HP 24-f0060 all in one pc not turning on

HP 24-f0060 all in one pc not turning on

So my pc was working fine last night. I’ve only had it for about 5 months and I’ve never had an issue with it. This morning though I went to go use it and it wouldn’t wake up after moving the mouse. So I tried pressing the power button. Nothing happened. Unplugged it and let it sit for a while then plugged it back in and tried turning it on, still nothing. There’s a small light on the back that lights up whenever the power cord is plugged into it showing that it’s getting power, but it’s just that the power button is doing nothing. There are no other little lights turning on or anything. I called hp tech support and I tried everything the person suggested. I really don’t want to have to send it in and risk it getting damaged in transit. Does anyone have any idea on what I could do??

Asked by: Guest | Views: 334

Total answers/comments: 1

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Guest [Entry]

"Hi @hsss

Sounds maybe there is some hardware issues, but if there is warranty, I would suggest you to send back for a check, sometimes when you open up, it may void warranty / limited warranty applies….

while fixing the issues… ask them to do a stress test on the hardware to ensure hardware is stable, before handover to you, e.g. hardware test checklist."