Update firmware usein PC

i think if you plug it in and hold the connect plus button and the volume up button until it turns off it should fix it

you have to keep the Connect button and the volume + button pressed when the device is switched on

"Just fixed mine with same issue.

Follow this sequence:

1. Turn the device on while connected to charger

2. Press the call (phone icon) and the volume up (+) button at the same time and keep them pressed. After a few seconds the speaker will shut down.

3. Release the buttons.

4. Turn the speaker back on. It will automatically enter into search mode... And there you are, memory wiped up.

I then did the firmware update."

"I tried this process but did not solve my problem to.

O opened a ticket on support."

"I have the same issue. Now my Charge 3 does not connect.

This is terrible !"