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China Bank Customer Service Hotline Number

Drawing strength from its vision to be the best, most admired and innovative financial services institution, partnering with its customers, employees and shareholders in wealth creation, China Bank not only cares for their shareholders but also to customers as well. They highly value their customers by maintaining highest ethical standards, sense of responsibility and fairness.
Whatever your problem, China Bank is ready to help you anytime.

You can contact China Bank Customer Service Hotline Number at (632) 885-5555.

Or you can contact your branch where you open an account. To find the your branch of account and its telephone number, you use our Search Form above. Just type the name of the branch in the search field and click the Search button.

About China Banking Corporation (CIB)

China Bank is the first privately-owned local commercial bank in the Philippines. It was incorporated on July 20, 1920. It engages mainly on corporate and small medium enterprises lending, retail loans including mortage and auto loans, trust and investment management, wealth management, cash management, insurance products, treasury and foreign exchange trading, and other financial services.

Do you have any concern with China Bank?

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"China Bank Customer Service Hotline Number" was written by under the Directory category. It has been read 15304 times and generated 14 comments. The article was created on and updated on 12 June 2013.
Total comments : 14
Francis Gerard M. Salgado   (03 June 2020 7:19 PM) [Entry]


May I ask your assistance, I could not login my CBC online. Can you help me access my online account. Thank you.

Tan Nguk siew   (25 November 2017 8:30 AM) [Entry]

Good morning.i got a question,Can I cancell the direct banking through the China Bank even the receipt have comfirm their id and mtcn with bank but the money haven deposit to their bank account. Thank you for ur help

Tan Nguk Siew   (25 November 2017 8:16 AM) [Entry]

May I cancell my direct banking money even the receipts comfirm their Id and mtcn with bank but the the money not yet deposit to their account . Tq for answering my question

thes cruz   (23 October 2017 1:04 PM) [Entry]

My concern is yesterday i wasn't able to withdraw my salary at all ATM bank net including in china bank...i heard that there was a problem with regards to the system...Next day Monday still i cannot withdraw my money from any china bank ATM booth.... Is there any option be given to your consumer how can we get our money..can we do it over the counter through our payroll ATM....reply asap

ryan   (27 June 2016 11:12 PM) [Entry]

what is my us dollar routing number of my chinabank, can anyone help me? my location is kidapawan city Philippines. it is possible to link my dollar chinabank account into my PayPal account so i can withdraw my funds in my PayPal account. it is need to link a us bank account because my PayPal account is address in my previous country in canada. that's why i need a us bank account and it is only a canada bank account or us bank account. please

Daisy Nepomuceno   (08 March 2016 8:55 AM) [Entry]

good morning can i apply for chinabank prime credit card ?with no existing credit card from other bank ? thankyou

rannah   (11 December 2015 11:27 AM) [Entry]

I would like to inquire for Silay branch office address. I've been searching for it in your website but can't find, i even called the customer service hotline but it was incorrect as per operator. please help, thanks

J Dela Cruz   (28 September 2015 2:47 PM) [Entry]


Where can I file a complaint regarding the debited amount from passbook balance?
It's been a year since I requested for reversal and until now Mr Rommel Sunga of Chinabank SM North EDSA keeps on telling me he will request for it.
I was not aware that they have increase the maintaining balance to P5000; thus, been debited P300 monthly (total of P1,200).

Your advice is highly appreciated.

Thank You.

Ana Cabanlit   (25 September 2015 8:10 PM) [Entry]

yes, my sister got debited today from your chinabank ATM machine at Sm Bacoor, no guard at the door to report and cannot contact the 1800#, how can we get back the money? my sister is using Landbank ATM card, help!

Lucylyn Trazona   (21 September 2015 7:38 PM) [Entry]

is here a payment when you open an account to china bank???

jc javier   (24 November 2013 6:08 PM) [Entry]

good day. i would just like to verify how will i found out my account number if it was a payroll account? hope you can assist me on this. thank you. :)

Lorraine   (08 September 2013 7:12 PM) [Entry]

Hi, I suggest you make your customer service hotline 24/7. I just called 8855555 now because my friend's atm card has been eaten by the machine. We would have wanted the card to be blocked for security purposes but how can her money be safe if it's not blocked and she'd have to wait for 6am tomorrow to block her card. I hope you do something about it. Extend your service to your clients even if it's sunday and it's beyond 5pm.

Rodelio F. Fetalino   (03 September 2013 8:11 AM) [Entry]

Good Day,
My Company drop my Loan check at your China Bank ATM by September 2, 2013.
Until now is not been posted and your Bank is deducting my Deposit amount.
Maybe you can help me on this.

Reference Account Number - 058010017911

junapearl   (23 August 2013 9:31 PM) [Entry]

good day.. i made my payment for my smart postpaid plan through your ATM @ robinson tacloban last august 15 with trace number of 000424.. until now my payment is not yet posted on my smart plan account. they kept on calling me and charge for the bill i already paid through your ATM.. please kindly help with this concern...