Good day! We would like to give our concern regarding on our skybroadband. We subscribed 3999 which includes skycable service and a 10mbps internet and it happened that our internet is very slow which gives us no justice to our subscription. Please follow up!
I don't understand you guys, I keep on saying over and over again that it should be installed in the morning because we sleep in the afternoon, we work at night, that's the only time to sleep, I said this to several agents for more than 10 times in the last couple of days, several agents would call me in a day asking me the same question over and over again, and keep on telling me that they will schedule the installation in the morning, we have been waiting in the morning before we sleep for several days now, and everytime, sky cable calls at 2 pm in the afternoon when we are sleeping already, I don't know why they couldn't understand that it should be in the morning, I have been answering calls from sky cable everyday, several times a day and it has been more than a week now almost 2 weeks and it hasn't been installed still because they couldn't understand a simple instruction that it should be in the morning, I have several number from Skycable on my phone, like around 6 or 7 numbers and we call each one for 5 times or more everytime, and text them, there was never an answer, plus they have very unprofessional waiting tones saying we are a terrorist, how unprofessional can your workers get? I will talk to a manager from now on, I refuse to let this get out of hand.