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How to Fix PLDT Telephone No Dial Tone?

For those who didn't know yet, dial tone is the humming sound you can hear in the handset of your telephone.

If you can't hear anything in the handset, it means your telephone is dead. Your telephone line has been cut (disconnected).

Let's say you pay your telephone bills on time and you got no dial tone in your PLDT telephone.

What would you do? How to fix a PLDT telephone with no dial tone? Here are the steps you should do:

How to Fix PLDT Telephone No Dial Tone?


Step 1

Check the cable (coil cord) that connects the handset and the telephone. Check also the mounting cord (the cable that connects the telephone to the wall). Maybe they're not properly connected or attached. And see if there's damage in the wires due to rat bites. To identify the parts of the PLDT Telephone, see the photo below:

Parts of PLDT Telephone
Parts of a PLDT Telephone photo

If the cords or cable wires are severely damaged, you should contact PLDT Customer Service to have your telephone replaced with a new one.

Step 2

If you can, check the PLDT cable line (the cable that connects from your house going to the Electric Utility Poles o Poste ng Kuryente). Sometimes, the PLDT cable line could be cut or damaged due to huge vehicles passing through that line.

If you find out that your PLDT cable line has been cut or damaged, contact PLDT Customer Service to fix it.

Fixing those damage cable wires by yourself could be technical and sometimes dangerous. So, leave the repair work to the PLDT technicians.

FINISH!

Tips

  • You can use your mobile phone to contact PLDT Customer Service.
  • You can go to a PLDT office or satellite office to report your issue.
  • Try to use or borrow a PLDT landline of your neighbor and contact PLDT Customer Service.
Do you have any other concern or problem with your PLDT telephone? Tell us in the comment below.
 
 

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"How to Fix PLDT Telephone No Dial Tone?" was written by under the Technology category. It has been read 15509 times and generated 14 comments. The article was created on and updated on 02 July 2018.
Total comments : 13
P Rade   (22 November 2019 11:09 AM)

ACCOUNT: 0268202447
NAME: PILAR AQUINO EDAR
TELEPHONE NUMBER: 085 808 1045
PROBLEM: NO DIAL TONE SINCE TUESDAY NOVEMBER 12, 2019
CONTACT: 09264094406
NEEDS TO CORRECTED NOW! ASAP!!!

PS: i already reported at the PLDT office but until now no dial tone yet.

P Rade   (22 November 2019 11:08 AM)

ACCOUNT: 0268202447
NAME: PILAR AQUINO EDAR
TELEPHONE NUMBER: 085 808 1045
PROBLEM: NO DIAL TONE SINCE TUESDAY NOVEMBER 12, 2019
CONTACT: 09055678810
NEEDS TO CORRECTED NOW! ASAP!!!

PS: i already reported at the PLDT office but until now no dial tone yet.

Delia Castillo   (18 August 2019 12:26 PM)

Hello gusto ko lang po sabihin na matagal na walang dial tone nag phone ko, pinalitan ko na ng battry yung mga cable seems okay naman po pero wala pa rin, ano po kaya ang problema? Hoping for your immediate response, thank you!

Sheila Ann Vergara   (13 July 2019 4:19 PM)

We have no dial tone for almost a month now. Nagreport ako sa 171 ang sabi sa kin gamitin ko fone sa loob ng bahay para magreport. Dapat daw smart din gamit kasi globe ang gamit ko. Nakitawag lang ako sa kapitbahay para magreport ng sira tapos ang sagot sa kin gawan ko paraan para sa loob ako ng bahay tumawag at magreport. Kasi dun lang daw malalaman anong technician papadala. My pldt acct number is 0227091967. Nagbayad ako ng bill tapos di naman nagamit ang fone.

Meanne Palapar   (11 July 2019 12:12 PM)

Telephone number 3668426. No dialtone

Meanne Palapar   (11 July 2019 12:11 PM)

Pldt landline no dial tone. Pls attend immediately. Thabk you!

Jovito E. Enano   (10 April 2019 4:30 PM)

no dial tone since April 5, 2019 please restore immediately. I need the phone line badly

Justin Paul Cielo   (16 March 2019 8:12 PM)

ACCOUNT: 0255753215
NAME: JUSTIN PAUL P. CIELO
TELEPHONE NUMBER: 032 817 0980
PROBLEM: NO DIAL TONE SINCE WEDNESDAY, MARCH 13, 2019
CONTACT: 09055678810
NEEDS TO CORRECTED NOW! ASAP!!!

PS: already reported at the PLDT office but until now no dial tone yet..

Richard Douglas Cupp   (30 November 2018 10:42 AM)

ACCOUNT: 0239444601
NAME: RICHARD DOUGLAS CUPP
TELEPHONE NUMBER: 032 272 6056
PROBLEM: NO PHONE SERVICE SINCE SATURDAY, NOVEMBER 24TH, 2018.
WHAT IS THE PROBLEM ?
NEEDS TO CORRECTED NOW!

dissatisfied customer

PLDT SUCK   (28 November 2018 9:23 AM)

Putang ina! Eh yun nga yung problem eh.. yung pag contact sa PLDT Customer service pag may problema!

Elvira Inoc   (08 October 2018 1:27 PM)

Our landline has no dial tone

Evelyn   (01 October 2018 9:48 AM)

We cannot answer calls in our PLDT landline it doesn't have dial tone and the handset didn't ring but the call hears it was ringging.

Pompom   (30 August 2018 5:23 AM)

My laptop is the medium used to connect with the internet router, I disconnected it so i can take it to work. Now that i brought it home and connected all the wires, the telephones dial tone has disappeared.