Angeles branch has been processed Thank you.

73 Mark Paul Pastiteo   (14 July 2016 9:39 PM)
Good evening. My ATM card has been blocked. How can I reactivate my card.
I really need an answer please. Thank You.

72 Micris   (29 May 2016 3:23 PM)
Can i ask if how many days in clearing of checks outside province.. im located in negros occidental, the clearing of my checks should be done in PNB, quezon..thank you.

71 Sheila Dean Camacho Pepito   (07 May 2016 3:11 PM)
good morning, i would like ask how can i unblocked may account in the pnb.portal.ph. because the last time tried to open may account i forgot the answer to the question and now also may password also i forgot.so kindly please help me.thank you

70 Vilma Villacrusis   (01 March 2016 4:16 AM)
Hi, i would to know where is the PNB branch in Mabuhay Rotonda, Quezon City tranfer their new office or location.
Thanks you very much.

Your truly
V B Villacrusis

69 Anita Amy Moore   (25 February 2016 11:49 AM)
I have joint account with my husband Michael James Moore with you but do not have an ATM card with it.
Is it possible to apply for ATM card for me and my husband.

Yours truly,

A A Moore

68 LEONIDA LUMOSAD LOPEZ   (15 January 2016 10:41 AM)
Hi good afternoon how to activate my ATM Card

67 len   (14 September 2015 7:56 PM)
hi how do i know f my acount is still active please...thanks

66 Frank C. Thomas   (02 September 2015 10:00 AM)
I need information on activating my account for online banking

65 Frank C. Thomas   (02 September 2015 9:59 AM)
want to activate my account for online banking

64 Primy   (10 August 2015 11:28 PM)
Hello i just want to know how can I reactivate my account?and I even forgot my account number.
Please help me about my account number.

Thank you very much

63 sheryl daurog   (26 July 2015 8:18 AM)
maam sir i tried to withdraw 1000 at pnb lapaz branch but the machine displays that my account has been blocked but when i tried withdrawing at rcbc it turns out that my cash is only 700 but it is supposed to be 1700..please help me follow up if where does 1000 is..thanks

62 sheryl daurog   (26 July 2015 8:14 AM)
good morning..i just want to verify the exact amount that has been deposited on my account last july 7..thnx

61 Barbara Cabuhat   (12 June 2015 10:55 AM)
Hello. My atm card has been blocked in a RCBC atm branch, because I got distracted and in a hurry. How can I unblocked my atm card?

60 analie miranda ariza   (11 June 2015 3:09 PM)
How can i reactivate my acct.

59 Don harold zarsuela   (11 June 2015 12:41 PM)
Maam /sir,
how will i know the swift codes in pnb cainta branch. Please. email me as soon as possible. Thank you..

58 Ulrich Minckwitz   (30 April 2015 4:50 AM)
yesterday i reset my password and today i cant go online again why?

57 Cresvie   (13 April 2015 10:14 AM)
Dear Sir/Madam,

I'm looking for the email add of your PNB gingoog branch. I'm trying to email gingoog@pnb.com.ph but sad to say i got a reply message of delivery failure. Can you help me please? i have very important concern.


56 Suyaraka Bleh   (11 February 2015 4:39 PM)
Hello, my PNB atm card has been captured by the atm.The person that I authorized to withdraw the money do not have a valid ID,which she can use to get the atm back. I am far from them, Is it ok to present a police clearance??? its the the only thing she can provide to validate her identity. please help me.

55 Erica Zamora   (08 February 2015 10:24 AM)
how much to open atm account

54 Geraldine Domingo Songcuan Bualayang   (19 January 2015 3:59 PM)
Do you have any vacancy to the branch of Santiago City, Isabela? I graduated BS-Accountancy and made passed the certified bookkeeping exam. How Can I Apply to one of prestigious Bank in the Philippines-PNB?

53 Hilario Deleon   (02 January 2015 6:09 AM)
I need to acces my latest bank statement. The system will not let me log in. Can you please assist me .please email me at deleonhilario10@yahoo.com.thank you

52 Ann Sapitula   (24 August 2014 7:51 PM)
I try to contact ur no. but no one answering my call, I need help my daughter entered a wrong pin pls help me to activate my atm card tnx

51 mercygina   (03 August 2014 9:27 PM)
dear sir/madam,help me pls. I open acct.last dec.07,2013 (8mths ago) as time depocit until now i waiting my certification,8mths already im so much worry about my money pls...help me to follow-up.always saying here in Israel branch on the way already until n ow no certification coming....every mths im follow=up ,my sister also in phil.she follow-up but they dont give any inf.bec,according to ur law personnal appearance only..(gina_waje@yahoo.com my email)thanks a lot......

50 Rosalie Bacalso Arriesgado   (21 June 2014 5:07 PM)
how can i get the hotline of pnb here in cebu

49 Edwin Belingon   (13 June 2014 1:14 AM)
Reference # OE-20140610-078225
I'm still waiting for the response on request for internet banking enrolment as of today no word. I would like to see my account on internet and so I can start my deposits. Hope to know soon. Thanks

48 ayumijerzhey   (11 June 2014 0:38 AM)
can i use my pnb credit card platinum here in malaysia or not?whats the problem why evrytime i used my atm here my card always declined...?????whats the problem thank q

47 maricel   (06 June 2014 5:28 PM)
Dear Sir/Mam

Please help me to access my pnb online account, it was locked. tnx


46 maricel   (06 June 2014 5:26 PM)
Dear Mam/Sir

can please help how unlocked my pnb online account. tnx

45 maricel   (06 June 2014 5:21 PM)
Dear Sir/ Mam

Can please help me and ask for help how to unlocked my pnb online account

44 jose mangilit tungol   (09 May 2014 5:34 PM)
Dear Sir/Ma'am,
For checking acct#125082800012 to close .Request for reversal of charge, I'm not informed about the change of minimum maintaining balance.

Thanks and more power.

43 jose mangilit tungol   (09 May 2014 5:11 PM)
Dear Sir/Madam,

Request for reversal of charge, I'm not informed about change of minimum maintaining balance.
Thanks and more power.

42 Chona Gamboa   (01 May 2014 8:09 PM)

Dear My Love,
My Honey,Write to the bank that you are my wife and you are contacting them in regard of your husband general Breed Love M. Philip compensation funds which deposited in their bank,and you are standing as a beneficiary to your husband to help him received the funds from the bank,before him come back from Afghanistan.

My love,just forward this message to the bank,and they will tell you want you are going to do next for the money to transfer to you immediately okay.

41 zentedz143   (03 February 2014 6:32 PM)
Good day. I just wanna know if how many days will it takes before i get my remittance via door to door? The remittance is from west covina, california. Its been 7 days now and nobody comes from the bank.

40 ZOSIMO AMBAL   (11 November 2013 1:41 AM)
Dear Sir/Ma'am,
My mother's ATM card is missing and she wants it to be replaced with the SAME Account No. because she is using it to withdraw her monthly pension. Is it possible to replace her ATM Card with the same Account No.? If possible, what are the requirements? Thanks for your help.

39 cristilito L. Lopez   (21 October 2013 5:04 PM)
October 21, 2013

Dear Sir/Madam,

‘’Appealing for Reinvestigation of alleged withdrawal of my savings in ATM Card’’
I Mr. Cristilito L. Lopez, of 1034 P. Campa St. Sampaloc, Manila and formerly a retired Pagcor Employee, had been a depositor of Philippine National Bank Ermita Branch, since I’ve been working in Pagcor, and using your fast teller ATM Card. Last June 01, 2013, which my last withdrawal at PNB España Manila was Five Thousand Pesos, and the remaining balance of my savings was One Hundred and Twenty Thousand Pesos, (120,000). And on june 15, 2013, that I was to withdraw to my ATM, I was shocked that my ATM has unsufficient balance, so on that date since it was Saturday, The PNB Branch at España, Manila was close, on the June of 17, 2013, I try to use my ATM but the same things happened, so I go to PNB office, and I ask if there something wrong with my ATM, and they check my accounts and they say it was withdrawed, on June 2, 3, 4. 2013, and it learn that the withdrawal was happened at BDO Malate Branch, and I told that how do it happened , I Didn’t lost my ATM, and nobody knows my pin and then they told me to go to PNB Ermita since they the one who knows my accounts. The other day I went to PNB Ermita Branch, and told Mrs. Mel what happened to my accounts, and told them everything about my ATM, and Mrs, Mel of PNB Ermita to do request letter to BDO for viewing the CCTV footage was made the alleged withdrawal on my ATM Card, on August 2013. We go to BDO Makati together with PNB Personnel which they also view the CCTV of BDO, and also security personnel of BDO, and they so who did withdraw bit was a Bulgarian said by the security personnel of BDO, and also your Investigation who did it. And the security personnel tells us that it was happened also at BDO in Makati, since your Investigator The CCTV who really withdraw my savings in ATM card, Im appealing to your good office for a symphaty to your Depositor since I was a PNB Card holder when I was working in pagcor, this savings which came from my early retirement because of my Accident ,I put it to your Bank for I knowing that my saving’s is safe , it was a hard money for me, I work for almost 16 years to earn it, and it just happened like this, where is the protection and safety of your depositor, Im badly need this money, I deposit it to your Banks which my need of my lose Medication what happen now, it was illegally just like that somebody, can withdraw your money not using your ATM and my personal Identification number where is the Safetyness of the Card Holder, Im beging to your Office to give me back my Retirement savings.
Im so Hopefull that your Good Ofice will do something with this unfortunate things happened to your Banking system. And Im pleasing for your symphaty that your BANK act on my complain.

Very Thankfull,
Mr.Cristilito L. Lopez

38 jessica   (18 October 2013 3:12 PM)
i cannot activate my credit card.

37 Prescila Catangui   (11 October 2013 11:34 PM)
dear maam\sir
nawala ko po yung celphone ko may nagnakaw at yung pin ng atm naisulat ko dun may posiblity kayang ma widraw nila pera dun? please im worried already, thanks and more power

36 susan mose   (11 October 2013 10:14 AM)
pls let me know how can i get info on my dollar to dollar acct if there was a deposit made for this year 2012 that the person who owes me money said she deposit it already.

35 susan mose   (11 October 2013 10:11 AM)
I would like to know how can obtain my dollar to dollar account statement. I want to know when was my last deposit and transaction. For example, someone owe me $money and she said she deposit it already on my account in the Philippines. I reside in California and appreciate it if you can help me get this info if there was a deposit went in my account for this year.

Thank you...

34 yusuf   (10 October 2013 5:29 PM)
good day po PNB staff... na deposit na po yung salary namin every 7th of the month DAEWOO company. bakit po pag dating sa PNBank di pa nyo ni-ri relese??? nag aantay ba kayo ng mababang palitan hOY PNB style nyo bulok ... irelease nyo na pera namin masyadi kayo BUWAYA mga hayop kayo..

33 ghette urbe   (05 October 2013 5:36 PM)
good day.. bakit yung customer service hotline nyo is not yet in service.. I was trying to reach the pnb hotline para po ma report yung na debit sa card ng mama ko.. how can we call ur customer service?

32 jaime raganit   (25 September 2013 9:36 AM)
good day sir pwd ba aq magpatransfer ng pera sa ibang account habang nandito aq sa saudi arabia sa ibang banko sir paki bigyan nu nga aq ng advise kung paanu aq makapagtransfer at kung anu mga dapat requirements na dapat ayusin sa pagtransfer sir.maraming salamat po

31 jaime raganit   (25 September 2013 9:33 AM)
good day sir i newly open a passbook acount here in jubail saudi arabia and i want to make a balance inquiry what can i do,wha is the process that i can kinly give me advise thank you

30 karl ilagan   (12 August 2013 10:27 PM)
sir;maam, im here in italy florence.... paano po b gmwa ng authorization letter,, kc ng send na ako sa email nyo,.. pero failure notice ang lumabas,..... importante lang kc ung signature ko at passport na sinend ko sa inyo.... asap

29 florencia d. patindol   (08 August 2013 9:44 AM)
sir maam good morning i am a ofw from kuwait i have a friend na gusto mag send ng pera sa akin pwd po ask ako ng help nyo ito po e mail na bigay na ung message nya po sa ibaba i send ko daw sa pnb kasi ito yung banko ko ngaun na may account ako


Dear My Love,
My Honey,Write to the bank that you are my wife and you are contacting them in regard of your husband general charles jacoby compensation funds which deposited in their bank,and you are standing as a beneficiary to your husband to help him received the funds from the bank,before him come back from Afghanistan.

My love,just forward this message to the bank,and they will tell you want you are going to do next for the money to transfer to you immediately okay.

28 xtin mendoza   (10 July 2013 10:09 AM)
good day! report lang po namin ung teller #2 dito sa pnb delta branch. last wk kc nagbayad me ng sss and philhealth contributions, ang tinanggp lng ung philhealth kc wla dw form pr sa sss,, tpos ung sumunod sakin sa teller #1 sss payment din tinanggap aman nila. bakit ganun? saka may pagka masungit mga teller jan pag mejo madami transactions na nkasimangot na sila. kaya nga ndi na kmi dun ngbbyad sa china bank n kmi lumipat kc mababait at very accomodating ang mga teller hind katulad sa pnb delta branch ang susungit. tpos khit may numbering ang inuuna nila eh ung deposits saka pa lang nila tatwagin ung for bir at other payments. pano kng may iba pa kming lakad? paki lang po..

27 Lupinang Aplal Baguisan   (01 July 2013 7:31 PM)
Sir/ma'am ,,hello po ,gusto ko mag update s saving account ko Kung nakalagay ba ang perang pindala ko..passbook ang gamit ,,PNB Midsayap branch po..

26 bernardeth   (26 June 2013 1:05 PM)
pls send me an email with my correct password. thanks.

25 Lily N.Baltazar   (14 June 2013 3:15 PM)
To: SSH Dagupan city Pang.

Dear sis/mam,
my name is lily baltazar i have lost my bankbook please i authorize Cecile n.rico to take a new bankbook. thank you .

24 jean c. william   (13 June 2013 3:23 PM)
gud pm po. my dad send an email to ur costumer service and replied that someone will me here in Tacloban City, i open an account in Bacolod City. My dad cant open my account to transfer money to my atm for my allowance tomorrow Friday, please reply as soon as possible, no one call me since monday until today. my account is blocked and it says someone is log in. but we know no one is being log in. reply asap to my email. ty

23 Josefina Soontit   (26 May 2013 1:25 AM)
I have this account I opened at PNB mambajao, Camiguin branch. My account # is 5409323000013, but then i want to enroll to your internet banking but it kept saying wrong account #. Tried many times to no avail. Please advcice thru my email address.
Thank you.

22 cathy Grace   (21 May 2013 10:55 AM)
hello ask ko lang kung bakit nababawasan ang pera sa savings ko ..di naman ako nag wiwithdraw ..???

21 nenita jensen   (15 May 2013 4:11 PM)
hello, tanong ko lang po kung ano ang interest rate ng peso time deposit sa 200 thousandfor 6 moth paki email na lang po ,thank you

20 analou reyes   (15 May 2013 1:04 AM)
why I can't open my online banking?

19 jieann catiloc   (14 May 2013 7:41 PM)
hello,i'm jieann catiloc! i need my passbook to widraw money or ATM...this is my adress purok 2 pines,oroquieta city misamis occidental 7207! urgent please! thanx!

18 Hella Decastillo   (27 March 2013 7:20 PM)
Nag withraw po ako kanina sa atm machine nyo sa sm north edsa bandang foodcourt.Then I thick ne debit po ang pera ko.Please send a feedback of what i will have to do with this matter.Please respond to my concern asap.thanks

17 leonido androna   (20 March 2013 9:15 PM)
please tell me right now what to do

16 leonido androna   (20 March 2013 9:13 PM)
i want to block my pnb atm account,iwas been hold this afternoon arround 5pm

15 leonido androna   (20 March 2013 9:12 PM)
i want to block my atm account,i was been hold up this afternoon around 5pm

14 nelson rosario   (01 March 2013 5:17 AM)
pls. tell me how to withdraw my peso account from pnb in la. can i get the withdrawal form online and what is the website?..also how can i know the exchange rate? thanks.
nelson rosario
510 3142838

13 Zenaida Prichard   (30 January 2013 1:29 PM)
Hello! Mr Robles,, Im, sorry my phone went dead,, when I was talking to you,

12 REMIGIO P. PANLAQUI   (26 January 2013 12:16 PM)
I was trying to access my savings account online, however, after I typed my username and my password, the following words appear: "Your profile is locked, contact customer service."

11 Tighe O'Shannon   (29 December 2012 10:55 PM)
I'm about to retire and move with my wife to the Philippines. I can have my social security and federal retirement directly deposited to a Direct Express card. This is a MasterCard debit card. I'm told it can be used at any Maestro or Cirrus ATM because they are in the Mastercard network. I've also been told I can withdraw funds from a bank teller window that honors MasterCard. Can I withdraw funds using this debit card at PNB? I will be eventually opening an account and directly depositing my retirement money to that account once I've received a ARC-I card.

10 cesar a. solano   (25 December 2012 1:40 PM)
i just want to confirm if my account in PNB branch Ormoc is still active because i want to deposit on my account.I am here in Saudi Arabia and i want to deposit it to my account. Please advise me how to do it. Thank you very much

9 hildy solante   (29 November 2012 2:00 PM)
I cant open my account and my yahoo mail was locked because i forgot the password. pls help me to access my account. thank you

8 maevir   (27 November 2012 9:14 PM)
helo po.my credit card request was granted and i am not aware when is my cut off and payment date,can you please help me about it.thank you so much

7 nenita rowena miguel   (14 November 2012 12:59 PM)
Good day! Please send me a direct customer service number in PNB Hongkong. All the contact numbers at the back of their issued receipts are working but no one is answering any calls. Thank you!

6 Almira Silva Nicholson   (07 November 2012 0:12 AM)
Please reset my password and send to my email.

5 oliver bernardo   (06 October 2012 3:33 PM)
pls.. you my send it thru my email account....thanks you pls forward for fast maam.

4 oliver bernardo   (06 October 2012 3:25 PM)
maam good afternoon...my internet banking has been locked since i open it. pls help me restore my internet banking maam asap . i really need it maam asap

3 jovita b. augusto   (12 September 2012 11:51 AM)
good morning!

my internet banking has been locked since i made a mistake in encoding my mama's birthday as an answer to the question.
please help me restore my internet banking. i really need it.asap

2 JANICYL J. DORMITORIO   (28 August 2012 9:09 PM)
pls contact me for i have problem regarding my

1 jean ubanan   (30 June 2012 6:45 PM)
helo gud day my tita send money into my account n PNB Tabunok branch.. but the bank told my tita n norway that they cant release the money because i dont have pondu in my account.. . my account is zero maintining balance coz its for ofw.. accnt, i dont understand this hppend.. pls kndly give some advise for this a.s.a.p. god bles