The second largest electricity provider in the Philippines, Visayan Electric Company (VECO) love to hear from you.
For your problems, concerns or suggestions, you can contact VECO Customer Service Hotline Number: (032) 230-8326
To serve the needs of its growing customers,VECO has two service centers equipped with Voice Over Internet Protocol (VoIP) telephone system and a Customer Relation Management System (CRMS). The first is located in SM City Cebu and the second is in Talisay City, Cebu.
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"VECO Customer Service Hotline Number" was written by Mary under the Directory category. It has been read 29933 times and generated 37 comments. The article was created on 03 December 2012 and updated on 03 December 2012.
You may post good or bad customer reviews in the comment below.
Sir good day..I just want to report regarding electricity..I think the meter is deffective bec.our lights keep on blinking and it will tripped off and then back to blink and the meter is zero display..I hope you can act on this as much as possible..thank you and more power.. Name: Emmanuel Llaaguno Address: Adlaon Proper Account ID..7730210000-1 Pole #: 0128490
Hello Jane ,To assist you further, kindly send us the following details below.
Complaint Description: We would like to request pole check. Hoping for you immediate response on this matter Contact Person: Janilyn Jane Burden Contact Number: 09277301904 VECO Acct Number: 8004320000-7 Pole Number: 1019112 and 1019126 Address: Sudlon Lahug ( Back IPHO) Landmark: across Mormons Temple / Stairs beside BEPL MARKETING AND SERVICES
However, pls be informed that we are still evaluating and doing corrective action to the damages brought by Typhoon Odette to our sub-transmission lines as these wires are necessary to give power to our substation.
Visayan Electric will try its best to restore our distribution system once it is safe and assessment is done.
Good day! I am a resident in Baugo Budlaan Cebu City. Please please make an action with the post close to our home because it's very dark where it's kinda zero visibility. Aside from that, we have witnessed motorcycles went straight to the roadside and our neighbor's garden because it's a blind curve road. It is very very dark during night time. Please, please make an action. We've been suffering this for quite long time already!! Post number: V0645302
Im sending this message to follow up our concern regarding high tension cover located our project site Acct. I.D. 9902120000-3 Case I.D. 5288434104 High Speed Corp..
Please send me a copy of bill for the month of (August 2019) at my g.mail account(angelexce2017@gmai.com), here is my account # 3245772356-0 (Joebert Sebua).
This is a concern regarding of a full grown old bombels tree at my resedence at corner sanjercasvil private road lahug cebu city sitio bayanihan i would like this to be cut down to farther incident,due to a strong winds cause by incoming storm your action is kindly appreciated,,asap
Good day! I have reported this already but it seems like no one cares. I would like to let you know that a family residing in 254N Mercado's Compound, Tres de Abril, Punta Princesa, Cebu City, has been using your energy and services for free. This has been an on-going activity for years now. I have already been informed that there were no illegal tapping. However, my report was about A FAMILY NOT BEING BILLED FOR SEVERAL YEARS!!!!
They have not received any bills all of sudden. Who is to blame?!
This is definitely unfair. I would want actions on this. However, the problem we're having here is that you have been asking for an ACCOUNT ID, wherein I am not in the position to ask it from the family involved. Even the family itself may no longer remember the Account ID.
You should take the responsibility and dig down on your system to track this further. The address provided is the exact location. I don't have any knowledge to whom the account is registered. It could be under GARZO or ALCONTIN. Please take actions on this.
These acts are way too ridiculous! Such a shame that when BIG companies get reprimanded right away, but, smaller households do not. They have been engaged into appliance loans considering that they know they'll never owe you anything at all.
Hear this out! This is way tooooo much! They are now abusing the opportunity and this should not be tolerated. Never!
I would like to ask favor from your good office to review the Electric Bill of NILDA A. FUENTES with ACCOUNT ID 0879520000-8. I am the sister of the MS NILDA FUENTES who is living in her house. I am wondering why my June and July bills are so high considering that my usual bill is only P2,000 or P2,500.
I did not pay my June bill because I planned to visit your office. My coteacher told me that you won't entertain clients in your office regarding this matter for it will be done through online.
I supoose to pay P4,000 plus for the 2 month-bill including all the additional charges. So I am asking your kind heart consideration to review my electric bill before I settle my account in your office or in any accredited Bill Payments Services.
Your immediate action to this letter is anticipated with deep gratitude and appreciation.
I would like to ask the veco bill of my fathers house Elvis Echavez Rabaya located at p. Labuca st. Kimba cansojong, Talisay city, cebu which we didn't received last month. Pls email me our account. Thank you. God bless
good eve, this is randy adolfo from sitio kalubihan lower busay near chateau de busay restaurant i will raise this complaint regarding our connection here every night we have interuption for about 1 minute each interuption thats twice a night and this area is not lowbletage, and raise this problem before holy week and same problem we encounter evry night..it is possible that some nieghborhood do jamper or veco line has a problem...in this situation it can broke our refrigarator and tv..please take action on this matter please..you can reach me also on this number 419-1952..
I would like to complain regarding the power fluctuations that is happening here in Binaliw Cebu City. I would understand if this fluctuations would occur once or twice a week due to some unprecedented or uncontrollable technical matters. But to experience a fluctuation that would occur 3 to 4 times a day (not everyday though) with an interval of 30 minutes to 1 hour is not acceptable. This incidents just happened several times for this month of April. It is a fact that these sudden power interruptions would cause damage to electrical appliances or equipment's that we consumers are using. We, as consumers understand that sometimes VECO would cut the power supply for a longer period to perform maintenance and repairs. But to have power interruption that would occur for 20 to 30 seconds and happen again 3 to 4 times in a row with an interval of 30 minutes to an hour is disturbing and alarming. The last occurrence of the same situation is in the evening of April 27 2017. I hope this kind of incident would be prevented to avoid the negative effects to us consumers..
Good day, I would like to inquire what are the necessary requirements in case we want to request for a line transfer (neighbors' line) affected by our on-going house construction?
Our house in Alumnos basak san nicolas was totally burned. What are we to do regarding our veco connection. The account we have is named to my father-in-law doroteo yap.
Good day sir/Madame I would like to make a follow up regarding my request about the relocation of veco post situated in front of our gate that cause obstruction at st.louisville Maguikay,Mandaue city which I reported last month. may I know what's the progress about my request since i didn't received any text from your office. Hope I would get an immediate response. Thank you
Sir/ Madam I the undersigned would like to request for a transfer of your. VECO post situated at the entrance of our gate that caused obstruction. We could not post our vehicle inside the vicinity of our house due to this obstruction. Kindly relocate your Veco post at our address St. Loius Ville, Sudlon,Maguikay, Mandaue City, Cebu as soon as possible. Thank you and May God Bless you!
Please remove already the electric post number V0682732 located at Talamban proper. Landmark is beside Petron which is near the corner of SOS and Pit-os roads. This was the same post which has fallen down sometime last week after a heavy rain and which caused the death of your electrician-contractor.
Thanks for any prompt action from your end.
Resident nearby: contact number 3469366 or 0917-5464885
Your Veco Electri Post is just 2 feet away from my residential resident at 372 Tupas Street. There is a law that requires that it should be 80 meters away from residential home or building, isn't it.
pls leave me a text msg also. thank u kindly. 09231757098
There was a fire accident happened in my father's house last Sunday (November 29, 2015) situated in Zone Camansi, Cambogaong Pakna-an Mandaue City. More or less there are 20 houses affected. In this regards, before the repair and restoration of the cabling, we would like to request your good office to relocate the electrical post erected on my father's lot.
We hope to hear your favorable response and soonest action. Thank you and God Bless us All.
