Philippine National Bank (PNB) Customer Service/Hotline Phone Number
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One of the largest banks in the Philippines, Philippine National Bank (PNB) is committed to a quality customer service. There are times that you, as PNB's customers will need help regarding your accounts and other matters. You can ask questions, concerns or comments in the following contact details:
PNB Customer Service Telephone Number: (632) 573-8888
Fax No.: (632) 573-4580
Email Address: customercare@pnb..com.ph
PNB Complete Business Address:
Service Quality Division
Philippine National Bank Financial Center
Pres. Diosdado Macapagal Boulevard, Pasay City
To serve you better is PNB's commitment. PNB is waiting and eager to help out with your problems.
Do you have something to say? Say it in English. Don't spam. Don't use offensive language. Write as if talking to a good friend.
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ZOSIMO AMBAL (11-November-2013 1:41 AM)
My mother's ATM card is missing and she wants it to be replaced with the SAME Account No. because she is using it to withdraw her monthly pension. Is it possible to replace her ATM Card with the same Account No.? If possible, what are the requirements? Thanks for your help.
cristilito L. Lopez (21-October-2013 5:04 PM)
October 21, 2013
‘’Appealing for Reinvestigation of alleged withdrawal of my savings in ATM Card’’
I Mr. Cristilito L. Lopez, of 1034 P. Campa St. Sampaloc, Manila and formerly a retired Pagcor Employee, had been a depositor of Philippine National Bank Ermita Branch, since I’ve been working in Pagcor, and using your fast teller ATM Card. Last June 01, 2013, which my last withdrawal at PNB España Manila was Five Thousand Pesos, and the remaining balance of my savings was One Hundred and Twenty Thousand Pesos, (120,000). And on june 15, 2013, that I was to withdraw to my ATM, I was shocked that my ATM has unsufficient balance, so on that date since it was Saturday, The PNB Branch at España, Manila was close, on the June of 17, 2013, I try to use my ATM but the same things happened, so I go to PNB office, and I ask if there something wrong with my ATM, and they check my accounts and they say it was withdrawed, on June 2, 3, 4. 2013, and it learn that the withdrawal was happened at BDO Malate Branch, and I told that how do it happened , I Didn’t lost my ATM, and nobody knows my pin and then they told me to go to PNB Ermita since they the one who knows my accounts. The other day I went to PNB Ermita Branch, and told Mrs. Mel what happened to my accounts, and told them everything about my ATM, and Mrs, Mel of PNB Ermita to do request letter to BDO for viewing the CCTV footage was made the alleged withdrawal on my ATM Card, on August 2013. We go to BDO Makati together with PNB Personnel which they also view the CCTV of BDO, and also security personnel of BDO, and they so who did withdraw bit was a Bulgarian said by the security personnel of BDO, and also your Investigation who did it. And the security personnel tells us that it was happened also at BDO in Makati, since your Investigator The CCTV who really withdraw my savings in ATM card, Im appealing to your good office for a symphaty to your Depositor since I was a PNB Card holder when I was working in pagcor, this savings which came from my early retirement because of my Accident ,I put it to your Bank for I knowing that my saving’s is safe , it was a hard money for me, I work for almost 16 years to earn it, and it just happened like this, where is the protection and safety of your depositor, Im badly need this money, I deposit it to your Banks which my need of my lose Medication what happen now, it was illegally just like that somebody, can withdraw your money not using your ATM and my personal Identification number where is the Safetyness of the Card Holder, Im beging to your Office to give me back my Retirement savings.
Im so Hopefull that your Good Ofice will do something with this unfortunate things happened to your Banking system. And Im pleasing for your symphaty that your BANK act on my complain.
Mr.Cristilito L. Lopez
Prescila Catangui (11-October-2013 11:34 PM)
nawala ko po yung celphone ko may nagnakaw at yung pin ng atm naisulat ko dun may posiblity kayang ma widraw nila pera dun? please im worried already, thanks and more power
susan mose (11-October-2013 10:11 AM)
I would like to know how can obtain my dollar to dollar account statement. I want to know when was my last deposit and transaction. For example, someone owe me $money and she said she deposit it already on my account in the Philippines. I reside in California and appreciate it if you can help me get this info if there was a deposit went in my account for this year.
florencia d. patindol (08-August-2013 9:44 AM)
sir maam good morning i am a ofw from kuwait i have a friend na gusto mag send ng pera sa akin pwd po ask ako ng help nyo ito po e mail na bigay na ung message nya po sa ibaba i send ko daw sa pnb kasi ito yung banko ko ngaun na may account ako
Dear My Love,
My Honey,Write to the bank that you are my wife and you are contacting them in regard of your husband general charles jacoby compensation funds which deposited in their bank,and you are standing as a beneficiary to your husband to help him received the funds from the bank,before him come back from Afghanistan.
My love,just forward this message to the bank,and they will tell you want you are going to do next for the money to transfer to you immediately okay.
Lily N.Baltazar (14-June-2013 3:15 PM)
To: SSH Dagupan city Pang.
my name is lily baltazar i have lost my bankbook please i authorize Cecile n.rico to take a new bankbook. thank you .
Josefina Soontit (26-May-2013 1:25 AM)
I have this account I opened at PNB mambajao, Camiguin branch. My account # is 5409323000013, but then i want to enroll to your internet banking but it kept saying wrong account #. Tried many times to no avail. Please advcice thru my email address.
nelson rosario (01-March-2013 5:17 AM)
pls. tell me how to withdraw my peso account from pnb in la. can i get the withdrawal form online and what is the website?..also how can i know the exchange rate? thanks.
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