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Desktop won't connect to internet although other devices will
I have an HP pavillion model 23-q014. It connects wirelessly. Other devices connect to my wifi just fine. When I view connection settings it says "connected", but I can't connect to the internet. I read the advice to another person about going to command prompt and pinging. I tried that. I pinged google.com and request timed out twice, then it replied then timed out. In the end it said: Packets : sent = 4, Received = 1, Lost = 3 (75% loss) . After this, I typed TRACERT google.com and the end result said:
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