I have a similar problem (I get light/unreadable print on several lines) and the same experience with Epson help desk. In my case, the warranty has expired so the offered me a whole 15 percent off a new one. The shame of it is that I really loved this printer when it was working.
Boycott Epson. They’re aware of the issues and still selling them. Bought a new 3620 and that’s money I won’t get back. It makes sense for them not to sell print heads. If they decide to, it’ll cost almost as much as a new printer. Don’t recommend to friends like I was.
