Home » Questions » Goods and Services [ Ask a new question ]

PS4 randomly loses Wifi connection and disconnects controller

PS4 randomly loses Wifi connection and disconnects controller

Hi, as the title says:

Asked by: Guest | Views: 210
Total answers/comments: 5
bert [Entry]

"so all of those suggestions are pretty much the accumulation of the diagnostics.

before going forward, connection issues can be caused by distance and obstruction. make sure any paired devices are not blocked by things such as doors/walls of an entertainment unit, walls, or couches, or even the human body.

1) i always start with a factory reset, and firmware restore. download the PS4UPDAT file from the Playstation website, and reinstall it onto the device by following the steps supplied by sony's support page. The reason i start with this, is because it is the least invasive of the repairs, and fixes a various number of issues that are caused by data corruption.

2) Next, i would look at a cleanout. Dirt and dust are conductive, and can cause board shorts. this can cause issues with processing the components like antennas.

3) replacing internal components. the Pickups for Bluetooth and Wifi are wired through the device, and mounted into the front of the housing. they can pinch from just moving the device. they can also build up static electricity from dirt and dust in your device, which could essentially damage them if the discharge is powerful enough.

4) Logic Control for the Wireless device: The wireless card is soldered into the motherboard, and replacing this requires a skillset in Surface mount Soldering. this could be failing, which can result in faulty connection.

5) Integrated motherboard failure: The problems could persist into the circuits in the board. this would require a board replacement, and that becomes more expensive than replacing the device itself, as the board is also paired to the Disc drive, which would also need to be transferred."
bert [Entry]

"If you have your 'connect to internet' box checked on your PS4 system settings, and you lose Wi-Fi, the Bluetooth controllers will lose sync, at what seems to be a random time, afterwards.

I unfortunately have no internet service provider where I live but I am able to use hotspot via my phone. If my phone dies while I am using hotspot for my PS4, I will lose my Wi-Fi connection, and shortly later my controllers will unsync. I have to perform a hard reset to get my controllers working again. This problem only occurs when I have the 'connect to internet' option activated but no wifi access.

So put simply, if you have the 'connect to internet' option checked, make sure you have sufficient internet or it will annoy you greatly. I wouldn't spend money on a new controller or try to fix my antenna just yet. . . Pretty sure it's some sort of interference issue between Bluetooth and the PS4 attempting to connect to Wi-Fi.

Hope that helps..."
bert [Entry]

Go into you device setting and then turn off the bluetooth, then turn on the setting to cable and plug it into your charger
bert [Entry]

I know how to fix it just take your ps4 outside and shoot it with a shotgun like 5 billion times and it will work
bert [Entry]

I know how to fix it its easy just take your ps4 outside and shoot it with a shotgun 5 billion times and it will work