Why won’t water or ice come out in the door?

Why won’t water or ice come out in the door? I have a Kenmore Elite `frig, model #795.74025.411, and it won’t give any ice or water in the door. It does make ice, but you can’t get it out in the door.
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mcgyver89 [Entry]

"I hope this helps

Kenmore elite frige not cooling

Hit the score button if it does

Thanks"