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VECO Customer Service Hotline Number

The second largest electricity provider in the Philippines, Visayan Electric Company (VECO) love to hear from you.
For your problems, concerns or suggestions, you can contact VECO Customer Service Hotline Number: (032) 230-8326


To serve the needs of its growing customers, VECO has two service centers equipped with Voice Over Internet Protocol (VoIP) telephone system and a Customer Relation Management System (CRMS). The first is located in SM City Cebu and the second is in Talisay City, Cebu.

Do you have any concern with VECO?

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"VECO Customer Service Hotline Number" was written by under the Directory category. It has been read 18758 times and generated 30 comments. The article was created on and updated on 03 December 2012.
Total comments : 29
elle   (01 August 2020 3:24 PM) [Entry]

where in your dept. that i can ask for transfer of meter?

Glenn   (04 December 2019 11:15 AM) [Entry]

Is there an outage in hernan cortes st near cabancalan? is there a maintenance?

Rozini Sarnillo   (31 October 2019 8:58 AM) [Entry]

Im sending this message to follow up our concern regarding high tension cover located our project site
Acct. I.D. 9902120000-3
Case I.D. 5288434104
High Speed Corp..

joebert sebua   (07 September 2019 2:08 PM) [Entry]

Please send me a copy of bill for the month of (August 2019)
at my g.mail account(angelexce2017@gmai.com),
here is my account # 3245772356-0 (Joebert Sebua).

Thank you!

Rogelio jr brigoli lopez   (03 August 2019 8:25 PM) [Entry]

This is a concern regarding of a full grown old bombels tree at my resedence at corner sanjercasvil private road lahug cebu city sitio bayanihan i would like this to be cut down to farther incident,due to a strong winds cause by incoming storm your action is kindly appreciated,,asap

may nadera   (01 August 2019 4:34 AM) [Entry]

To whom it may concern;

Good day! I have reported this already but it seems like no one cares.
I would like to let you know that a family residing in 254N Mercado's Compound, Tres de Abril, Punta Princesa, Cebu City, has been using your energy and services for free. This has been an on-going activity for years now. I have already been informed that there were no illegal tapping. However, my report was about A FAMILY NOT BEING BILLED FOR SEVERAL YEARS!!!!

They have not received any bills all of sudden. Who is to blame?!

This is definitely unfair. I would want actions on this. However, the problem we're having here is that you have been asking for an ACCOUNT ID, wherein I am not in the position to ask it from the family involved. Even the family itself may no longer remember the Account ID.

You should take the responsibility and dig down on your system to track this further. The address provided is the exact location. I don't have any knowledge to whom the account is registered. It could be under GARZO or ALCONTIN. Please take actions on this.

These acts are way too ridiculous! Such a shame that when BIG companies get reprimanded right away, but, smaller households do not. They have been engaged into appliance loans considering that they know they'll never owe you anything at all.

Hear this out! This is way tooooo much! They are now abusing the opportunity and this should not be tolerated. Never!

Lilita F. Malto   (14 July 2019 11:32 PM) [Entry]

July 14, 2019

To whom this may concern:

Greetings of Peace and Love.

I would like to ask favor from your good office to review the Electric Bill of NILDA A. FUENTES with ACCOUNT ID 0879520000-8. I am the sister of the MS NILDA FUENTES who is living in her house. I am wondering why my June and July bills are so high considering that my usual bill is only P2,000 or P2,500.

I did not pay my June bill because I planned to visit your office. My coteacher told me that you won't entertain clients in your office regarding this matter for it will be done through online.

I supoose to pay P4,000 plus for the 2 month-bill including all the additional charges. So I am asking your kind heart consideration to review my electric bill before I settle my account in your office or in any accredited Bill Payments Services.

Your immediate action to this letter is anticipated with deep gratitude and appreciation.

Thank youand God bless.

Blk.4 Lot 18 Velpal 1 Resident.

Jimmy Bangcot   (13 December 2018 7:40 AM) [Entry]

Pls check 3ph Service going to our ready mix plant in Tayud Consolacion. Voltage abnormal. Post Markings: v1560416 / s113885.
Urgent please.

Jimmy Bangcot
Suprea Philippines (former Solid ready mix)

Grace Lepiten   (24 May 2018 3:02 PM) [Entry]

Where can I report a veco accredited electrician?

ELAINE JOYCE BACUNADOR   (20 February 2018 10:02 AM) [Entry]


Maria Menchie Cortes   (17 July 2017 1:08 PM) [Entry]

report for illegal tampering of Sitio Kabulakan, banawa brgy., guadalupe cebu city

Era Fatima Carcedo   (09 May 2017 6:19 AM) [Entry]

Good day mam/sir

I would like to ask the veco bill of my fathers house Elvis Echavez Rabaya located at p. Labuca st. Kimba cansojong, Talisay city, cebu which we didn't received last month. Pls email me our account. Thank you. God bless

Randy Adolfo   (29 April 2017 8:25 PM) [Entry]

good eve, this is randy adolfo from sitio kalubihan lower busay near chateau de busay restaurant i will raise this complaint regarding our connection here every night we have interuption for about 1 minute each interuption thats twice a night and this area is not lowbletage, and raise this problem before holy week and same problem we encounter evry night..it is possible that some nieghborhood do jamper or veco line has a problem...in this situation it can broke our refrigarator and tv..please take action on this matter please..you can reach me also on this number 419-1952..

richard calleno   (28 April 2017 3:55 PM) [Entry]

Good Day!

Dear Sir/Ma'am,

I would like to complain regarding the power fluctuations that is happening here in Binaliw Cebu City. I would understand if this fluctuations would occur once or twice a week due to some unprecedented or uncontrollable technical matters. But to experience a fluctuation that would occur 3 to 4 times a day (not everyday though) with an interval of 30 minutes to 1 hour is not acceptable. This incidents just happened several times for this month of April. It is a fact that these sudden power interruptions would cause damage to electrical appliances or equipment's that we consumers are using. We, as consumers understand that sometimes VECO would cut the power supply for a longer period to perform maintenance and repairs. But to have power interruption that would occur for 20 to 30 seconds and happen again 3 to 4 times in a row with an interval of 30 minutes to an hour is disturbing and alarming. The last occurrence of the same situation is in the evening of April 27 2017. I hope this kind of incident would be prevented to avoid the negative effects to us consumers..

Thank you very much..

Solon, Marvin   (28 March 2017 2:10 PM) [Entry]

Hi Team VECO,

Good day, I would like to inquire what are the necessary requirements in case we want to request for a line transfer (neighbors' line) affected by our on-going house construction?

Timmy vasquez   (01 September 2016 6:27 AM) [Entry]

Our house in Alumnos basak san nicolas was totally burned. What are we to do regarding our veco connection. The account we have is named to my father-in-law doroteo yap.

Era Fatima Carcedo   (26 August 2016 8:28 PM) [Entry]

Good day sir/Madame
I would like to make a follow up regarding my request about the relocation of veco post situated in front of our gate that cause obstruction at st.louisville Maguikay,Mandaue city which I reported last month. may I know what's the progress about my request since i didn't received any text from your office. Hope I would get an immediate response. Thank you

Era Fatima Carcedo   (04 July 2016 9:44 PM) [Entry]

Sir/ Madam
I the undersigned would like to request for a transfer of your. VECO post situated at the entrance of our gate that caused obstruction. We could not post our vehicle inside the vicinity of our house due to this obstruction. Kindly relocate your Veco post at our address St. Loius Ville, Sudlon,Maguikay, Mandaue City, Cebu as soon as possible. Thank you and May God Bless you!

Respectfully yours,
Era Fatima Carcedo

jennifer   (14 June 2016 10:32 AM) [Entry]

Dear VECO,

Please remove already the electric post number V0682732 located at Talamban proper. Landmark is beside Petron which is near the corner of SOS and Pit-os roads. This was the same post which has fallen down sometime last week after a heavy rain and which caused the death of your electrician-contractor.

Thanks for any prompt action from your end.

Resident nearby: contact number 3469366 or 0917-5464885

Catherine Salazar   (07 January 2016 8:59 AM) [Entry]

Your Veco Electri Post is just 2 feet away from my residential resident at 372 Tupas Street. There is a law that requires that it should be 80 meters away from residential home or building, isn't it.

pls leave me a text msg also. thank u kindly. 09231757098

Asuncion Cabahug Baunsit   (01 December 2015 7:39 AM) [Entry]

Dear Sir ,

There was a fire accident happened in my father's house last Sunday (November 29, 2015) situated in Zone Camansi, Cambogaong Pakna-an Mandaue City. More or less there are 20 houses affected.
In this regards, before the repair and restoration of the cabling, we would like to request your good office to relocate the electrical post erected on my father's lot.

We hope to hear your favorable response and soonest action.
Thank you and God Bless us All.

Derosalio Abella   (11 September 2015 2:14 PM) [Entry]

i would like to inform that my meter until now did not connect. i already pay the deposit on 9/7/2015. please check my account.


Maria Cecilia C. Mendoza   (17 June 2015 1:23 PM) [Entry]

Good pm,

We want to know your requirements for service installation.

Thank you,
Ma. Cecilia Mendoza

Patrick   (22 April 2015 11:38 PM) [Entry]

I have a question about tapping of power lines. I would like to know if it is actually legal for someone to allow a neighbour who has no power to tap electricity from his house power lines (after the meter)? I have heard many versions of this from VECO personnel only, one says that its is totally illegal and another says yes, it can be done and even offered to do so for a fee...

Can someone please tell me what is legal and what is not.


Roselyn Dela Rama   (14 April 2015 2:38 PM) [Entry]

In our subdivision the lot owner not yet release the deed of sale co'z we have lacking requirements. And i wonder how our two neighbors apply and approved the VECO office even they have no proof of ownership as one your requirements. So somebody asking them to tap, and they allow them and they are more than 10 house tapping in one line. So i want to report in your office to please survey that area located at Gothong Road Homeowners Assoc., Upper Tingub, Mandaue City, the soonest much better. And please kindly check there application on how they approved.

Dorothy Bucad   (21 March 2014 11:01 AM) [Entry]

I would like to ask if we can pay using the credit card?

kimberly   (03 August 2013 3:45 PM) [Entry]

Good Day.
This is just a querry on where to report those abusive neighbors who are hacking electricity. Oh My God! we're saving badly to the max yet there are some unscrupulous people who are living to the fullest at the extent of others sharing the total veco wattage consumption??
They are in this frozen products business.. they have 6 fully loaded big freezers, 5 aircons, big electric oven, fully loaded complete appliances operating 24/7 YET THEY ARE ONLY PAYING BARELY 1 to 2 THOUSAND PER MONTH? we neighbors are clamoring when every now and then there is a man checking on their meter with VECO uniform. We know this when their helper braggingly told about their low bill. OMG!!! even lower than ordinary household with no aircon at all???ly
Pls address this matter the soonest. They've been in this business for over 7 yrs already and this has been their prctice eversince. The irony is they have neighbor who is working in VECO also.
Pls reply in my email add not at this thread for complete details.. thanks! (kimberly.lim28@yahoo.com)

Erwin A. Ruizol   (15 April 2013 7:21 PM) [Entry]

ASKVECO BILL 74672340622 Conchita T. Ramas would like to ask your processing leadtime after online payment thru BPI dated today Apr 15,2013 7:32am.

I text your VECO cell number for inquiries but still wait amount.

Hoping for your favorable response as soonest.

Erwin A. Ruizol   (15 April 2013 7:20 PM) [Entry]

ASKVECO BILL 74672340622 would like to ask your processing leadtime after online payment thru BPI dated today Apr 15,2013 7:32am.

I text your VECO cell number for inquiries but still wait amount.

Hoping for your favorable response as soonest.